Planet IT

Barracuda Email Protection - Premium

Barracuda Email Protection combines Barracuda's complete email protection portfolio in a single bundle. This includes the following: all-in-one email security, backup and archiving for O365. A.I based protection from spear phishing, account takeover and business email compromise. Anti-phishing training and simulation platform. Barracuda Forensics and Incident Response.

Features

• Inbound and outbound email security
• AI against Spear Phishing
• Advanced Threat Protection (inc. Sandboxing)
• Email Continuity
• Phishing Simulation & Training
• Data Loss Prevention
• Encryption
• M365 Backup (OneDrive, SharePoint, Exchange & MS Groups)
• Compliance & E-Discovery
• Forensics & Incidence Response

Benefits

• Gateway security against spam attacks
• Protects against zero hour and targeted attacks
• Protects against socially engineered CEO Fraud & Account Takeover
• Ensures emails are accessible in the event of a disaster
• Combats phishing attacks with email security awareness computer-based training
• Protects critical data from leaving the business
• AES 256-bit encryption ensuring sensitive secure information is protected
• AES 256-bit encryption ensuring sensitive secure information is protected
• Granular retention policies with powerful search functionality
• Automated incident response remediation options to quickly address attack

£1 a user

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

759300651669043

Contact

Lauren Carey
01235433900
GCloud@planet-it.net

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Microsoft 365 / Office 365
• Cloud deployment model: Public cloud
• Service constraints: Per user license model
• System requirements: Microsoft 365

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Premium support offering avalible
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Via the Planet IT website
• Web chat accessibility testing: This has been conducted by the product developer.
• Onsite support: Yes, at extra cost
• Support levels: Basic Support (24x7 support), Premium Support (24x7 phone & email support) including priority escalations, dedicated account manager and monthly reviews
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training can be provided via a remote session with administrators
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Tools provided and support are provided at no extra cost
• End-of-contract process: Users will be notified and data is purged after a certain period of time.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web-based interface
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Vendor Completed
• API: No
• Customisation available: Yes
• Description of customisation: Administrators can customises the solution via the Web Interface.; Per domain, unique rule sets, customisable notifications and reports.

Scaling

• Independence of resources: Platform is built upon scalable architecture under constant monitoring

Analytics

• Service usage metrics: Yes
• Metrics types: Subscriptions term, Licensed users, Protected mailboxes
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Barracuda

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Tools provided and support are provided at no extra cost.
• Data export formats: Other
• Other data export formats:
  • EML
  • PST
• Data import formats: Other
• Other data import formats:
  • EML
  • PST

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: https://assets.barracuda.com/assets/docs/dms/Barracuda_WAFaaS_SLA_US.pdf
• Approach to resilience: Barracuda has live replication with geo-redundancy in place in case of a disaster event.
• Outage reporting: All outages are notified via https://status.barracuda.com/ with ability to subscribe to relevant products and services for email notification.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Validation of credentials against supplied user account via AD sync or local database
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Less than 1 month
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: Less than 1 month

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: AICPA SOC 2 Type 2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CCM version 3.0
  • ISO/IEC 27001
• Information security policies and processes: https://www.barracuda.com/support/Security

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Refer to the “Security Incident Notification” section of Barracuda’s cloud service terms located here: https://www.barracuda.com/company/legal/cloudserviceterms
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Refer to the “Security Incident Notification” section of Barracuda’s cloud service terms located here: https://www.barracuda.com/company/legal/cloudserviceterms
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Refer to the “Security Incident Notification” section of Barracuda’s cloud service terms located here: https://www.barracuda.com/company/legal/cloudserviceterms

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  At Planet IT, we champion a culture of inclusivity and equal opportunity, ensuring that every individual, regardless of their background, identity, or circumstance, has the chance to thrive and contribute their unique talents to our diverse community.

Pricing

• Price: £1 a user
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.