SOFTCAT PLC

IBM - App Connect Enterprise as a Service

At IBM the core capabilities of iPaaS is provided
"App Connect Enterprise”. This allows users to:
Build & test integration flows w/ authoring tools
Transform data between data formats Connect
with hundreds of applications with pre-build smart connectors and templates Manage health and
performance of flows and integration runtimes.

Features

Build and test integration flows with authoring tools

Benefits

Faster flow development and deployment

Education pricing available
Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

Contact

SOFTCAT PLC Public Sector Tenders
Telephone: 01628 403403
Email: psitq@softcat.com

About your service

Service categories

PaaS

Integration and Orchestration

Integration software

Service scope

Service constraints: Service Level Agreement is 99.5% availability
System requirements: https://www.ibm.com/docs/en/app-connect/saas? topic=overview
Cloud deployment model: Public cloud

Private cloud

Community cloud

Hybrid cloud

User support

Email or online ticketing support: Yes
Support response times: The response goal is two business hours (8AM to
5PM Monday to Friday). For Severity 1 tickets
(critical business impact) there is 24x7 support
User can manage status and priority of support tickets: Yes
Online ticketing support accessibility: WCAG 2.2 AAA
Phone support: Yes
Phone support availability: 24 hours, 7 days a week
Web chat support: No
Onsite support: Yes, at extra cost
Support levels: Please see page 94, Appendix AK of the IBM
SaaS Handbook - https://www01.ibm.com/software/support/acceleratedvalue/SaaS_Handbook_V18.pdf
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Get up and running with IBM® App Connect
Enterprise as a Service by taking advantage of
templates, tutorials, and how-to guides.
https://www.ibm.com/docs/en/app-connect/saas?
topic=getting-started
Service documentation: Yes
Documentation formats: HTML

PDF
End-of-contract data extraction: Data cannot be exported from IBM App Connect
Enterprise aaS . All data and configuration data
will be deleted when the service ends
End-of-contract process: It is the responsibility of the customer to terminate
the service in writing to IBM. This policy is set at
the time of contracting. IBM will continue providing
the service until either a product support ends
creating a need to recontract for the service, or the
client ceases payment
Documentation accessibility standard: None or don’t know
How the documentation is accessible: IBM Cloud includes the following major
accessibility features: - Keyboard-only operation. -
Operations that use a screen reader. IBM Cloud
uses the latest W3C Standard, WAI-ARIA 1.0 to
ensure compliance to US Section 508 and Web
Content Accessibility Guidelines (WCAG) 2.0. To
take advantage of accessibility features, use the
latest release of your screen reader in
combination with the latest Internet Explorer web
browser that is supported by this product. The IBM
Cloud online product documentation and the IBM
Cloud user interface framework is enabled for
accessibility

Using the service

Web browser interface: Yes
Using the web interface: Flows and integration servers are represented by
tiles on the App Connect dashboard. The tiles
show summary information about the flow, API, or
integration server, such as whether a flow is
running or stopped, and if it produced an error.
You can click the tick and exclamation point icons
to see when the flow last ran successfully, or what
errors were raised. Click the three dots Icon of
three vertical dots opens a menu to start, stop,
edit, or delete the flow to open a menu to start,
stop, edit, or delete your resources
Web interface accessibility standard: None or don’t know
How the web interface is accessible: IBM Cloud includes the following major
accessibility features: - Keyboard-only operation. -
Operations that use a screen reader. IBM Cloud
uses the latest W3C Standard, WAI-ARIA 1.0 to
ensure compliance to US Section 508 and Web
Content Accessibility Guidelines (WCAG) 2.0. To
take advantage of accessibility features, use the latest release of your screen reader in
combination with the latest Internet Explorer web
browser that is supported by this product. The IBM
Cloud online product documentation and the IBM
Cloud user interface framework is enabled for
accessibility
Web interface accessibility testing: Refer to the IBM Accessibility Checklist at
https://www.ibm.com/able/guidelines/ci162/accessi
bility_checklist.html
API: Yes
What users can and can't do using the API: IBM ACEaaS can expose both Restful and SOAP
based APIs as part of the integrations deployed.
Command line access to configure the
connectivity between systems is also available.
API automation tools: Ansible

Chef

OpenStack

SaltStack

Terraform

Puppet
API documentation: Yes
API documentation formats: HTML

PDF
Command line interface: Yes
Command line interface compatibility: Linux or Unix

