BravoSolution UK Limited

JAGGAER Purchase-to-Pay (P2P)

JAGGAER offers a comprehensive Purchase-to-Pay (P2P) suite including Contracts, eProcurement (Guided Buying, Catalogues, Punch-outs, Request Forms, Shopping, Requisitions, Purchase Orders), Invoicing (Receipts, Accounts Payable), Inventory Management, and extensive supporting features plus optional integration with JAGGAER Source-to-Contract (S2C) for Sourcing & Supplier Management.

Features

• Integrated modules within the JAGGAER ONE platform
• Contract management, authoring, approvals and DocuSign or AdobeSign eSignature
• Easy and intuitive eCommerce shopping interface with Cart management
• Hosted Catalogues, L1 & L2 Punch-Outs and configurable Request forms
• Highly configurable Requisition, PO & Invoice workflows
• Efficient Receipting based on POs
• Automated Invoice 2/3-way matching and processing - manage by exception
• Solution integration with ERPs & 3rd party systems
• AWS UK and/or EU-hosted & ISO27001 certified services
• Integrated Sourcing & Supplier Management via JAGGAER S2C

Benefits

• Efficiently manage contract redlines, reviews and approvals
• Contract-based eProcurement to populate Catalogues with contracted items/pricing
• Easy, familiar online shopping experience for unlimited end-users
• Sourcing Request integration to JAGGAER S2C
• Flexible configurations to suit organisational processes, rules, and workflows
• Real-time graphical progress reporting of Requisition and PO workflows
• Visibility into all levels/types of purchasing across your organisation
• Supplier self-service eInvoicing, PO-flip and Invoice digitisation options
• Ensure goods/services are actually received before payment via 3-way matching
• AI Powered Innovation supports Autonomous Commerce

£142,900 an instance a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dsharples@jaggaer.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

758260020265831

Contact

David Sharples
+44 (0) 7825 843 903
dsharples@jaggaer.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: JAGGAER's multi-tenant SaaS applications are delivered through a tried and tested infrastructure that has proven to be highly stable, scalable and secure. Customers choosing JAGGAER solutions do not need to invest any resources in additional Hardware/Software or IT staff to install, run, manage or upgrade the software solution, but still benefit from high standards of service in terms of security, availability and performance, and with no technical capacity constraints on resources.; ; From a software solution perspective, JAGGAER is not an on-premise solution and is delivered via the cloud.
• System requirements:
  • Browser-based, hosted applications with no minimum OS specifications.
  • Microsoft Internet Explorer 11 (only) for PC
  • Microsoft Edge (latest version with Windows) for PC
  • Google Chrome (latest version) for PC
  • Mozilla Firefox (latest version) for PC
  • Safari 4.0 and higher for MacOS
  • Mozilla Firefox (latest version) for MacOS
  • Safari (latest version) for iPad
  • Mobile apps require Android 4.0.3+ or iOS 10.0+
  • Contract Authoring App for Word add-in requires MS Word 2016+

