GENERATION DIGITAL LIMITED

Nitro – PDF eSign Solution & AI Workflow Automation Platform

Nitro AI is an enterprise-grade document-AI platform embedded in Nitro’s PDF, eSign and workspace tools. It automates tasks like summarisation, data-extraction, form/field creation, table extraction and multilingual queries across documents. With strong data protection, privacy-first model usage and workflow integrations, it accelerates productivity while safeguarding sensitive content.

Features

• Instant document summarisation in over 80 languages
• Natural-language queries on PDFs and document sets
• AI-powered form creation and field detection
• Table extraction from complex PDF layouts
• Built-in chat assistant Knowledge Assistant (24/7 in-app)
• Enterprise-grade security: encryption, audit trails, SSO
• Integration with Nitro PDF, Nitro Sign, Nitro Workspace
• No-third-party-model-training: data never used to train models
• Secure cloud hosting with global data centre locations
• Developer API / automation for document workflows

Benefits

• Reduce manual document review time dramatically
• Improve accuracy of data extraction from documents
• Enable multilingual team operations effortlessly
• Enhance compliance via secure, auditable workflows
• Automate repetitive PDF form, table and field tasks
• Empower business users with conversational document-AI
• Maintain full data privacy and control
• Scale document workflows across global teams
• Lower operating costs via automation and fewer errors
• Unlock insights from legacy document-rich content

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

761826471598131

Contact

Thomas Sutton
+44 020 3951 3986
gcloud@gend.co

About your service

• Service categories:

  Applications

  Content workflow and management

  • Document
• Multi cloud support: No

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Nitro AI extends the capabilities of Nitro’s core PDF and eSign solutions, enabling document automation within those products. It also integrates via API with business platforms such as Microsoft 365, Salesforce, and other document management systems (e.g., iManage).
• Cloud deployment model: Public cloud
• Service constraints: Nitro AI's generative capabilities (Document/Knowledge Assistant) are currently labelled as a full-featured beta tool. While robust, performance and feature sets are subject to ongoing development and refinement. The service operates on a pay-per-user subscription model, and pricing for volumes exceeding standard business tiers (e.g., 20+ licenses) requires direct contact with the sales team for a custom quote.
• System requirements:
  • Active subscription license for Nitro AI-enabled products is required.
  • Standard web browser (Chrome, Edge, Firefox, Safari) for cloud access.
  • A strong internet connection is necessary for AI processing tasks.
  • PDF/eSign desktop components require Windows or macOS operating systems.
  • No specific anti-virus software or third-party licences are needed.

User support

• Email or online ticketing support: Yes
• Support response times: We provide expedited support and aim to respond quickly to questions. Available during business hours Monday to Friday, we will respond to enquiries within one business day or twenty four hours from the date of the receiving the inquiry.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: None
• Onsite support: Yes, at extra cost
• Support levels: We provide the following support levels:; ; Onboarding; ; Customer success managers (CSMs): A dedicated partner familiar with your goals, helping you hit them with coaching, calls, and training.; ; Professional services: Additional consulting sessions for on-site training, digital transformations, custom integrations, and more.; ; Custom resources: From onboarding to feature tips, we can provide the right content at the right time to help answer your team’s questions and needs.
• Support available to third parties: No
• AI chatbot: No

Onboarding and offboarding

• Getting started: We provide a wide range of onboarding services for clients including:; ; - Online training; - Onsite training; - Comprehensive user guides; ; Etc.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can export processed outputs (extracted tables, form-data spreadsheets, summaries) and archived documents from Nitro Workspace or via export tools. Documents and data stored in the system can be deleted or removed at account-termination. Nitro indicates documents are processed only for requested tasks and then deleted. (Based on trust-centre statements.)
• End-of-contract process: At the end of the contract licences can be renewed or terminated.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The AI functionality (Document Assistant, Knowledge Assistant) and the Nitro Sign eSignature solution are fully accessible and functional via the web interface on both desktop and mobile devices. The dedicated Nitro PDF editing application is a desktop solution (Windows/Mac) offering the full range of advanced PDF creation and editing tools, which are generally not available or streamlined for the mobile interface.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Users access Nitro AI via Nitro’s web-based workspace and desktop clients (Nitro PDF, Nitro Sign, Nitro Workspace). The interface includes an AI Document Assistant chat panel, drag-and-drop PDF upload, summarisation/translation tools, form-field auto-detection, table extraction wizards, and admin dashboards for configuration, usage analytics and role management.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Nitro’s trust-centre documentation emphasises privacy and security; while specific screen-reader or keyboard-navigation testing isn’t publicly detailed, the interface supports multilingual operation, large-text contrasts and is integrated into major clients (Windows/Mac/iOS). Nitro states that user data is processed only for defined tasks and assistants can be disabled, supporting inclusive access.
• API: Yes
• What users can and can't do using the API: Users can use the Nitro Sign API to embed eSignature functionality directly into their own applications. They can set up and initiate signing workflows (sending documents, adding recipients) and make changes by updating recipient lists or managing document templates. Users cannot use the API to access or configure administrative functions, such as managing user seats, viewing account analytics, or making billing changes; these actions are restricted to the Nitro Admin Portal.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise AI-workflow rules (e.g., form-field detection templates, table-extraction settings), language settings (80+ languages), document-assistant behaviour (enable/disable), security settings (role-based access, SSO, retention policies), integration connectors (e.g., export to Excel, databases), toolbar/layout in Nitro PDF/Workspace and domain-branding.

