Softworks SAAS Workforce Management System
Softworks SAAS Workforce Management System provide full eRostering functionality as detailed in our listed E Rostering/ Workforce Management service, and also our Time and Attendance and Flexitime Workforce Management service.
Features
- Cloud based software
- Subscription based annual licensing
- Accessed through current modern browsers
- Automated software testing
- Scalable solution
- Securely encrypted
- All maintenance and upgrades included
- Automated scheduled back up of data.
Benefits
- Savings: No requirement for IT hardware
- Savings: All maintenance and upgrades included
- Savings: licenses can be increased or decreased
- Licenses reused between staff leavers and starters
- Savings: Employ fewer IT staff
- The system can be accessed by staff worldwide
- System uptime is greater as managed by Softworks
- Automated scheduled back up of data.
- Greater up to date data security.
Pricing
£20.00 to £60.00 a licence a year
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
7 6 0 6 7 5 2 5 8 8 4 6 4 5 1
Contact
Softworks
Killian O Mahoney
Telephone: 01527 888 060
Email: komahoney@softworks.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Purchasers may chose for example to only utilise our Time and Attendance but opt to retain a current HR system and not utilise ours. Softworks allows for purchasers to opt in and out of which modules they choose to utilise.
- Cloud deployment model
- Private cloud
- Service constraints
- All maintenance is scheduled out of business hours as agreed with our clients. Should the case arise for an urgent patch fix, a time can be agreed for this with the client.
- System requirements
- Clients have an up to date browser for access
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Incident response times (i.e. the time taken to acknowledge receipt of an incident) are determined by the severity of the problem when registered with Softworks. Critical issues are actioned upon immediately, with a 2 hour update provided. Softworks standard support hours are 8am - 6.30pm Monday - Friday
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- Web chat
- Web chat support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support accessibility standard
- None or don’t know
- How the web chat support is accessible
- Softworks allow for chatting for any queries. We also have a knowledge base which allows for the storing of documents, videos and FAQ's through the system. We can auto log a ticket from a customer on this also
- Web chat accessibility testing
- N/A
- Onsite support
- Onsite support
- Support levels
- Softworks provide a key account manager to assist with ongoing relationship management. We would also provide a primary point of contact within support who would manage the ongoing queries. This would be included within our standard offering. Softworks provide detailed SLA documents outlining all of these availabilities within our standard package,
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Softworks installation is an entire project. Within that we assign a project manager for the duration of the project. This includes us assisting with gathering the required documentation and building the entire system. This goes through rigorous project management processes, including system analysis, design, building and testing. Post deployment, there is intensive onsite training provided, which will be designed around the specific client and users. This usually includes a train the trainer approach, working with key users on reviewing the entire system functionality. This can vary from 3 - 10 days onsite, depending on the number of users and system requirements. In addition to this, full training manuals are provided and access to our customer library of training videos and functions
- Service documentation
- Yes
- Documentation formats
- End-of-contract data extraction
- Softworks would provide all data within a required format to the client at no additional cost. All data remains property of the client and they retain complete ownership of this data
- End-of-contract process
- At the end of the contract, Softworks include providing data in required formats as per the client request. We migrate and destroy data when requested by the client in an agreed format. There is no additional cost in relation to this.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Softworks have built a 'self service' app, which can be downloaded to mobile phones natively. In addition to this, it would also fit to the required screen size.
- Service interface
- No
- User support accessibility
- None or don’t know
- API
- Yes
- What users can and can't do using the API
- Softworks have various APIs which are designed to import employee information, export rosters, absences and various additional functions. The API is usually configured for clients upon rollout
- API documentation
- Yes
- API documentation formats
-
- Other
- API sandbox or test environment
- No
- Customisation available
- Yes
- Description of customisation
- Softworks is a workforce management system, which allows for rigorous rules to added and configured into the system. This can be around pay types, pay periods, roster rules, absence rules and HRIS functions within the system. Initially, Softworks assign a project manager to complete the required system build and configuration. Clients are then trained on how to configure various customisations through the application themselves. The access profiles, view and changes are also completely customisable within the system
Scaling
- Independence of resources
- Softworks utilise a single instance database with a dedicated server which is designed with the clients specification and usage in mind. This is reviewed regularly and can also be reviewed upon request of the client. From a support and project perspective of resuorces required, Softworks monitor this monthly on our senior management meetings, with forecasting and growth expectations
Analytics
- Service usage metrics
- Yes
- Metrics types
- Softworks agree service usage metric reports with clients as part of the project implementation. They can include various metrics around usage at times, updates, ticketing and dates.
