GCI Network Solutions Ltd

Next Generation Cloud Managed Service by Nasstar

A specialist Cloud agnostic provider of 24x7 customer-centric Next Generation Managed Services which are flexible with total commitment to Customer service and quality focusing on key business drivers. Aligned to ITIL best practice using a comprehensive, structured Service Management methodology which underpins a complete support service for business critical solutions.

Features

• ISO20000, 9001 and 27001 accredited service
• Managed Service wrap on deployments from multiple cloud providers
• Dedicated Cloud Customer Success Manager and Solution Architect
• Business outcome based monitoring using our unique NexMon solution
• Vulnerability, Patch Management and Backup and Restore
• Service Now portal Access and Reporting
• Cloud FinOps including billing service
• Quarterly Review comprising Cost Optimisation, Security, Sustainability and Architectural guidance
• Well Architected Framework Reviews across Workloads

Benefits

• Cloud is architected for availability, elasticity, automation and operational efficiency
• Security is by design ensuring data protection
• Change is controlled, low risk and at the cadence required
• Costs are controlled and Optimised reducing OPEX
• Pro-active monitoring and self healing to protect business operations
• Innovation and Continuous Improvement drives enhanced service quality
• Supported by an ecosystem of industry-leading partners
• Highly skilled teams improves response times and drive efficiency

£1.00 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

761442544906852

Contact

Mike Ayres
03450030000
tenders@nasstar.com

Planning

• Planning service: Yes
• How the planning service works: Nasstar provides a comprehensive set of services to architect solutions for service delivery, define and design services, transition services into or between cloud platforms and from existing support providers. ; Nasstar perform well architected reviews, operation maturity assessments, workload and mass migrations, and cloud centre of excellence definition and delivery. The Well Architected Review service which can be executed against existing workloads to identify opportunities to improve security exposure, reliability, performance and optimise cost which in turn informs a Clients roadmap.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: As this is a fully Managed Service by Nasstar, training is not normally a requirement.; However, Nasstar would be open to offering training support in order to meet the needs of our Customers.; We provide our customers with the best training services using a tried-and-tested methodology. We start working with our customers in the early stages of their projects, analysing their user profiles and workflows and creating a strategic adoption plan to ensure maximum success. We then support our customers throughout their pre-launch testing and training phase before providing them with a blend of training activities to ensure a smooth roll-out.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Nasstar has a well proven Path to the Cloud approach which covers:; 1) Discovery - what are the existing workload requirements; 2) Assessment - categorise each Workload as Rehost, Re-platform, Re-purchase, Refactor, Retain or Retire; 3) Roadmap - migration approach e.g. Lift and shift plus just enough upfront architecture to design base landing zone then prototype and migrate easy workloads first incrementally elaborating cloud architecture as you progress. Define and create Cloud Target Operating Model (People, Processes and Tools) and Cloud Architecture Governance - often by establishing a Cloud Centre of Excellence; 4) Migration - for each workload or fleet of interdependent workload. Plan, design, build landing zone, migrate, validate and put live all subject to a management and control regime; 5) Operate and continually improve. If a lift and shift approach is taken then implementation of a DevOps pipeline with infrastructure defined as code and refactoring of applications to be cloud native may occur here rather than in migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: A proactive approach to testing whilst tailoring the needs to meet the Clients requirements.; We test across all the main life cycles of testing either in completion or isolation covering the area’s below:; 1) System / Functional – Ensures any new functionality works as expected; 2) Connectivity – Validates connections and paths; 3) E2E – This is a full Lifecyle test focussing on the end user journey.; 4) Regression – Performed after each release or update to ensure the stability and functionality are unaffected by the delivery.; 5) Performance / Load – This is to ensure the system can meet the required SLA’s in terms of speed and Load; 6) Support our clients thought UAT, OAT and Security testing.; Through our testing we can successfully test: UI / web / Portal, API, Database/SQL, Identity and Access Management (IASM), Cross browser and OS testing.; We use tracking tools for progress and defect management and offer a Test Completion report as part of our closedown activities.