Windows
Using the command line interface: Runtime control – start, stop, restart, and monitor
integration servers (ace start, ace stop, ace
status). The CLI also lets you list deployed
servers, view their health, and tail logs in real‑time.
Artifact management – import, export, and delete
flows, bar files, and policies (ace deploy, ace
undeploy, ace export). You can script bulk
deployments across environments and roll back to
a previous version with a single command.
Configuration & security – set server properties,
environment variables, and security credentials
(ace set, ace get, ace add‑user, ace add‑group).
The CLI can also generate and apply TLS
certificates and configure LDAP/IBM Cloud IAM
authentication. Automation & CI/CD – the CLI is non‑interactive when invoked with --no‑prompt,
making it ideal for pipelines (Jenkins,
GitHub Actions, IBM Cloud Continuous Delivery). It
supports JSON/YAML input for declarative server
definitions and can be combined with the
Docker‑based ace image for containerised builds.
Graphical flow design – the CLI cannot create or
edit integration flows; that requires the
Eclipse‑based ACE Toolkit or the web‑based
Designer UI. Full UI‑only administration – tasks
such as drag‑and‑drop dashboard customization,
visual monitoring of message traces, or interactive
policy authoring are only available in the web
console

Scaling

Independence of resources: IBM App Connect Enterprise aaS is a multitenanted service deployed on a public cloud. The
SLA for IBM App Connect Enterprise aaS is 99.5%
availability. The architecture of IBM cloud services
maintains logical separation of client data. Internal
rules and measures separate data processing,
such as inserting, modifying, deleting, and
transferring data, according to the contracted
purposes
Usage notifications: Yes
Usage reporting: API
Optimising consumption: Yes
Automatic scaling: Yes

Analytics

Infrastructure or application metrics: No

Resellers

Supplier type: Reseller (no extras)
Organisation whose services are being resold: IBM

Staff security

Staff security clearance: Other security clearance
Government security clearance: Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: United Kingdom

European Economic Area (EEA)

Other locations
User control over data storage and processing locations: Yes
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v4.0

Physical access control, complying with SSAE-18 / ISAE 3402

Physical access control, complying with another standard

Encryption of all physical media

Scale, obfuscating techniques, or data storage sharding
Data sanitisation process: Yes
Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Backup and recovery

What’s backed up: All deployed integration flows, sub‑flows and resources)

Policies & security artifacts (TLS certificates, LDAP/IBM Cloud IAM bindings

Runtime state snapshots (in‑memory cache, persistent queues used by ACE)

Monitoring & log configuration
Backup controls: Scheduled export – a cron job or CI/CD pipeline
runs the ace export … commands nightly,
committing the resulting BARs and JSON files to a
Git repository (provides immutable history and
audit). Volume snapshot – for stateful
deployments on OpenShift/Kubernetes, the CP4I
operator can be configured to create PVC
snapshots every X hours; snapshots are stored in
IBM Cloud Object Storage and can be restored
with a single oc command. Automated restore – a
simple script (ace server import … && ace deploy
…) can rebuild the entire environment from saved
artefacts, achieving a RTO of minutes for most
use‑cases.
Datacentre setup: Multiple datacentres with disaster recovery
Scheduling backups: Users schedule backups through a web interface
Backup recovery: Users can recover backups themselves, for example through a web interface
Backup and recovery: Yes
RPO/RTO: Yes

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Other
Other protection between networks: BM will encrypt content not intended for public or
unauthenticated viewing when transferring content
over public networks. Further, unless excluded by
a TD, IBM will enable use of a cryptographic
protocol, such as HTTPS, SFTP, and FTPS, for
Client’s secure transfer of content to and from the
Cloud Service over public networks.
Data protection within supplier network: TLS (version 1.2 or above)

IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability: SLA < 99.5% compensation is 2% of monthly
subscription fee. SLA < 99.0% compensation is
5% of monthly subscription fee
Approach to resilience: Available at request
Outage reporting: Email alerts are sent if there is an outage

Identity and authentication

User authentication needed: Yes
User authentication: Username or password
Access restrictions in management interfaces and support channels: IBM maintains individual role-based authorization
of privileged accounts that is subject to regular
validation. A privileged account is a duly
authorized IBM user identity with administrative
access to a Cloud Service, including associated
infrastructure, networks, systems, applications,
databases and file systems.
Access restriction testing frequency: At least every 6 months
Management access authentication: Username or password
Devices users manage the service through: Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information: Users contact the support team to get audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: Users contact the support team to get audit information
How long supplier audit data is stored for: Between 1 month and 6 months
How long system logs are stored for: Between 1 month and 6 months

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: ISO/IEC 27001
Information security policies and processes: IBM has an Information Technology (IT) Security
policy that establishes the requirements for the
protection of IBM's worldwide IT systems and the
information assets they contain, including
networks and computing devices such as servers,
workstations, host computers, application
programs, web services, and telephone systems
within the IBM infrastructure. IBM’s IT Security
policy is supplemented by standards and
guidelines, such as the Security Standards for
IBM's Infrastructure, the Security and Use
Standards for IBM Employees and the Security
Guidelines for Outsourced Business Services.
Such are reviewed by a cross-company team led
by the IT Risk organization every six months. IBM
has a dedicated Vice President of IT Security who
leads a team responsible for IBM's own enterprise
data security standards and practices.
Responsibility and accountability for executing internal security programs is established through
formal documented policies. IBM Services teams
also have dedicated executives and teams who
are responsible for information and physical
security in the delivery of our client services

