APPS DELIVERY LTD
Ivanti User Workspace Consultancy Services
The service supports the design and optimisation of Ivanti User Workspace environments through consultancy activities. It includes review and rationalisation of Environment Manager, Application Control, Performance Manager and Management Centre configurations, assisting with logon behaviour, security alignment and operational efficiency across physical or cloud desktop platforms within agreed scoped engagements.
Features
- Assessment of Ivanti User Workspace Manager configurations
- Ivanti Environment Manager policy and personalisation design
- Ivanti Application Control rules design and privilege management configuration
- Logon behaviour and performance analysis for digital workplace environments
- Citrix, Azure Virtual Desktop and Windows 365 workspace integration advisory
- Cross-platform policy alignment with endpoint management platforms
- Configuration policy design to support consistent workspace behaviour
- Monitoring, logging and audit integration design advisory
- Ivanti infrastructure upgrade and version transition advisory
- Knowledge transfer activities to internal teams
Benefits
- Improves user experience through more predictable logon behaviour
- Reduces support overhead through simplified workspace configurations
- Supports least-privilege security operating models
- Improves service stability by addressing structural configuration issues
- Builds internal capability through structured knowledge transfer
- Supports specialist user scenarios within defined governance boundaries
- Enables consistent digital workplace user experiences
- Mitigates risk during Ivanti upgrades and platform transitions
- Enhances audit confidence through clearer policy and configuration visibility
- Aligns security controls through consistent policy application
Pricing
Service documents
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Framework
G-Cloud 15
Service ID
7 5 8 2 6 3 4 4 2 9 2 2 5 5 4
Contact
APPS DELIVERY LTD
Bogdan Gradinaru
Telephone: 07391736261
Email: GCloud@appsdelivery.co.uk
About your service
- Service categories
-
Cloud Support Services
Set Up and Migration
- Data auditing and organising
- Data/information structure design
- Engagement and communication planning
- Project management and governance
- Service optimisation/right sizing
- Mobilisation coordination
- Other
Service scope
- Service constraints
- This service is delivered as professional consultancy and advisory support, with scope, deliverables, duration, and delivery approach defined at call-off. Delivery is primarily remote unless otherwise agreed. Activities are tailored to buyer requirements within the published service definition and pricing model. The supplier does not assume operational ownership of buyer environments. Delivery is dependent on buyer-provided access, information, and timely engagement.
User support
- Email or online ticketing support
- Yes
- Support response times
-
Support requests relating to an active engagement are handled through agreed delivery contacts and communication channels, typically via email.
Response times are proportionate to the scope, criticality, and agreed delivery arrangements of the engagement and are defined at call-off where required.
The supplier does not operate a standing service desk or fixed response time commitments as part of this service at framework level. Any specific response expectations, including weekend or out-of-hours coverage, are agreed as part of the call-off and reflected in the Statement of Work. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Support under this service is provided as part of professional consultancy engagements, rather than through a tiered service desk or managed support model.
Support levels are defined by the scope, intensity, and duration of the engagement, not by fixed tiers. This includes standard engagement support during agreed working patterns, and enhanced or time-bound support where increased availability or escalation is required, explicitly agreed at call-off or during critical delivery phases through the engagement governance arrangements.
Users are supported through named delivery contacts assigned to the engagement. Support is provided by consultants delivering the agreed scope of work and includes technical clarification, advisory support, issue resolution, and guidance to achieve delivery outcomes.
Where appropriate, a senior consultant or engagement lead provides oversight and acts as the primary escalation point for delivery or technical matters, offering continuity and assurance, rather than a dedicated technical account manager.
Support arrangements, including availability, escalation routes, and responsiveness expectations, are agreed at call-off and documented within the Statement of Work. No predefined support tiers apply at framework level.
All support effort is flexible, scalable, and costed using the published role-based daily rates.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Security Clearance (SC)
Pricing
- Discount for educational organisations
- No
Architecture roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Security architect | £1,350.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Solution architect | £1,050.00 | |
| Senior solution architect | £1,200.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Technical architect | £1,100.00 | |
| Senior technical architect | £1,250.00 |
IT operations roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| End user computing engineer | £650.00 | |
| Senior end user computing engineer | £800.00 | |
| Lead end user computing engineer | £950.00 | |
| Principal end user computing engineer | £1,150.00 |
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| Infrastructure engineer | £650.00 | |
| Senior infrastructure engineer | £800.00 | |
| Lead infrastructure engineer | £950.00 | |
| Principal infrastructure engineer | £1,150.00 |
Software development roles
| Role level | UK Rate | Offshore Rate |
|---|---|---|
| DevOps engineer | £700.00 | |
| Senior DevOps engineer | £850.00 | |
| Lead DevOps engineer | £1,000.00 | |
| Principal DevOps engineer | £1,200.00 |
Non-mandatory Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2022 certification
- No
- ISO 9001 certification
- No
- Quality management systems (QMS)
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Please provide your Cyber Essentials Certificate Number
- C363551d-c756-4232-9338-be72c33536a4
- Cyber essentials plus
- No
- Cyber Essentials Alternative
- None of the criteria
- Other security certifications
- No
Social value
- Section B - Commitment for Future: Delivery
-
-
Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
- New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
- Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
- Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
- Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
-
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at GCloud@appsdelivery.co.uk.
Tell them what format you need. It will help if you say what assistive technology you use.