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edison365

edison365 Open Innovation

edison365 Open Innovation leverages edison365ideas to extend your innovation capabilities to include external stakeholders. It will enable you to share challenges internally and externally, capture ideas from your entire eco-system and rapidly discover new solutions. Users can sign-on through social media authentication and collaborate with others to further develop ideas.

Features

  • Idea and Innovation Management
  • Engage Citizens, Suppliers, Customers and Staff
  • Employee Engagement
  • Demand Management
  • Mobile Access
  • Post challenges both internally and externally
  • Configure rating system for external ideas
  • Manage different levels of public access
  • Social authentication log-ins

Benefits

  • Enterprise crowdsourcing among your entire ecosystem
  • Evaluate and progress Ideas, internally and externally.
  • Enable delivery of organisation hackathons among the entire ecosystem
  • Drive employee and customer engagement
  • Create and Nurture a Culture of Innovation
  • Drive organizational change
  • Fully secure

Pricing

£0 to £787.50 an instance a month

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ivan.lloyd@edison365.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 6 0 2 4 4 9 1 9 7 4 9 0 4 1

Contact

edison365 Ivan Lloyd
Telephone: 07710132013
Email: ivan.lloyd@edison365.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Edison365 Base
Cloud deployment model
Public cloud
Service constraints
Edison365 Base and Azure SQL subscriptions
System requirements
Edison365 Base licensing

User support

Email or online ticketing support
Email or online ticketing
Support response times
Edison365 has a full Service Management offering with a dedicated UK-based support team. edison365 can offer remote and/or onsite tactical support through to full outsourced managed-service. edison365 adheres to defined Support SLAs based on issue severity and priority. For all customer queries, edison365 provides an initial response time of under 1 hr for questions received within Standard Business Hours. As standard, all edison365 customers are assigned a dedicated Account Manager who will also be on hand to support and address customer queries with no charge.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
NVDA
Onsite support
No
Support levels
Our support levels are consistent for every user of edison365 and adhere to our Service Level Agreement- https://support.edison365.com/service-level-agreement. We offer additional, paid support at varying levels via our Customer Success Support Services. These range from consultancy to a fully managed service https://edison365.com/support-services/
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training is provided at an additional cost. Our trainers are qualified consultants who know the product inside and out and provide in depth, knowledgeable training.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
By retaining customer data for 30 days from the end date of the agreement, we give the customer ample time to review and retrieve any crucial information before it is permanently deleted. In the scenario that, the database needs to be deleted earlier than the specified timeframe, the customer can simply request the deletion when terminating the subscription agreement. This flexibility puts you in control and allows you to align the deletion of the database with your specific requirements. Detailed information can be found: https://support.edison365.com/retention-policy
End-of-contract process
The customer owns and has full access to all edison365 data both during and post termination. The service itself is proprietary and upon termination the service provision ceases but the data access remains

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The application implements responsive web design and will be optimized to the screen size of the device being used. All of the main capabilities of the desktop view port will be available on mobile devices. edison365 does not have a native mobile application, but we will be building one in the future
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Modern, consistent, fully-configurable. Dedicated areas for Administrators to configure all aspects of the service. Personal areas for users to manage ones workload. Each capability has its own access point. Shared homepage experience.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
NVDA (Desktop screen reader) VoiceOver on iOS (Mobile screen reader) Windows Magnifier (Screen magnifier)
API
Yes
What users can and can't do using the API
Edison365 has an open API that enables users to read data and produce detailed insight reports using their chosen reporting tool- edison365 provides default PowerBI reports for any customer to use. The API also enables connectivity with other data sources allowing users to push and pull data to and from the application. Documentation can be found here https://support.edison365.com/azure-api-portal
API documentation
Yes
API documentation formats
Open API (also known as Swagger)
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Administrators (assigned by the customer) can edit large elements of the application such as: - Fields and data entry - Tables - Forms - Workflows and processes - Templates - Access and User roles - Resource Management - Calendars - News and events - Record Cards - Triage and review metrics/processes - Idea submission, Challenges, Business Cases, Projects, Programs and more edison365 can be customized in whatever way suits the end user to meet their exacting needs. There really is very little that cannot be customized

Scaling

Independence of resources
Edison365 ensures all customers are properly provided help through both the Help Center with dedicated FAQs and a Support team covering hours in the US, Australia, Europe and Asia to maximise promptitude in answering questions. https://support.edison365.com/service-level-agreement

