PRIMESYS LTD

Barracuda Cloud to Cloud Backup - Entra ID Premium

Barracuda Cloud-to-Cloud Backup Entra ID gives you the flexibility to backup and restore Microsoft Entra ID data with highly granular detail.

Barracuda Cloud-to-Cloud Backup Entra ID offers complete, granular protection of your data with both scheduled and on-demand backup, point-in-time data retrieval, data assurance, immutability and malware protection.

Features

• Microsoft Entra ID Backup & Recovery
• Backup & restore of Users & Groups
• Backup & restore Administrative Units and Roles
• Backup & restore of Users & Groups
• Backup & Restore of Application and Enterprise App registration
• Backup & Restore of Bitlocker keys & device management policies
• Backup & Restore of Authentication and associated settings
• Retention policies & Purge on demand (Right to be forgotten)
• Per user license
• Simple Deployment & Management

Benefits

• Independent copies of Entra ID data
• Easy backup and restoration
• Item level awareness and restoration
• Granular recovery
• Simple per user license model
• Customisable retention with purge on deamnd (Right to be Forgotten)
• Unlimited retention points
• Unlimited retention points
• Protect against accidental deletion and misconfiguration

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@primesys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

757125149761462

Contact

Ryan Smith
07866813062
info@primesys.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  • Other operations
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365, Entra ID
• Cloud deployment model: Public cloud
• Service constraints: Requires M365 or Entra ID
• System requirements:
  • Per user license model
  • M365 Enterprise App Integration

User support

• Email or online ticketing support: Yes
• Support response times: Enhanced support is included with all services. Upgraded support can be purchased; https://www.barracuda.com/support/plans-and-packages
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat is accesible via main Barrauda Website, Support Portal and from within product service
• Web chat accessibility testing: None
• Onsite support: No
• Support levels: All Barracuda SaaS software comes with 24x7x365 support services included with the service. Premium support can be purchased at additional cost; ; https://assets.barracuda.com/assets/docs/dms/Barracuda_Premium_Support.pdf
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: All Barracuda customer have access to Barracuda Campus which documents both how to use the system and gives access to self paced video training. Customer may also purchase Professional Services direct from Barracuda to support installation and delivery of the solution. Professional Services are an additional cost.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
• End-of-contract process: At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: See Barracuda T&C's https://www.barracuda.com/company/legal

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Platform will work with any browser however recommended to be used via desktop for clarity and ease of use.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Interface is web based and allows for resellers and customers to support environments
• Accessibility standards: None or don’t know
• Description of accessibility: Barracuda services are designed to work with accessible features of the web browser.
• Accessibility testing: None
• API: Yes
• What users can and can't do using the API: Currently users can gain access to service health and performance reports. Further expansion of API capabilties will expand in 2026
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Customers can use selection lists to customise the data the services protect, who should receive alerts and type of alerts generated. Customers can also customise user permissions as required.

Scaling

• Independence of resources: Barracuda Cloud to Cloud Backup is designed and built with a highly resilient and sclable cloud architecture that will expand upon demand increase. This is all backed by a published SLA of which further details can be found here: https://assets.barracuda.com/assets/docs/dms/Barracuda-Cloud-to-Cloud-Backup-SaaS-Service-Description-with-SLA.pdf

Analytics

• Service usage metrics: Yes
• Metrics types: Successful and failed backup details; Volume of data under protection
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Barracuda Networks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Data at rest encryption to AES256bit
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: At end of contract Barracuda will destroy any data held within the system within 90 days of license expiry. If customer would like to extract data contract Barracuda Support or Account Manager to discuss options. Professional Services charges may apply for data extraction. ; ; Customers may choose to extract most recent copy of data directly from the UI
• Data export formats: Other
• Other data export formats:
  • PST
  • ZIP
• Data import formats: Other
• Other data import formats:
  • PST
  • ZIP

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Data is secured using TLS based encryption.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Data is stored at rest encrypted to AES256bit standards. Additional protections are in place to ensure restricted access to certificate repositories.

Availability and resilience

• Guaranteed availability: Barracuda cloud solutions are built with high availability at the core to ensure uptime of services. Further details can be requested during purchase process.; Barracuda Networks supply a service with an SLA of 99.9%. See link for latest SLA documentation; https://assets.barracuda.com/assets/docs/dms/Barracuda-Cloud-to-Cloud-Backup-SaaS-Service-Description-with-SLA.pdf
• Approach to resilience: Available upon request
• Outage reporting: All outages are recorded on website https://status.barracuda.com. Email and SMS alerts can be subscribed to for the relevant service

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Barracuda cloud to cloud backup has an inbuilt RBAC system that allows users of the platform to be granted access to services and granular control such as having capabiltiy to backup, restore, report, purge. Each user can have a mix of priviledges assigned.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Barracuda cloud to cloud backup has an inbuilt RBAC system that allows users of the platform to be granted access to services and granular control such as having capabiltiy to backup, restore, report, purge. Each user can have a mix of priviledges assigned.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: SOC 2 Type 2
• Information security policies and processes: https://assets.barracuda.com/assets/docs/dms/Barracuda-Cloud-to-Cloud-Backup-SaaS-Service-Description-with-SLA.pdf
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Barracuda has a comprehensive change control and QA process in place. Further details can be requested via https://trust.barracuda.com regarding inependent verification
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Barracuda has a comprehensive vulnerability management process in place. Further details can be requested via https://trust.barracuda.com regarding inependent verification
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Barracuda has a comprehensive proactive monitoring process in place. Further details can be requested via https://trust.barracuda.com regarding inependent verification
• Incident management type: Undisclosed
• Incident management approach: Barracuda has a comprehensive Incident management process in place. Further details can be requested via https://trust.barracuda.com regarding inependent verification
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Barracuda offers full featured trial license for 14 days. Customer will be required to complete information form to have trial licenses assigned. ; ; https://www.barracuda.com/support/free-trials
• Link to free trial: https://www.barracuda.com/support/free-trials

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 5%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9f316d05-94ac-492e-9466-4e57b54bb49f
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Working conditions which promote an inclusive working environment and promote retention and progression

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@primesys.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.