MRI Software Limited

MRI Series4000

RAM's Asset4000 provides organisations with a system that can control and track changes to an asset throughout its life-cycle from the moment it is entered into the system, as well as benefit from customisable depreciation methods, user reporting facilities and the ability to import new assets from external files.

Features

  • Comprehensive Fixed Asset Accounting solution
  • Assets are arranged in hierarchies identifying relationships and dependencies
  • Provides complete information on asset status, history and location
  • Attach pictures, documents, purchase orders and hyperlinks to assets
  • Audit trail history of user actions, which records were changed
  • Interfaces with the major Finance / ERP systems
  • Unlimited number of standard and user-defined depreciation methods
  • 25 levels of analysis for comprehensive enquiries and reporting outputs
  • Integrates with our mobile asset tracking application
  • Accounting for CIPFA, MHCA, and NHS Capital Accounting Guildlines

Benefits

  • Accurately report asset depreciation
  • Simplify year end procedure
  • Assistance with IFRS, UK GAAP, Sarbanes-Oxley and SOX requirements
  • Efficiently audit assets by location
  • Reduce insurance premiums
  • Meet and surpass audit requirements
  • Business intelligence tools with user-definable analysis criteria
  • Assistance with accounting for financial and operating leases

Pricing

£1,575 to £10,500 a user a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mrisoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

7 6 0 7 1 7 4 7 3 1 4 1 9 9 9

Contact

MRI Software Limited Claire Brown
Telephone: 020 3861 7100
Email: tenders@mrisoftware.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Planned maintenance is typically scheduled outside of regular business hours.
System requirements
  • Windows 7 or later
  • Mac OS X with Microsoft Remote Desktop 8.0

User support

Email or online ticketing support
Email or online ticketing
Support response times
MRI’s Global Client Support group will make every reasonable effort to ensure that submitted cases are assigned the proper level of Severity. Submitted cases will be responded to in the order in which they are received, with consideration given for higher Severity levels. Response Time is the time it takes before a Global Client Support agent makes initial contact with the individual who submitted case. Bundled Service (Normal Priority 6 Hours, Serious Priority 3 hours, Critical Priority Live Call Only) Concierge Standard (Normal Priority 4 Hours, Serious Priority 2 hours, Critical Priority Live Call Only)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
We include support within our annual fee. Support includes a named Account Manager and a Client Support Helpdesk. The Client Support Helpdesk also serves as the contact for all cloud support requests for trained users. Cases and incidents can be recorded and viewed in the myMRI portal on a 24/7 basis. The myMRI Portal provides clients with information on support cases, regardless of whether a call is logged via a phone call or via the portal. Various information, documentation, forums and resources are also available on the portal.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our training program is designed to help you achieve the maximum return on investment. During the implementation phase we will train your core project team to have a strong understanding of the system. Your project team will learn how data is structured in the solution, the available configuration options within the standard product and how the specific processes operate. This process involves reviewing your business processes as they are mapped to system functionality. We offer both classroom and webinar training. During this stage, well-designed and executed training helps your users of the system to become proficient and self-sufficient. After commencement of live use of the software, you will have access to a wealth of expertise via the support staff who are eager to assist with client questions and queries related to the system. You will also have access to our client portal for system documentation, user guides, video clips, forums, in addition to the client support team.
Service documentation
Yes
Documentation formats
  • ODF
  • PDF
End-of-contract data extraction
The RDBMS used is SQL Server and the SQL backup (.bak file) will be provided if required at the end of the contract.
End-of-contract process
Following termination of the contract (for whatever reason), buyer shall certify that it has returned or destroyed all copies of the applicable software and confidential information of Qube and acknowledges that its rights to use the same are relinquished. Buyer shall use its commercially reasonable efforts to remove all buyer data from any software or SaaS service prior to termination of the contract. Buyer may engage Qube to assist buyer in removing such buyer data at Qube’s then standard rates. If any buyer data remains in the software or SaaS service more than thirty (30) calendar days after the effective date of termination, Qube may, in its sole discretion and without notice, delete any and all buyer data.

Using the service

Web browser interface
No
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
Designed for use on mobile devices
No
Service interface
No
User support accessibility
None or don’t know
API
No
Customisation available
Yes
Description of customisation
Assuming the user has been granted appropriate permissions they are able to:
Create, edit and delete user defined fields and associated picklist entries where applicable.
Create, edit and delete user reports.

Scaling

Independence of resources
Utilises VMware to provide clustered host resource pools (vCPU, RAM, Storage) and features including High Availability (HA) and Distributed Resource Scheduler (DRS) which ensure resources are available to support current and future growth of customer systems.

Each server has appropriate resource reservations (vCPU, RAM, Storage) according to user and business process needs.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
Never
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Standard and user configurable reports are available and can be exported in .xlsx, .csv & .pdf format.

