IF

Research user needs, risks and opportunities

User needs are important, and we think beyond individual users to consider who else might be impacted like colleagues or communities.

We use design research to inform our thinking and inspire new ideas. It’s never just about validating an approach, but about researching what could be.

Features

• Introductory and advanced workshops and learning exercises
• Map stakeholders and service journeys
• Identify, prioritise and test assumptions and hypotheses
• Design, ethnographic and quantitative research
• Research trends in emerging technologies and business models
• Prototyping to inform research
• User needs and actionable insights
• Identify and prioritise risks and opportunities

Benefits

• Inputs from global leaders in trustworthy service design
• Increased alignment across team and with senior stakeholders
• Capability building within teams
• Validated approach with user and stakeholder testing
• Insights from a diversity of different users
• Prioritised recommendations for next steps
• Ways to measure progress aligned with product and organisational metrics
• 8+ years experience working with leaders on data, digital, AI
• Experience with public, private and third sectors

£600 to £2,500 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sarah@projectsbyif.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

757829124861601

Contact

Sarah Gold
07853813684
sarah@projectsbyif.com

Planning

• Planning service: Yes
• How the planning service works: At the kickoff of any project we agree what project success, and failure, looks like for that specific engagement. We use our expertise, our Responsible Technology by Design methodology, and horizon scanning to help understand and prioritise potential trust issues and 'watch outs' we should consider in the work.; ; We develop our plans, work, research and outputs with you. Prioritising collaboration, working as one team, and delivering meaningful value.; ; We jointly agree ways of working with clients. We set up regular project check-ins and escalation points at multiple levels and provide ongoing visibility of the work to reduce the chance of issues derailing the project.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: IF works with our clients to ensure all prototypes, products, services, and systems are properly handed over. We research and understand the user needs for our outputs, just as we do for other parts of our work. As part of our handover process at project end we provide full documentation, handover sessions with key stakeholders, and can help in creating a ‘Hello World!’ document for the project with frequently asked questions.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our delivery teams ensure all areas of Quality Assurance are met when delivering projects whether they be learning workshops, prototype services or implemented code.; ; We jointly agree ways of working with clients. We set up regular project check-ins and escalation points at multiple levels and provide ongoing visibility of the work to reduce the chance of issues derailing the project. ; ; We use a number of agile project/code management tools and can adapt to any client specific tools. We work with you to ensure your project passes any necessary Service Assessments at each stage of the project (Discovery, Alpha, Beta).

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • System design consultancy including privacy preserving techniques; planning for failure
  • Threat modelling, including individual, organisational and societal risks and harms
  • Machine learning that is responsible-by-design, eg understandable, transparent, accountable
  • Verifiable data implementation including continuous auditing and monitoring
  • Synthetic data for use in research, development and testing
  • Certified security testers

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: All projects have agreed ways of working that include client management and escalation paths for support issues.; ; Only emergency support issues can be addressed outside of business hours. Our hours of business are 1000-1800 Monday to Thursday, excluding public holidays. Services will be provided remote-first.

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are dependent on priority level and agreed with the client as part of project kickoff and ways of working. Typically high priority questions will be addressed same-day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide all projects with a dedicated Project Lead to triage support. Levels of support for services depend on the services being used, the requirements of the client/project and are collaboratively agreed with each engagement. Please enquire for further details using the clarifications process.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: We have been certified by Google, Meta, TikTok

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  IF is, and always has been, a woman, ethnic-minority owned and led business. We are proud that 50% of our workforce, and the majority of our management team, are women. We have diversity built into the core of our business offering and operations. ; ; We know that more diversity in our team means better work and outcomes for our clients and, ultimately, their users. That’s why we make sure that we have policies and behaviours within the organisation that support people from minority backgrounds to help set them up for success. This includes diversity, equity and inclusion policies, equal opportunities, grievance procedures, bias checked recruitment and workplace adjustments.; ; During projects we make sure that Project Leads have the support they need to manage healthy and inclusive team practices, with clear escalation should psychological safety be in jeopardy. ; ; Our work and research exposes the needs and gaps in DEI within research and current technology. IF looks to bridge these gaps so that technology is trusted by everyone, especially historically unheard groups.

Pricing

• Price: £600 to £2,500 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sarah@projectsbyif.com. Tell them what format you need. It will help if you say what assistive technology you use.