EXELA TECHNOLOGIES LIMITED

Multi Cloud Support Services

Multi-cloud management Platform provides a Single pane of glass for cloud services.

Features

• AWS, Azure and GCP support
• Policy and orchestration
• Monitoring
• Performance, Availability, and Capacity - Reporting

Benefits

• Simplified operations
• Single pane of glass for cloud services
• Tool built into the service

£300 to £633 a user a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daren.williams@xbpeurope.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

758308576174461

Contact

Daren Williams
07960191798
daren.williams@xbpeurope.com

Planning

• Planning service: Yes
• How the planning service works: Port you with careful planning to adopt cloud-based solutions; Assessment: Assessment of current IT infrastructure, and desired outcomes. This helps to cloud solution that perfect Fitment Business Fitment ; Migration Strategy: cloud SMEs build a comprehensive cloud strategy. This strategy will include the service timeline and security.; Proof of Concept (POC): Test the strategy using Proof of Concept (POC) environment. before full-scale deployment.; Deployment Planning: Detailed deployment planning to minimize disruption and ensure a seamless transition to the cloud environment.; Ongoing Support: Post-deployment support throughout the cloud journey.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Azure,
  • Amazon Web Services,
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: We encourage our customers to adopt next-generation AI-based systems/platforms to transform their services and provide Online Training on our services and Tools.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Assessment: Assessment of current IT infrastructure, and desired outcomes. This helps to cloud solution that perfect Fitment Business Fitment ; Migration Planning : cloud SMEs build a comprehensive cloud strategy. This strategy will include the service timeline and security.; Secure Data move: encryption of the data during the move to Secure sensitive information.; Testing and Validation: Testing Before full deployment to minimizes the risk of disruptions ; Deployment Planning: Detailed deployment planning to minimize disruption and ensure a seamless transition to the cloud environment.; Ongoing Support: Post-deployment support throughout the cloud journey.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • AWS
  • GCP
  • Azure

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Experience: A team of experts with a deep understanding of cloud environments, use industry-standard testing tools to provide effective QA and performance testing. ; Strategy: Our SME Team works closely with the organization to define QA and performance testing goals. eg identifying critical functions, load capacity requirements, and outlining performance benchmarks.; Execution: The testing team performs a comprehensive test, including functionality testing, security testing, and performance load testing. to ensure applications and infrastructure function correctly and can handle expected user volumes.; Analysis: Analysis of performance and QA test and provide feedback on potential performance issues, security vulnerabilities, and areas for improvement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Vulnerability scan and remediation
  • Managed Security Operations Centre (MSoC)
  • Cloud security
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Cyber Scheme
  • Other
• Other security testing certifications: CISSP

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our expert support team helps to manage the cloud effectively.; ; 24/7 Support: They offer round-the-clock support for your cloud environment. This ensures that any issues or outages are addressed promptly; ; Performance Monitoring: continuously monitor the performance of your cloud resources, applications, and infrastructure that may impact user experience or business operations.; ; Strategic Guidance: SMEs & Architect team provide strategic guidance on how to leverage cloud technologies to drive innovation and achieve business objectives.

Service scope

• Service constraints: NO

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support services will be 24x7 and with standard SLA. Critical Incident will be responded within 15 min. however the overall response and resolution time will be mutually agreed with customer during services contact signature.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Testing with text-to-speech software, that not only pronounces all chat elements but is also easy to understand for users with cognitive disabilities.
• Support levels: 1. Three levels of Support (Level-1 Monitoring, Level-2 SOP based, Level-3 SEM support); 2. Cost will be bundled under the Manage service. ; 3. Yes will provide a Technical Account Manager and Cloud support engineer

