G2 SPEECH UK LIMITED

SpeechReport

Digital dictation & speech recognition platform using AI-powered speech technology, based on Neural Networks and Deep Learning technologies. Enterprise, end-to-end workflow management solution, hosted on Microsoft Azure. Entirely automates clinical and non-clinical reporting, reducing admin and improving efficiency. We provide a fully-managed service, including project and contract management.

Features

• Digital dictation
• Speech recognition / Speech-to-text
• Clinical & non-clinical reporting
• Clinical coding
• Workflow management
• Integration with third-party systems
• Electronic distribution
• Remote access & mobile working
• Optional outsourced transcription
• Real-time auditing, reporting & statistics

Benefits

• Increased efficiency & productivity; reduced turnaround times
• Improved ROI & cost savings
• Improved document quality & accuracy
• Compliance with NHS standards, including Transfer of Care (ToC) requirements
• Increased data security & transparency
• Improved patient/customer care
• Support for digitisation
• Flexibility in working practices (supports desktop, mobile, digital recorders…)
• Centralisation & streamlining of services & processes
• Fully-managed service

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersuk@g2speech.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

758585991874629

Contact

Eve Muller
020 4566 5024
tendersuk@g2speech.com

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: SpeechReport can integrate with third-party systems (for example, a hospital's EPR), so that relevant data can be sent from these systems to populate worklists and documents created in SpeechReport, and the finalised documents are sent from SpeechReport to these systems for storage.
• Cloud deployment model: Private cloud
• Service constraints: Users can still use SpeechReport whilst maintenance work (e.g. backups, etc.) are running. General maintenance is performed regularly, and communication is sent out as a reminder no later than two weeks prior to the maintenance date. Technical support is provided as per our SLAs, with extended support available on request.
• System requirements:
  • Operating system: Windows 11
  • Processor (CPU): 2.5 Ghz. Dual core
  • Memory (RAM): 3 GB (4 GB recommended)
  • Network: PC/Laptop 100 Mbps (1 Gbps recommended), mobile 4G/5G
  • Hard disk space: 10 GB / 7200rpm
  • IOS mobiles – latest 3 versions
  • Android mobiles – latest 3 versions
  • Microsoft Surface tablets: Windows 11
  • Compatible with standard anti-virus products, e.g. McAfee
  • Compatible with virtualisation technologies (e.g. Citrix, VMWare...)

