Cisilion Limited

Cisilion: Cloud Consultancy Services

Cisilion provides the full lifecycle of consultancy services, drawing on our experience in designing, delivering and supporting customers on their Cloud journey. We provide technical design, project and programme management, change management, business intelligence, digital transformation, architecture, cloud strategies and roadmaps, infrastructure, communications, procurement , user adoption and support.

Features

• Underpinned by methodologies e.g. PRINCE2 , TOGAF & ITIL
• Services include design, build, run and maintain and Support
• Industry and vendor certified consultants
• Ability to ramp-up and ramp-down according to changing requirements
• Experience across major Cloud Platforms including Azure, AWS , GCP
• Including Skype
• Referencable across Local and Central Gov, Education and Health
• Secure and customised portal to log, view and track incidents

Benefits

• Access to Cisilion subject-matter experts
• Able to act as trusted-advisor or fresh set of eyes
• Able to work for or compliment your internal teams
• Achieve business goals by leveraging our experitise and resource
• Flexible commercial arrangements: T&M or Fixed Price Engagements
• Or Via Service Credit System
• Complementary access to our Innovation Centre

£0.01 an instance

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

759841749114156

Contact

Debbie Richardson
01372 201145
drichardson@cisilion.com

Planning

• Planning service: Yes
• How the planning service works: Cisilion work collaboratively to understand our client's requirements both technical and operational. We leverage our proven approach and consultancy framework to identify, scope and deliver the optimum solution. Our project managers have experience in planning and implementing cloud solutions.; ; Cisilion has significant experience of working with multi-vendor solutions to ensure best customer fit around preference, budget and suitability. ; ; Our User Adoption team are user focussed and output driven
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Cisilion work closely with our clients throughout the project and service lifecycle to fully understand their end-user and technical/support training needs to build a customised approach to ensure your transition to cloud services and applications is successful. Training methods include:; ; Training: on-site one-to-one coaching, facilitated group training sessions, video tutorials, training documentation and video/remote conference training sessions.; ; Mentoring: support and knowledge transfer is provided directly to in-house staff and/or other suppliers as part of the day-to-day working with our service teams.; ; Shadowing: Ideal for support or user champions, this involves focussed one on one support in helping the user handle or adapt their their day to day activities around the new service. ; ; Informal training sessions: an effective way of having short focussed sessions (usually circa 30 minutes) on relevant topics that will assist staff on better ways of working, collaborating and communicating. They can be delivered as lunch and learns or drop-in clinics as appropriate and practical.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Cisilion provide a comprehensive set-up and migration service to support the transition to your chosen cloud platform or cloud service. We follow a proven multi-stage migration path with full operational engagement to ensure secure and managed migration from legacy to new. ; ; We recognise the need to migrate with minimal disruption to operational services and reduce the risk of outage and data loss through structured planning, testing and execution as well as end-user and technical training.; ; Cisilion works across your cross discipline teams to help embed the new services within your organisation to ensure long-term user adoption which is we beleive is key to any successful migration, providing the basis for further development and avoiding regression to previous, outdated practices or legacy platform/shadow IT.; ; We have years of experience in supporting our clients to conduct migrations from complex legacy estates into new cloud-based environments. We understand the complexities of moving from an on-premise traditional IT environment towards cloud, so we support our clients to manage this transition safely.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Cisilion provides a comprehensive quality assurance and performance testing service for across all our cloud consultancy and deployment projects and is focussed both on system level acceptance as well as user acceptance (UAT). This is offered throughout the entire lifecycle of our product development to ensure we provide our clients with robust, secure and scalable solutions to meet their needs. ; ; We conduct a range of acceptance testing at multiple project stages to ensure the cloud services provided perform and fucntion to the required and expected level of standards expected. This includes, user acceptance testing, penetration testing, automated deployment testing, infrastructure and service monitoring.

Security testing

• Security services: Yes
• Security services type: Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Cisilion provides a full range of ongoing support, throughout implementation and post-implementation to underpin and compliment your existing support capability and capacity rather than replace it.

Service scope

• Service constraints: Our consultancy services include a mix of customer specific requirements including project based consultancy, time and materials, project and programme managements, training days down to pre-packaged workshops and proof of concepts as needed.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 response immediately when logged by phone
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: No
• Web chat support: No
• Support levels: N/A for consultancy support work

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft, Cisco, Polycom, DELLEMC, Riverbed, PaloAlto, Meraki

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 19/08/2019
• What the ISO/IEC 27001 doesn’t cover: Covers everything under ISO27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We continually strive to reduce our carbon impact year on year, initiating additional projects and activities that will further reduce our impact locally and globally, and contribute towards global UN carbon offsetting initiatives. Our commitment to the environment extends to our customers, our communities, our employees, our suppliers and other countries in which we operate. Our Carbon Reduction Plan is based upon the following principles: 1. Comply with, and exceed where practicable, all applicable legislation, regulations and codes of practice; 2. Integrate environmental and sustainability considerations into all our business decisions; 3. Endeavor to reduce our environmental impact year on year; 4. Ensure that all employees are fully aware of our Environmental and Sustainability Policy; 5. Ensure all employees are committed to implementing and improving our policy; 6. Ensure clients and suppliers are aware of our Environmental and Sustainability Policy, and encourage them to adopt sound sustainable management practices; 7. To review, annually report, and to continually strive to improve our environmental and sustainability performance. 2. Commitment • Cisilion are committed to reducing our impact on the environment and to achieving our goal of becoming net zero by 2050. • We will partner with Ecologi, a Carbon Avoidance organization. • We will plant 7,500 trees throughout Financial Year 2024 (“FY24”).

