| Role level | UK Rate | Offshore Rate |
|---|---|---|
| End user computing engineer | £900.00 | |
| Senior end user computing engineer | £1,100.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £900.00 | |
| Lead infrastructure engineer | £1,100.00 |
SYNERGI SOFTWARE LIMITED
Managed Services Support
Synergi Managed Service delivers a more agile and effective solution for your business using either a full outsourced model or a co-managed approach. The co-managed service utilises the best skills of your internal people working collaboratively with our team to deliver the right services to keep your business running.
Features
- ITIL Service Management Service Desk
- Proactive monitoring and management of critical servers
- Virtual CTO offerings
- Experience of deployment to private, public and hybrid cloud models
- Network, Backup and Security monitoring
- Change Management
- Service Migration
- Implementation and Project Management services
- Security and Patch Management
Benefits
- Consolidated billing
- Pool of consultants with a breadth of experience
- Cloud Strategy Planning
- Dedicated helpdesk support
- Service Level Agreements
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at paul.burns@teamsynergi.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 5 5 2 3 3 9 5 0 4 5 8 0 6 5
Contact
SYNERGI SOFTWARE LIMITED
Team Synergi
Telephone: 01914770365
Email: paul.burns@teamsynergi.co.uk
About the service
- Service categories
-
Cloud Support Services
Ongoing Support
- Product support capabilities
- Logging and management of incidents
- Reporting and proactive results analysis
- Dispatch of service technicians and/or parts
- Other
Service scope
- Service constraints
- Support available Monday to Friday 8am to 6pm excluding UK Bank Holidays, unless extended hours is included in the agreement.
User support
- Email or online ticketing support
- Yes, at extra cost
- Support response times
- SLA to provide an initial response within one hour, during Business hours Monday to Friday.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Synergi operates an ITIL compliant Service Desk that operates Monday -Friday 08:00-18:00 as standard. Incidents can be logged proactively via our RMM toolkit, via phone, via email, via the client portal or via the RMM functionality with a users desktop.
Critical incident response is 30 working mins
High incident response is 1 working hour
Medium incident is 3 working hours
Service request response is 6 working hours
Supplier type
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Pricing
- Discount for educational organisations
- Yes
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Programme delivery manager | £1,200.00 |
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber Essentials Certificate Number
- 97cf5048-9c9a-4c73-be5a-f056b3c9691e
- Cyber essentials plus
- Yes
- Cyber Essentials Plus Certificate Number
- 67e908ac-11fc-4164-81f1-f7ce9907ff0a
- Other security certifications
- No
Social value
- Mission: Kick start economic growth
-
To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Plans to engage the contract workforce in deciding the most important workplace issues to address
- Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
- Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
- Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
- Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
- Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
- Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
- Volunteering opportunities for staff
- Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at paul.burns@teamsynergi.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.