Fusion Business Solutions (UK) Limited
Value Adoption Service for BMC Helix
Fusion’s Value Adoption Service accelerates customer outcomes by driving uptake of agreed capabilities, embedding best-practice ways of working, and measuring realised value. It provides structured onboarding, targeted enablement, adoption campaigns, and continuous optimisation with clear KPIs—turning delivered solutions into sustained usage, benefits, and ROI.
Features
- Structured onboarding plan and stakeholder alignment workshops
- Adoption roadmap with milestones, owners, and timelines
- Role-based enablement, training, and quick-reference guides
- Communications toolkit and adoption campaign execution support
- Usage analytics dashboards and KPI tracking cadences
- Process design and standard operating procedure documentation
- Change impact assessment and readiness planning
- Champions network setup and governance operating model
- Continuous improvement backlog and prioritisation facilitation
- Quarterly value reviews and optimisation recommendations
Benefits
- Faster time-to-value after implementation and go-live
- Higher user adoption and sustained feature utilisation
- Improved productivity through consistent processes and guidance
- Reduced resistance to change and fewer escalations
- Better ROI visibility through measurable outcomes and KPIs
- Fewer support tickets via better training and enablement
- Stronger stakeholder confidence and clearer accountability
- Continuous optimisation keeps solutions aligned with business needs
- Improved user experience and satisfaction scores
- Accelerated benefits realisation across teams and functions
Architecture roles
Business architect
| £1,695.00 |
|
| £1,800.00 |
|
Data architect
| £1,400.00 |
|
| £1,695.00 |
|
| £1,925.00 |
|
Enterprise architect
| £1,925.00 |
|
| £1,925.00 |
|
| £2,045.00 |
|
Solution architect
| £1,925.00 |
£890.00 |
| £1,695.00 |
|
| £1,800.00 |
|
| £1,925.00 |
|
Technical architect
| £1,400.00 |
|
| £1,695.00 |
|
| £1,800.00 |
|
| £1,925.00 |
£890.00 |
Chief digital and data roles
Chief data officer
| £2,100.00 |
|
Chief information security officer
| £2,100.00 |
|
Chief technology officer
| £2,100.00 |
|
Cyber security roles
Cyber security audit and assurance
| £1,995.00 |
|
Data roles
Analytics engineer
| £1,925.00 |
|
Data analyst
| £1,540.00 |
£759.00 |
Performance analyst
| £1,695.00 |
|
IT operations roles
Application operations engineer
| £1,310.00 |
|
Business relationship manager
| £1,540.00 |
|
Change and release manager
| £1,540.00 |
|
IT service manager
| £1,540.00 |
|
Incident manager
| £1,540.00 |
|
Problem manager
| £1,540.00 |
|
Service desk manager
| £850.00 |
|
| £1,540.00 |
|
Product and delivery roles
Business analyst
| £1,695.00 |
|
Delivery manager
| £1,540.00 |
|
Software development roles
Frontend developer
| £1,540.00 |
£759.00 |
User-centred design roles
Service designer
| £1,695.00 |
|
Technical writer
| £1,540.00 |
£759.00 |
Non-mandatory Standards and certifications
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ISO/IEC 27001 certification
-
Yes
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Who accredited the ISO/IEC 27001
-
BSI
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ISO/IEC 27001 accreditation date
-
Sunday 4 January 2026
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What the ISO/IEC 27001 doesn’t cover
-
All submitted services are within the scope of our certification: "Management of information security relating to the provision of service management and IT operation". The certification scope is defined as whole company / all geos worldwide.
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ISO 28000:2022 certification
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No
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ISO 9001 certification
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Yes
-
Who accredited the ISO 9001 certification
-
BSI
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ISO 9001 accreditation date
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Monday 18 December 2023
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What the ISO 9001 doesn’t cover
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All submitted services are within the scope of our certification: "Provision of Service Management activities". The certification scope is defined as whole company / all geos worldwide.
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Quality management systems (QMS)
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Yes
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CSA STAR certification
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No
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PCI certification
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No
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Cyber essentials
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Yes
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Please provide your Cyber Essentials Certificate Number
-
6871edb1-e0e8-4b6a-b2e0-fa503bc9e1c1
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Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
D27bd924-95b2-4e2b-9fc2-ee2678fb99ec
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Other security certifications
-
Yes
-
Any other security certifications
-
- TISAX L3 VERY HIGH protection
- ISO/IEC 27017:2015
- ISO/IEC 27018:2019
- ISO/IEC 27701:2019
Social value
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Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
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New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Plans to engage the contract workforce in deciding the most important workplace issues to address
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Ensuring new workers are informed of their right to join a trade union
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Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
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Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
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Activities to cascade good practice on fair working conditions throughout the supply chain
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
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Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
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Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
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Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
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Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises
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Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
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Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
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Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
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Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
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Collaborating with anchor institutions and community groups to make facilities available for education, training or community events
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Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero
Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.
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Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
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Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
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Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
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Working conditions which promote an inclusive working environment and promote retention and progression
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Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
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Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
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Understanding of the issues affecting the development of new skills by target cohort
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Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
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Other measures to offer development opportunities for the target cohort(s) in the contract workforce
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Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
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Understanding of issues relating to entering the contract workforce
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Creation of outreach activities to create a pipeline of employees for the future contract delivery
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Content of the outreach activity is designed to suit the target cohort
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Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
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Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
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Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
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Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
Service documents
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