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Each issue raised by a customer is given a classification relating to its urgency. Customers can also assign priority levels to issues. Depending on the priority category, response times are between 1 working hour (for a Priority 1 query) and 1 working day (for a Request for Information). Our service desk is operational Monday to Friday, 09:00 to 17:00, 52 weeks a year excluding bank holidays. We can provide extended support, including 24/7 support; we provide a 24/7 emergency service for major issues (e.g. system being down) as standard. Our technical team is available for onsite visits at short notice.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: G2 Speech provide a comprehensive, fully-managed service proactively, encompassing support for all the server infrastructure, OS, software, backups, etc. Our ITIL-aligned support system includes a dedicated 1st-line team, contactable Mon-Fri (9am-5pm) via our online support suite or a dedicated telephone number & email. All methods provide the customer with a unique call reference number. 2nd and 3rd-line levels ensure that tickets get the correct level of expertise applied in a timely manner to ensure adherence to the SLA. A Service Manager oversees complex issues and provides additional structure and ownership where required; they ensure clear communication and updates are provided, and that tickets are updated to ensure accurate recording. Where onsite support is required (and this is included in our standard support package), we can do so quickly, due to having team members located across various regions in the UK. A clearly documented escalation path is included in the agreed SLA to ensure that our customers have the relevant contact information should they need to use it. We can also agree extended support hours with our customers. Should a major problem arise (e.g. system being down, a major outbreak occurring), we provide a 24-hr emergency service as standard.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Following installation, we provide a bespoke, comprehensive and CIPD-accredited training package to ensure end-users are fully competent. Training is hands-on and instructor-led, and delivered via a 'train the trainer' approach (for end-users) and direct training (for system administrators & superusers); we offer classroom-based and/or one-to-one training (onsite and/or remotely via MS Teams, Zoom, TeamViewer, etc.). Full, up-to-date and comprehensive documentation is provided. We provide training and up-to-date materials with each upgrade of SpeechReport. We offer a suite of e-learning self-training courses, to train and re-train users at their convenience. This suite, made bespoke to each customer, is accessible 24/7 from any location and device (desktop, mobile, tablet) via a link, or can be uploaded on the customer's LMS. It consists of a series of competency based, interactive modules on the key aspects of the software required, bite-sized video tutorials, and quizzes/competency tests. Courses are fun and interactive, with simulations, reinforcement, correction, and reward. Users can choose which module(s) to revisit. All training resources are tailored. We also assist customers with technical queries, via our support suite, accessible online and by telephone/email. Our technical team is fully available for onsite visits (and this is included in our standard support package).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats:
  • PowerPoint presentations
  • Videos (training)
  • Virtual online platforms / video call platforms (training)
  • MS Word
• End-of-contract data extraction: SpeechReport supports the export of all critical data, including audio recordings, finalised documents, and associated metadata. Exports can be provided in standard, widely compatible formats such as PDF, Microsoft Word (DOCX), CSV, and XML, ensuring that migrated or archived data remains fully accessible and interoperable with other clinical or administrative systems. This ensures that, should the contract end, or the solution become surplus to the customer's requirements, all required data can be migrated or archived as the customer sees fit.
• End-of-contract process: Our usual process is as follows: A date will be agreed with the customer upon which users will no longer be able to create any new dictations in the system, and it will be up to the customer to ensure any remaining documents are typed and finalised as necessary. Then, a date will be agreed with the customer upon which all user access will be revoked, the services will be switched off and all SpeechReport software and files will be removed from the servers. Finally, the customer’s IT team will be advised to uninstall any remaining SpeechReport software from user PCs. Should a customer wish to end their contract with us, we don't typically apply an end-of-contract charge, however all outstanding payments will still apply.