TheTechForce Limited

Recorded Future

Recorded Future is the most comprehensive and independent threat intelligence cloud platform. We enable organizations to identify and mitigate threats across cyber, supply-chain, physical and fraud domains; and are trusted to get real-time, unbiased and actionable intelligence to reduce risk.

Features

• Ransomware Mitigation - Proactively protect against ransomware attacks
• Exposure Management - Reduce Exposures Across Your Attack Surface
• Reduce threat detection, investigation, and response time
• Protect your digital assets and data from misuse and threats
• Supply Chain Risk - Mitigate supply chain risk

Benefits

• Global threat visibility: World’s largest commercial collection platform
• Real-time Relevance: Dynamic, real-time risk scoring
• Automated & Human Analysis combination of speed and quality.
• Context: Transparency in evidence scoring
• Breadth of Use Cases: Used by the entire Security team

£1,000 to £10,000,000 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jai@techforce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

755459965693161

Contact

Jai Aenugu
01224516181
jai@techforce.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No, planned maintenance is communicated ahead of time
• System requirements:
  • Recorded future is a SaaS solution
  • Chrome,Safari 9 +, Edge, Firefox

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For support cases and RFIs, initial response provided within 1.5 hours during supported business hours: 24 hours a day / Monday - Friday EST.; Delivery of solution or remediation of issue is dependent upon complexity of the issue or request.; Critical Error - Max 1.5 business hours - The objective will be to provide relief to the Customer within twenty-four (24) business hours and provide a Fix within seven (7) business days; Significant Error - Max 1.5 business hours - Max 7 business days; Other Error / Support Question - Max 1.5 business hours - Max 7 business days
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: No
• Support levels: Recorded Future offers multiple service packages so that our clients realize the maximum value from their Recorded Future investment. The tiers are designed to provide a scope of engagement and capabilities from our Advanced Threat Intelligence Services that work best for client needs based on their Recorded Future deployment; ; The Customer Success Package is included in your Recorded Future License. It provides the essential guidance and resources to implement the platform and achieve immediate ongoing value; ; The Integration services package is available at an additional cost and provides access to our architects and use case design team as well as configuration support from our integration services team
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Onboarding will enable you to take full advantage of the powerful tools Recorded Future has to offer. The plan will be tailored to best match your organization’s goals. Ultimately, Onboarding will: ; Show you how to use the world-class intelligence and technology that we provide; Help you accelerate detection and decision-making while reducing response times; Enable you to embed Recorded Future’s real-time intelligence within your security workflows; ; The following resources are available to you every step of Onboarding:; Dedicated Technical Project Manager; Access to on-demand training through Recorded Future University; 24/7/365 access to technical support via web, email, and phone; Bi-weekly live, virtual new user training workshops; Recorded Future Community; Automated reporting on Recorded Future platform adoption and usage; ; Over 25-35 business days, your Recorded Future team will be dedicated to building your confidence and capability in our products; ; Stage 1 - Kick off and configuration ; Kick-off call; Alignment on priority objectives; Capture data assets for monitoring; ; Stage 2 - Adoption and Validation; Virtual training webinar; Recorded Future University Self-Learning; Use case workshop; Alert Tuning workshop; ; Stage 3 - Transition and success planning; Review integration and platform configurations; Confirm priority security objectives are met
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Recorded Future is a cloud service that provides access to its portal and subsequent services based on the contract length agreed with the client. Upon termination of the contract all client data is deleted so any data should be retrieved before the termination date
• End-of-contract process: As a cloud provider the service access is disabled. customer data be exported at any prior to subscription termination, once the subscription is terminated, all logs are deleted in fourteen (14) days, and all back-ups are deleted within six (6) months.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Recorded Future strives to ensure that the Recorded Future website, platform, and application are accessible to the widest possible audience. We are constantly working and investing resources to make our site easier to use for all. Recorded Future has implemented and is in the process of adding new measures to support accessibility. Recorded Future’s Platform and mobile application support accessibility measures such as the ability to zoom in up to 200%, navigate parts of the website using just a keyboard, navigate parts of the website using speech recognition software, and use parts of the service with a screen reader.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Recorded Future provides a portal based web services where users can access the our platform to solve their complex intelligence use cases. The service automatically provide login details to the user upon contract initiation and the user can set-up their password and 2FA to access the portal. Access roles are agreed upon on-boarding (user/admin) and user can then eithe make configuration changes or pull data from the platform based on their roles. The key limitations in place would be based on roles, the license type and the agreed length term of the contract
• Accessibility standards: None or don’t know
• Description of accessibility: We are not in full compliance with WCAG 2.0 at Level AA, or with ISO/IEC 40500.
• Accessibility testing: We're striving to meet regulation 508 compliance (https://www.section508.gov/manage/laws-and-policies/) so testing on our interface will aim to meet standards such as compliance with this legislation so that full compliance can be met with WCAG 2.x in the future.
• API: Yes
• What users can and can't do using the API: The core Connect API consists of operations to search and lookup information from Recorded Future's canonical set of cybersecurity Intelligence Card entities:; IP ; Domain ; Vulnerability; Hash; Malware; URL; Alert API ; The Alert API are a set of operations that allow programmatic access to Recorded Future alerts (excluding Playbook Alerts; ; Analyst Note API ; Analyst notes can be created, deleted, looked up, and edited via the Analyst Note API. This is incredibly useful for the bulk upload of private threat intelligence into Recorded Future as Analyst Notes.; ; Company API; You can access and query third-party intelligence data using the Company API. ; ; SOAR API; The SOAR API are a set of operations that can be used for bulk enriching indicators with risk information from the Recorded Future Platform.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Recorded Future's service has been built on a scalable architecture and utilising AWS Cloud services so that adequate capacity planning can be made to accomodate for increases in data volume. there is also a dedicated data science team that curates and monitors source coverage which feeds into the capacity planning process. Clients can request collection of sources which in turn is revised by DS and then an evaluation is done as to whether that would impact capacity.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Recorded Future Services