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Incidents are logged and tracked via a global incident tracking system, accessed via the JAGGAER Customer Portal. It is our policy to resolve any queries/issues as soon as possible following the receipt of a call. Generally, calls are resolved within that initial call. Any issue that cannot be resolved on the first call is immediately directed to the appropriate team for resolution. Outstanding customer support calls take priority over all other work within our operations team. Any issue not resolved within two hours is escalated through agreed escalation issue resolution protocols. The customer will be updated on progress regularly.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: JAGGAER provides a full-service customer support model, which includes both functional (administration and supplier functionality) support and technical support provided to both buyers and suppliers. JAGGAER Global Customer Care (GCC) provides all support needs post Go Live.; Global Support: 24x7 for Severity 1 cases and 24x5 (Monday-Friday) for Severity 2-4 cases.; 1. Base: Suitable where customer provides their own support, no integrations.; 2. Standard: Suitable where there are locally based administrators, standard integrations.; 3. Premium: Suitable where the customer has multiple business units/portals, complex sourcing solutions, larger number of suppliers.; 4. Premium+: Suitable where there are globally based administrators, utilising new functionality (dev partner), multiple ERP integrations, Support Account Manager requested by the customer.; ; Local Support: Federal Government/Public Sector: Business hours Monday-Friday only for all support cases, Severity 1-4.; 5. Premium: Suitable where the customer has multiple business units/portals, complex sourcing solutions, larger number of suppliers.; 6.. Premium+: Suitable where there are globally based administrators, utilising new functionality (dev partner), multiple ERP integrations, Support Account Manager requested by the customer.; ; Please refer to JAGGAER's Terms of Service at https://www.jaggaer.com/jaggaer-one-terms-of-service/. Prices vary according to the package selected.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: JAGGAER's training offering is based on a tried and tested method that aims to determine the best approach for training customers and their users. Supporting the deployment of the JAGGAER solution to your organisation's buyer community, the JAGGAER Professional Services team will work with you to define a learning and education program tailored to meet your organisation’s requirements, to build competence and confidence in using the toolkit, embed change successfully, and realise business benefits quickly. Our methodology focuses on understanding your organisational objectives and needs, identifying the skills needed to support those needs, then developing, measuring and sustaining those skills.; ; As part of the JAGGAER Implementation project, the team will perform an initial Training Impact Assessment. Depending on the outcomes of the Training Impact Assessment, there are several options available, including Standard Training Courses, Bespoke Training Courses, and Train-the-Trainer.; ; In addition, we provide access for all customers to educational resources within the solution, including:; Online Help - context-sensitive WebHelp, online, searchable, and accessible from every page of the solution.; JAGGAER Release Library - offering training videos and release notes on all three major JAGGAER releases per year.; JAGGAER University - provides online self-paced eLearning.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: In connection with any termination or expiration of the Agreement and upon customer’s written request, JAGGAER shall either (i) return client data to customer. Customer data shall be provided in XML format and at customer’s expense, at JAGGAER's standard hourly rates then in effect. Fees for return of customer data and transition assistance must be reasonable and consistent with the fees paid by customer during the term of the agreement for other services provided by JAGGAER or (ii) delete or render useless the customer data.; ; Client may also extract the data itself. For a period of thirty (30) days following termination or expiration of a Subscription (the “Retrieval Period”), Authorized Users may access the JAGGAER Applications solely for the purpose of extracting Client Data.
• End-of-contract process: JAGGAER's standard is that for a period of thirty (30) days following termination or expiration of a Subscription ("Retrieval Period"), Authorized Users may access the JAGGAER Applications solely for the purpose of extracting Client Data. If requested in writing by Client, during the Subscription Term and the Retrieval Period, JAGGAER will perform such data extraction from the JAGGAER Applications for Client, under a mutually agreed Statement of Work. After the Retrieval Period, Client will have no further access to Client Data in the JAGGAER Applications, JAGGAER shall have no further obligation to make Client Data available to Client, and subject to applicable law, JAGGAER may delete Client Data in the JAGGAER Applications.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: JAGGAER P2P provides customer branded iOS and Android apps for compatible tablets and smartphones, allowing staff to manage tasks such as shopping from punch-out and hosted catalogues, receiving orders and managing approvals the move. Android app requires Android 4.0.3 or later. iOS app requires iOS 10.0 or later. Blackberry & Windows mobile devices are not specifically supported through apps but are compatible for use via browser.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: JAGGAER Purchase-to-Pay (P2P) is a secure Spend Management Software-as-a-Service, accessible through supported web browsers over the public Internet via https.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: JAGGAER solution design principles incorporate Accessibility into the User Experience (UX). Testing for accessibility is undertaken during development and prior to every product release. We also work with a third-party accessibility expert to audit our software and provide remediation guidance.; ; Testing for accessibility is conducted using a combination of assistive technologies (AT), manual assessments and automated test tools. The three approaches are used together to evaluate and support conformance with web accessibility: ; Manual Assessment - conducted with a web browser and special plug-ins. often conducted alongside the automated assessment to qualify and identify issues that may come up or be missed. ; Assistive Technology User Assessment - used to confirm that assistive technologies (ATs) such as screen readers can interact properly with the website and its content. Also provides HTML and CSS best practices to avoid attributes or values which cause compatibility issues with some ATs.; Automated Tool Assessment - The different techniques and assistive technology software and tools included in our testing suite include Colour Contrast Analyzer (CCA), VoiceOver and NVDA.; ; Tests consider ease of access for users with disabilities, most widely used browsers according to WebAIM metrics, and impact on system performance when AT integrates with the operating system.
• API: Yes
• What users can and can't do using the API: JAGGAER ONE Platform service layer (J1P) is a JAGGAER proprietary, native cross-platform middleware layer that provides integration capabilities to enable interoperability between JAGGAER Cloud services and external systems, making standard native interfaces and built-in connectors available to support the most common integration scenarios. J1P supports JAGGAER ONE cross-module orchestration and provides:; Cloud connectors to an unsurpassed ecosystem of partners for outcomes that no other solution provider can deliver, including out-of-the-box support for TrustWeaver, Thomson Reuters, D&B, EcoVadis, Bureau van Dijk, Achilles, ConnXus, DocuSign, Adobe, MasterCard and more.; Standard interfaces to customer systems and applications (for SSO, ERP connectivity, document exchange, etc.) via a comprehensive catalogue of REST APIs, with a detailed library of supporting documents describing the exposed interfaces and service descriptors.; Platform as a Service (PaaS) providing customer-specific developments for integrations to legacy systems, through certified JAGGAER Technical Partners.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: JAGGAER is a pure SaaS solution. As such, the solution is not customisable in the ‘traditional’ sense where customers can access the code and make changes specific to their needs and environment. Once the solution is set up by JAGGAER's Professional Services team, there are tools to help 'configure' it to the needs of your organisation, whereby changes made by your organisation will be within the parameters of the application.; ; The following areas are configurable nearly to the point of customisation:; • Application colour scheme (variable by department, role, and user).; • Application logo (variable by department, role, and user).; • User navigation can be set by the user to have their most common tasks appear in the main toolbar.; • Field management tools allow you to change text and help contents to reflect your terminology.; • Custom fields can be added throughout the application for accounting codes, document types, and collecting organisation-specific data.; • Workflow interfaces allow you to manage and modify workflow rules as necessary.; • Supplier home page can be branded to your organisation.; ; Other configurable areas include email messaging, role design, attachment size limitations, date formats, number format, languages, and hundreds of other configurations.