  Covid-19 recovery

  Cisilion External Statement Cisilion are closely monitoring the developments both at home, and around the globe with respect to the COVID-19 outbreak. In addition to our commitments to supporting our customers, Cisilion views as one of its highest priorities the health and wellbeing of its employees. Because of this, we have a clear business continuity plan and sickness procedure which the Company will continue to adopt in the pandemic situation, following the World Health Organisation (WHO) pandemic level definitions for triggering our response. In accordance with government guidelines issued on the 23 of March, and previously as the situation developed, we have initiated a program where our employees are able to continue to work from home in isolation. The measures that we have taken are designed to ensure that there is the minimum of disruption to services to our customers as well as minimising the risk to our staff at this difficult time. We ask our customers to understand that despite this, there is an increase in demand on parts of our services. We are prioritising the support of our customers with services which are vital to the efforts to contain the pandemic. This may mean that there could be some minor delays in responding to issues and project work, although we are working to keep this to a minimum. Due to the current situation with enforced social distancing, project and engineering work requiring site visits, is having to be risk assessed on a case by case basis. Our own infrastructure which is used to support our clients continues to operate as normal. As a flexible organisation, all internal systems are accessible to our employees from remote locations. We have facilities in place already to ensure all employees have the equipment needed, to work from alternative locations seamlessly.

  Tackling economic inequality

  Learning and development plays a huge part in Cisilion’s culture. This includes our induction and awareness training, as well as creating platforms for unlearning and unconscious bias. Cisilion conduct all learning and development via LearnAmp, our online Learning Management System. As part of our induction process, we include Diversity and Inclusion Training, along with enhanced Grievance procedure outlines and Anti-Harassment training. Employees are then required to complete refresher training every 6 months. Diversity and inclusion play a key role in Cisilion’s core business objectives and values. Cisilion recognise that as a Company, more can be done to improve our diversity and inclusion practices and this will continue to be a working directive through the organisation, to support underrepresented groups. The recruitment teamwork within our People function at Cisilion and therefore liaise continuously to ensure proactive recruitment identifies a diverse set of candidates and supports those throughout the interview processes. While we understand that not all individuals feel comfortable in disclosing their identity, we continue to monitor and track our performance against self-created targets for LGBTQIA+, gender and ethnicity within the recruitment processes and within our workforce, where at all possible. Cisilion engage with current employees from underrepresented groups, who feel comfortable in doing so, to address any other areas of suggested improvement, and to include their voice in future initiatives.

  Equal opportunity

  Invest in our economy to provide equal opportunities for employment, innovation and growth. Each month, a mixture of the HR, People and Recruitment team members alongside the Cisilion management team, will provide a mixture of 2 hour workshops and 1 hour long one to one sessions. The workshops will be run by our Recruitment team, covering topics such as interview best practice, CV formatting and job hunting tools available. Individuals will also be able to register for one to one advice with a member of our management team as a coaching session and more personal advice related to the unemployed persons experience so far. Cisilion have been running apprenticeship and graduate schemes for the past 5 years and partner with 3 specialist recruitment and training providers who are experts in finding work for and training unemployed young people. Cisilion are a Microsoft and Cisco gold partner, who are keen supporters of assisting young people into work. Cisilion often engage with Cisco and Microsoft for support with apprenticeship programmes and are familiar with other employment initiatives that we will be able to share with the unemployed people during the workshop sessions. Cisilion are also aware of and understand the current Quick Start government scheme of which we will be able to provide details and guidance to unemployed individuals

  Wellbeing

  Cisilion operate a robust health and wellbeing programme, partnering with Vitality Health and Medicash. On an annual basis, all 160 employees on our scheme conduct an Online Health Review, giving employees an understanding of specific areas of health that they need to improve upon, i.e. cholesterol, blood pressure, alcohol intake, physical activity levels and blood glucose level. If employees do not know the figures for these key areas, they can take a free health assessment to provide them with this data. Vitality Health offer their Member Zone to all members, giving access to videos, tips and our monthly Vitality calendar covering a range of topics from women’s health to mental health and nutrition

Pricing

• Price: £0.01 an instance
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at drichardson@cisilion.com. Tell them what format you need. It will help if you say what assistive technology you use.