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SDMC Consulting

Raedam Parking Management

Raedam is the cloud-based parking management platform that enables you to create a solution tailored to the needs of your organisation. From defining your car park structure and approval-rules, to managing on-site access, Raedam gives you the tools to take control of your parking, reduce spend, and improve employee satisfaction.

Features

  • Self Service Parking Administration Portal
  • Data visualisation dashboard of parking metrics
  • Automated scoring system for parking assessments
  • Dynamic parking need assessment form
  • Real-time parking booking module
  • Email notifications for parking related information
  • Single Sign-On and Two-Factor authentication
  • Real time parking permission search
  • Self service of permission allocation rules
  • Self service of permission allocation rules

Benefits

  • Build and manage your organisations parking structure
  • Control parking access and permission in-line with your parking policy
  • Reduce spend in managing your parking allocations via automation
  • Improve employee and visitor experience through fair distribution of parking
  • Monitor parking activity and utilisation across your sites
  • Fully utilise your existing parking infrastructure
  • Automated scoring of parking assessments
  • Removal of manual inefficient processes and tools e.g. spreadsheets
  • Monitor CO2 emissions for your organisations employees and visitors
  • Provide access to assessments and booking on mobile, tablet, web

Pricing

£25 to £39.50 a unit a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.taylor@sdmc-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 6 2 0 3 8 1 2 1 9 3 9 1 2 7

Contact

SDMC Consulting Robert Taylor
Telephone: 033 31 124666
Email: rob.taylor@sdmc-consulting.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
  • Internet connectivity
  • Up to date browser software

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within two hours during the working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Full support of the application is provided by email or via our online ticket system. Support is included as part of the software cost, with the exception for onsite support or customer location training.
A technical account manager is provided as part of the service to ensure high-priority tickets are routed and responded to as needed.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Online onboarding calls, user documentation, digital onboarding within the application.

Training can be provided on request from the account manager.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Data can be downloaded via reporting capabilities provided within the application.

Full database schema dumps can be provided on request.
End-of-contract process
Contracts not renewing will be provided with adequate notice of contract end date. These notices will provide reminders and instructions on how to download data, as well as what services will no longer function after the contract end date.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Administration functionality is restricted to desktop or tablet, full user-level functionality is available via mobile.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
The purpose of the product is to provide customers with a self service interface to manage parking functionality within their organisation.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
We use accessibility testing capabilities provided to us by our UX/UI design systems and tools.
API
Yes
What users can and can't do using the API
Administrators can request an API key from us through the support process. Our comprehensive API service provides a wide range of functionality, such as user creation, bookings, and viewing parking permissions.
Users must interact with the API in line with the documentation and usage limits.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Administrators can customise branding on request.

The platform is designed to support a wide range of organisation-specific configurations.

Scaling

Independence of resources
Platform scaling is handled through our use of auto-scaling functionality provided by the Amazon AWS cloud platform.

Analytics

Service usage metrics
Yes
Metrics types
Full service metrics are available to administrators of the application.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Administrators can export data from within the application as self-service functionality.

Users can also request PII information held on them in-line with GDPR legislation.
Data export formats
CSV
Data import formats
Other
Other data import formats
  • Pdf
  • Jpg
  • Png

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We aim to provide 99.99% uptime, but should our service uptime fall below our guaranteed average of 99.95% for a calendar month, excluding outage caused by maintenance, the Customer can contact a support representative to discuss what service credits may be available to them.
Approach to resilience
The application platform is based on Amazon's AWS infrastructure. Full details can be provided on request.
Outage reporting
Email alerts and API outage reporting.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
Access roles are defined within the system, only an existing administrator can elevate a user account to an administrator account. Full reporting is available on user and roles for audit purposes.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We are currently working through the Cyber Essentials Plus certification process.

Regular reviews of security and access are carried out, we have a fully documented security policy.

We follow AWS well-architected principles for design and deployment.

We utilise the services of third party security and penetration testing companies to validate our applications security framework.
Information security policies and processes
We have a fully documented security policy document which is owned by a board member.

All staff are responsible for adhering to the company IT/IS security policy.

All line managers are responsible for ensuring that new starters are aware of and adhere to the policy. Any changes to the policy or procedures are communicated to all the staff during team meetings and via email.

The policies and procedures are reviewed on a quarterly basis.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Change is managed through our documented software development lifecycle, which includes a security review of any change. All changes are managed through Jira; in addition, code changes are managed and tracked through GIT. Code changes are peer-reviewed and approved by product management before being applied to the application's production code base.

All changes can be tracked to who changed what, when did they change it, what was it before, etc.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The infrastructure and platform layer is managed by Amazon AWS under CSA CCM v3.0 or SSAE-16 / ISAE 3402.

The application layer is managed by us, and is regularly scanned as part of our ongoing monitoring and maintenance processes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have a fully documented process in place in case of automated monitoring at the cloud provider layer and application layer. Potential compromise would trigger a P1 immediate response and notification up to board level. We have a documented policy in place to inform customers should such an issue arise.
Incident management type
Supplier-defined controls
Incident management approach
A fully documented process is in place for incident management.

Users can report incidents via email or through our online support portal.

Updates to users are provided via email and through our support portal.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

Fighting climate change

We enable organisations and staff to monitor the Scope 3 emissions generated by commuting to a place of work via vehicle. Organisations can use this information to incentivise green travel options and reduce an organisation's impact on the environment.

Covid-19 recovery

The application can be used by organisations to offer flexible parking solutions and enable staff to move back to the office as part of their return-to-work policy.

Equal opportunity

The application is designed to enable an organisation's equitable parking policy, delivering fairness and transparency into the assigned parking permit assessment and allocation process - ensuring parking is available to those with the highest need rather than based on traditional hierarchical approaches or first come first served which could lead to unfairness based on a number of factors such as location or childcare commitments.

Wellbeing

The application is designed to centralise fairness in parking processes and policies, improving staff well-being and morale and reducing parking-related frustration and stress.

Pricing

Price
£25 to £39.50 a unit a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Full functionality for three months

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rob.taylor@sdmc-consulting.com. Tell them what format you need. It will help if you say what assistive technology you use.