Scaling

• Independence of resources: JAGGAER Purchase-to-Pay is implemented entirely within AWS. This allows the application to take advantage of a scalable, reliable and secure computing environment with a global presence. AWS follows an end-to-end approach to secure and harden their infrastructure, including physical, operational, and software measures. AWS Internet service is designed to be horizontally scalable and utilises multiple carriers to ensure the highest levels of redundancy and availability. No bandwidth limits are imposed for connectivity. The Application Load Balancer will automatically scale its ability to handle inbound requests as needed. JAGGAER constantly monitors performance across the application stack. For Availability SLAs visit: https://www.jaggaer.com/jaggaer-one-terms-of-service/

Analytics

• Service usage metrics: Yes
• Metrics types: JAGGAER Purchase-to-Pay provides comprehensive real-time reporting of usage metrics including:; Contract Lifecycle Management:; Contracts that Require Attention: Review Pending.; Contracts that Require Attention: Expiring Contracts Workload by Contract Manager.; Cycle Time Report: Contract Creation to Execution Obligations Across Contracts.; eProcurement: Purchasing Reports (by Purchase Order or Purchase Requisition), Cycle Time Reports, Site Usage Reports, Sort, Filter and Export Data Access Based on User Roles.; Accounts Payable: Invoice Source Report, Invoice Source by Supplier Report, Invoice Matching Report, Invoice Tolerance by Source Report, Early Payment Analysis Report, Cycle Time Report, Early Payment Discount Detail Report.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: EProcurement data can be extracted using a standard 'Export CSV' function for editing in Microsoft Excel. A full transactional data extract is available for any required date range. Data is extracted by Purchase Requisition or Purchase Order into Excel spreadsheets. Contract metadata, document, and attachment import/export are supported. Customers can import legacy contract metadata using spreadsheets and upload associated documents. Contract metadata can be exported into CSV and/or XML for reporting or integration to other legacy applications. Customers can export all contracts and associated documents individually or as a single PDF file.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLS
  • XML
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • XLS
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: JAGGAERs Amazon Virtual Private Cloud (VPC) is a virtual network defined by JAGGAER within the JAGGAER owned AWS accounts. It is logically isolated from other virtual networks in the AWS cloud and secured by the AWS service. Management and Production VPCs are interconnected with a VPC Peer service, which allows secure and controlled access between assets in each VPC. Direct access to the Management VPC can only be achieved by first establishing a VPN connection with MFA and then traversing the JAGGAER AWS Direct Connect, a leased private communication link between the JAGGAER network and JAGGAER’s associated AWS VPC’s.

