MakeCloud Ltd

DevOps and Cloud Services

MakeCloud provides DevOps support for tooling such as CI/CD pipelines, infrastructure-as-code, Terraform, Kubernetes, Helm, Docker, GitLab, Github, Jenkins, Puppet and Ansible. We also support monitoring and observability tools such as Prometheus, New Relic or DataDog.

Features

• CI/CD pipeline setup and optimisation for faster deployments.
• Infrastructure-as-code implementation using Terraform or similar tools.
• Kubernetes cluster provisioning, management, and production-readiness assurance.
• Helm chart creation and maintenance for Kubernetes applications.
• Docker containerisation and container lifecycle management support.
• GitLab/GitHub source code management and workflow integration.
• Jenkins configuration for continuous integration and delivery pipelines.
• Puppet/Ansible automation for configuration management and provisioning.
• Configuration of monitoring and alerts for your business-critical applications.

Benefits

• Increased cloud security.
• Faster time-to-market for new applications and features.
• Improved developer productivity and code quality assurance.
• Consistent, reproducible environments across development, staging, production.
• Scalable infrastructure that adapts to dynamic workloads.
• Streamlined collaboration and code management workflows.
• Enhanced system monitoring and proactive incident resolution.
• Standardised configurations and reduced configuration drift risks.
• Optimised resource utilisation and cost efficiency measures.
• Knowledge transfer for long-term self-sufficiency and upskilling.

£500 to £1,700 a user a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@makecloud.io. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

758003775011977

Contact

Philip Wigg
020 3637 8933
phil@makecloud.io

Planning

• Planning service: Yes
• How the planning service works: Often, we implement AWS cloud infrastructure as part of a larger customer project to deploy a specific application. We can integrate with your existing agile processes and tools so that our work is planned alongside everything else. For example, we can write agile user stories and participate in planning and refinement. This collaborative "DevOps" approach reduces bottlenecks and blockers and ensures all dependencies are understood and considered. If we are in an independent workstream, we still create agile user stories and give our customers full visibility of the roadmap and progress along the way. We also produce architecture diagrams and support documentation as required.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer comprehensive training to upskill your teams on cloud technologies and practices. Our approach starts by understanding your organisational goals, assessing current capabilities, and defining target competencies. We then design and deliver tailored training initiatives to bridge any skills gaps. Our training services include one-on-one mentoring sessions, where our experts work closely with your staff, providing personalized guidance and hands-on knowledge transfer. We also conduct group training workshops covering theoretical concepts, best practices, and real-world case studies. This ensures that your in-house teams have all the required skills and knowledge to take over support at the end of any of our engagements.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Our DevOps Support services can be combined with our cloud support services to enable migration from on-premises to public cloud or during a "cloud to cloud" migration.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services (AWS)
  • Google Cloud Partners (GCP)
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: With a security and compliance first approach, MakeCloud reviews and defines quality assurance targets and metrics, creating a clear roadmap to ensure objectives are met. ; ; A delivery manager will be provided for each assignment to verify and assure the quality of MakeClouds services.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by a third-party organisation
• How the support service works: MakeCloud are Amazon Web Services Partners, Google Cloud Partners and DataDog Implementation Partners.

Service scope

• Service constraints: MakeClouds usual hours of operation are 9:00-17:00 weekdays.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online tickets are always responded to promptly within standard business hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: MakeCloud provide a dedicated account team available via phone or email.; ; We provide L1 support via telephone and e-mail.; We provide L2 support via telephone to assist in understanding the issue and identify appropriate action.; We can provide L3 support face-to-face on request to support our customer's in resolving their issue, this will be at our standard day rates as defined in the rate card.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  MakeCloud values their employees' wellbeing. We support our employees to grow both professionally and personally. With a commitment to learning and development, MakeCloud invests heavily in ongoing employee training and expert certifications. We are advocates of a healthy work-life balance, offering both remote, hybrid and flexible working. We also provide above average holiday allowance to support our commitment to a healthy work-life balance. We provide team morale boosting days out, both nationally and internationally, and are very much committed to making our employees feel valued and protected.

Pricing

• Price: £500 to £1,700 a user a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at phil@makecloud.io. Tell them what format you need. It will help if you say what assistive technology you use.