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Our onboarding and offboarding documentation is accessible both in print format and electronically – usually in PDF and/or HTML format, however it is also available in PowerPoint (e.g. as presentations) and MS Word. Training information can be imparted in various formats, including video. HTML training documentation is accessible directly in SpeechReport by each user, by pressing F1 to access the integrated help menu. The help menu conforms to W3C DFA (Designed For All) Standards: when consulting the help menu, users with visual impairments can set up large fonts on screen as default; information from the help menu can be printed in conformity with accessibility printing standards (e.g. in a larger font). All documentation can be provided in a modified format – e.g. in bigger font, videos can be adapted with sub-titles. Offboarding documentation will include notifications of end of contract and service, as well as information aimed at providing technical support to the customer. We would provide this to each customer by liaising with the relevant members of their project team.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: As SpeechReport Mobile, our mobile application, is fully integrated with the workflow system of our cloud platform, SpeechReport, the user has all the benefits of a fully automated workflow, with advanced speech recognition technology. Authors can carry out all the main functionalities of the desktop platform: they can dictate, view, edit, sign off and forward documents entirely remotely; they can view their worklists, leave instructions, edit a voice file, save a draft voice file, etc. They can even work offline.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Our service interface are the applications used to access our cloud service: • Our client software is downloadable from a website and is a native installer for Windows-based computers. Users receive designated usernames and passwords (under RBAC) to log onto the cloud service via the client application. • Our mobile application is available through the Apple and Google Play Stores, and utilises the same user credentials as above.
• Accessibility standards: None or don’t know
• Description of accessibility: SpeechReport's speech recognition technology allows document production entirely by voice, supported by a spellchecker to assist users. Standard blocks of text can be inputted with single voice commands, and documents can be navigated entirely by voice, reducing keyboard use. Keyboard shortcuts can be pre-configured to make document production easier. A zoom functionality and adjustment of font sizes, font colours and audio levels, are available. A user can pre-configure a default font size in the settings. A simple zoom level enables the increase/decrease of text size onscreen. SpeechReport saves the settings to the user’s profile. Documents are printable in large fonts.
• Accessibility testing: We will be undertaking interface testing with assistive technology in the near future.
• API: Yes
• What users can and can't do using the API: G2 Speech has developed an Interaction Service front-end integration that will allow third-party integrators to use SpeechReport so that dictations are started from the third-party application’s worklist and work can also be resumed from other worklists in the third-party application during the workflow. SpeechReport also integrates with a customer’s clinical and admin systems: PAS, EPR, HIS, RIS, PACS, LIMS, PMS, clinical portals, electronic distribution systems, document management systems, etc. These integrations allow users to feed clinical and admin information from the customer’s information systems into worklists which users can work from and into documents created in SpeechReport, and to feed back the finished documents into these systems (or others) at the end of the workflow. An Administration Console allows a customer to manage various aspects of the platform, including: users, roles, work types, templates, integrations, licences, etc.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: SpeechReport is flexible and configurable. (1) System administrators can implement changes to SpeechReport, for example: the information displayed in worklists, workflows and work processes, and document templates can all be pre-configured and customised; message routes and configuration/settings can be set up for all third-party interfaces; organisational structure can be implemented, with departments and groups of users; users can be licensed & managed (added or deleted, and their roles can be modified); workloads can be modified by (re)distributing staff between departments. (2) Individual users can also implement some customisation in SpeechReport, for example: the functionality to insert autotexts (i.e. standard paragraphs of text or groups of headers/fields) into documents is customisable, as is the ability to add new words with speaking forms; there are user-specific settings allowing customisation to personal preferences, e.g. the way items are displayed in worklists, font sizes, the colours on the screen, audio levels, etc.; keyboard shortcuts can be set up, to further speed up the document creation process, etc. Finally, the training we provide to customers is also tailored to individual requirements.