Security testing

• Security services: Yes
• Security services type:
  • Security risk management
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide a follow the sun Service Desk provision where Customers can phone through high priority Incidents in addition to using our Service Now Portal to raise and manage Cases for questions, requests and live issues. Nasstar operational staff will triage all Cases, provide a response, regular updates along with Case Resolution to guarantee a high quality service based on contractual SLAs. ; We support all hosting scenarios inhouse or through our best in breed premier partner support services.

Service scope

• Service constraints: Support is provided remotely, however we will visit Customer sites where required to complete service review meetings and quarterly business reviews.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Nasstar provides a Service Now Portal where Customers can raise Questions. These are responded to by the next working day during core business hours only.; Incidents and Requests have different response times based on the criticality of the business service and service level required. For a 24/7 service, Incident priority 1 response remains the same regardless of the day or time raised.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Nasstar offers differing levels of service based on Customer needs and criticality of business solutions. A Prime and Essential service is offered in relation to service hours such as core business hour support or 24/7 with associated SLAs.; The service has two distinct solution streams; namely “Operate & Govern” and “Innovate”. Within these two streams we have two options; Assure and Accelerate. ; - Assure provides dedicated Service Manager and Cloud Solution Architect whose aim is help drive the customer solution forward with a focus on Cloud Cost Optimisation and assessment of potential security weaknesses and remediation.; - Accelerate builds upon Assure to provide customised bespoke reporting, business outcome based monitoring using our unique NexMon solution and forward looking Quarterly Business Review looking at Cost Optimisation, Security, Sustainability and Architectural guidance ensuring our customers are continually enhancing their solutions to meet the changing demands and allowing them to focus on meeting their business.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: AWS, Microsoft Azure, Forgerock, Databricks

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: United Registrar of Systems
• ISO/IEC 27001 accreditation date: 14/6/21
• What the ISO/IEC 27001 doesn’t cover: The Registered Scope is as follows: Information security management system for the delivery of communications and associated technologies, products and services provided by the Group.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: SAQ-D self assessment
• PCI DSS accreditation date: 12/05/2023
• What the PCI DSS doesn’t cover: Nasstar’s PCI self-assessment covers all aspects of its Live Agent & IVR payment solution used by our customer to transit card payments from their customer to their merchant banks / payment service providers in a PCI compliant manner. Only the Live Agent & IVR Payment solutions, which are run on dedicated
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO27017
  • ISO27018
  • ISO20000
  • PSN
  • CISPE Code of Conduct Certification

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Nasstar is committed to creating innovative Technology with a positive impact by working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar is committed to becoming Net Zero by 2050. Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Fighting climate change’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC 4.1 Deliver additional environmental benefits in the performance of the contract including working towards net-zero greenhouse gas emissions. • MAC 4.2 Influence staff, suppliers, customers, and communities through the delivery of the contract to support environmental protection and improvement which as part of our Social Value Commitment, this product offering will also be integrated into the company's Continuous Improvement Plan and will be scrutinised to identify, monitor, measure and achieve the MAC 4.2 measures. Example reporting metrics of benefits delivered under the contract may include: People-hours spent protecting/improving the environment under the contract, Number of green spaces created under the contract, reduction in emissions of greenhouse gases, reduction in water use, and reduction in waste to landfill.

  Covid-19 recovery

  Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Covid-19 recovery’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC 1.1: Creation of employment, re-training, and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high-growth sectors. • MAC 1.2: Support for people and communities to manage and recover from the impacts of COVID-19, including those worst affected or who are shielding. • MAC 1.3: Support for organisations and businesses to manage/recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. • MAC 1.4: Support for the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services. • MAC 1.5: Improvements to workplace conditions that support the COVID-19 recovery effort including effective social distancing, remote working, and sustainable travel solutions Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment for those made redundant due to COVID-19, people-hours supporting local community integration related to COVID-19, and percentage/number of the supply chain to have implemented the 6 standards in the Mental-Health-at-Work commitment.

