Legalesign Limited

Legalesign

UK-based e-signature software for fast and secure contract execution with electronic signing, witnessing or approvals. Meets eIDAS advanced electronic signature (digital signature) standard. Contracts, forms and paperwork can be completed immediately from anywhere. Comprises a web application, offline-capable in-person/field signing app, and an API. ISO27001 and Cyber Essentials Plus Certified.

Features

• Signature, witnessing and approvals online
• Fully modernised UX/UI for ease of use
• Realtime updates
• Bulk send and sign
• Offline / In-person signing app
• Integrations / API available
• GDPR suite
• Suitable for organisations (teams, users and permissions)
• Virtually all sending/signing scenario is covered
• Non-intrusive branding

Benefits

• Advanced electronic signature
• Full audit trails on activity
• PDF with LTV for tamper-proofed signed documents
• Fast contract and approvals completion
• People can sign, witness or approve your document anywhere anytime
• Extensive features for complex workflows
• Deploy best practice in deployment by rolling out incrementally
• Low risk pricing model, test and roll out.
• Eliminate mistakes on form completion
• Secure and centralised contract storage

£15 to £50 a user a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@legalesign.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

761284366273387

Contact

Ben Eliott
01223628950
sales@legalesign.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Salesforce,; Microsoft Power Automate,; Proclaim; (can link to almost any other software)
• Cloud deployment model: Public cloud
• Service constraints: Online only
• System requirements:
  • Internet connection
  • Internet browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: As soon as possible. Typical response within 1 hour during UK business hours.; ; Dedicated SLA available upon request
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: None. We use freshdesk chat.
• Onsite support: Yes, at extra cost
• Support levels: Legalesign provides best effort support during UK working hours. Typical response times are: Calls less than 5mins, Chat less than 10mins, Email less than <1hrs. ; ; Additional SLA requirements can be agreed separately and may incur additional cost. A dedicated account manager is assigned.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Full user documentation, onsite training, online training, video webinars, email, telephone and chat support, one-to-one setup and training support, template set up services, periodic check-ins during onboarding with your dedicated account manager. On-site training available at additional half day/full day rate.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Export to sharepoint, or download via API, or zip export.
• End-of-contract process: The contract is either monthly or annual and includes all features of the service. Additional costs may be on-site training or additional virtual training. Data export may be charged at a separate rate if a custom export is required.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Signing works on mobile. Complex admin tasks require a desktop.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The admin interface is designed around teams. Isolated containers for users and documents and enables users to prepare and send documents for signing, witnessning or approval.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: None. We have tested the system using accessiblity checkers.
• API: Yes
• What users can and can't do using the API: Sign up for a free trial and request an API key from the support service.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: We are a cloud-based service and use systems that automatically scale to demand.

Analytics

• Service usage metrics: Yes
• Metrics types: Over a selectable time period:; Send count per user; Send count per week; Pending/signed/rejected counts daily or weekly line graph; Pending/signed/rejected counts pie graph; Pending/signed/rejected % pie graph; Response rates this period and previous period line graph; Time-to-sign line graph and pie; Day/hour of signing frequency; Sent document counts split by tag; Sent document counts split by source document; Excel output of documents, status and form field contents (based on given search)
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data is exported by Excel and Files by PDF.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XLSX
  • PDF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: Any file

