Lowcodeminds Limited

Appian Low-Code Application Case Management Platform with RPA & AI

Our low-code Appian Application Case Management Platform combines intelligent business process management (iBPM) with dynamic/adaptive workflow and real-time reporting and, business activity monitoring capability. Our Agile approach delivers rapid custom built (without coding) cloud applications; incorporating end-to-end performance testing, meeting security and regulatory requirements; web based with mobile functionality.

Features

• Enhanced operations, unified data, process automation, streamlined processes, advanced AI
• Intelligent Business Process Management (iBPM) delivers flexible business processes
• Data is unified in one location, using Appian Records
• GDS, TCoP, FOI, DPA, GOV.UK, GDPR, Security regulations/standards compliance
• Interacts with diverse and RESTful systems for Out-of-the-box Integration
• Manage critical policies and procedures through Appian Rules Engine
• More robust Case Management solution for faster, more informed decisions
• Real-time visibility into business operations through Appian Dynamic Reporting
• Rapidly build and deploy natively mobile business applications
• Deploy applications securely on cloud platform

Benefits

• Agile iterative, rapid design and deployment; low-code
• Appian, iBPM certified, Security Cleared and rapidly deployed on/offshore resources
• AI Accelerates ROI by continuously learns from human corrections
• Reduced time to market through Agile Cloud Delivery
• Real-time Expert Community: Users access updates, post/answer questions, share knowledge
• Change processes and applications live, real-time, and on-demand
• Local Hosting: Data is processed and stored in the UK
• Secure on premise or hosted solutions
• Automate processes without writing any code, using Appian low-code solution
• Automations are performant and resilient; requiring low maintenance

£0.02 to £300 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.churan@lowcodeminds.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

758838773588318

Contact

Simon Churan
+44 7454552606
simon.churan@lowcodeminds.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Appian technologies
• Cloud deployment model: Hybrid cloud
• Service constraints: None aside from any listed in the Appian Cloud subscription agreement.
• System requirements:
  • Appian BPM Platform
  • Appian software license (either Application or Subscription based)
  • Any recent RDBMS system
  • Any web-browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: With "Standard" support, the response-time range is within one business hour for Priority 1 (critical) issues to within twelve business hours for Priority 4 (minor) issues. The term "business hours" refers to Appian's standard Product Support hours within the European Union (EU), which are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding Appian holidays. For "Premier" support, the response-time range is within 15 minutes for Priority 1 issues to within 8 hours for Priority 4 issues.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: Our comprehensive services deliver maintenance, support, and product updates to Appian customers, partners, and distributors. Specifically, we offer our customers three levels of customer support: Standard, Advanced, and Enterprise. Appian support is accessible via phone or e-mail, as well as over the web. Additionally, Appian provides a single portal for our clients and partners via the Appian Community portal, that delivers an integrated customer experience for knowledge management, discussion forums, Centre of Excellence documentation, product updates, software downloads, application and template downloads, logging support cases, licensing, documentation, and online training. Updates and new releases of the licensed software are included with Appian Product Support. In the United Kingdom, Appian Standard Product Support hours are 08:00 to 17:30, BST (British Summer Time), Monday through Friday, excluding Appian holidays. Premier support includes 24-hour assistance for critical issues. The Appian Product Support team operates in a “flat” organisational structure, whereby any engineer may assist any customer with any issue; and the Product Support engineer assigned to an issue at the time of help desk “ticket” creation retains ownership over the given case through to resolution/closeout.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Appian has automated processes to orchestrate the onboarding of new Appian Cloud customers. From a "get-started" perspective, Appian offers implementation, training, and post-implementation support services. Additionally, with Appian Cloud, all hosting, infrastructure, and system management tasks are managed by Appian; this includes activities around platform (but not application) administration, patch deployments, software upgrades (Appian software, operating system, and any other supporting applications), and backups.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Our customers can export data via Appian functionality and reports, including the business logic of their applications and the data stored in the relational database). Customers are responsible for exporting the necessary information prior to the termination date.
• End-of-contract process: Appian has automated processes to orchestrate the onboarding of new Appian Cloud customers and the offboarding of Appian Cloud customers that are discontinuing the service. These processes ensure that all involved parties within Appian are notified and also ensure that Appian Cloud sites are deployed and configured (or decommissioned) consistently. These processes further ensure each customer is notified well in advance regarding the expiration of its current Appian Cloud agreement, thereby allowing the customer sufficient time, should it decide not to renew the subscription agreement, to export its applications and data before its Appian Cloud site is shut down.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For desktop use, users will use a supported browser to access Appian. Mobile application will need to be downloaded to device. The only difference will be how the user interface renders, as Appian’s mobile applications are native.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: The Appian platform can be configured to create and expose application programming interfaces (APIs) via Simple Object Access Protocol (SOAP) or Representational State Transfer (RESTful). Appian can also consume APIs via SOAP and RESTful.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Appian Cloud is inherently intended as a platform on which an unlimited number of process-based and case management applications can be configured, executed, monitored, and enhanced over time. Appian Cloud allows the design of the application using a Business Process Model and Notation (BPMN) compliant Process Modeller and natively integrated Business Rules Engine, along with drag-and-drop Smart Services that represent activities such as integrations which will occur at certain points in the application. Appian Cloud customers may easily create their own, drag-and-drop Smart Services.; And with Appian, building new applications becomes faster and easier over time, as designers are able to leverage a growing library of reusable components—including process models, rules, integrations, forms, reports, and numerous others. This means that every additional process automated will deliver incremental value and reduce marginal cost; and with a unified user interface, Appian flattens the learning curve for end users whenever new applications are introduced.

