INFOSYS LIMITED

Google Workspace Managed services-Transformation

Google Workspace is a cloud-based productivity and collaboration platform developed by Google that enables organizations to communicate, create content, and work together securely from anywhere. It brings together familiar tools such as Gmail, Google Drive, Docs, Sheets, Slides, Calendar, Meet, and Chat into single, integrated environment that supports real‑time collaboration

Features

• Business Case Development​
• Strategy for Hybrid Workspace​
• Change Management and User Adoption Strategy​
• Governance Strategy
• Establish Co-existence with existing Workplace Solutions​.
• Migration of workloads to Google Platform​
• Endpoint Device Deployment​
• Enterprise Security Implementation
• Platform Management and Governance​
• Workplace-as-a-Service (includes DaaS).

Benefits

• Identify Workplace efficiency and Gaps for hybrid workstyle
• Define short-term and long-term strategies
• Change and adoption strategy
• Establishes best practices, security, and compliance for scalable
• Automation with AI for smarter workflows and enhanced user experience

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

757295298144223

Contact

Peter Gill
+44 7391393866
ukps@infosys.com

About your service

• Service categories:

  Applications

  Collaborative

  • Email
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Our service extends Google Workspace core applications, including Gmail, Drive, Docs, Sheets, Meet, and Admin Console. It enhances native capabilities with advanced administration, security hardening, compliance management, and migration support. The service integrates with Google Cloud Identity and third-party tools for governance and automation.
• Cloud deployment model:
  • Public cloud
  • Hybrid cloud
• Service constraints: Google Workspace has minimal service constraints. As a cloud‑based SaaS platform, availability and maintenance are managed by Google and are typically transparent to end users. Planned maintenance or updates are performed automatically by Google with little to no service disruption and advance communication when required. The service does not depend on customer‑owned hardware; access requires only a supported web browser, internet connectivity, and compliant devices.
• System requirements:
  • Google Workspace requires a supported web browser
  • Stable internet connectivity
  • No local software installation or specialized hardware is required
  • Access subject to enterprise security controls such as VDI usage
  • Endpoint compliance
  • Approved OS

User support

• Email or online ticketing support: Yes
• Support response times: Within defined SLA timeframe
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide L2 and L3 support
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Infosys has a proven model for deploying end user training, i.e. Train-The-Trainer concept. Our Training Methodology:; •Web-based introductory training sessions ; •Onsite classroom sessions ; •Floor-walking through handholding; ; Our Training Material:; •Standard Operation Procedure/“How To” documents ; •Classroom training presentation decks
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: When a Google Workspace contract ends, administrators can extract and export their data using built‑in tools such as Google Takeout, the Admin Console data export, Google Vault (if licensed), and approved APIs. Data can be downloaded in standard, non‑proprietary formats before account suspension or deletion
• End-of-contract process: At the end of a Google Workspace contract, the customer’s subscription expires and the tenant enters a limited grace period during which administrators can still access the service to export and retain organizational data. During this period, users may have restricted functionality, and administrative access is retained primarily for data extraction and contract closure activities
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Google provides comprehensive documentation for onboarding and offboarding processes, ensuring that organizations can efficiently manage user transitions while adhering to accessibility standards.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Google Workspace on desktop provides the full feature set with advanced administration, document editing, and configuration capabilities through a web browser. The mobile service offers core collaboration and communication features via native apps but has limited functionality compared to desktop, particularly for advanced settings, complex document editing, and administrative tasks
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Service Interface is as per the standard interface provided by Product Vendors.
• Accessibility standards: None or don’t know
• Description of accessibility: Accessible via web browser in desktop, Mobile
• Accessibility testing: Infosys has conducted extensive accessibility and interface testing with assistive‑technology users, particularly in projects for Google. Tools such as NVDA and JAWS are used to verify that interfaces work effectively for users relying on screen readers and other assistive solutions. The team identifies critical system functionalities, maps corresponding pages, and evaluates each through a mix of tool-based checks and manual assessments. This ensures that all user interactions—including navigation, content reading, and control operations—meet accessibility expectations.; To validate compliance with standards such as Section 508 and WCAG 2.0/2.1, Infosys uses tools like WAVE and AXE alongside manual reviews. Accessibility issues detected during these evaluations are documented and addressed systematically. Regression testing is performed for each new build to maintain continuous compliance and enhance usability.; Infosys also analyzes Section 508 requirements and key business flows to tailor its approach to each client’s standards. Rather than limiting accessibility checks to the testing phase, accessibility validation is embedded throughout the development lifecycle. This consistent focus ensures that digital interfaces remain inclusive, enabling users—including those with visual impairments—to navigate and interact seamlessly within Google Workspace environments.; Provide your feedback on BizChat
• API: Yes
• What users can and can't do using the API: Google Workspace services. This includes automating user and group provisioning, managing licenses, configuring email routing and domain settings, managing calendars and resources, accessing Drive files and metadata, and integrating Workspace data with third‑party applications. Changes made through APIs follow the same authorization, role‑based access, and audit controls as actions performed through the Admin Console
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Google Workspace allows customization at both the organizational and user levels, depending on assigned roles and permissions. Customizable elements include:; ; 1) Email settings (custom domains, aliases, signatures); 2) User and group configurations; 3) Shared Drive and file‑sharing permissions; 4) Calendar settings and resource management; 5) Security settings such as MFA, password policies, and access rules; 6) Application access (enabling/disabling Workspace services); 7) Data retention and compliance configurations (via Vault, if licensed); 8) Integrations with third‑party tools via APIs and Marketplace apps; 9) Custom workflows and automation using Google Apps Script