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Using modern APIs customer data is accessible to the customers easily and works with reporting software like PowerBI or Tableau.
Data export formats
Other
Other data export formats
API
Data import formats
Other
Other data import formats
Microsoft Project Plans (.mpp)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Other
Other protection between networks
All services (except for the publicly accessible endpoint) are within a VPN that is not exposed to the outside world Firewalls are used to monitor and control incoming and outgoing network traffic Data Segregation - each tenants data is isolated from others Data encryption - Sensitive data is encrypted Encryption at rest - Data is encrypted at rest for relavent services Strict access control measures - only authorised users have access to services
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
It runs on the Microsoft Office 365 Platform
Approach to resilience
Runs on Microsoft Office 365 Platform
Outage reporting
Runs on Microsoft Office 365 Platform

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access is controlled by SharePoint, and the relevant customer SharePoint Administrators
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
QMS
ISO/IEC 27001 accreditation date
20/03/2024
What the ISO/IEC 27001 doesn’t cover
Edison365 is a remote working organisation, therefore the certification does not cover physical security. edison365 does not manufacture physical products, therefore manufacturing is not included.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Edison365 conducts internal audits to ensure processes and policies are followed. This is also reviewed during external audits. A list of our information security policies and procedures are below, and they are governed by the Information Security Management System, audited through ISO27001. edison365 Acceptable Use Policy edison365 Access Control Policy edison365 Anti-Piracy Policy edison365 Backup Policy edison365 Clear Desk Policy edison365 Cloud Computing Policy edison365 Complaints Policy edison365 Cryptographic Policy edison365 Data Protection Policy edison365 E-communication & Internet Acceptable Usage Policy edison365 Hiring Policy edison365 Information Classification Policy edison365 Information Exchange Policy edison365 Information Security Incident Response Procedure edison365 Laptop Policy edison365 Leaving Policy edison365 Network Systems Monitoring Policy edison365 Password Policy edison365 Personal Data Breach Notification Procedure edison365 Remote Access & Mobile Computing Policy edison365 Retention of Records Procedure edison365 Secure Development Policy edison365 Security Incident Reporting Policy edison365 Security Policy edison365 Social Networking Policy edison365 USB Memory Sticks Usage Policy edison365 Virus Protection Policy edison365 Whistleblowing Policy

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Changed management is managed through our Change Request Procedure. Changes are submitted, reviewed and approved/rejected through a committee. All changes are monitored during implementation, with any roll back procedures noted. All change requests are in writing, with detail on impact of product, impact on security and impact on service detailed in full. All communication of changes are included within the request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Edison365 manages and maintains a risk analysis of any potential threats or risks to services. This is reviewed at least biannually, or when there are changes to suppliers, services or governance.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Edison365 manages and maintains a risk analysis of any potential threats or risks to services. This is reviewed at least biannually, or when there are changes to suppliers, services or governance.
Incident management type
Supplier-defined controls
Incident management approach
Edison365 has an incident management procedure, in line with the business continuity plan. This is documented in the edison365 Security Incident Response Procedure. Incidents can be detected through customers, employees or self detection with tools and software used. Once notified of an incident, the Incident Response Team for edison365 follows our incident response procedure. Defined roles and responsibilities are included within the document. Interested parties or those affected for the incident will be communicated with, in accordance to the communication plan. edison365 tracks all incidents in an incident report.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Fighting climate change

edison365 is ISO 14001 certified, which sets out the criteria for an environmental management system. It maps out a framework that a company or organization can follow to set up an effective environmental management system. The Company are also committed to becoming carbon neutral by 2025. This will be monitored in line with the Environmental Objectives register with the Environmental Aspects and Impacts Register.

Covid-19 recovery

Covid-19 recovery

In response to the COVID-19 global pandemic and in line with our business continuity plan, edison365 pivoted to a fully remote working environment to keep our employees and customers safe as well as operational. Additionally, the work we are doing with our customers on a daily basis helps them address their own COVID-19 issues. We have also assisted Healthcare Organizations by providing discounted licences and services to support their relief and recovery efforts.

Tackling economic inequality

Tackling economic inequality

edison365 supports innovation and transformation across organizations worldwide, big and small, by offering substantial discounts. For example, we provide discounted licences and services to non-profit organizations, to enable our customers to access software and knowledge that will allow them to fulfill and accomplish their organizational objectives.

Equal opportunity

Equal opportunity

edison365 invests significant proportions of yearly profit back into its staff, this is to ensure that each employee is paid fairly for the work they do. edison365 employees are granted the option of shares in the business so that they benefit from the overall success of the organization. edison365 are a certified great place to work organization, with a diverse workforce, that does not discriminate by age, race nor gender.

Wellbeing

Wellbeing

edison365 operates a range of processes and frameworks to support and improve the well-being of our staff: - 4-day week - Flexible Working Policy - Mental Health First Aiders - Virtual and Physical Social Events - Remote Working Policy

Pricing

Price
£0 to £787.50 an instance a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
2 week free trial on a hosted Office 365 tenant for 3 users

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ivan.lloyd@edison365.com. Tell them what format you need. It will help if you say what assistive technology you use.