Rainmaker Solutions

Digital capability and inclusion assessment

A tailored organisation-wide assessment of your staff's digital skills, digital confidence and attitudes to change to provide insight on how best to support your people through digital transformation, cloud transformation, change programmes and when developing internal digital services, such as intranets.

Features

• Vision workshop/s - determining future ways of working
• Assisted-digital user research interviews and workshops
• Quantitative research: digital capability, attitudes and confidence all-staff survey
• Assessment of staff against the digital inclusion scale
• Assessment of staff digital confidence and attitudes
• Identification of critical areas that need assisted digital support
• Identification of digital champions/change makers within the organisation
• Recommendations for ways to best support your people during change

Benefits

• Clear understanding of user needs
• Knowledge of digital skills, maturity and confidence of your staff
• Understanding of staff needing assisted digital support during transformation
• Understanding of where the champions in your organisation exist
• Understanding where your staff sit on the digital inclusion scale
• Tangible evidence for use in internal digital service assessments
• Identification of key interventions and actions to increase staff skills
• Increased pace of change

£20,000 a unit

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@rainmaker.solutions. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

756590499696305

Contact

Tenders Department
0330 223 4407
tenders@rainmaker.solutions

Planning

• Planning service: Yes
• How the planning service works: Rainmaker supports you through your entire transformation journey, from up front technology strategy formulation, to user needs and business analysis, and right through to service design and transition. ; ; We focus on a rigorous understanding of the current landscape in order to define the target state and the steps to get there. We do this using tools such as Wardley mapping. We collaboratively create a clear vision and set of values. This puts IT in a position to fully support business and technology objectives providing clarity of purpose. ; ; By taking a user-centric design approach to technology transformation, Rainmaker helps put you in a position to deliver customer experiences that truly differentiates the business, unlock innovation and drive growth. ; ; Rainmaker uses a value mapping approach to define the transformation from current state architecture to potential future states. This approach clearly demonstrates areas of duplication, identifies activities and solutions that are commodity or utility but not treated as such today, and helps prioritise the portfolio of projects for a clear direction of travel.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: At Rainmaker, we ensure our clients' teams learn a great deal throughout our engagements.; Our engagements usually include working in a joint team with our clients. We actively help to coach and train your staff throughout our engagements, through a collaborative and transparent approach. ; ; If a digital capability assessment highlights that staff need more training or awareness on particular packages, process or principles we can work with you to leverage existing public training materials, adopt some of our existing guidance, or even custom develop training for you in a variety of formats to best suit the needs we have identified.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: While our approach is tailored for the needs of your organisation, the assessment provides critical insight into the needs of your people, their levels of digital skills, confidence and maturity, and attitudes to change. This allows us to determine real and pragmatic recommendations that ensure your people, particularly those with assisted-digital needs, are best supported during your digital transformation, when developing internal digital cloud services, or delivering change programmes.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Rainmaker offers comprehensive digital service support - combining helpdesk, defect resolution and continuous service improvement, to ensure services are continually aligned with evolving user needs, business goals and performance targets for cloud-based applications. Robust SLAs and processes measure, monitor and continually improve the day-to-day running of your cloud-based application.; ; Our support offering includes incident and problem management, capacity and demand management, service catalogue and request fulfilment, and service level monitoring.; ; We are always happy to talk with any client we have worked with on an ongoing basis to advise them of support of the wider estate.

Service scope

• Service constraints: No.

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide a range of support levels tailored to user needs. Support is available up to 24 hours, 7 days a week with minimum response time of as little as 30 minutes. ; ; We provide a Technical Support Manager to operate your contract and ensure our service levels are kept, and that you have regular dialogue with our team to ensure you are getting the service you require.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Rainmaker doesn’t operate fixed offices, meaning we are able to keep our core environmental impact to a minimum. We cement this through a series of sustainable decisions throughout our business operations, to ensure we look after our communities.; ; We offer all colleagues access to a Cycle2Work scheme, encouraging them to reduce carbon emissions wherever possible. We also promote remote working to reduce our carbon emissions from commuting and business travel. Where travel is unavoidable, we commit to offset carbon emissions either directly with the travel provider or through a third party scheme.; ; We have also actively chosen to extend the operating life of all technology devices, rather than replacing them on a regular cycle. By replacing only at the point of need, and not maintaining surplus hardware stock, we are reducing the consumption of new devices. When devices do need replacing, we return factory-reset devices to the manufacturer for recycling.; ; As members of CarbonNeutralBritain we are also actively seeking ways to minimise travel with our clients to reduce our climate footprint, and dramatically reduce the number of in-person meetings.

