bibliotheca Limited

open+ access, open+ count

OPEN+ ACCESS: libraries can extended opening hours in unstaffed mode, using software to control schedules for door access (via LMS link) and control library hardware (lights, kiosks)
OPEN+ COUNT: standalone software sets/displays patron occupancy on internal/external screens

Features

• ACCESS: Controls Access
• ACCESS: Monitors Activity
• ACCESS: Manages Devices,
• ACCESS:Broadcast Messages
• ACCESS: Schedule opening times
• COUNT: measures and displays patron occupancy (people flow)
• COUNT: reporting dashboards
• COUNT : - standalone solution

Benefits

• ACCESS: No reliance on staff to open/close the library
• ACCESS: Events are recorded together with video footage
• ACCESS: PCs and kiosks are automatically started and shutdown
• ACCESS: voice messages communicate with Library users
• ACCESS: Flexible opening hours to suit the public
• COUNT: Accurate footfall data so can staff at busy times
• COUNT: Correlate count data for patron insights

£10,000 to £25,000 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders-uk@bibliotheca.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

755897520380639

Contact

Chris Millican
0161 498 1140
tenders-uk@bibliotheca.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The open+ access solution designed for patrons and not staff access control.
• System requirements:
  • Internet Access: 1 mbit
  • Windows 7 or newer to run
  • Administration software: .Net 4.6 Processor 1 GHz or faster
  • Administration software: RAM Min: 1GB (32-bit) or 2 GB (64-bit)
  • Administration software: Harddisk: 500MB
  • Administration software: GPU: DirectX 9 or newer
  • Administration software:Screen: 1366 x 768 (preferred) 800x600 (min)
  • Electronic door locks
  • Network with PoE support for cameras

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 4 hours for email and online
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Remote access is available 8am to 8pm Monday to Friday and 9am to 5pm Saturday and Sunday (excludes Bank Holidays). We have specialist open+ access software technicians ; ; We will attend site on the next business day Monday to Friday when an onsite visit is required by a field engineer for hardware issues (reported before 3.30pm previous day).
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The service involves on-site hardware and software installation. The system is always provided as a turn-key solution.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Customers will be offered a copy of data with personal and/or statistic information (not settings). All other data will be deleted from the server.
• End-of-contract process: At the end of a contract,all customer data will be deleted from the server. This service is included as part of the contract cost.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The Administration Program is only for Library Staff. Within the application they can administrate all settings and see logfiles and surveillance recordings.; ; The only patron facing interface is the PIN pad door entry panel
• Accessibility standards: None or don’t know
• Description of accessibility: Open+ integrates with the LMS to authenticate the patron access request. If both the library ID and PIN code are valid, then the access door to the library unlocks electronically allowing the patron to access the library. ; ; If either the library ID or PIN code is invalid (or if the patron has been placed on a ‘blocked patron’ list), the access door will remain locked and a message will be displayed on the screen.
• Accessibility testing: Patron facing interfaces are optimised. ; The Door Entry Panel is designed to be easy to use. 2D barcode scanner (if used) is scanning from the bottom making it easy to reach from a wheel chair (installation is considerate of DDA). The 7” LED backlit screen displays messages, providing simple, clear instructions with the option for patrons to select their preferred onscreen language. The tactile telephone style numerical keypad includes a raised bump on the number 5 button to assist visually impaired patrons to orientate the keyboard and easily enter a PIN, should the library service chose to implement this additional level of security.Pin-pad complies with :; http://www.ecbs.org/keyboard-layout-for-atm-and-pos-pin-entry-devices/keyboard-layout.html which is used by Nordic countries guidelines
• API: No
• Customisation available: No

Scaling

• Independence of resources: The open+ solution is easy to scale since the load is very flat. Most users generate very little traffic.

Analytics

• Service usage metrics: Yes
• Metrics types: The administration system also allows a statistical insight into the branches number of visitors based on number, gender, age and time of day. The statistics is illustrated by data and graphs in a given period, which may be spread over days, weeks, months or years.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported from the administration program
• Data export formats: CSV
• Data import formats: Other
• Other data import formats: No data import

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: We only allow outgoing traffic from Library Controller to Open Library Server. Connection is TLS encrypted.
• Data protection within supplier network: Other
• Other protection within supplier network: SSL encryption

Availability and resilience

• Guaranteed availability: The solutions are available 24/7 and we work to extended support and maintenance hours for which SLA's which are available on request. There are no refunds based on availability of the solution
• Approach to resilience: This information is available on request
• Outage reporting: Open+ system failures will be managed via the support and maintenance agreement to the agreed Service Level Agreements.; Any network failures would be recorded in the open+ log files

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Username or password
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Industry Best practice
• Information security policies and processes: Internal based policies

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Bibliotheca has a change control review process as well as a commercial Software Configuration Management and Operations ticketing workflow system to govern all changes to our service
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Bibliotheca actively scans its service assets for vulnerabilities on a regular basis. Depending on the rated severity of a potential vulnerability bibliotheca responds accordingly and follows its change control process to eliminate or quarantine the vulnerability
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Bibliotheca actively scans its service assets for compromises on a regular basis. bibliotheca responds accordingly and follows its change control process to eliminate or quarantine the potential compromise.
• Incident management type: Supplier-defined controls
• Incident management approach: In the event of an operational security incident that impacts our customers/users accounts or information, bibliotheca will notify the impacted users and provide them a report of the impact and any additional steps to follow

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  open+ access provides flexibility for opening hours, providing extended library access to public PCs. With high speed internet access and the free availability of computers, open+ libraries are often used by job seekers who use the PCs to look for and apply for employment outside ‘normal’ working hours or against short application deadlines.; ; Extending library opening hours also provides a quiet place for student study. open+ access allowed one customer to successfully extend its library opening hours by 98% to 65 hours per week for all its open+ access libraries. The Library Service confirmed that it noticed more students using the libraries for studying.

  Wellbeing

  open+ has been a positive impact on social inclusion where a community actively embraces the open library concept. Bibliotheca recognises that extending library hours provides support for vulnerable people and the lonely as many libraries are the lifeline for those who live alone. Extending the length of time that a library is open can allow users to create friendship groups with other regular users which helps the vulnerable with their isolation issues. open+ supports strong integrated communities.

Pricing

• Price: £10,000 to £25,000 a unit
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders-uk@bibliotheca.com. Tell them what format you need. It will help if you say what assistive technology you use.