SCRUMCONNECT LIMITED

Workday Support and on-going maintenance

We support clients across the entire Workday ecosystem—helping them implement, maintain, optimise, and extend their Workday investment. We combine UK-based consulting expertise with scalable delivery to public sector standards. We also offer a comprehensive ‘enhance and manage’ wrap around service ensuring maximum value from the Workday product

Features

• Onsite-offsite support blend ensures responsive and efficient application maintenance services.
• Immediate troubleshooting reduces downtime, restores operations quickly.
• Regular updates ensure systems stay current, function optimally.
• Detailed reports offer visibility into maintenance, support activities.
• Customizable plans tailored to specific business requirements.
• Expert team handles all aspects of system care.
• Proactive vulnerability management strengthens system security posture.
• Periodic reviews align technology with business strategies

Benefits

• Reliable, high-quality support guarantees seamless Workday operations and service delivery
• Easy support access provides quick resolution and minimizes business disruptions.
• Custom-built tools leverage proprietary Workday integration technology for seamless operations
• Enhances user satisfaction with consistent system performance
• Adapts easily to changes with flexible service plans.
• Optimizes system performance through regular updates, upgrades.
• Reliable, high-quality support guarantees seamless Workday operations and service delivery
• Allows focus on core business, not IT issues.

£250 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

760809976078380

Contact

Praveen Karadiguddi
07896206904
praveen@scrumconnect.com

Planning

• Planning service: Yes
• How the planning service works: The planning phase for our Support and Ongoing Maintenance service begins with a detailed assessment of your existing systems and infrastructure to identify critical needs and areas for improvement. We collaborate closely with your IT team to understand specific system nuances and operational requirements. A comprehensive service plan is then developed, which includes scheduling regular maintenance checks, establishing protocols for emergency responses, and setting up system monitoring tools. We also plan for resource allocation to cover various aspects of the service, from routine updates to urgent troubleshooting. This meticulous planning ensures that all potential scenarios are accounted for, allowing us to provide seamless and effective support that minimizes downtime and aligns with your business objectives
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Training is a critical component of our service offering, ensuring that your team is well-equipped to handle and maintain new systems and technologies. We provide detailed training sessions that cover operational procedures, troubleshooting techniques, and best practices for system maintenance. Our training is tailored to the needs of your staff and includes hands-on exercises that simulate real-world scenarios. Furthermore, we offer ongoing learning opportunities through webinars, updated manuals, and access to a dedicated support hotline. This continuous education helps your team stay current on the latest technologies and system management techniques, enabling them to effectively contribute to the maintenance and troubleshooting processes
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: During the setup phase, we configure the necessary monitoring tools and support systems that are essential for providing comprehensive maintenance services. This includes the installation of software for remote diagnostics, system health monitoring, and automated patch management. If a migration is necessary, we ensure a smooth transition by carefully planning the migration process to minimize disruptions. Our team works to seamlessly integrate new tools with your existing IT environment, ensuring that all systems communicate effectively and that data integrity is maintained throughout any transition. This setup is crucial for laying a strong foundation for ongoing maintenance and support.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality assurance is integral to our Support and Ongoing Maintenance services. We implement a rigorous QA protocol that includes regular system audits, performance reviews, and compliance checks to ensure that your systems not only meet but exceed industry standards. Our QA process is designed to catch and rectify any discrepancies or issues before they can affect your operational efficiency. We utilize both automated tools and manual inspections to provide a comprehensive overview of system health and security posture, thus ensuring that all software and hardware components function optimally and securely.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our operational philosophy is “you build it, you run it’”. The delivery team responsible for the development of a live service usually also takes responsibility for its operation. We have found that development teams which support their own products are motivated to deliver higher quality, more robust and maintainable code.; ; When a service is live with real users we expect the delivery team to provide 2nd line (infrastructure, in conjunction with hosting support agreements) and 3rd line (applications) support during business hours. We can agree an appropriate model for 24/7 on-call coverage if required - see our G-Cloud On-Call Support offering for details. We typically establish an on-call rota with delivery team members assigned on a weekly basis.; ; Our experience is that digital services are never really finished and that it is important to retain some level of investment to allow the addition of new features as the needs of customers (both internal and external) change. Our design of the end-to-end service can include establishing Service Level Agreements for ongoing service evolution and operational support (ensuring agreed levels of service availability).

Service scope

• Service constraints: No

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive.

  Covid-19 recovery

  Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.

  Tackling economic inequality

  We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

  Equal opportunity

  We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

  Wellbeing

  We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

• Price: £250 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.