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MakeCloud Ltd

DevOps and Cloud Services

MakeCloud provides DevOps support for tooling such as CI/CD pipelines, infrastructure-as-code, Terraform, Kubernetes, Helm, Docker, GitLab, Github, Jenkins, Puppet and Ansible. We also support monitoring and observability tools such as Prometheus, New Relic or DataDog.

Features

  • CI/CD pipeline setup and optimisation for faster deployments.
  • Infrastructure-as-code implementation using Terraform or similar tools.
  • Kubernetes cluster provisioning, management, and production-readiness assurance.
  • Helm chart creation and maintenance for Kubernetes applications.
  • Docker containerisation and container lifecycle management support.
  • GitLab/GitHub source code management and workflow integration.
  • Jenkins configuration for continuous integration and delivery pipelines.
  • Puppet/Ansible automation for configuration management and provisioning.
  • Configuration of monitoring and alerts for your business-critical applications.

Benefits

  • Increased cloud security.
  • Faster time-to-market for new applications and features.
  • Improved developer productivity and code quality assurance.
  • Consistent, reproducible environments across development, staging, production.
  • Scalable infrastructure that adapts to dynamic workloads.
  • Streamlined collaboration and code management workflows.
  • Enhanced system monitoring and proactive incident resolution.
  • Standardised configurations and reduced configuration drift risks.
  • Optimised resource utilisation and cost efficiency measures.
  • Knowledge transfer for long-term self-sufficiency and upskilling.

Pricing

£500 to £1,700 a user a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@makecloud.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 5 8 0 0 3 7 7 5 0 1 1 9 7 7

Contact

MakeCloud Ltd Philip Wigg
Telephone: 020 3637 8933
Email: phil@makecloud.io

Planning

Planning service
Yes
How the planning service works
Often, we implement AWS cloud infrastructure as part of a larger customer project to deploy a specific application. We can integrate with your existing agile processes and tools so that our work is planned alongside everything else. For example, we can write agile user stories and participate in planning and refinement. This collaborative "DevOps" approach reduces bottlenecks and blockers and ensures all dependencies are understood and considered. If we are in an independent workstream, we still create agile user stories and give our customers full visibility of the roadmap and progress along the way. We also produce architecture diagrams and support documentation as required.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We offer comprehensive training to upskill your teams on cloud technologies and practices. Our approach starts by understanding your organisational goals, assessing current capabilities, and defining target competencies. We then design and deliver tailored training initiatives to bridge any skills gaps. Our training services include one-on-one mentoring sessions, where our experts work closely with your staff, providing personalized guidance and hands-on knowledge transfer. We also conduct group training workshops covering theoretical concepts, best practices, and real-world case studies. This ensures that your in-house teams have all the required skills and knowledge to take over support at the end of any of our engagements.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Our DevOps Support services can be combined with our cloud support services to enable migration from on-premises to public cloud or during a "cloud to cloud" migration.
Setup or migration service is for specific cloud services
Yes
List of supported services
  • Amazon Web Services (AWS)
  • Google Cloud Partners (GCP)
  • Azure

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
With a security and compliance first approach, MakeCloud reviews and defines quality assurance targets and metrics, creating a clear roadmap to ensure objectives are met.

A delivery manager will be provided for each assignment to verify and assure the quality of MakeClouds services.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by a third-party organisation
How the support service works
MakeCloud are Amazon Web Services Partners, Google Cloud Partners and DataDog Implementation Partners.

Service scope

Service constraints
MakeClouds usual hours of operation are 9:00-17:00 weekdays.

User support

Email or online ticketing support
Email or online ticketing
Support response times
Email and online tickets are always responded to promptly within standard business hours.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
MakeCloud provide a dedicated account team available via phone or email.

We provide L1 support via telephone and e-mail.
We provide L2 support via telephone to assist in understanding the issue and identify appropriate action.
We can provide L3 support face-to-face on request to support our customer's in resolving their issue, this will be at our standard day rates as defined in the rate card.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Social Value

Social Value

Wellbeing

Wellbeing

MakeCloud values their employees' wellbeing. We support our employees to grow both professionally and personally. With a commitment to learning and development, MakeCloud invests heavily in ongoing employee training and expert certifications. We are advocates of a healthy work-life balance, offering both remote, hybrid and flexible working. We also provide above average holiday allowance to support our commitment to a healthy work-life balance. We provide team morale boosting days out, both nationally and internationally, and are very much committed to making our employees feel valued and protected.

Pricing

Price
£500 to £1,700 a user a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@makecloud.io. Tell them what format you need. It will help if you say what assistive technology you use.