MOBIESS LTD

Mobiess: NHSC-21 - Cleaning Audits/Inspections

Mobiess NSHC-21 helps NHS facilities conduct cleaning audits paperlessly through mobile inspections, photographic evidence and corrective action management. Benefits include improved efficiency, compliance, real-time reporting on Star Hygiene ratings and lower administrative costs. Offline data collection ensures work continues without a network connection.

Features

• Mobile Auditing: NHS cleanliness audits via mobile pre-configured templates
• Photographic Evidence: Capture annotated photos as cleanliness evidence
• Offline Data Capture: Information securely stored, synced later
• Corrective Action Management: Log, schedule and manage corrective actions
• Reporting & Analytics: Generate reports and dashboards including STAR rating
• Compliance Management: Asses and manage risks to ensure compliance
• Functionality Mapping: Supports NSHC-21 risk and mapping

Benefits

• Increased Efficiency: Save time, organise data and streamline inspection process
• Cost Reduction: Eliminate paperwork and reduce administrative costs
• Improved Compliance: Assess, manage and react to risks
• Better Data and Insights: Performance data for better decision-making
• Public Assurance: Cleanliness standards reassured through Star Hygiene ratings.
• Evidence-Based Auditing: Support audit findings with photographic and annotated evidence
• Flexible and Reliable: Use anywhere with offline capability

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at MobiessSales@bellrock.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

757988192603584

Contact

Karl Horner
+44(0)203 411 1795
MobiessSales@bellrock.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Order management and orchestration
  • Enterprise performance management
  • Asset life-cycle management
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Computer Aided Facility Management (CAFM) Software, Integrated Workplace Management Systems (IWMS), Computerised Maintenance Management Systems (CMMS), Asset Management Software, Health and Safety Software. It natively extends to Concerto IWMS.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Monthly server maintenance takes place for 1 hour at 22:00 on the last Friday of each month.
• System requirements:
  • IOS 16 and up
  • Android 12 and up
  • Optional Gateway Server: Windows 2019 Standard
  • Optional Gateway Server : .NET4.8 Framework

User support

• Email or online ticketing support: Yes
• Support response times: Within the defined service level agreement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided by the Mobiess internal Service Desk. Standard application support is available between Mon - Fri 09:00 am - 17:00 pm. Enhanced application support options are available at an additional cost subject to further conversation around requirements. Each support issue is dealt with within the agreed SLA's.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Mobiess partners closely from onboarding to steady state. A dedicated implementation lead stays with your team to agreed delivery, starting with a kick-off to confirm objectives and timelines, then targeted sessions only where required. We provide role-based training and practical resources on site or remotely. After go-live, our UK service desk supports users and we hold relationship reviews by agreement to track outcomes and plan improvements.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: All clients are provided with an optional Synchronisation Tool that transmits data to their local Network. Our online portal can generate and save exports of all data in Excel format or PDF for photographs.
• End-of-contract process: All support for contract close-down tasks and data handover are included in our monthly/annual fees, excluding any arrangements for bespoke on-site requirements.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Desktop services accessed via a browser are for device management and configuration purposes only.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Mobiess provides a range of secure API endpoints that enable authorised integration with external software systems. Users can set up access by requesting API credentials or keys from Mobiess, following the documented onboarding and authentication process. Once configured, client applications can use these credentials to read, update, or manage data within the permitted areas of the system through defined API calls. All API functionality is scoped to specific operations required by the integration and governed by access controls to protect system integrity. Endpoints are restricted to pre-approved functions, and users cannot extend or modify the API beyond the agreed technical design. Each integration is supported by detailed documentation and a formal approval process to ensure security, reliability and compliance.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Primary and Secondary Data Centres. Load Balanced Web Servers. Separation of Reporting Database.

Analytics

• Service usage metrics: Yes
• Metrics types: Frequency of Device Access / Synchronisation. Average Sync Time of Devices. Average Data Transferred by Devices.
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data centres are certified in accordance with ISO to DIN ISO/IEC 27001. A third party certification authority (FOX Certification) thoroughly examined the infrastructure of our data centre partners.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: We provide a SQL Server Integration Gateway that replicates all data (including images) in real time to a SQL Database for internal consumption, usage and integration. All Reports can be exported into Microsoft Excel, Word, PowerPoint formats and Adobe PDF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Microsoft Excel
  • PDF
  • Microsoft Word
• Data import formats:
  • CSV
  • Other
• Other data import formats: Microsoft Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95% Up-time and availability of Web Applications and Web Services for Device Synchronisation and API Availability, excluding monthly 1-hour pre-planned maintenance. For each 4 hours of unavailability we will refund 1 days' fees, up to a maximum of the total monthly fee.
• Approach to resilience: Primary and Secondary Data centres in different geographical locations. SQL Server Log shipping and automated restoration. Load Balanced Web Servers.
• Outage reporting: Public status dashboard at http://status.mobiess.com/ shows real-time information about status of services. Email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All applications and management interfaces support role-based access. Local administration roles can authorise devices and users up to and below the local administration role. Each key piece of functionality and management is attributable to a role.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Cyber Security Essentials and Essentials Plus, NHS Data Security and Protection Toolkit (DSPT)
• Software Security Code of Practice: No

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Mobiess operate a change request software system called YouTrack which is used for tracking product change requests, bugs and administration change requests (Access and Roles.)
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Daily monitoring of security logs. All servers are monitored for performance counters and key event log entries using network monitoring software. Monthly Patching of all Servers for medium priority and performance Issues. If a threat is encountered an immediate maintenance notice would be issued and servers would be updated within 48 hours. Microsoft is the main source of updates and information regarding threats.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Regular manual and automated auditing of audit logs and audit trails are carried out. Responses are immediate as the business owners are also part of the Senior Management Team and have ultimate responsibility in managing any incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: All incidents and results are logged on our Ticketing system to provide a full audit trail of events and responses.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Public Services Network (PSN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Fully functional 30 day free Trial. Includes Installation Support, Sample Videos, Sample Data Upload.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Sunday 10 August 2025
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001:2022 certification covers the management and protection of information assets used to deliver the Concerto SaaS platform and associated operational processes. Areas not covered include: physical Azure data centre operations, customer-side IT controls, third-party or customer-managed integrations, Bellrock business units not involved in Concerto service delivery, PCI-related processing, and standards outside the ISO 27001 ISMS such as ISO 28000. All other controls applicable to the Concerto platform are fully governed through our ISO/IEC 27001:2022-certified ISMS.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA
• ISO 9001 accreditation date: Wednesday 15 July 2020
• What the ISO 9001 doesn’t cover: It does not cover Microsoft Azure data centre operations, customer-side IT processes, third-party services outside the QMS, or any areas governed under our ISO 27001-certified Information Security Management System.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 8f9edce1-bbba-486b-ab74-1b670eadf589
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: F9ffa0eb-8c5a-45fa-ba50-68c7f0394c60
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at MobiessSales@bellrock.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.