Operational security

Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach: IBM maintains policies and procedures to manage
risks associated with the application of changes to
its Cloud Services. Prior to implementation, all
changes to a Cloud Service, including its systems,
networks and underlying components, will be
documented in a registered change request that
includes a description and reason for the change,
implementation details and schedule, a risk
statement addressing impact to the Cloud Service and its clients, expected outcome, rollback plan,
and documented approval by IBM management or
its authorized delegate.
Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach: With each Cloud Service, as applicable and
commercially reasonable, IBM will a) perform
penetration testing and vulnerability assessments
before production release and routinely thereafter,
b) enlist a qualified and reputable independent
third-party to perform penetration testing and
ethical hacking at least annually, c) perform
automated management and routine verification of
underlying components’ compliance with security
configuration requirements, and d) remediate any
identified vulnerability or noncompliance with its
security configuration requirements based on
associated risk, exploitability, and impact. IBM
takes reasonable care to avoid Cloud Service
disruption when performing its tests, assessments,
scans, and execution of remediation activities.
Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach: IBM maintains and follows policies requiring
administrative access and activity in its Cloud
Services’ computing environments to be logged
and monitored, and the logs to be archived and
retained in compliance with IBM’s worldwide
records management plan. IBM monitors
privileged account use and maintain security
information and event management policies and
measures designed to a) identify unauthorized
administrative access and activity, b) facilitate a
timely and appropriate response, and c) enable
internal and independent third party audits of
compliance with such policies. IBM systematically
monitors the health and availability of production
Cloud Service systems and infrastructure at all
times.
Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Incident management approach: IBM: -maintains and follows incident response
policies aligned with NIST guidelines for computer
security incident handling, and will comply with
data breach notification requirements under
applicable law. -investigates security incidents,
including unauthorised access or use of content or
the Cloud Service, of which IBM becomes aware,
and, if warranted, define and execute an
appropriate response plan. -promptly notifies
Client upon determining that a security incident
known or reasonably suspected by IBM to affect
Client has occurred. -provides Client with
reasonably requested information about such
security incident and status of applicable
remediation and restoration activities performed or
directed by IBM
Post-quantum cryptography secure: Yes

Secure development

Approach to secure software development best practice: Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
Who implements virtualisation: Supplier
Virtualisation technologies used: Red Hat Virtualisation
How shared infrastructure is kept separate: Dentity is managed centrally (IAM/LDAP) and
never duplicated inside ACE. Roles are
fine‑grained; you can give a user only the
permissions needed for their job (e.g., view‑only
on production, full deploy rights on dev). Isolation
is enforced at both the runtime (separate
Integration Servers) and the infrastructure level
(Kubernetes namespaces, network policies).
Auditing is mandatory and provides a complete
trail for any cross‑tenant activity. Which aspect of
user separation would you like to explore further—
role‑based acce

Energy efficiency

Energy-efficient datacentres: Yes
Description of energy efficient datacentres: IBM datacentres and the EU Code of Conduct for
Energy‑Efficient Datacentres Power‑usage
effectiveness (PUE) & reporting – Every
IBM‑owned site is continuously measured for PUE
and must stay ≤ 1.30, the ceiling set by the EU
Code. Real‑time PUE data are captured in
IBM’s Environmental Dashboard and quarterly
compliance reports are made available to
customers for audit‑ready evidence.
Renewable‑energy sourcing & ultra‑efficient
hardware – IBM purchases 100 % renewable
electricity for its hyperscale facilities. The core
compute platform for many workloads (z16 and
LinuxONE 4) uses the Telum processor, delivering
up to 41 × lower power per AI‑inferencing
operation and a 75 % reduction in overall system
power versus comparable x86 clusters. This
hardware‑level efficiency directly lowers the
datacentre’s carbon intensity, satisfying the Code’s energy‑efficient equipment” requirement.
Operational optimisation – Automated workload
consolidation (e.g., multiple MQ or
Event‑Automation instances on a single LinuxONE
frame) cuts floor‑space and cooling demand by
~50 %. IBM’s Instana‑driven monitoring
continuously tunes cooling set‑points and flags
under‑utilised resources for de‑provisioning,
ensuring the facility operates at peak efficiency
throughout the day

Pricing

Discount for educational organisations: Yes
Free trial available: Yes
Description of free trial: Try IBM App Connect for free for 30 days and
learn how you rapidly connect apps and data
sources across your business. Free trial >>
https://ibm.biz/app-trial