Scaling

• Independence of resources: Each customer site receives its own dedicated virtual infrastructure which is logically firewalled from that of other customers.

Analytics

• Service usage metrics: Yes
• Metrics types: Designers can create real-time reports and business activity monitoring (BAM) dashboards that gather accurate views of process and business metrics. Appian end users gain real-time visibility into business operations and receive continuous feedback to improve process performance. Get a 360-degree view from one interface (desktop or mobile). Navigate, search, analyze, collaborate, and take action on enterprise data from multiple systems, all from a single intuitive interface.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Appian Cloud Software

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Our customers can export data via Appian functionality and reports, including the business logic of their applications and the data stored in the relational database).
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Appian uses Amazon Web Services (AWS) as our Infrastructure-as-a-Service (IaaS) hosting partner for Appian Cloud. The customer chooses its preferred region, and all customer data inside an Appian Cloud instance is protected and not copied outside the customer’s designated region. AWS has state-of-the-art data centres spanning eight regions worldwide—specifically, including in Asia Pacific (Sydney, Australia; Mumbai, India; Singapore; and Tokyo, Japan); in Canada; in Europe (Frankfurt, Germany; Ireland; London, United Kingdom; and Paris, France); in South America (Sao Paolo, Brazil); and in the United States (Northern California, Northern Virginia, Ohio, and Oregon). As our goal is to provide our Appian Cloud customers with a highly reliable and scalable architecture that affords them maximum uptime and zero data loss, customer production data is replicated across two availability zones within the client’s selected region. An availability zone is a completely separate data-centre location within a region (for example, if a customer chooses to have its solution hosted in Northern Virginia, that customer’s production data will be replicated across two entirely different and isolated data centres in Northern Virginia). Additional information is available on request.
• Approach to resilience: Notifications of outages would be sent to each customer's designated support point of contacts via e-mail.
• Outage reporting: Notifications of outages would be sent to each customer's designated support point of contacts via e-mail

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: This is restricted based on Appian’s extensive, role-based access control capabilities.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UK Assessment & Certification Services Limited
• ISO/IEC 27001 accreditation date: 28/11/2022
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 03/05/2016
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: N/A
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Service Organisation Controls (SOC) 2 Type II
  • SOC 3
  • Federal Risk and Authorisation Management Programme (FedRAMP)
  • Defense Information Security Agency (DISA) Level 2
  • Federal Information Security Management Act (FISMA)
  • SOC 1/ISAE (International Standard on Assurance Engagements) 3402
  • CSA Security, Trust, and Assurance Registry (STAR) Programme
  • Qualys SSL Labs Appian Cloud Web Tier A+ Rated
  • EU-US and Swiss-US Privacy Shield Frameworks
  • Payment Card Industry Data Security Standard (PCI DSS)

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We employ a full-time Information Security Officer and team responsible for defining and adhering to best practices-based information security policies and processes. This team works closely with our Appian Cloud team and Appian senior management to monitor the security and performance of our service, as well as coordinate periodic tests and reviews and work with third-party organisations that evaluate and certify the security and controls of our service.; ; Appian Cloud has a comprehensive security and compliance program that meets numerous industry standards, detailed in our “Service Definition Document.” We and Appian undergo frequent third-party audits to validate that controls are operating effectively to protect customer data.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We use our software for the systematic proposal, review, justification, and implementation of cloud infrastructure changes. All changes are tracked using the Appian application and reviewed by a cloud architect/senior engineer. Appian pays special attention to the security and stability implications of the proposed change. Depending on the change, the reviewer may request development environment testing. All requests are stored for audit purposes. Our plan and process are reviewed at least annually and documented as part of our security program review. Appian's hosting provider manages hardware changes. Sound practices are covered as part of the Service Organisation Controls (SOC) audit.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Appian performs regular vulnerability scanning against all Appian Cloud assets. Appian performs risk assessments for identified security items and handles them in accordance with their overall impact. Appian makes our third-party penetration test report available to customers under nondisclosure agreement (NDA).
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We perform daily reviews of event/incident alerts at the infrastructure level. Unusual or suspicious activity is investigated and escalated as necessary. Customers have access to application and application server logs including security logs, which can be reviewed or downloaded via the web interface.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: We use an online form for incident reporting (available through Appian Forum) and the Appian platform for managing incidents, and we use Forum for customer communication. The steps we follow in addressing any reported incident are: 1) verifying the source; 2) verifying the incident; 3) notifying other parties as appropriate; 4) form incident response team; 5) gather evidence; and 6) contain, eradicate, and recover from the incident. Appian’s Information Security Officer is responsible for monitoring security incident status until it has been resolved and normal business operations have been safely restored. The response required depends on the type of incident.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Equal opportunity
  • Wellbeing