Scaling

• Independence of resources: Nitro leverages hyperscale cloud providers (Azure/AWS) and employs a highly scalable, multi-tenant cloud architecture. This includes load balancing and resource isolation across its infrastructure to prevent any single customer's high demand from impacting others. Enterprise plans typically offer enhanced performance and stability through guaranteed resource allocation, ensuring consistent service for mission-critical document workflows during peak times.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics include document-processing counts (summaries, table extractions), minutes/pages processed, language usage, user/adoption dashboards, error/failure rates, administrator audit logs, workflow automation counts and ROI insights.
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Nitro AI

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Deleted data can’t be directly accessed / Cryptographic Erasure

Data importing and exporting

• Data export approach: The core data, which is the final signed or processed document, is automatically exported as a PDF file, usually with an attached tamper-evident audit trail, which users can download directly from the Nitro service interface or through their integrated document management system. Data extracted by Nitro AI (e.g., from forms or tables) is typically exported into an editable Excel file (XLSX) for easy analysis and use in other systems.
• Data export formats:
  • CSV
  • Other
• Data import formats: Other

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Nitro commits to a high level of operational availability, leveraging its cloud partner’s resilient infrastructure. For standard subscription plans, service is provided on a best-effort basis without a formal, financially-backed SLA. For Enterprise contracts, customers can negotiate a custom SLA, typically guaranteeing 99.9% uptime for the cloud-based services (eSign, AI). If the guaranteed availability threshold is breached, the customer is eligible for service credits as defined in the master service agreement. Outages are managed and reported via the public status dashboard.
• Approach to resilience: Nitro's cloud infrastructure relies on major hyperscale providers (Azure/AWS), ensuring resilience through deployment across multiple Availability Zones (AZs). This architecture protects against single points of failure, automatically distributing load and failing over critical services to maintain continuity. All essential customer data is replicated across these zones. The design includes automated monitoring and recovery procedures. Furthermore, Nitro AI services are designed to be functionally decoupled from the core PDF/eSign logic, preventing an issue in one service from cascading and compromising the availability of the entire platform.
• Outage reporting: Nitro maintains a public status dashboard which is the primary source for real-time information on service operational status, including both planned maintenance and unexpected outages. Users can subscribe to receive automatic updates and alerts via email. All incidents are managed by a dedicated operations team following strict incident response protocols. For Enterprise customers, the Admin Portal provides access to analytics and service health details, allowing them to monitor the availability and performance of their specific licensed solutions.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: All internal management interfaces require Multi-Factor Authentication (MFA) and operate under the principle of least privilege, with access strictly limited by role. Access is continuously monitored and audited. Support personnel are restricted, only gaining temporary, explicit access to necessary customer data (e.g., specific document logs) strictly for troubleshooting, ensuring a strong separation of duties and full auditability of all privileged actions.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Other
• Description of management access authentication: Management access uses the same enterprise-grade identity controls: administrators log in via SSO or username/password and are required to use MFA. Elevated workflows (e.g., configuring AI-engine settings, data-residency) require role-based approval, audit-log capture and least-privilege enforcement.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Nitro follows documented policies aligned with ISO 27001 and SOC 2 Type II standards. The Security Team oversees policy implementation, reporting to the executive level. Policies include rigorous risk management, access control, and secure development practices. Compliance is ensured through mandatory annual security training for all employees, strict technical controls, and continuous monitoring. Adherence is validated via annual external audits, providing assurance that security controls are effective and consistently applied across the organisation.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All changes are managed via a formal process involving peer review, testing in segregated environments, and documented approval before deployment. Critical configuration changes undergo a formal security impact assessment by the security team. Components are tracked through their lifecycle via configuration management databases. Automated tooling enforces change integrity and consistency, preventing unauthorised modifications and ensuring controlled evolution of the production environment.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We assess potential threats using continuous security scanning tools, external penetration testing, and third-party threat intelligence feeds. We also operate a Responsible Disclosure program. Critical vulnerabilities are prioritized for remediation and patches are deployed immediately upon validation. Lower-severity issues are addressed within defined internal SLAs, ensuring timely security updates across the entire code and infrastructure stack.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Nitro uses a centralised Security Information and Event Management (SIEM) system to aggregate and analyse platform, application, and infrastructure logs in real-time. Automated alerts are configured to detect suspicious activity. Our Security Operations Team is notified instantly of any potential compromise. Response is rapid, adhering to defined protocols for immediate triage and containment to minimise any potential impact to the service or customer data.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Nitro maintains tested Incident Response Playbooks for security and operational events. Users report incidents via the dedicated support ticketing system. The public status page provides timely updates for service-wide issues. For confirmed security incidents impacting customer data, affected buyers are directly notified by the security team. Post-incident analysis is conducted for continuous improvement, and reports are shared contractually as required.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Nitro offers a free 14-day trial that includes access to core Nitro PDF, eSign, and Nitro AI features such as document summarisation, data extraction, and form-field detection. The free version excludes enterprise features like SSO, advanced governance controls, bulk processing, and high-volume automation. The trial is time-limited to 14 days.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 10%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@gend.co. Tell them what format you need. It will help if you say what assistive technology you use.