Scaling

• Independence of resources: SpeechReport is designed for high scalability in cloud-hosted environments: The underlying Microsoft Azure infrastructure supports elastic scaling to accommodate large user volumes and usage spikes; SpeechReport (single-tenant per customer) can be provisioned with sufficient compute, storage, and bandwidth for over 5000 users. SpeechReport is currently tested with a test environment simulating 3000 concurrent users, in a 1-3 scenario; i.e. 6000 logged in, 2000 using it simultaneously). Our environments are continuously monitored and automatically scaled up or down to accommodate demand.

Analytics

• Service usage metrics: Yes
• Metrics types: The G2 Analytics reporting module allows customers to gather statistical data on KPIs such as: number of documents produced by users (authors, transcriptionists), departments, and organisation; backlogs; turnaround times in document production (including in relation to Transfer of Care requirements), authors’ speech recognition rates, etc. G2 Speech also provides reports on the usage and performance of our technical support services. Finally, SpeechReport also records a full audit trail of all the patient-related and document-related actions undertaken in SpeechReport (including in its Administration Console).
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: SpeechReport can be integrated with a third-party system (e.g. EPR, PAS, LIMS…), meaning that data can be exported to the third-party system via this integration. In this scenario, all relevant data should be available in the third-party system. If SpeechReport is not integrated with a third-party system, data can be exported and saved into a file system or any specified network location, or patient portals. Dictated text and data can also be distributed through messages to third-party applications or data warehouses.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • MHTML
  • XML
  • MS Excel
  • MS Word
  • PDF
  • Rich Text Format
  • HL7
• Data import formats: Other
• Other data import formats: Audio from external devices (DSS, DS2, WAV, WMA, MP3)

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Our cloud infrastructure is based on a multi-layered approach. This means we differentiate accessibility requirements per layer. Critical/sensitive data (only located in our databases) is located in the most shielded layer which is not accessible from the internet. Only G2 Speech personnel can get access to this layer via a dedicated portal from within the G2 Speech private network. Access is only granted on a JiT (Just-in-Time) basis and is managed by a Domain Administrator. The databases themselves are also encrypted to prevent unauthorised access. Data in transit is protected/encrypted via client-server certificates (SSL/TLS).

