PENTAGON SOLUTIONS (NI) LIMITED

Meridian Cloud with Maintenance Connection

Accruent Meridian Cloud - Best-of-class engineering information management solution for the world's largest facility owner-operators needing to manage facility engineering content in the cloud. Change, release, handover and collaboration management. Maintenance Connection - CMMS built for real time maintenance management of assets with the scalability of an EMS.

Features

• Engineering Change Management
• Release Management
• Handover Management
• Collaboration
• Fully managed concurrent engineering
• Integration with other Enterprise systems
• Work Order Management
• Preventative Maintenance
• Reporting

Benefits

• Visibility and control - Quick set up of controlled projects
• Integration with other enterprise systems removing data silos
• Full control of change management process
• Reduced search time
• Seamless handover of as-built data
• Improved compliance to internal quality standards and procedures
• Real time maintenance management of assets
• Create work orders in seconds, track and update from field
• Record and access critical PM Data across multiple locations
• Tailored reports, keep all informed on Preventative Maintenance

£1,500 a licence a year

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@pentagonsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

755136935194747

Contact

Matt McVicker
02890455355
info@pentagonsolutions.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Private cloud
  • Hybrid cloud
• Service constraints: Cloud service regular updates and patches. Updates every 3 months. 99% up time
• System requirements: Windows operating client 64 bit

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Response times depend on the individual SLA and support package purchased.; ; Support is provided Monday to Friday between the hours of 9am and 5pm
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Basic support direct with Accruent included in subscription price.; ; Price can be supplied for SLA directly with Pentagon Solutions, based on individual requirements
• Support available to third parties: No

Onboarding and offboarding

• Getting started: On-line training and User documentation
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: In-build tools - export to cloud, version history, extended Meta data
• End-of-contract process: Contract purchased as a minimum term. Additional cost applies for renewal for further term. ; 12 months notice required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Client mobile device difference in functionality, Desktop Service has integration into CAD system
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Runs on Azure service
• Accessibility standards: WCAG 2.1 AAA
• Accessibility testing: N/A Runs on Azure service
• API: Yes
• What users can and can't do using the API: Meridian Cloud Web API. Primary functions: GET, POST and PUT.; Used for simple tasks link retrieving and updating document and asset information. Special Analytics database connections are available for data analytics using tolls like PowerBI. The databases can be setup on a sub-set of a copy of the actual system data. All API calls are authenticated and audited. API access license is required to utilise the Meridian Cloud API.
• API documentation: No
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Yes there is a configurator. You can do it yourself or you can engage with us commercially for customization.; ; Meridian Cloud is designed around feature-rich industry best practices related to engineering document management where features can be enabled and disabled on organization needs and configuration options are available for those elements that are unique to an organization.

Scaling

• Independence of resources: Shared resource for bulk upload. General usage each user has assigned resource

Analytics

• Service usage metrics: Yes
• Metrics types: Analytics built into cloud showing user license usage, project status metrics and data
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Accruent, LLC

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Check out or drag out
• Data export formats:
  • CSV
  • Other
• Data import formats:
  • CSV
  • Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Service runs on Azure server.
• Approach to resilience: Runs on Azure Service
• Outage reporting: Status.accruent.com Accruent status page is a real time view of Accruent hosted solutions and services.; Reports on service, UP, AFFECTED, DOWN and provides notifications and planned maintenance.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: OAUTH2 compatable authentication can be configured to allow SSO and MFA
• Access restrictions in management interfaces and support channels: Security account control access and rights.; Authentication is one of the most basic and top-layer security; requirements, as it establishes the identity and credentials of the user accessing the system. Access to the Meridian Cloud requires authentication via one of the supported methods, including SAML based Federation, Social Login or OpenID Connect. Tenant administrators can configure as many identity providers as needed to support their business use cases.; Meridian Cloud utilizes new-user approvals, account management, session timeouts, and more to manage overall authentication and controls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: ISAE 3402 and SOC II Type certified
• Information security policies and processes: System security encompasses preventive measures that protect the underlying networking infrastructure from unauthorized access, misuse, malfunction, modification, destruction or improper disclosure. Successful network security creates a secure platform (across all physical and software components) for computers, users and programs to perform critical functions within a secure environment. VFA's network security policy encompasses details about overall application architecture, systems protocols, encryption, firewalls, antivirus, intrusion and vulnerability management.; Platform Design : Meridian Cloud is hosted on Microsoft azure platform leveraging best-practice security, scalability and management tools. Meridian Clod is built upon multi-tenant SaaS Architecture that is designed to segregate and restrict data access for customers based on their business needs. Software Design - Technology - Utilizes Azure Paas and Saas services.; Data Architecture and Logic: Data architecture is contained within Microsoft Azure and uses a combination of databases, such as SQL Azure, for structured data and blob, and table storage or unstructured data.; Meridian Cloud security Standards available upon request

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Minor updates applied every 2 months, major updates applied ever 6 months. End users made aware and have the opportunity to test in their own environment. If you don't want changes applied you can opt out. More details can be supplied if required.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Normal priority patches are deployed monthly. Emergency patches will be expedited. ; ; Change Management: All changes undergo a risk based multi-discipline evaluation before deployment to production environments. ; ; Accruent notifies tenants when material changes are made to information security and/or privacy policies. ; ; All third parties, undergo their own independent testing and adherence to ISAE 3402 and Soc 2 Type compliance, as well as HIPPA and several other compliance measures.Multi-level security training is required for all Accruent personal. ; Pentests are performed through the development process and full tests aon a yearly basis. ; Static and Dynamic Application Security Testing tools integrated in development process.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: All Meridian Cloud servers are equipped with an antivirus software which is part of the application monitoring.; Penetration Testing: External penetration testing is conducted on a yearly basis. Internal security testing happens on a continuous basis.; Vulnerability Management: During penetration testing, network layer vulnerability scans are also performed to identify weaknesses within the application as well as the infrastructure and the OS layers.; Vulnerability Classification: Security issues are classified into low, medium and high priority incidents in alignment with production team and organizational leaders.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Logged to Pentagon support page for evaluation collation and to address as required; ; All Meridian Cloud servers are equipped with an antivirus software which is part of the application monitoring.; Penetration Testing: External penetration testing is conducted on a yearly basis. Internal security testing happens on a continuous basis.; Vulnerability Management: During penetration testing, network layer vulnerability scans are also performed to identify weaknesses within the application as well as the infrastructure and the OS layers.; Vulnerability Classification: Security issues are classified into low, medium and high priority incidents in alignment with production team and organizational leaders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Pentagon Solutions is committed to providing a quality service in a manner that ensures a safe and healthy workplace for its employees and minimises its potential impact on the environment. The Company will operate in compliance with all relevant environmental legislation and will strive to use pollution prevention and environmental best practices in all it does. As part of our drive to reduce waste Pentagon Solutions have a paperless office and integrated Electronic Document Management System (EDMS) through Accruent Meridian, which has been core to the business since 2003 implementing a ‘Think before you print’ policy. Pentagon Solutions have a fully integrated recycling system, including initiatives for the provision of company water bottles and reduce waste of disposable cups. Environmental policy available upon request
• Covid-19 recovery:

  Covid-19 recovery

  N/A
• Tackling economic inequality:

  Tackling economic inequality

  N/A
• Equal opportunity:

  Equal opportunity

  Equal opportunity Policy available upon request.; I
• Wellbeing:

  Wellbeing

  N/A

Pricing

• Price: £1,500 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@pentagonsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.