Users who use the Crystal Reports functionality can output to a large list of formats, which are available within the Crystal Reports Viewer.
Data export formats
  • CSV
  • Other
Other data export formats
  • .xlsx
  • .pdf
Data import formats
  • CSV
  • Other
Other data import formats
  • .xlsx
  • .xls

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We will use commercially reasonable efforts to ensure availability twenty -four (24) hours a day, seven (7) days a week, except for: (a) planned downtime (of which we provide adequate notice and will schedule to the extent practicable during the weekend hours), or (b) any unavailability caused by circumstances beyond our reasonable control, including without limitation, Force Majeure events or internet service provider failures or delays. We host our solution in a UK-based Tier 3 data centre that is designed to deliver high availability
Approach to resilience
Available on request
Outage reporting
Salesforce support desk is used to manage customer / support interaction for specific customer system issues. E-mail advisories are in place and used to alert multiple customers / contacts of unplanned outages.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The least privilege required for a role principal is followed in all areas, server access is restricted to only those employees who have reason to access it.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 1 month and 6 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Data centre Infrastructure and associated services are managed according to ISO 27001.
The least privilege required for a role principal is followed in all areas, server access is restricted to only those employees who have reason to access it.
Information security policies and processes
The least privilege required for a role principal is followed in all areas, server access is restricted to only those employees who have reason to access it.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
For any 3rd party components, we subscribe to maintenance updates and receive regular emails about patch releases or new versions. All downloads of updates are performed within the company domain network and thus go via the normal security procedures.

Any changes that we may need to make to components, are logged to a Source Code Control system and undergo a thorough code review.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Monthly scheduled maintenance is undertaken to ensure that the technical platform is routinely patched to the latest available security guidelines / patches.

Essential Maintenance may be undertaken on short notice based on a risk assessment to ensure that critical vulnerabilities are addressed outside of scheduled maintenance as required.

Internal and external vulnerability scans are performed regularly.

3rd party security forums and alert services (e.g. ISC) are subscribed to along with automatic security device signature updates.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Standard offering is a shared firewall, this does not include an Intrusion Detection System (IDS). A dedicated firewall with IDS can be purchased if required. The firewall is maintained by our ISO 27001 certified hosting supplier and patched when vulnerabilities\exploits are announced.
Incident management type
Supplier-defined controls
Incident management approach
Our ISO 27001 compliant hosting supplier has a comprehensive incident management process, which includes isolating the breach identified, escalating to the Group Technical Operations Director, and assessing the impact of the breach. All security incidents are investigated to ascertain the cause of the incident.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Tackling economic inequality

Tackling economic inequality

Whilst not a certified living wage employer, our employees are all contracted and salaried fairly, in line with the Living Wage standards. We do not employ anyone on zero hours contracts and have a strong commitment to regularly review salaries in line with our appraisal process. We have a number of apprentices in the business who we are supporting to complete degree level qualifications, who all receive above the apprentice minimum wage.
Equal opportunity

Equal opportunity

We work hard to ensure our employees have a voice. We have various committees in place within our business, for example a Diversity, Equity and Inclusion committee, An Events Group which helps us to understand how employees are feeling about working at MRI and helping us drive forward inclusive events. We have also very recently launched our first ERG – employee resource group for Women and Allies. As a business with over 250 employees in the UK we are required to produce a Gender Pay Gap report. We very much welcome this initiative and our latest report will be available via our website from 4th April 2022. This report shows the impact we have on reducing our Gender Pay Gap and also highlights the many initiatives we have underway to further reduce our gap.
Wellbeing

Wellbeing

Work hard, play hard. From the day we opened our doors we set out to build flexible, game-changing solutions to make people's lives better. We do this by providing our clients with solutions which can enable them to provide better places to live, work and do business. The only way to carry out that mission is to hire the best employees and keep them. We are dedicated to creating a working environment which supports and develops our staff. Some of the benefits that we offer are: Gym reimbursements Medical assistance, including mental health tools Flexible working opportunities, including hybrid working Employee engagement is key to MRI's success and we hold quarterly spirit weeks to both connect and enthuse our teams globally. These weeks are themed and where staff are encouraged to learn about different topics or take part in activities that they might not typically have time for. These include fitness sessions, cooking sessions, engagement with families for those working from home or targeting one big event where we can globally feel like we are one team with the same goal. We also carry our bi-annual employee engagement surveys to ensure employees can express their views. With our most recent survey we had an 89% completion rate and we are currently creating actions to help us improve as a business as a result of our employee feedback.

Pricing

Price
£1,575 to £10,500 a user a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@mrisoftware.com. Tell them what format you need. It will help if you say what assistive technology you use.