  Equal opportunity

  Our service Account teams, supply chain, employees, associates, resource pools reflect the diversity of the UK population, and of the people who use our services. We actively involve our diverse employees from different ethnic backgrounds/minorities, genders, disabled people and LGBTQQIAAP community in selection and retention panels/processes, therefore removing the potential for unconscious bias during the interview, search, selection, performance review and job promotion processes and increasing retention. Our hiring managers are trained using ACAS Equality and Diversity tools. ; We work with our Partners to deliver forums and focus groups for equality, gender, LGBTQ+ and inclusivity to share experiences, educate, highlighting ways to overcome challenges. These inclusive forums will provide a safe space for workers/colleagues to share stories and support. We will work with community leaders and stakeholders involved in these organisations, to help co-create our initiatives and subject matter areas for presentation. ; We will advertise our jobs on sites focused on diversity and inclusion. We use gender neutral language in all advertising copy and promotional materials, to encourage diverse and inclusive applications.; We support/participate in enterprises focused on increasing the number of women in technology roles aiming to narrow existing gender gap. ; To increase the number of women in our workforce and to reduce the gender pay gap, we:; • use anonymous/blind CV resumes, objective criteria for evaluating candidates.; • provide training and education to our hiring managers and employees to raise awareness about unconscious bias and its impact on decision-making.; • include multiple women in shortlists for recruitment and promotions. ; • conduct regular equal pay audits.; • use skill-based assessment tasks to encourage fairness.; • use structured interviews for recruitment and promotions to avoid unfair bias. ; Our Apprenticeship scheme is aligned to our Disability Confident commitment; we will guarantee disabled candidates an interview if the basic apprenticeship criteria applies.

  Wellbeing

  We have identified the needs of our workforce and local communities, worked with health professionals (also using our Occupational Health service providers) and workforce representatives/community leaders, conducting surveys, holding focus groups, and talking to community leaders to provide our Care Wellbeing Support Programme, supporting the Mental Health at Work Plan: our volunteers and certified partner organisation provide health and wellbeing support for our temporary workers, internal staff and local communities; ; • Mental health Wellbeing & Floor Walking / Desk-Side Mental Health First Aider (pastoral support for disadvantaged groups; helping to reduce stigma surrounding mental health conditions); ; Healthy living ; Financial and legal wellbeing and Fair Work Planning; 24/7 GP consultation ; Smoking cessation ; Mental & physical health support & confidential helpline, especially during Covid-19 remote working/recovery ; Burnout prevention ; Life events counselling ; Team Coach (confidential work-based safe environment coaching support) ; Get fit programme, healthy eating at home ; Diet support/Healthy diet at work ; Financial/Legal guidance ; ; The programme is monitored quarterly to take feedback from participants to help us drive improvements. We especially focus on the feedback from individuals with mental health problems. Our internal volunteers are professionally trained to deliver mentoring and support. ; We work with local community organisations such as The Rainbow Project, Action Mental Health and Inspire Wellbeing, who provide support and resources to support underrepresented communities.; We work with Cancer Pledge who aims to abolish the stigma and insecurity that exist for people with cancer in the workplace. They stand together to provide a more open, supportive, and recovery-forward culture at work for all. We recently joined the pledge, in our continuous commitment to be inclusive and to create a supportive environment for our employees and candidates. We are committed to continuously raising awareness and creating specific policy and programs, to accommodate specific needs of cancer patients and caregivers in workplace.

Pricing

• Price: £0.02 to £300 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer the Community Edition. This is a full version of the Appian Platform.; - Free online training and hands-on tutorials for all levels and skill sets.; - Guided paths for evaluating the platform or becoming an Appian Certified Developer.; - Dedicated cloud environment for building apps without time constraints.
• Link to free trial: https://appian.com/landing/community-edition/get-started.html?utm_content=brand-search&google_ad_keyword=appian%20community%20edition&matchtype=b&google_ad_campaign=13986557421&utm_source=google&utm_medium=cpc&utm_campaign=ACE&gclid=Cj0KCQjwspKUBhCvARIsAB2IYusWgAh-DKunGG30QAPVRY_2qfUnP2elgRaASiQqg8Z9vG1JfNZlqtYaAm2dEALw_wcB

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.churan@lowcodeminds.com. Tell them what format you need. It will help if you say what assistive technology you use.