Availability and resilience

• Guaranteed availability: JAGGAER shall make all JAGGAER SaaS Applications available to the Client for at least ninety-nine and one half percent (99.5%) of the time (determined monthly on a calendar basis), seven (7) days a week, twenty-four (24) hours per day, not including any unavailability that (i) results from JAGGAER maintenance communicated in advance or (ii) results from the poor performance or, of failure of, internet service or other outside service, software or equipment not within the control of JAGGAER (“Service Level Availability”). JAGGAER test and pre-production environments are expressly excluded from this or any other service level commitment.
• Approach to resilience: JAGGAER Purchase-to-Pay is implemented entirely within AWS. This allows the application to take advantage of a scalable, reliable and secure computing environment with a global presence. AWS follows an end-to-end approach to secure and harden their infrastructure, including physical, operational, and software measures. The primary production instance of JAGGAER ONE P2P Europe is deployed in the AWS EU-Central-1 region located in Frankfurt, Germany. The JAGGAER ONE P2P architecture takes full advantage of the inherent redundancy of AWS services and uses two unique availability zones to provide high availability for the application. It is important to emphasise that this high availability architecture takes advantage of multiple availability zones and data centres, greatly reducing the likelihood that an event within a data centre or specific to a data centre location could impact application availability. JAGGAER guarantees high availability for its cloud model, leveraging the reliability, performance, and resilience services of Amazon Web Services (AWS).
• Outage reporting: Outage reporting is via email alert to the Customer nominated Support Contacts. System availability historical data for up to six years for all JAGGAER solutions can be reviewed at: https://www.jaggaer.com/trustcenter/uptime-report/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: JAGGAER ONE supports single sign-on via SAML 2.0 protocol and supports multi-factor authentication for both basic authentication and single sign-on using a Time-Based One Time Password (TOTP). The solution supports TOTP via SMS message, e-mail or registered device using apps like Google Authenticator.
• Access restrictions in management interfaces and support channels: All management interfaces to systems and components are restricted from access over any public network. Management access is restricted and only possible via a highly secure virtual private network (VPN) or the AWS console, both of which leverage MFA authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: A-LIGN
• ISO/IEC 27001 accreditation date: 05/07/2023
• What the ISO/IEC 27001 doesn’t cover: All JAGGAER solutions are covered by the ISO/IEC 27001:2013 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Security Standards Council
• PCI DSS accreditation date: 01/06/2018
• What the PCI DSS doesn’t cover: All sections of the PCI DSS ROC are complete, all questions answered affirmatively, resulting in an overall COMPLIANT rating; JAGGAER, LLC has demonstrated full compliance with the PCI DSS.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001:2015 Quality Management Systems
  • ISO 22301:2019​ Security and resilience - Business Continuity Management Systems
  • ISO/IEC 27018:2019​ Information Technology
  • Type I and Type II SOC 2 Reports

