The Access Group

Access Gamma

Developed by UK visitor attraction experts, Access Gamma is designed to solve operational inefficiencies and give you greater insight to help you reduce costs, drive sales and deliver a better customer experience.
The all-in-one system means you can manage all your commercial operations in one place with easy-to-use features.

Features

  • Fully integrated, modular system providing visitor attractions
  • With Access Gamma, you can manage ticketing and admissions
  • Modules for retail and catering, bookings and events
  • Membership Management
  • Website integration via API
  • Income handling includes integrated Gift Aid management
  • Microsoft Office integration for simple filing of correspondence

Benefits

  • Touch screen data entry
  • Sell tickets and retail items from the same POS units
  • Integration with Accounts Systems
  • Link bookings across multiple resources (rooms/equipment/staff)
  • Invoicing options including part payments
  • Margin by Product Reports
  • Electronic ordering and goods received

Pricing

£900 a user a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Natalie.GilesGrant@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 5 5 3 5 6 5 2 7 4 3 2 4 9 6

Contact

The Access Group Natalie Giles-Grant
Telephone: 01206322575
Email: Natalie.GilesGrant@theaccessgroup.com

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
None
System requirements
Internet Access via supported browsers (html5 enabled)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is offered 7 days a week 08:00-18:00hrs as standard. All calls are put into a priority category which recommended response times as detailed below

P1 cases 1 hour
P2 cases 2 hours
P3 cases 4 hours
P4 cases 1 business day
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support levels covered as part of annual fee are: P1 (critical) - For tickets logged by telephone, immediate response, for tickets logged by other means, response within 1 working hour. Tickets transferred to a product expert within 1 working hour.
P2 (high) - For tickets logged by telephone, immediate response, for tickets logged by other means, response within 1 working hour. Tickets transferred to a product expert within 1 working hour.
P3 (normal) - For tickets logged via the Call Management Centre a response will be given within 2 working hours by a product specialist. For tickets logged via email a response will be given within 3 working hours by a product specialist.For tickets logged via telephone a response will be given immediately and assigned to a product specialist within 4 working hours.
P4 (low) - For tickets logged via the Call Management Centre a response will be given within 4 working hours by a product specialist. For tickets logged via email a response will be given within 4 working hours by a product specialist. For tickets logged via telephone a response will be given immediately and assigned to a product specialist within 6 working hours.
Support available to third parties
No

Onboarding and offboarding

Getting started
At the start of the implementation Access will appoint a Lead Consultant that will be assigned to your project. The Lead Consultant will provide an on-site visit t outline the project and will remain a point of contact throughout the implementation. To support the implementation Access also provide a named On-Boarding consultant who works closely with the Lead Consultant. They will ensure that the project is progressing and provide a secondary contact who is office based and can be contacted at any time. Access provide as part of any implementation a comprehensive range of services available directly from Access UK. Services that Access can provide as part of the implementation stage are: • Project Management • Data Conversion • Education and Training • Consultancy • Technical Consultancy • User acceptance Testing support • Account Management • Help Videos
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Excel
  • CSV
End-of-contract data extraction
The client will receive a back up of their data following the end of the contract.
End-of-contract process
At the end of the contract, and if the subscription fee is not renewed, the customer can extract the data into a given format (normally Excel or SQL backup). Support can be provided to extract data on a time and materials basis. Data is then deleted 90 days after your subscription end date.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
Windows
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Gamma mobile provides streamlined functions for stock control purposes and some sales functions.

All key functions can be used on tablet devices.
Service interface
No
User support accessibility
None or don’t know
API
Yes
What users can and can't do using the API
ThankQ CRM provides a REST API allowing web integration with ecommerce platforms for bookings / membership and retail

The API has all key features of the system available as standard.
API documentation
Yes
API documentation formats
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
We also have a Professional Services team that can be used to configure the Gamma application.

Scaling

Independence of resources
Gamma can be hosted using ALTO. This is a load-balanced service,which monitors the web servers continuously and will dynamically reassign requests if one of these servers crashes.

Analytics

Service usage metrics
Yes
Metrics types
Gamma has a comprehensive range of standard reports, metrics and KPI reports, which can be added to or modified by the customer to suit their needs.
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Information from Gamma can be easily exported directly from the system, through a standard suite of reports and export formats. Many of our customers simply export to Excel, CSV or PDF file.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
Excel

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
We will use commercially reasonable efforts to make the software available 24 hours a day, seven days a week, except for unavailability during emergency or routine maintenance. Our monthly availability has not dropped below 99.8% in any 4 week period in the last 12 months
Approach to resilience
We operate a dual active-passive environment and all hardware components are provided at N+2 level or greater. More details are available on request.
Outage reporting
Users can subscribe to email alerts giving updates on scheduled maintenance and outages. At any time a user can view the status dashboard on a webpage.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
We operate role profile based Access Control - based on least privilege access. This applies to all our services.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
ISOQAR
ISO/IEC 27001 accreditation date
01/09/2014
What the ISO/IEC 27001 doesn’t cover
Nothing is excluded from the standard ISO 27001 certificate
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
All controls included within Annex A of the ISO27001:2013 standard. Statement Of Applicability (SOA) available on request.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
All change management is undertaken in line with ISO27001:2013 using JIRA for audit purposes.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Patched and audited by our patch management system. All non-critical OS patches are applied within one calendar month of release, first into pre-production and then into production, as part of the scheduled maintenance window. AV Updates - Signatures are updated hourly. / Rules are reviewed at minimum every 3 months. Logs are reviewed at minimum every 3 months. Access staff responsible for the maintenance of our hosting services subscribe to industry newsletters, belong to various security forums and we additionally receive notifications from our vendors.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We have traffic monitoring and content based alerting which alerts on changes to the site and/or traffic flows implemented at infrastructure and application level. We proactively monitor third party suppliers (hardware, OS, application/web and database server software) vulnerability reporting and security fix availability. Any vulnerabilities found and fixes provided by third party suppliers are patched by our infrastructure team in a timescale appropriate for their level of severity. Any penetration test findings are fixed by Development in a timescale appropriate for their level of severity. Our infrastructure response is within 1 hour in the SLA period 8am-8pm Monday – Friday.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
We operate a robust incident management process in line with ISO27001:2013 Staff are encouraged to report all incidents using a pre-defined process using a form available on our Company Collaborate site Incident reports will be provided following forensics and closure.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Wellbeing

Wellbeing

Access places specific emphasis on the health and wellbeing of its staff and provides a “Well-being” hub in workspace that provides support for Mental Health, Finances, Social, Physical, Emotional and purpose. Assistance from Health Assured is available for all staff and there are training resources for “working in the new normal” and “Mental health and wellbeing” . Access also has “well-being” champions throughout the organisation. This is supported by monthly employee “check in” surveys and offers of flexible working for staff to meet caring commitments.

Pricing

Price
£900 a user a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Natalie.GilesGrant@theaccessgroup.com. Tell them what format you need. It will help if you say what assistive technology you use.