MAKECLOUD LIMITED
AWS Cloud Support
As certified AWS Advanced Tier Services Partners, we help our customers build a scalable, resilient, cost-efficient and secure infrastructure on AWS. We can support all aspects of deploying and running business critical application on AWS, including AWS architecture, AWS Control Tower, AWS security and AWS Managed Services.
Features
- AWS Certified Solutions Architects and Engineers
- End-to-end AWS managed services.
- Implementation of a resilient, secure and scalable AWS infrastructure.
- Serverless services such as AWS Lambda, ECS and EKS.
- AWS DevOps automation and continuous integration/continuous deployment (CI/CD) pipeline setup.
- Implementation of a secure and compliant AWS infrastructure.
- AWS cost optimisation and FinOps.
- Best practice guidance following the AWS Well-Architected Framework.
- AWS Control Tower implementation.
- AWS training and knowledge transfer to customer teams.
Benefits
- Expertise from official AWS Advanced Tier Services Partners.
- Accelerated time-to-market for AWS-based applications.
- Improved reliability, scalability, and performance.
- Increased cost-efficiency and optimised utilisation.
- Enhanced security and regulatory compliance.
- Streamlined DevOps and faster software delivery.
- Access to the latest AWS services/features.
- Comprehensive AWS infrastructure support and ongoing management.
- Knowledge transfer for long-term self-sufficiency.
- Repeatable deployments with infrastructure-as-code.
Pricing
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@makecloud.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 15
Service ID
7 5 5 5 6 3 7 0 5 9 9 1 4 9 4
Contact
MAKECLOUD LIMITED
Philip Wigg
Telephone: 020 3637 8933
Email: hello@makecloud.com
About your service
- Service categories
-
Cloud Support Services
Managed Cloud
Managed Public cloud
- Managed Public IaaS
- Managed Public SaaS/PaaS
- Application management
Service scope
- Service constraints
- Cloud Support Services are available Monday–Friday, 09:00–17:00, with out-of-hours support subject to agreement. Service delivery, timelines, and outcomes are dependent on the agreed scope of work, customer-provided access, and environment readiness. Any work outside the defined scope may require separate agreement.
User support
- Email or online ticketing support
- Yes
- Support response times
- Email and online tickets are responded to promptly during standard business hours: 09:00–17:00, Monday to Friday. Projects are monitored over weekends, although response times may vary outside standard hours.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.2 AA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
MakeCloud provides a dedicated account team, formed of certified Cloud Support Engineers and Senior Cloud Consultants.
Level 1 (L1) Support: Available via telephone and email for general queries and basic assistance.
Level 2 (L2) Support: Delivered via telephone to help understand issues and identify appropriate actions.
Level 3 (L3) Support: Available on request, including face-to-face engagement, to assist with complex or escalated issues. L3 support is billed at our standard day rates, as detailed in our rate card.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- Yes
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate network architect | £810.00 | |
| Network architect | £1,030.00 | |
| Lead network architect | £1,570.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Associate technical architect | £810.00 | |
| Technical architect | £900.00 | |
| Senior technical architect | £1,030.00 | |
| Lead technical architect | £1,290.00 | |
| Principal technical architect | £1,570.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Apprentice DevOps engineer | £500.00 | |
| Junior DevOps engineer | £650.00 | |
| DevOps engineer | £725.00 | |
| Senior DevOps engineer | £810.00 | |
| Senior DevOps engineer - management | £925.00 | |
| Lead DevOps engineer | £1,050.00 | |
| Lead DevOps engineer - management | £1,150.00 | |
| Principal DevOps engineer | £1,250.00 | |
| Principal DevOps engineer - management | £1,360.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- Yes
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
- Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
-
Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
- Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at hello@makecloud.com.
Tell them what format you need. It will help if you say what assistive technology you use.