Discount

Provide your minimum discount applicable to your baseline prices: 0%

Formula for calculating price of your services

Which of the core deployment models you intend to offer

Public Cloud
Private Cloud

Public Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
=
Baseline Pricing: Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:

https://calculator.aws/#/

https://azure.microsoft.com/en-gb/pricing/calculator/

https://cloud.google.com/products/calculator
Baseline Pricing - Web link: https://calculator.aws/#/
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Sources of costs that may relate to buyer's purchasing services under G-Cloud include:
- CPI or other inflationary increase
- Resource required for contract commencement, which is dependant on the size and requirement from the customer
- Increase supply chain costs to Softcat
- Vendor programmatic changes which affect discounts and purchases prices
- additional features / customisation required
- special considerations such as security

Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
-
Additional sources of cost reduction: There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:
- Vendor discount programmes
- Reserved Instances
- Savings Plans
- OGVA
- MACC
- GCP PPA
- Volume and Bundling Discounts
- Contract Length Discounts
- Licensing Optimisation efforts
- Contract flexibility, minimising unused software costs.

Private Cloud - Formula for calculating price of your services

Total Cost: The Total Cost for a buyer's call off requirement in a Private Cloud Deployment
=
Baseline Pricing: Baseline pricing will provided as per the the vendors publicly available catalogue where available and included in the individual G-Cloud catalogue entries, examples include:

https://calculator.aws/#/

https://azure.microsoft.com/en-gb/pricing/calculator/

https://cloud.google.com/products/calculator
-
Minimum Discounting: 0%
+
Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
+
Additional sources of cost: Sources of costs that may relate to buyer's purchasing services under G-Cloud include:
- CPI or other inflationary increase
- Resource required for contract commencement, which is dependant on the size and requirement from the customer
- Increase supply chain costs to Softcat
- Vendor programmatic changes which affect discounts and purchases prices
- additional features / customisation required
- special considerations such as security

Our vendors pricing follows various models such as reoccurring subscription and consumption models, which have various charging models (usage, user) and are priced differently. Additional sources of cost depend on the model customers are purchasing from.
-
Additional sources of cost reduction: There are a variety of different cost reduction sources Softcat can leverage for Buyers under G-Cloud 15, these include:
- Vendor discount programmes
- Reserved Instances
- Savings Plans
- OGVA
- MACC
- GCP PPA
- Volume and Bundling Discounts
- Contract Length Discounts
- Licensing Optimisation efforts
- Contract flexibility, minimising unused software costs.

Mandatory certifications

Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

Reseller

Cloud service suppliers you intend to resell with evidence

Organisation 1

Organisation name

Microsoft

Website address/upload for organisation

Website address

https://marketplace.microsoft.com/en-GB/marketplace/partner-dir/c3d431f1-3e02-4c62-a825-79cd8f9e2053/overview

Organisation 2

Organisation name

AWS

Website address/upload for organisation

Website address

https://partners.amazonaws.com/search/partners/?keyword=Softcat%20plc

Organisation 3

Organisation name

Salesforce

Website address/upload for organisation

Upload

Provided

Organisation 4

Organisation name

IBM

Website address/upload for organisation

Upload

Provided

ISO 9001 certification

Provided

ISO 27001 certification

Provided

ISO 20000-1 certification

Provided

Are you reliant on the Cloud Service Provider for some accreditations

Yes

Cyber Essentials

Do you have a Cyber Essentials Plus certificate?: Yes
Cyber Essentials Plus certificate Number: 181966c9-f0aa-42ed-9271-d1b111bdf43b

Non-mandatory Standards and certifications

ISO 28000:2022 certification: No
Quality management systems (QMS): Yes
CSA STAR certification: No
PCI certification: Yes
Who accredited the PCI DSS certification: SecurityMetrics
PCI DSS accreditation date: Friday 10 January 2025
What the PCI DSS doesn’t cover: N/A
Other security certifications: Yes
Any other security certifications: ISO 27001

Security Standards dependant on the vendor solution

Section B - Commitment for Future: Delivery: Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified

Plans to engage the contract workforce in deciding the most important workplace issues to address

Ensuring new workers are informed of their right to join a trade union

Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce

Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours

Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing

Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment

Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave

Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce

Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary

Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible

Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract

Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Volunteering opportunities for staff

Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals

Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)

Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees

Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds

Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract

Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors

Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)

Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors

Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants

Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition

Introducing transparency to pay and reward processes

Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.

Working conditions which promote an inclusive working environment and promote retention and progression

Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

Understanding of the issues affecting the development of new skills by target cohort

Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce

Other measures to offer development opportunities for the target cohort(s) in the contract workforce

Understanding of issues relating to entering the contract workforce

Creation of outreach activities to create a pipeline of employees for the future contract delivery

Content of the outreach activity is designed to suit the target cohort

Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition

Actions to invest in the physical and mental health and wellbeing of the contract workforce

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