Scaling

• Independence of resources: Multi-tenant architecture with resource isolation and auto-scaling ensures performance consistency.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with CSA CCM v4.0
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Users and administrators can export their Google Workspace data using built‑in export tools such as the Admin Console data export, Google Takeout, Google Vault (if licensed), and authorized APIs
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • JSON
  • MBOX
  • PST
  • ICS
• Data import formats:
  • CSV
  • Other
• Other data import formats: Office Suite

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 24X7 availability by Microsoft
• Approach to resilience: Available on request.
• Outage reporting: The outages are notified by all three means:; 1. Public Dashboard.; 2. APIs.; 3. Email alerts to the clients.

Identity and authentication

• User authentication needed: Yes
• User authentication: Multi-Factor Authentication (MFA)
• Access restrictions in management interfaces and support channels: Access to Google Workspace management interfaces and support channels is restricted through role‑based access control, least‑privilege permissions, strong authentication (MFA/security keys), IP and context‑aware access policies, and audit logging. Administrative actions are limited to authorized roles, and support interactions are verified and controlled to prevent unauthorized changes or data exposure
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Multi-Factor Authentication (MFA)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Infosys CyberSecurity is an amalgamation of the CyberSecurity strategy that supports our CyberSecurity framework and a strong cyber governance program driven through the Information Security Council. The strategy is designed to minimise CyberSecurity risks and align to our business goals.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Product enhancements and minor changes are pushed automatically by Google to the cloud based implementation. A release notes is circulated prior to this to all the concerned teams
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Google manages vulnerability assessments and patching through its comprehensive security framework
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Google Workspace uses a defense‑in‑depth monitoring approach to protect customer data and infrastructure. Security events across Google’s global infrastructure are continuously logged, analyzed, and correlated using automated security analytics and machine‑learning–based detection systems. These systems monitor network traffic, system behavior, access patterns, and application activity to identify anomalies, malicious activity, and potential vulnerabilities
• Incident management type: Supplier-defined controls
• Incident management approach: Infosys follows ITIL-based Incident Management for client and internal IT operations. Key steps include:; ; Identification & Logging – Capture incidents via service desk, email, monitoring tools; log in ITSM (ServiceNow, Remedy).; Categorization & Prioritization – Classify by type; assign priority (P1–P4).; Diagnosis – First-level troubleshooting using SOPs and knowledge base.; Escalation – Functional to L2/L3; hierarchical for critical P1.; Resolution – Root cause analysis; apply fix or workaround.; Communication – Regular updates; war rooms for P1.; Closure – Confirm resolution; document steps.; Post-Incident Review – RCA for major incidents; update SOPs.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Google Workspace paid editions include a 14‑day free trial, which provides full access to business features for evaluation purposes only. This is not a permanent free offering.
• Link to free trial: https://workspace.google.com/essentials/signup/verify/emailstart?hl=en&source=gafb-essentials-hero-en&ga_region=amer&ga_country=us&ga_lang=en&__utma=61317162.646055967.1768079765.1768079765.1768079765.1&__utmb=61317162.0.10.1768079765&__utmc=61317162&__utmx=-&__utmz=61317162.1768079765.1.1.utmcsr=(direct)|utmccn=(direct)|utmcmd=(none)&__utmv=-&__utmk=212613715

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0.2%
• Between £500,001 and £1,000,000: 0.5%
• Between £1,000,001 and £2,500,000: 1%
• Between £2,500,001 and £5,000,000: 1.5%
• Over £5,000,001: 2%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas Certification Holding SAS - UK Branch
• ISO/IEC 27001 accreditation date: Wednesday 17 December 2003
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Bureau Veritas Certification Holding SAS - UK Branch
• ISO 9001 accreditation date: Tuesday 10 November 1998
• What the ISO 9001 doesn’t cover: The scope is "The provision of software services including project management, consultancy, analysis, design, build, test, user documentation, installation, training, maintenance, customisation, Migration, Re-engineering, Product Development, Package Implementation, Systems Integration, Validation, Cloud and Infrastructure Management Services, Digital Integration Services, Enterprise Mobility.; The supply of software for Banking, Financial, Capital Markets, Energy, Utilities, Insurance, Cards and Payments, Healthcare, Life Sciences, Retail, Consumer Packaged Goods, Logistics, Manufacturing, Communications, Media, Entertainment, Embedded Systems, Internet, Middleware MIS Applications.; The provision of software based engineering services"; anything outside this scope is not covered
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Da4614e5-ad88-4d7c-921d-8e59b5d9b4a4
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: Yes
• Any other security certifications:
  • SSAE 18/ISAE 3402 SOC 1 Type II
  • CMMI 2.0
  • ISO 22301:2019
  • ISO 42001:2023

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukps@infosys.com. Tell them what format you need. It will help if you say what assistive technology you use.