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO 9001:2015 Quality Management Systems (QMS).; ISO 22301:2019​ Business Continuity Management Systems (BCMS).; ISO/IEC 27018:2019​ Code of practice for protection of personally identifiable information (PII) in public clouds acting as PII processors.​; Type I and Type II SOC 2 Reports.; Cyber Essentials and Cyber Essentials Plus.
• Information security policies and processes: JAGGAER continually enhances the depth and breadth of our security policy in response to constantly evolving application features and technical standards. Over a decade of service delivery has provided JAGGAER with a solid foundation of 'real' experience to develop and fine-tune our security policies at the highest levels. We firmly believe that only a balanced combination of policies and technologies could effectively respond to the growing security requirements in delivering our services. The company has invested time and resources to ensure that appropriate policies are implemented, and suitable technologies are in place to deliver the most effective security protocols in the areas of Privacy, Authenticity, Integrity and Non-repudiation. JAGGAER has obtained relevant certifications from independent third parties, including leading international providers of services for risk management. Our applications are subject to regular independent penetration testing and review. JAGGAER also holds the integrated ISO 27001:2013 Information Security and ISO/IEC 22301:2012 Business Continuity Certifications, which together formally specify a management system to guarantee data security and business continuity.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: JAGGAER has implemented a documented process of Change Management aimed to ensure that only authorised changes to the services provided are allowed and that changes are managed in an effective and controlled manner.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Application and infrastructure vulnerability scans are performed regularly using enterprise vulnerability management tools. All production systems are scanned with industry-leading vulnerability scanners externally on a monthly basis. A PCI approved scanning vendor (ASV) conducts monthly external vulnerability scans of the solution environment. Any detected high-risk vulnerabilities are remediated and re-testing is performed to ensure vulnerabilities are corrected. Vulnerability severity is based on the Common Vulnerability Scoring System Version (CVSS) and, in consultation with asset owners, may be modified based on internal or external circumstances which decrease or increase risk.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: JAGGAER uses several commercial monitoring systems and/or services to ensure the highest levels of performance and availability of the application. These monitoring systems are tied into a commercial notification and alerting system (PagerDuty), which allows JAGGAER to ensure that any issues are promptly and accurately relayed to JAGGAER infrastructure staff who can facilitate a timely and accurate problem resolution. This also provides escalation and prioritisation capabilities to ensure all notifications are responded to.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: An established Incident Response Policy and Customer Communication Process is in place, which includes a highly detailed set of processes for handling a security incident.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  JAGGAER is a silver medal rated organisation with EcoVadis, scoring above the industry average for environmental management. ; ; JAGGAER is committed to being net zero by 2040 and reaching 42% reduction across scopes 1-3 by 2030. Our science-based and net zero targets were verified by the Science-Based Target Initiative (SBTi) in 2023 and are aligned to the 1.5-degree temperature pathway. ; ; We monitor and measure Scope 1, Scope 2 and Scope 3 greenhouse gas emissions as well as energy, water and waste consumption. In 2023, JAGGAER was at a 22% reduction compared to baseline year.; ; JAGGAER expects all vendors to comply with our Third-Party Code of Conduct including environmental, social and ethical expectations. In 2023, our supply chain accounted for >75% of our total greenhouse gas emissions, which is why we are prioritising reduction of Scope 3 emissions. All vendors over $100k are assessed and requested to share their environmental targets and performance data. ; ; JAGGAER’s ‘Cloud First’ initiative for enterprise systems consolidates cloud platforms dispersed over many locations into common cloud SaaS offerings, reducing dependency on less scalable data centres and on-premises hardware systems.; ; Migrating to third-party cloud-based hosting infrastructure service provider, AWS, supports our mission to minimise our greenhouse gas emissions. AWS is expected to power its operations with 100% renewable energy by 2025. This has saved JAGGAER over 220 MTCO2e so far, with a further 37 MTCO2e saved compared with on-premises computing equivalents. ; ; JAGGAER has a product partnership with carbon management solution, Carbmee. Carbmee’s Environmental Intelligence System (EIS) automates scope 3 calculations for suppliers’ carbon footprint. ; ; Having worked with the Reforest’Action project for several years, by 2023, JAGGAER had financed the planting and management of >9,000 trees in Peru, Ivory Coast, and South Africa, generating a number of benefits including 1,335 tons of CO₂ stored over 30 years.

  Covid-19 recovery

  The health, safety, and wellbeing of everyone our company touches is a priority. When the world was hit by the COVID-19 pandemic, from the start, we understood that prolonged periods of isolation had the potential for causing physical, mental, and emotional stress for many of our employees. So we have provided access to our Employee Assistance Program (EAP), a 24/7, free and confidential resource that provides online and phone assistance to both employees and their family members. We also provide a comprehensive Medical Health Insurance that covers pre-existing conditions, as well as mental health support. ; ; Post Covid, we moved to a hybrid working model with a trust based flexible approach, so people can relieve themselves from the daily commute, but keep in contact with colleagues and come into the offices when needed. Our UK office continues to grow with new hires, providing employment opportunities to those left unemployed after Covid. ; ; As many staff are now hybrid or fully home based, to support new joiners, we redesigned our onboarding processes, enabling them to train and connect with each other and learn about our corporate culture and products through virtual networking groups.; ; We have also trained employee Mental Health and Wellbeing Ambassadors (MHWA) to help foster a mentally healthy workplace and promote overall wellbeing, making a positive impact on our teams. This initiative included training for all line managers to increase their awareness and management skills on mental health and wellbeing issues and has Executive level support. ; An initiative instigated by the MHWA has led to JAGGAER partnering with charity, ‘The Switch’ with volunteers from around the business giving their time to support students to practice essential interview skills.; ; We undertake an annual Global Employee Engagement survey, and various local surveys throughout the year, to listen and continue to improve employee experiences.

