PENTAGON SOLUTIONS (NI) LIMITED

Meridian Cloud with Maintenance Connection

Accruent Meridian Cloud - Best-of-class engineering information management solution for the world's largest facility owner-operators needing to manage facility engineering content in the cloud. Change, release, handover and collaboration management. Maintenance Connection - CMMS built for real time maintenance management of assets with the scalability of an EMS.

Features

  • Engineering Change Management
  • Release Management
  • Handover Management
  • Collaboration
  • Fully managed concurrent engineering
  • Integration with other Enterprise systems
  • Work Order Management
  • Preventative Maintenance
  • Reporting

Benefits

  • Visibility and control - Quick set up of controlled projects
  • Integration with other enterprise systems removing data silos
  • Full control of change management process
  • Reduced search time
  • Seamless handover of as-built data
  • Improved compliance to internal quality standards and procedures
  • Real time maintenance management of assets
  • Create work orders in seconds, track and update from field
  • Record and access critical PM Data across multiple locations
  • Tailored reports, keep all informed on Preventative Maintenance

Pricing

£1,500 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@pentagonsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 5 5 1 3 6 9 3 5 1 9 4 7 4 7

Contact

PENTAGON SOLUTIONS (NI) LIMITED Michelle Lynn
Telephone: 02890455355
Email: info@pentagonsolutions.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
Cloud service regular updates and patches. Updates every 3 months. 99% up time
System requirements
Windows operating client 64 bit

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response times depend on the individual SLA and support package purchased.

Support is provided Monday to Friday between the hours of 9am and 5pm
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Basic support direct with Accruent included in subscription price.

Price can be supplied for SLA directly with Pentagon Solutions, based on individual requirements
Support available to third parties
No

Onboarding and offboarding

Getting started
On-line training and User documentation
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
In-build tools - export to cloud, version history, extended Meta data
End-of-contract process
Contract purchased as a minimum term. Additional cost applies for renewal for further term.
12 months notice required.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Client mobile device difference in functionality, Desktop Service has integration into CAD system
Service interface
Yes
User support accessibility
None or don’t know
Description of service interface
Runs on Azure service
Accessibility standards
WCAG 2.1 AAA
Accessibility testing
N/A Runs on Azure service
API
Yes
What users can and can't do using the API
Meridian Cloud Web API. Primary functions: GET, POST and PUT.
Used for simple tasks link retrieving and updating document and asset information. Special Analytics database connections are available for data analytics using tolls like PowerBI. The databases can be setup on a sub-set of a copy of the actual system data. All API calls are authenticated and audited. API access license is required to utilise the Meridian Cloud API.
API documentation
No
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Yes there is a configurator. You can do it yourself or you can engage with us commercially for customization.

Meridian Cloud is designed around feature-rich industry best practices related to engineering document management where features can be enabled and disabled on organization needs and configuration options are available for those elements that are unique to an organization.

Scaling

Independence of resources
Shared resource for bulk upload. General usage each user has assigned resource

Analytics

Service usage metrics
Yes
Metrics types
Analytics built into cloud showing user license usage, project status metrics and data
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Accruent, LLC

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Check out or drag out
Data export formats
  • CSV
  • Other
Data import formats
  • CSV
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Service runs on Azure server.
Approach to resilience
Runs on Azure Service
Outage reporting
Status.accruent.com Accruent status page is a real time view of Accruent hosted solutions and services.
Reports on service, UP, AFFECTED, DOWN and provides notifications and planned maintenance.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
OAUTH2 compatable authentication can be configured to allow SSO and MFA
Access restrictions in management interfaces and support channels
Security account control access and rights.
Authentication is one of the most basic and top-layer security
requirements, as it establishes the identity and credentials of the user accessing the system. Access to the Meridian Cloud requires authentication via one of the supported methods, including SAML based Federation, Social Login or OpenID Connect. Tenant administrators can configure as many identity providers as needed to support their business use cases.
Meridian Cloud utilizes new-user approvals, account management, session timeouts, and more to manage overall authentication and controls.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
ISAE 3402 and SOC II Type certified
Information security policies and processes
System security encompasses preventive measures that protect the underlying networking infrastructure from unauthorized access, misuse, malfunction, modification, destruction or improper disclosure. Successful network security creates a secure platform (across all physical and software components) for computers, users and programs to perform critical functions within a secure environment. VFA's network security policy encompasses details about overall application architecture, systems protocols, encryption, firewalls, antivirus, intrusion and vulnerability management.
Platform Design : Meridian Cloud is hosted on Microsoft azure platform leveraging best-practice security, scalability and management tools. Meridian Clod is built upon multi-tenant SaaS Architecture that is designed to segregate and restrict data access for customers based on their business needs. Software Design - Technology - Utilizes Azure Paas and Saas services.
Data Architecture and Logic: Data architecture is contained within Microsoft Azure and uses a combination of databases, such as SQL Azure, for structured data and blob, and table storage or unstructured data.
Meridian Cloud security Standards available upon request

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Minor updates applied every 2 months, major updates applied ever 6 months. End users made aware and have the opportunity to test in their own environment. If you don't want changes applied you can opt out. More details can be supplied if required.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Normal priority patches are deployed monthly. Emergency patches will be expedited.

Change Management: All changes undergo a risk based multi-discipline evaluation before deployment to production environments.

Accruent notifies tenants when material changes are made to information security and/or privacy policies.

All third parties, undergo their own independent testing and adherence to ISAE 3402 and Soc 2 Type compliance, as well as HIPPA and several other compliance measures.Multi-level security training is required for all Accruent personal.
Pentests are performed through the development process and full tests aon a yearly basis.
Static and Dynamic Application Security Testing tools integrated in development process.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
All Meridian Cloud servers are equipped with an antivirus software which is part of the application monitoring.
Penetration Testing: External penetration testing is conducted on a yearly basis. Internal security testing happens on a continuous basis.
Vulnerability Management: During penetration testing, network layer vulnerability scans are also performed to identify weaknesses within the application as well as the infrastructure and the OS layers.
Vulnerability Classification: Security issues are classified into low, medium and high priority incidents in alignment with production team and organizational leaders.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Logged to Pentagon support page for evaluation collation and to address as required

All Meridian Cloud servers are equipped with an antivirus software which is part of the application monitoring.
Penetration Testing: External penetration testing is conducted on a yearly basis. Internal security testing happens on a continuous basis.
Vulnerability Management: During penetration testing, network layer vulnerability scans are also performed to identify weaknesses within the application as well as the infrastructure and the OS layers.
Vulnerability Classification: Security issues are classified into low, medium and high priority incidents in alignment with production team and organizational leaders.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Fighting climate change

Fighting climate change

Pentagon Solutions is committed to providing a quality service in a manner that ensures a safe and healthy workplace for its employees and minimises its potential impact on the environment. The Company will operate in compliance with all relevant environmental legislation and will strive to use pollution prevention and environmental best practices in all it does. As part of our drive to reduce waste Pentagon Solutions have a paperless office and integrated Electronic Document Management System (EDMS) through Accruent Meridian, which has been core to the business since 2003 implementing a ‘Think before you print’ policy. Pentagon Solutions have a fully integrated recycling system, including initiatives for the provision of company water bottles and reduce waste of disposable cups. Environmental policy available upon request
Covid-19 recovery

Covid-19 recovery

N/A
Tackling economic inequality

Tackling economic inequality

N/A
Equal opportunity

Equal opportunity

Equal opportunity Policy available upon request.
I
Wellbeing

Wellbeing

N/A

Pricing

Price
£1,500 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@pentagonsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.