Raedam Parking Management
Raedam is the cloud-based parking management platform that enables you to create a solution tailored to the needs of your organisation. From defining your car park structure and approval-rules, to managing on-site access, Raedam gives you the tools to take control of your parking, reduce spend, and improve employee satisfaction.
Features
- Self Service Parking Administration Portal
- Data visualisation dashboard of parking metrics
- Automated scoring system for parking assessments
- Dynamic parking need assessment form
- Real-time parking booking module
- Email notifications for parking related information
- Single Sign-On and Two-Factor authentication
- Real time parking permission search
- Self service of permission allocation rules
- Self service of permission allocation rules
Benefits
- Build and manage your organisations parking structure
- Control parking access and permission in-line with your parking policy
- Reduce spend in managing your parking allocations via automation
- Improve employee and visitor experience through fair distribution of parking
- Monitor parking activity and utilisation across your sites
- Fully utilise your existing parking infrastructure
- Automated scoring of parking assessments
- Removal of manual inefficient processes and tools e.g. spreadsheets
- Monitor CO2 emissions for your organisations employees and visitors
- Provide access to assessments and booking on mobile, tablet, web
Pricing
£25 to £39.50 a unit a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
7 6 2 0 3 8 1 2 1 9 3 9 1 2 7
Contact
SDMC Consulting
Robert Taylor
Telephone: 033 31 124666
Email: rob.taylor@sdmc-consulting.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- No
- System requirements
-
- Internet connectivity
- Up to date browser software
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within two hours during the working day.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), 7 days a week
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Full support of the application is provided by email or via our online ticket system. Support is included as part of the software cost, with the exception for onsite support or customer location training.
A technical account manager is provided as part of the service to ensure high-priority tickets are routed and responded to as needed. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Online onboarding calls, user documentation, digital onboarding within the application.
Training can be provided on request from the account manager. - Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Data can be downloaded via reporting capabilities provided within the application.
Full database schema dumps can be provided on request. - End-of-contract process
- Contracts not renewing will be provided with adequate notice of contract end date. These notices will provide reminders and instructions on how to download data, as well as what services will no longer function after the contract end date.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Administration functionality is restricted to desktop or tablet, full user-level functionality is available via mobile.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- The purpose of the product is to provide customers with a self service interface to manage parking functionality within their organisation.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- We use accessibility testing capabilities provided to us by our UX/UI design systems and tools.
- API
- Yes
- What users can and can't do using the API
-
Administrators can request an API key from us through the support process. Our comprehensive API service provides a wide range of functionality, such as user creation, bookings, and viewing parking permissions.
Users must interact with the API in line with the documentation and usage limits. - API documentation
- Yes
- API documentation formats
-
- Open API (also known as Swagger)
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Administrators can customise branding on request.
The platform is designed to support a wide range of organisation-specific configurations.
Scaling
- Independence of resources
- Platform scaling is handled through our use of auto-scaling functionality provided by the Amazon AWS cloud platform.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Full service metrics are available to administrators of the application.
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
Administrators can export data from within the application as self-service functionality.
Users can also request PII information held on them in-line with GDPR legislation. - Data export formats
- CSV
- Data import formats
- Other
- Other data import formats
-
- Jpg
- Png
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- We aim to provide 99.99% uptime, but should our service uptime fall below our guaranteed average of 99.95% for a calendar month, excluding outage caused by maintenance, the Customer can contact a support representative to discuss what service credits may be available to them.
- Approach to resilience
- The application platform is based on Amazon's AWS infrastructure. Full details can be provided on request.
- Outage reporting
- Email alerts and API outage reporting.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Access restrictions in management interfaces and support channels
- Access roles are defined within the system, only an existing administrator can elevate a user account to an administrator account. Full reporting is available on user and roles for audit purposes.
- Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- At least 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- At least 12 months
- How long system logs are stored for
- At least 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
We are currently working through the Cyber Essentials Plus certification process.
Regular reviews of security and access are carried out, we have a fully documented security policy.
We follow AWS well-architected principles for design and deployment.
We utilise the services of third party security and penetration testing companies to validate our applications security framework. - Information security policies and processes
-
We have a fully documented security policy document which is owned by a board member.
All staff are responsible for adhering to the company IT/IS security policy.
All line managers are responsible for ensuring that new starters are aware of and adhere to the policy. Any changes to the policy or procedures are communicated to all the staff during team meetings and via email.
The policies and procedures are reviewed on a quarterly basis.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
Change is managed through our documented software development lifecycle, which includes a security review of any change. All changes are managed through Jira; in addition, code changes are managed and tracked through GIT. Code changes are peer-reviewed and approved by product management before being applied to the application's production code base.
All changes can be tracked to who changed what, when did they change it, what was it before, etc. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
The infrastructure and platform layer is managed by Amazon AWS under CSA CCM v3.0 or SSAE-16 / ISAE 3402.
The application layer is managed by us, and is regularly scanned as part of our ongoing monitoring and maintenance processes. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We have a fully documented process in place in case of automated monitoring at the cloud provider layer and application layer. Potential compromise would trigger a P1 immediate response and notification up to board level. We have a documented policy in place to inform customers should such an issue arise.
- Incident management type
- Supplier-defined controls
- Incident management approach
-
A fully documented process is in place for incident management.
Users can report incidents via email or through our online support portal.
Updates to users are provided via email and through our support portal.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Equal opportunity
- Wellbeing
Fighting climate change
We enable organisations and staff to monitor the Scope 3 emissions generated by commuting to a place of work via vehicle. Organisations can use this information to incentivise green travel options and reduce an organisation's impact on the environment.Covid-19 recovery
The application can be used by organisations to offer flexible parking solutions and enable staff to move back to the office as part of their return-to-work policy.Equal opportunity
The application is designed to enable an organisation's equitable parking policy, delivering fairness and transparency into the assigned parking permit assessment and allocation process - ensuring parking is available to those with the highest need rather than based on traditional hierarchical approaches or first come first served which could lead to unfairness based on a number of factors such as location or childcare commitments.Wellbeing
The application is designed to centralise fairness in parking processes and policies, improving staff well-being and morale and reducing parking-related frustration and stress.
Pricing
- Price
- £25 to £39.50 a unit a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- Full functionality for three months