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: To ensure the security of customer and proprietary data throughout its lifecycle, Recorded Future encrypts information both at rest and when it is in motion. Data is stored with Advanced Encryption Standard (AES) 256-bit encryption when at rest.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: As a cloud provider the service access is disabled. customer data be exported at any prior to subscription termination, once the subscription is terminated, all logs are deleted in fourteen (14) days, and all back-ups are deleted within six (6) months.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: N/A

Availability and resilience

• Guaranteed availability: As our platform is cloud based and hosted in AWS the Recorded Future platform provides an uptime of above 99.9%. We currently do not have planned downtime as calendar items, however where there is a major upgrade we always notify customers of the ongoing work, along with potential services impacted and for how long.
• Approach to resilience: AWS has identified critical system components required to maintain the availability of our system and recover service in the event of outage. Critical system components are backed up across multiple, isolated locations known as Availability Zones. Each Availability Zone is engineered to operate independently with high reliability. Availability Zones are connected to enable you to easily architect applications that automatically fail-over between Availability Zones without interruption. Highly resilient systems, and therefore service availability, is a function of the system design. Through the use of Availability Zones and data replication, AWS customers can achieve extremely short recovery time and recovery point objectives, as well as the highest levels of service availability.
• Outage reporting: Outages are reported via our public dashboard and via email to our customers

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: Recorded Future uses a min 16 character password and TOTP to authenticate to the service via the user interface. Recorded Future’s 2FA security is powered by a Time-Based One-Time Password (TOTP). TOTP is a commonly used method for generating one-time-use passwords. Recorded Future supports most authentication apps that comply with the TOTP standard. Recorded Future’s 2FA has been validated to work with the following Authenticator applications.; • Google Authenticator; • Duo Mobile; • Microsoft Authenticator; • Authy; • Okta Verify; • Yubico Authenticator
• Access restriction testing frequency: At least once a year
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Yes - ISO/IEC 27001:2013
• ISO/IEC 27001 accreditation date: Expires: Certificate Number: 2019 - 082101 Expires: 20 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: https://aws.amazon.com/compliance/csa/
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: N/A
• PCI certification: Yes
• Who accredited the PCI DSS certification: AWS
• PCI DSS accreditation date: N/A
• What the PCI DSS doesn’t cover: Yes, AWS has been certified to meet the following standards: SOC 3; PCI DSS Level 1; ITAR; FIPS 140-2; ISO 27001; ISO 27017; ISO 27018; ISO 9001. More information can be found here: https://aws.amazon.com/compliance/soc-faqs/
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 1 and SOC 2 Type 2 compliant
  • ISO 27001, ISO 9001 and ISO ISO 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: SOC 2 Type 2; ISO27701; ISO9001; NIST 800-200; ; Recorded Future's Information Security policies include (but are not limited to) - Information Classification, Handling, Appropriate Use, Encryption, Hardening, Patching/Updates, Vulnerability Management, Permitted/Prohibited OEMs, OS/Browsers, Traveling with Device, Passwords, MFA/Authentication, Administrator Accounts, On-/Off-Boarding, Destruction/Sanitization, Third-Party Vendors, Malware, Training, NDA, Removable Media, Temporary Files, IoT, Generic/Shared Accounts, Secure Coding, Physical Security, Clean Desk, InfoSec Awareness, Incident Response

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: 1. ISO 27001 / SOC 2 Type 2 / NIST 800-218
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: For operating systems, we continuously monitor for vulnerabilities, and we apply corrective updates depending on severity. Critical within seven days and lower scheduled into our quarterly project/remediation process. Patches to applications to be deployed every week, including any critical, required patches. Lower priority goes into the planning of our quarterly non-critical patching.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Outlined in our Information Security whitepaper available at https://go.recordedfuture.com/hubfs/information-security-white-paper.pdf
• Incident management type: Supplier-defined controls
• Incident management approach: Recorded Future's Incident Response Plan is available under NDA upon request

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Recorded Future's mission is to secure our world with intelligence. Recorded Future believes that the failure to safeguard infrastructure and/or data can have egregious impacts on the wellbeing of individuals. As such, by using Recorded Future's Intelligence Cloud, customers are better able to safeguard their systems and data to prevent security incidents and better avoid injury to the wellbeing of their communities.

Pricing

• Price: £1,000 to £10,000,000 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: https://www.recordedfuture.com/free-products
• Link to free trial: https://www.recordedfuture.com/free-products

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jai@techforce.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.