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Available on request
• ISO/IEC 27001 accreditation date: 2024
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Exela is dedicated to delivering environmental benefits alongside our contractual obligations. This includes achieving net zero greenhouse gas emissions. Here's how: Understanding Our Impact: We have developed a Carbon Reduction Plan aligned with PPN 06/21, can be supplied electronically and will be published on our new website soon. We'll conduct an environmental impact assessment to identify areas for improvement across our operations and supply chain. Collaboration for Change: We'll work with suppliers to reduce their environmental footprint through energy efficiency, waste reduction, and sustainable materials. Investing in the Future: We're transitioning our fleet to electric vehicles and exploring new technologies like renewable energy to minimise our impact. Empowering Action: We'll educate staff and customers on environmental sustainability, fostering a culture of responsible practices. Measurable Progress: We're ISO 14001 certified (with equivalent accreditations across EMEA) and have a three-year plan to deliver environmental benefits: Year 1: Understand our impact. Year 2: Collaborate with suppliers. Year 3: Invest in new technologies. Transparent Reporting: We'll monitor progress using key metrics like greenhouse gas reduction, waste recycling, energy saving, and employee sustainability training. Quarterly reports and publicly available data ensure transparency. Engaging Stakeholders: Throughout the process, we'll engage with staff, suppliers, customers, and communities through: Open communication Educational training Partnerships with environmental organisations Encouraging employee volunteerism Working Together for a Sustainable Future: Exela is committed to achieving net zero emissions and delivering lasting environmental benefits. We believe collaborative action creates significant impact. Additional Considerations: We'll actively promote environmental awareness through marketing and communication channels.

  Tackling economic inequality

  Exela is committed to strengthening supply chain resilience. Here's our approach: Rigorous Onboarding: We conduct financial stability checks, sanctions screening, and collect regulatory documents from all suppliers. Risk assessments ensure a robust supply chain with staged reviews and audits. Collaborative Approach: We'll work with suppliers to improve resilience through diversified supply chains and contingency plans. We understand customer expectations and leverage local suppliers where possible, fostering long-term partnerships with local cleaning, stationery, catering, and maintenance providers. Empowering Suppliers: Training and support will be offered on risk management, supply chain planning, and crisis management, enhancing their resilience and reducing disruption vulnerability. Innovative Solutions: We'll collaborate to develop solutions like blockchain-powered tracking or new storage and distribution methods. Exploration of AI and machine learning will further improve our ability to predict and respond to disruptions. A Three-Year Plan: Year 1: Focus on understanding supplier and customer needs. Year 2: Provide training and support to suppliers. Year 3: Develop innovative solutions for supply chain challenges. Measuring Progress: Metrics include number of trained suppliers, customer satisfaction with resilience measures, and disruptions avoided. Quarterly reports and publicly available data ensure transparency. Stakeholder Engagement: We'll engage with staff, suppliers, customers, and communities through: Ongoing communication Co-designing solutions Training on risk management and crisis preparedness Partnerships with relevant organisations Encouraging employee volunteerism Working Together for Success: By collaborating with all stakeholders, Exela believes we can significantly increase supply chain resilience, benefiting our entire ecosystem.

  Equal opportunity

  Exela is dedicated to fostering a diverse and inclusive workforce . Here's how: Understanding the Challenge: We actively monitor diversity metrics like race, gender, disability, and age (when provided voluntarily). This data helps us identify and address specific inequalities within our company. Implementing Equality Measures: Our policies promote non-discrimination across recruitment, training, promotions, and benefits. All employees have equal access to training and career advancement based on merit. Monitoring and Evaluation: We regularly review our practices to ensure accessibility for disabled employees and analyse diversity data in recruitment to identify underrepresented groups. We monitor pay gaps and publish our Gender Pay Gap report (see: https://emea.exelatech.com/sites/default/files/Gender-Pay-Gap-Report-Summary-2020.21.pdf). Metrics for Success: We track progress using metrics like: Number of hires/promotions from underrepresented groups Number of training participants Number of employees utilizing flexible work arrangements We report progress to stakeholders quarterly and publish data for transparency. Engaging Stakeholders: We collaborate with staff, suppliers, customers, and communities through: Open communication Unconscious bias and equal pay training Encouraging employee volunteering in the local community (e.g., Harlow, Essex) A Long-Term Commitment: Tackling inequality is a core value for Exela, fostering a motivated and diverse workforce. We believe transparency and collaboration will lead to significant progress.

  Wellbeing

  Exela recognises the importance of safeguarding employee wellbeing. With the pandemic, employees have felt extra pressure and stress. In order to support employees, Exela UK appointed 3 Wellbeing champions last year.; These 3 champions look after the mental and physical health wellbeing of the entire workforce.; A designated helpline has been set up to assist with everything from financial worries to physical health and it directs employees to the correct organisation.; The HR department facilitates different initiatives and social activities such as Walking and Running groups or promotes more educational workshops such as healthy eating.

Pricing

• Price: £300 to £633 a user a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at daren.williams@xbpeurope.com. Tell them what format you need. It will help if you say what assistive technology you use.