  Tackling economic inequality

  Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Tackling Economic Inequality’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC2.1: Create opportunities for entrepreneurship and help new organisations grow. • MAC2.2: Create employment/training opportunities for people who face barriers to employment, are located in deprived areas, and in industries with known skills shortages or high growth sectors. • MAC2.3: Support educational attainment including training schemes • MAC 3.1: Create a diverse supply chain including new businesses/entrepreneurs/start-ups/SMEs/VCSEs/mutuals. • MAC 3.2: Support innovation and disruptive technologies throughout the supply chain to deliver lower cost, higher quality goods/services. • MAC 3.3: Support the development of scalable and future-proofed new methods to modernise delivery and increase productivity. • MAC 3.4: Demonstrate collaboration and a fair/responsible approach to working with supply chain partners. • MAC 3.5: Demonstrate action to identify/manage cyber security risks in the delivery including in the supply chain. Example reporting metrics of benefits delivered under the contract may include: Number of FTE employment/apprenticeship/training opportunities created, learning interventions delivered, start-up/SME/VCSE/mutuals opportunities awarded, and relevant supply chain metrics e.g. Cyber Essentials certification and adoption of NCSC 10 steps.

  Equal opportunity

  Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Equal opportunity’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC 5.1: Demonstrate action to increase the representation of disabled people in the contract workforce. • MAC 5.2: Support disabled people in developing new skills relevant to the contract, including through training schemes resulting in recognised qualifications • MAC 6.1: Demonstrate action to identify/tackle inequality in employment, skills, and pay in the contract workforce. • MAC 6.2: Support in-work progression to help people, including those from disadvantaged/minority groups, to move into higher-paid work by developing new skills relevant to the contract. • MAC 6.3 Demonstrate action to identify/manage the risks of modern slavery in the delivery of the contract, including in the supply chain. Example reporting metrics of benefits delivered under the contract may include: Percentage/number of FTE disabled/under-represented people employed as a proportion of the total FTE including apprenticeships/training schemes, percentage/number of companies in the supply chain to have committed to the five foundational principles of good work, percentage of supply chain mapping completed, and people-hours devoted to supporting victims of modern slavery.

  Wellbeing

  Nasstar commits to working with your organisation to ensure that opportunities under the contract deliver agreed Policy Outcomes and Model Award Criteria. Nasstar’s Wellbeing policies are aligned to the UK Government’s Good Work Plan (satisfaction, fair pay, participation and progression, well-being, safety and security, voice and autonomy). Nasstar understand our buyers have commitments in this area and will work with them at implementation stage. We routinely work to ensure delivery of meaningful positive input in this important area. Our initial discovery workshop will include a clear method statement stating how we will achieve Policy outcomes and how our commitment meets the Award Criteria, a timed project plan and process (detailing how we will implement agreed commitments and by when), and how we will monitor, measure and report on our commitments/the impact of our proposals. Related to ‘Wellbeing’ we will focus on implementing effective measures to deliver any/all of the following benefits through the contract: • MAC 7.1: Demonstrate action to support health and wellbeing, including physical/mental health, in the contract workforce. • MAC 7.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support health and wellbeing, including physical and mental health. • MAC 8.1: Demonstrate collaboration with users and communities in the co-design and delivery of the contract to support strong integrated communities. • MAC 8.2: Influence staff, suppliers, customers, and communities through the delivery of the contract to support strong, integrated communities. Example reporting metrics may include: Percentage/number of the supply chain to have implemented measures to improve the physical and mental health and wellbeing of employees including the 6 standards in the Mental Health at Work commitment and mental health enhanced standards in ‘Thriving at Work’, and people-hours supporting local community integration e.g. volunteering/community-led initiatives and Mental Health First Aiders.

Pricing

• Price: £1.00 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@nasstar.com. Tell them what format you need. It will help if you say what assistive technology you use.