Carnall Farrar Ltd

NHS Tool Support

CF, experts in healthcare, have extensive experience developing tools using to support the NHS at all levels (national, regional, ICS, provider, PCN). CF have built different products: demand and capacity, ICS and place-based support, workforce, population health management, health inequalities, System Control Centre, Financial Sustainability and Productivity, Integrated Impact Assessment.

Features

• Provides cross-functional teams (e.g., data scientists, software engineers, product managers)
• Develops applications for national, regional, ICS, Trust and PCN users
• Deploys support for engaging stakeholders
• Organises training for both analytical and non-analytical users
• Implements collaborative pair coding to upskill team members

Benefits

• Offers intuitive interfaces built on standard web development libraries
• Offers secure, controlled access to a wide breadth of data
• Develops key applications that feed off existing data ontologies
• Develops accurate predictive models for operational use
• Develops explainable statistical models for rapid insights
• Embed MDT working and leadership required to accelerate change

£1,000 to £3,150 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@carnallfarrar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

758414395194223

Contact

Joel Lever
0203 770 7536
contracts@carnallfarrar.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: The training available is detailed in the “user support” section below.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Demand and Capacity (D&C)
  • ICS and Place-Based Support
  • Workforce
  • Population Health Management
  • Health Inequalities
  • System Control Centre
  • Financial Sustainability and Productivity
  • Integrated Data Platform
  • Integrated Impact Assessment
  • Evaluation

Setup and migration

• Setup or migration service available: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: All products are fully tested and signed off as usable by partners and clients. We conduct a formal review of products on a quarterly basis, taking into account feedback and queries by clients. We develop all our products with a suite of automated performance tests before release. All infrastructure is audited by two third parties annually.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Demand and Capacity (D&C), ICS and Place-Based Support, Workforce, Population Health Management, Health Inequalities, System Control Centre, Financial Sustainability and Productivity, Integrated Data Platform, Integrated Impact Assessment, Evaluation

Service scope

• Service constraints: Appropriate client information governance and data sharing agreements must be in place

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within the day on weekdays
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via a link on the dashboard
• Web chat accessibility testing: None
• Support levels: 1.INITIAL ON-BOARDING Clients receive a detailed Welcome Pack which outlines the implementation process for the tool. An initial mobilisation discussion is set up with the client to set the scope and agree a detailed and customised implementation project plan. CF provide a training guide and three "train the trainer" sessions. 2.ONGOING USER SUPPORT The following user support is available as a core analytical support package: data-hosting, processing, regular refresh. Data updates can be integrated from any participating system organisations (e.g. Acute, Local Authorities, Mental Health, Community, Ambulance) on a weekly or monthly basis respectively. 3. In addition, clients can choose from one of several optional consultancy support packages

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BM Trada
• ISO/IEC 27001 accreditation date: 08/02/2022
• What the ISO/IEC 27001 doesn’t cover: All services are covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Completed the NHS Information Governance toolkit assessment to level 2

Social Value

• Social Value:

  Social Value

  Covid-19 recovery

  Covid-19 recovery

  CF cloud software has helped organisations to manage and recover from the impacts of COVID-19, for example CF supported NHS London in developing a suite of analytical tools that aided STPs to make detailed capacity plans during the initial peak and recovery periods of the COVID-19 pandemic. We have also developed tools to aid COVID-19 elective recovery and restoration. CF's Data Innovation team worked with NHSE to build the COVID-19 Vaccine Equalities Tool, which provides insight into vaccine uptake by cohort, geography, ethnicity and level of deprivation. Our cloud software applications are built with COVID-19 recovery in mind.

Pricing

• Price: £1,000 to £3,150 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at contracts@carnallfarrar.com. Tell them what format you need. It will help if you say what assistive technology you use.