SCG.WORLD LIMITED

Mixed Reality Technology Support Services

SCG specialises in support of leading Mixed Reality vendors products Core offering - Microsoft platform. We are Microsoft Gold Partner, specialist Mixed Reality Partner, and Catalyst one - a critical part of customer journeys towards future MR "To Be" state. A series of curated phases: Inspire, Design, Empower, and Achieve.

Features

• Goal-oriented solution for ongoing Mixed Reality platform support
• Transition to support for customer-specific scenarios and use cases
• Envisioning session guiding stakeholders through structured support ideation process
• Design-led approach to identify key Mixed Reality support solution
• Identifying developed support to fits against identified use case needs
• Recommended roadmap leveraging SCG engagements tailored to specific needs
• Foundational deep insight and experience gained from Industry agnostic engagements
• Referencing wider experience in standard and hazardous, remote environments
• Using rose, thorn, bud, methodology to identify critical pain points
• Support addressing QA, H&S, L&D - frontline to workforce education

Benefits

• Immersive, interactive, collaborative, agile advisory delivery and support.
• Key stakeholder participation in discussions, decision points and solution design.
• Focused on key business outcomes to support addressing pain points.
• Reduces cost. Improves Social Value. Reduces environmental impact.
• Improves QA, Health & Safety, and first time fix rates.
• Reduces wasted cost, time, and effort. Improves Health & Wellbeing
• Improves Support Training and Learning & Development.
• Utilises existing workforce more efficiently and effectively.
• Improves and supports data & knowledge capture, retention and sharing.
• Leverages standard Microsoft support offers and Sota subject matter expertise

£395.00 to £1,150.00 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian.sota@sotaconsultinggroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

757572133409258

Contact

Adrian Sota
07490713858
adrian.sota@sotaconsultinggroup.com

Planning

• Planning service: Yes
• How the planning service works: Support Planning for Mixed Reality and other migrated solutions is the first step in developing the right SLA. Once an agreed solution architecture and plan is in place, the Support SLAs can be implemented and move into BAU.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training includes Mixed Reality systems and devices, safe operation in working environments plus user training in supporting systems such as M365, Teams, Power Platform, Dataverse, Altoura and other client applications.
• Training is tied to specific services: Yes
• Services the training service works with:
  • M365 and D635
  • Microsoft Mixed Reality
  • Meta VR
  • Dataverse
  • Power Platform
  • Altoura

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: SCG is a migration specialist, with over 300,000 client staff migrated to cloud services. We provide a guided planning, preparation and migration service to move staff with minimum risk and impact and then support BAU.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • M365 and D365
  • Microsoft Mixed Reality
  • Power Platform
  • Dataverse
  • Azure
  • Altoura
  • Intune

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance and performance testing is defined in the Planning stages and implemented using automation and certified 3rd party partners.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support a client's custom environment with a tailored service. For the BAU phase this includes operational service provision and integration with operational support systems. User Migration and Training is phased by department and/or region.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Depending on SLA 30 min to 4 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide a customised Support service including Level 1 to 3 as required. Service costs are PoA but highly competitive. Technical Account Managers are assigned to each client, Cloud Support Engineers are balanced across accounts depending on specific skill sets and service levels required.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality

  Fighting climate change

  Mixed Reality is mainly used to support remote working, a reduction of company travel costs of 30% or more is typical - with the associated reduction in Carbon emissions

  Covid-19 recovery

  Mixed Reality supports remote working where a lesser skilled person can be guided by a more skilled (older, less physically able) person who is working from an office or other safe environment. This enables skills transfer and makes recovering or at-risk staff able to use their skills and knowledge.

  Tackling economic inequality

  Mixed Reality and Remote support enables the transfer of skills and value without being geographically constrained. So centres of expertise can transfer value, training and competence to people in disadvantaged areas without travel costs or delays.

Pricing

• Price: £395.00 to £1,150.00 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at adrian.sota@sotaconsultinggroup.com. Tell them what format you need. It will help if you say what assistive technology you use.