- Reporting types
- Regular reports
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
- Physical access control, complying with another standard
- Data sanitisation process
- Yes
- Data sanitisation type
- Explicit overwriting of storage before reallocation
- Equipment disposal approach
- A third-party destruction service
Data importing and exporting
- Data export approach
- Softworks allow data to be exported in the below formats: CSV Text Delimited Fixed Length Hypertext Markup Language Rich Text Format Excel Portable Document Format XML Pipe Delimited
- Data export formats
- CSV
- Data import formats
-
- CSV
- Other
- Other data import formats
- API interface
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- Softworks have detailed SLA's on all services provided. Specifically relating to uptime, we guarantee an uptime of 99.9% to all users. This is monitored monthly and statistics on this can be provided upon a client request. We monitor time between outages and time between uptime recommencement
- Approach to resilience
- This information is available upon request
- Outage reporting
- Email alerts and internal built notifications
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- All access to the Softworks system requires a username and password. Credentials are unique and are not shared per user. Access is assigned on a least privilege basis and department managers and Softworks IT or the Client Configuration specialist must approve any changes to access. The Softworks solution has access profiles built in which allow clients to decide down to the screen / button what a user can see or update.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Certification Europe
- ISO/IEC 27001 accreditation date
- August 2023, valid upto 08/08/2025
- What the ISO/IEC 27001 doesn’t cover
- The scope is all business activities and processes involved in Softworks
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- Penetration Tests by CREST supplier
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Softworks have internal built risk assessments and external auditors, who review our internal policies around: Induction training Internal policy reviews Risk assessments Data compliance policies Non Disclosures
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Softworks CTO holds responsibility for all product changes within the system. We have clearly defined processes, which include internal change meetings daily, which is led by our CTO. The change meetings include all of our senior development team. Within the change meetings, we analyse any changes proposed to the system for risk. We agree the work required and potential risk levels after analysing this within the system. This is scheduled on our work management system, prior to development. This will then go through a full testing review prior to release withing our testing team.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Softworks track detailed venerability managements processes. Within this, initially we do have regular penetration tests completed by CREST certified 3rd parties. We immediately review and action upon any items deemed critical, high and medium. Any lows are reviewed and scheduled accordingly. We would deploy patches to our application monthly, with major releases twice a year. Where a critical vulnerability is identified, we would immediately review and resolve this item and deploy an immediate patch release. We use automated testing and track any attempted logins to the system using alerts that indicate an attempted hacking In addition to this, we have
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Softworks audit every aspect of the system in relation to monitoring processes. We track and have automated alerts if there is an attempted cyber attack. Where it is notified, we will immediately review the log and identify the severity of the threat and if any data has been accessed. If required, we can bring the system offline to limit access attempts. We will be able to view if any system data has been accessed, how and by whom. We then have drafted internal policies on the approach to follow which are in line with GDPR and ISO standards
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Softworks have detailed risk assessment reports and incident management processes. Softworks have external auditors who work with Softworks to ensure detailed processes are in place. Softworks incident management processes are designed in line with ISO 27001 standards and are audited in the same way. Incidents can be reported through our support team via email, ticketing systems or direct phone call. Incident reports can be provided in line within our internal template, which can include additional information as required.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
Fighting climate changeFighting climate change
Softworks are extremely environmentally conscious, striving for policies to help combat climate change where possible. We have full enivornmental policies which can be found here https://www.softworks.com/environmental-policy/
Pricing
- Price
- £20.00 to £60.00 a licence a year
- Discount for educational organisations
- No
- Free trial available
- No