Availability and resilience

• Guaranteed availability: As our cloud environment is hosted on Microsoft Azure, we automatically gain the benefits of the disaster recovery procedures Microsoft has in place to ensure maximum uptime and availability of our entire environment – with SQL servers backed up frequently, application servers imaged daily, and workstations continuously synchronising data. In case of failures, efficient recovery processes restore functionality quickly, minimising downtime and data loss. This means risks regarding network, server or storage failure are minuscule as Microsoft can guarantee an availability percentage of 99.95% on the underlying infrastructure. To cover for the remainder, a template of the complete environment allows the full migration of the entire cloud infrastructure to another Microsoft datacentre within a day if a natural disaster were to occur which could cause our services to be unavailable for a longer period of time. Where the customer chooses to have SpeechReport implemented in the cloud, G2 Speech take responsibility for backups. G2 Speech also agree to be bound to specific SLAs for service uptime and service recovery.
• Approach to resilience: As our cloud environment is hosted on Microsoft Azure, we automatically gain the benefits of the disaster recovery procedures Microsoft has in place to ensure maximum uptime and availability of our entire environment. This means risks regarding network, server or storage failure are minuscule as Microsoft can guarantee an availability percentage of 99.95% on the underlying infrastructure. To cover for the remainder, a template of the complete environment allows the full migration of the entire cloud infrastructure to another Microsoft datacentre within a day if a natural disaster were to occur which could cause our services to be unavailable for a longer period of time. The entire cloud infrastructure is monitored – including the networks, all servers, the databases and storage facilities, internet facing endpoints, Service and Process monitoring and Operating System essentials like CPU, RAM and disk space. Due to the nature of Microsoft Azure, Microsoft is responsible for monitoring the physical hardware and external infrastructure, and detect and mitigate for example DDOS attacks. Microsoft has various preventative measures in place to fight off these kinds of attacks to ensure their customers (i.e. G2 Speech) as well as G2 Speech's customers are not affected.
• Outage reporting: In case of an unexpected outage, G2 Speech will immediately notify its customers individually via email and/or by phone, in accordance with the agreed SLA. We will continue to provide updates for the duration of the outage. When the outage has been resolved, we will also communicate this via the previously-mentioned communication channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: SpeechReport can be integrated with Active Directory. This means that passwords and usernames can be governed by a customer’s Active Directory platform. Upon accessing SpeechReport, a user’s credentials are authenticated against their domain credentials to ensure they have suitable access to the system before logging in.
• Access restrictions in management interfaces and support channels: Access to management interfaces is restricted using role-based access control, least-privilege permissions and named administrative accounts. Customers manage their own administrators, who configure user roles, licences and departmental access. SpeechReport can integrate with Active Directory for single sign-on and enforcement of customer password and MFA policies. G2 Speech support staff do not have routine access to customer environments; privileged access is granted only when required for support, using time-limited, auditable sessions under customer approval. All administrative activity is logged and monitored to ensure secure operation.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: • GDPR • NHS DSP Toolkit • Cyber Essentials Plus • DCB0129/0160 • UK Data Protection Act; Freedom of Information Act; Common law duty of confidentiality • ISO/IEC 27701; 27002; 9001; 22301 • IM&T Security Manual and Caldicott • EADMS • NHS Codes of Practice: Confidentiality, Information Security, Records Management.
• Information security policies and processes: G2 Speech operates an ISO 27001-certified ISMS, subjected to regular audit. Internally, we complete annual security audits, to ensure continued adherence to required standards. We maintain a comprehensive Clinical Risk Management System, overseen by an external CSO, and which includes: a live Clinical Risk Management Plan; a Clinical Safety Case Report; and a Hazard Log and Risk Assessments. In the company, dedicated individuals are responsible for data security/protection and cyber security, at senior level. Our Information Security Manager and COO oversee our Information Security Policy (an overarching document consisting of 14 different policies, procedures, risk logs, registers…), reviewing it annually. We ensure the correct measures are in place to prevent: unauthorised/unlawful personal data processing or disclosure, except in accordance with the law; accidental loss/destruction/damage to personal data. We have clear lines of responsibility/accountability for information security and data protection, including cyber security; these are communicated to all employees. As part of our ISO accreditation, all staff are regularly trained in security standards, including Information Security Awareness; all training is recorded. Employees cannot perform any installation/configuration activities unless they have received this training. Access is only via secure username and password credentials (complexity set by the ISO 27001 standard).
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: G2 Speech complies with ISO 27001 and operates a documented Configuration and Change Management Procedure. All SpeechReport (cloud) components are tracked through their lifecycle using version control, configuration baselines and release records. Changes follow formal request, assessment, approval and testing stages, including security-impact assessment aligned to our risk-management process. Deployments are scheduled and audited, with configuration drift monitored through Azure-native tooling. Azure provides underlying platform monitoring, while G2 Speech maintains responsibility for application-level configuration, security and change governance.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: G2 Speech complies with ISO 27001 and operates a formal Vulnerability Management Procedure. Vulnerabilities are identified through daily automated scanning, Azure security alerts, vendor advisories and recognised threat-intelligence feeds. Risks are assessed using our internal risk-management process. Patches to SpeechReport (cloud) and supporting infrastructure are deployed within our monthly maintenance window, with urgent security patches applied out-of-band where required. Microsoft Azure manages underlying platform vulnerabilities; G2 Speech is responsible for application-level patching, configuration and security governance. Customers are notified promptly of any material risks or required actions.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: G2 Speech operates protective monitoring aligned to ISO 27001. Potential compromises are identified through Azure security alerts, application logs, automated monitoring, anomaly detection and daily review of security events. Alerts are triaged immediately by our support and security teams and escalated under our documented Incident Response Procedure. High-risk incidents are investigated and actioned without delay, including containment, remediation and customer notification. Microsoft Azure monitors and protects the underlying platform, while G2 Speech maintains responsibility for application-level monitoring, log review and incident management. Response times depend on severity, with critical incidents addressed as a priority.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: G2 Speech operates a documented Incident Management Procedure aligned with ISO 27001 and ITIL. Pre-defined processes exist for common events including service disruption, security alerts and suspected data breaches. Users can report incidents via phone, email or our online helpdesk. All incidents are logged, triaged and escalated according to severity, with communication to customers throughout. Incident reports are provided through our ticketing system or during scheduled service reviews, including root-cause findings and corrective actions. High-priority incidents are addressed immediately, with post-incident summaries shared once resolved.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: G2 Speech offers free trials (between 1-3 months), allowing you to test and evaluate our solutions. All features are available to trial. The functionalities available are tailored to your environment and workflow needs. Our project and technical teams support you with implementation, workflow review, user engagement and benefits realisation.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 2%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 12.5%
• Over £5,000,001: 15%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV GL
• ISO/IEC 27001 accreditation date: Sunday 28 May 2023
• What the ISO/IEC 27001 doesn’t cover: Nothing of note.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: You do not have a current and valid Cyber Essentials certificate, or will not have in place within 12 months of the date of award but have an IASME certified equivalent.
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 3fa6d045-5b5d-4e16-bd20-64007c5cd599
• Other security certifications: Yes
• Any other security certifications:
  • MHRA Class I Medical Devices registrations (SpeechCursor, SpeechAmbient)
  • Data Security and Protection Toolkit (DS&PT) - Standards Exceeded

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendersuk@g2speech.com. Tell them what format you need. It will help if you say what assistive technology you use.