  Covid-19 recovery

  Our Covid-19 response included supporting people and communities to manage and recover from the pandemic’s impact, as well as establishing new ways of working and delivery of physical and mental health support services. Rainmaker provided critical, urgent support to organisations and businesses to manage and recover from the impacts of Covid-19 through expert advice, guidance, and tooling set up for a number of local authorities to enable remote and hybrid working, and supported the rollout of digital tools for organisations impacted internationally.; ; We have demonstrated this through both client engagements and our company culture:; - For Surrey Heartlands, we worked with CCGs, trusts, healthcare providers and charities to develop a portal for organisations to publish, market and track attendance to virtual wellbeing services, connecting vulnerable residents with critical mental and physical health services.; - Our chosen charity, The Buffalo Foundation, has supported communities severely affected by food shortages, furlough/redundancies, and changes in living conditions.; - Publicly released Remote Working Guidance in April 2020 and made this available publicly, enabling others to adopt a more flexible approach to working location to protect staff.; - Internally, we increased our support of staff through additional confidential calls, giving staff the opportunity to discuss worries and concerns related to the pandemic with additional support from independent HR Advisors.; - We also regularly remind staff to look out for each other in terms of stress response to the pandemic and continually consider their own mental, as well as physical, health; - To support a distributed staff network, we introduced changes that improve remote working and foster collaboration and community across the company. These include Monday check-ins, regular socials, virtual Rainmaker days, and guidance on using digital tools effectively.

  Tackling economic inequality

  Since our inception Rainmaker has remained committed to transforming economic inequality. ; ; We’ve done this at the very heart of government; Rainmakers were involved in the creation of GCloud - the open, transparent marketplace for Government to buy digital products and services - that disrupted the public sector procurement landscape, significantly reducing procurement costs and offering increased agility, value and achievement of outcomes. Over 4,200 suppliers are listed on GCloud, with £7bn+ services bought to date.; ; We have been advocates of supporting innovation, disruptive technologies and driving the adoption of new solutions to deliver better value for money and higher quality services for over a decade.; We have also earned an enviable reputation for helping organisations become genuinely adaptable and enabling, through disaggregation and disruption of monolithic silos, introducing transformed supply chains that bring lower cost, greater diversity amd or higher quality goods and services to clients including MHCLG, IOPC, FSA and Birmingham City Council. ; ; Furthermore, we know that the strength of any collaborative supply chain comes from shared values and principles not just at a commercial level but also between staff, customers and end-users.; ; Our long history of collaboration with other organisations as prime or sub-contractor to solve challenging problems has resulted in robust processes, values and principles that guide our engagement with clients and partners and outline how we collaborate throughout the engagement and beyond. Our experience includes:; - GDS’ Global Digital Marketplace, working as equal partners in a multi-supplier contract ; - London Borough of Croydon, leading five other suppliers to develop and transition to a new service model. ; ; Ultimately, Rainmaker exists to make a difference. We recognise and activity play our part in tackling social inequality wherever we can.

  Equal opportunity

  Since our inception, we have been committed to creating opportunities that truly transform lives and outcomes, whilst bringing brilliant minds into our workforce.; ; In the UK our current focus is firmly on unlocking the incredible resilience and thinking of our children looked after within our care systems, and enabling better opportunities to enter the workforce with skills in user research, service design, policy reformation and digital service delivery.; ; In South Africa, our focus remains on tackling the inequality that forces many young people to become stuck in a cycle of violence, crime and drugs. Through our academies, we actively intervene with education and sporting at key times to divert the course of the young person’s life and create new generations of brilliant minds in our industries. We do this through our active support of The Buffalo Foundation, a charity established by our founders and for whom we cover all operating expenditure.; ; Beyond our charity work, we actively support all Rainmakers involved in mentoring young people from disadvantaged backgrounds with opportunities to place mentees into secondments and contract roles, whilst also influencing staff, suppliers, customers and communities through the delivery of the contract to support disabled people by leading by example, ensuring our teams demonstrate the brilliance that enables diverse teams to deliver exceptional outcomes.; ; Finally, as signatories of the Tech Talent Charter, continuing to use (and contribute to) the Open Playbook to increase inclusion and diversity in the tech workforce, we're promote and advocate equal opportunity within our own workforce. We are also members of the Disability Confident scheme, ensuring we eliminate conscious and unconscious discrimination from our recruitment and supply chain practices.

  Wellbeing

  Rainmaker is committed to supporting the wellbeing of staff, associates and our clients throughout engagements. Our supportive, enabling culture is incredibly important to us and healthy team members are firmly at the heart of this. Mental health is openly discussed throughout the organisation, ensuring that staff feel able to take time off work to address mental health challenges. If the need arises, we support individuals to access services to address specific concerns. We have also introduced regular (weekly) online meetings to check in with and see how life - not just work - was going, to preserve our feeling of camaraderie and connectedness.; ; We encourage participation in charity challenge events which, as well as doing good in communities we support, has the additional benefit of promoting physical health and wellbeing amongst staff. We provide access to coaching and training plans to support staff that wish to take on a physical challenge. Such large challenges aren't always for everyone though, and we regularly promote the benefits of getting outdoors and staying physically active - especially with a distributed, remote workforce.; ; Whilst Rainmakers are used to working from any location and all capable of working from home, the impact of working alone is something we keenly monitor and mitigate. We've actively introduced opportunities to physically get together to refresh the bonds between individuals by providing opportunities for co-working days to encourage staff to meet up. We run regular all-staff 'Rainmaker Days' where we encourage participation from teams across all of our clients.

Pricing

• Price: £20,000 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@rainmaker.solutions. Tell them what format you need. It will help if you say what assistive technology you use.