  Tackling economic inequality

  JAGGAER has a number of initiatives that serve to support our employees and the wider community with opportunities to develop and grow.; ; For all employees, we provide education, coaching and support for personal development, both through the JAGGAER University and the reimbursement of eligible external education fees.; ; JAGGAER’s Women's Network unites JAGGAER women and allies across roles, levels, locations and cultures and provides a platform for connection, empowerment and advocacy. Through monthly virtual and in-person gatherings, the group delves into discussions that challenge the status quo, celebrate women's achievements, and pave the way for a more inclusive and equitable workplace. ; ; An initiative instigated by JAGGAER’s Mental Health and Wellbeing Ambassadors has led to JAGGAER partnering with, ‘The Switch’, an education charity helping young people from disadvantaged backgrounds fulfil their potential. Through our partnership, employees volunteer their time to support students to practice essential interview and career skills.; ; Our Philanthropy Committee communicates to employees about individual contribution opportunities with all employees entitled to 2 salaried days of volunteering to support their local communities. ; ; We provide high level data protection and compliance across our entire platform and keep customers and partners updated on reliability, data security and privacy via our online JAGGAER Trust Center.; ; JAGGAER solutions are developed to support industry certifications SOC2 Type II, ISO27001, and ISO27018. Threat modelling allows us to review, understand and prioritise potential security risks at the component, application or system level, and expose potential design vulnerabilities. Our structured approach to threat scenarios identifies risks where the data or system could be compromised, in order to develop mitigation strategies to minimise risk. ; ; JAGGAER is committed to fostering a diverse vendor network. Every vendor integrated with JAGGAER is provided the opportunity to self-identify their diversity status. Currently we have 281 registered diverse vendors out of 1992 active vendors.

  Equal opportunity

  One of JAGGAER’s key ESG Principles is to take action to eliminate any form of discrimination in our organisation. We are aligned to UN SDG 5 on Gender Equality and SDG 10 on Reduced Inequalities. We ask our own suppliers and partners to adhere to our Third-Party Code of Conduct. In the UK, we have also joined the ‘Level 1: Disability Confident Committed Employer’ initiative. This commitment will help us focus our efforts and develop the knowledge, skills and confidence we need to be an inclusive employer. ; ; This year, our attention will also extend to Neurodiversity, fostering a deeper understanding among employees of diverse learning approaches and the influence of neurodiversity on both personal and professional aspects of our lives.; We actively engage with customers who wish to support minority-owned and other diverse suppliers in competing for contracts – for example by providing the data to identify qualified diverse suppliers and by building diversity criteria into RFPs.; ; As part of our People Strategy, JAGGAER is taking several actions to diversify our talent pool. We are committed to review our job postings to ensure they're inclusive and accessible. ; ; From an employee’s first day on the job, we underline the importance of diversity and inclusion in JAGGAER’s culture, embedding diversity training in our onboarding process. ; ; JAGGAER strives to maximise diversity at all levels of the organisation and committed to equal opportunities. We also promote female role models and actively encourage supportive behaviour by male colleagues. ; ; The JAGGAER Human Equity Project aims to make our workplaces and external relations more inclusive and respectful. The JAGGAER Passion Project, aims to eliminate language that is, or could be viewed as insensitive, from internal communications, corporate and marketing communications, and even from software code.; ; JAGGAER’s Modern Slavery statement is available on our website www.jaggaer.com.

  Wellbeing

  We believe that our company’s success relies on happy, healthy and engaged employees. This is why we place great importance on our employees experiences and wellbeing.; ; At the core of our ethos lies a trust-based hybrid working model, granting our employees the freedom to tailor their work hours and locations to accommodate both professional and personal commitments. ; ; Embracing a progressive ‘Work From Abroad’ policy, we enable workcations, empowering our workforce to thrive in diverse settings. Office days include weekly breakfasts, drinks, regional townhalls, in person onboarding and socials to keep everyone connected. ; ; We also have a formal charity partner, 'The Switch’, to contribute to a shared cause together.; ; Our benefits are regularly updated including health insurance covering pre-existing conditions and mental health support, extra days off for charity work and birthdays. Tailored compensation and bonus schemes are also in place for each team; ; Our Mental Health and Wellbeing program is driven by employee feedback and led by volunteers from different functions. They come together once a month to plan and execute our wellbeing agenda and they get an extra day off each year for their contributions to employee wellbeing. This focus on employee wellbeing and social connections has boosted engagement and slashed turnover rates from 43% to just 9% over the past two years.; ; Each week an employee, is given the opportunity to talk about their professional skills and extracurricular interests, thereby helping to build and strengthen our global community, particularly beneficial to the wellbeing of remote workers.; ; Colleagues are invited to nominate a quarterly ‘Rockstar Teammate’ who goes above and beyond to make JAGGAER’s customers, products, and workplace a success. Rockstar awards go to teammates who increase employee engagement, find ways to motivate and inspire others, identify a process improvement, exhibit exceptional customer service or otherwise contribute outstanding effort.

Pricing

• Price: £142,900 an instance a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dsharples@jaggaer.com. Tell them what format you need. It will help if you say what assistive technology you use.