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Legalesign SLA.; ; The Legalesign Service Level Agreement (“SLA”) is a policy governing the use of Legalesign and applies separately to each account using Legalesign under ‘Business’, ‘Enterprise’, or ‘API’ plans, or any custom plan, but excludes accounts under plans named ‘Personal’ and ‘Business lite’.; ; Legalesign will use commercially reasonable efforts to make services available with a monthly uptime percentage of at least 99.95%. In the event Legalesign does not meet this uptime percentage, then you will be eligible ; to receive Service Credit as described below.; ; Service Credits are calculated as the percentage of the total charges paid by you for the monthly billing cycle in which the SLA was not met.; ; To receive Service Credit, you must submit a claim to support@legalesign.com that must be received by us by the end of the month after the incident occurred, and which contains at least the following information:; - The dates and times of each Unavailability incident that you are claiming.; - Details of relevant accounts and affected teams and organisations.; - Screenshots and/or logs that corroborate your claimed outage.; ; Review our availability at this web address: https://status.legalesign.com/.
• Approach to resilience: Available upon request. Please request our paper detailing how Legalesign operates in the context of the governmental cloud security principles.
• Outage reporting: A public dashboard - http://status.legalesign.com, social media channels.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We use a support system that requires authenticated login from staff. We have procedures to ensure the onboarding/offboarding of staff has their access created or revoked as appropriate.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 09/11/2015
• What the ISO/IEC 27001 doesn’t cover: The scope of the certification includes: The development of electronic signature software and document management services across all industry sectors worldwide.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use Amazon Web Services, this includes a tool for config management, and internal vulnerability/security assessment. On our internet facing systems we also deplost host intrusion detection systems which monitors service security. All software changes pass are checked and tested for any security impact via a multi-stage release and check process.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We use AWS inspector which is an automated vulnerability testing service for our systems (on the AWS network). Patches are made monthly. Zero day exploits, when known, are patched immediately. We get information on security threats from our operation system provider security information feed. Cyber Essentials Plus external audit performs a vulnerability test on our hardware annually.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use host intrusion detect software, AWS inspect, a web application firewall and alerting thresholds for protective monitoring. We respond as soon as we reasonably can to incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: We have an internally managed incident management process under ISO27001. We would provide incident report on our user information channel (available through the web app) and directly to any affected customers.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Legalesign is committed to achieving Net Zero emissions by 2030 and has a Carbon Reduction Plan.; ; Emissions reduction targets; ; Our organisation is dedicated to minimising our carbon footprint and commits to achieving net zero emissions by 2030. This will be achieved through reducing our carbon footprint as much as possible for Scope 3 emissions carrying out initiatives set out in this plan and offsetting the residual elements of this carbon footprint with high quality certified carbon offsets.; ; We have several exciting projects being considered, including the protection and restoration of peatland and seagrass.; ; Carbon Reduction Projects; Legalesign has the following initiatives in its pipeline to minimise Scope 3 emissions:; -Promote home/hybrid working to reduce employee commuting emissions; -Introduce salary sacrifice scheme for employees to purchase electric vehicles; -Promote online meetings with customers.; ; To show our commitment to minimise the impact our business has on the environment we are going beyond our organisational boundary by incorporating leased assets in our carbon reduction projects.; ; We currently only subcontract hosting to AWS which is ISO 14001 certified supplier and has committed to power their operations with 100% renewable energy by 2025.

  Covid-19 recovery

  Throughout the COVID-19 pandemic, Legalesign has demonstrated resilience and adaptability in navigating the evolving landscape. We swiftly implemented remote work protocols to ensure the safety and well-being of our employees while maintaining uninterrupted service for our clients.; ; Being a cloud-based software, Legalesign was able to remain operational even when staffing levels were impacted by the pandemic, ensuring continuity for our clients during uncertain times.; ; Moreover, we took proactive steps to support our customers whose businesses were negatively affected by the pandemic. For instance, we provided fee relief for some customers, particularly those in industries particularly impacted by the pandemic, such as hospitality.; ; These initiatives underscore Legalesign's commitment to standing by our customers and communities.

  Tackling economic inequality

  Legalesign is proud to be a growing tech business contributing to the reduction of economic inequality. ; - Through our expansion, we are creating new job opportunities in a variety of roles, thus promoting economic empowerment and providing avenues for individuals to enhance their livelihoods. ; - We support apprenticeships and our recruitment process is required to test for apprenticeship hiring options. ; - Staff have the right to take a set amount of volunteering days each year in lieu of work days.

  Equal opportunity

  Legalesign are committed to fostering a diverse and inclusive workplace, offering equal opportunities for career advancement regardless of background or circumstance.

  Wellbeing

  Legalesign is dedicated to fostering the well-being of the broader community through sponsorship activities with local groups, such as sporting organisations. Most recently, we sponsored a junior-level cricket team, demonstrating our commitment to supporting grassroots initiatives and nurturing talent at the local level.; ; Moreover, Legalesign is deeply invested in enhancing the well-being of our employees. We prioritise initiatives such as home/hybrid working to promote work-life balance and flexibility. Additionally, our recruitment programme underscores our commitment to employee well-being by offering opportunities such as summer internships for university students, providing them with valuable experience and mentorship.; ; Through these endeavours, Legalesign not only contributes to the social fabric of our communities but also prioritises the health and happiness of our employees, recognising that both are integral to our success and sustainability.

Pricing

• Price: £15 to £50 a user a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full use of the system for 14 days.
• Link to free trial: https://access.legalesign.com/?q=signUp

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@legalesign.com. Tell them what format you need. It will help if you say what assistive technology you use.