CORE BUSINESS SYSTEMS LIMITED

Cascade3d Connected Care

Cascade3d Connected Care offers personalised technology enabled care by collecting behavioural data from non-intrusive IoT sensors and smart devices installed throughout the home. Data is transmitted to a customisable online dashboard providing real-time proactive and preventative behavioural insights. Supporting social care goals, independent living and reducing the risk of falls.

Features

• Customisable online connected care dashboard
• Access to data analytics, insights and reporting
• Connects with IoT sensors and smart devices in the home
• Provides real-time proactive and preventative behavioural insights
• Generates real-time SMS, email and SCAIP alerts
• Bluetooth medical device integration for use in Virtual Wards
• Integration with digital ARC platforms
• Can supply Raspberry Pi and Z-Wave Sensors

Benefits

• Configurable/scalable according to patient needs and size of property
• Wide range of sensors/medical devices for condition management
• Accessible by medical professionals and family members
• Remote clinical triage and assessment of medical readings
• Ease of access to dashboards from any web device anywhere
• Video calling with medical professionals and friends/family
• Personal health and long term condition management
• Maintains independence of elderly and vulnerable people living independently
• Connects with Raspberry Pi and Z-Wave Sensors

£20 to £150 a person a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at willjones@cascade3d.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

762117553592702

Contact

Will Jones
07808789155
willjones@cascade3d.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Cascade3d IoT and analytics platform includes API alert messaging with 24x7 call centres eg Verklizan UMO to support health and social care service integration. The Cascade3d data services component links with other open standard API services including referral management to provide a web based ‘single view’ dashboard.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: The service has no constraints
• System requirements:
  • Broadband or mobile data internet connection is required
  • There are no restrictions regarding data connection options

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Questions are normally responded to within 2 hours during normal business hours (Mon-Fri 9am-5pm); Outside of business hours, questions are normally responded to within 12 hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A single high level support service is offered to all customers and is included as part of the product licence. This support service includes operational and technical queries and account management. All hosting is included as part of the service.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Full implementation and programme management services are provided by Cascade3d. Appropriate levels of onsite and online training, workshops for staff, carers and families and documentation are provided at the roll out of the service. ; Following installation at site, and subject to privacy and consent agreements, family members are contacted and given instructions to access the Cascade3d Connected Care portal from their preferred web enabled device.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: A copy of all user data is available on request in various formats eg Excel, CSV and other standard formats.
• End-of-contract process: Secure destruction of data and removal of portal/infrastructure is included in the price of the contract. ; ; Uninstall/removal of the sensors, gateways, medical devices and associated equipment from individual homes is not included but can be arranged subject to travel/time costs being agreed.; ; Disposal/decommissioning of sensors, gateways, medical devices and associated equipment after delivery to Cascade3d is included within the price of the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Cascade3d Connected Care portal is dynamic and designed to detect whether it has been accessed via a desktop, tablet or mobile device. It automatically resizes the visible area to maximize the available screen space.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: Users can "bring their own IoT device/sensors" and transmit data to the Cascade3d Connected Care platform using the published API.; Additional configuration and relabelling sensor are accessed via the portal interface.
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The range and number of sensors can be tailored based on requirements for each individual home or person. The ambient sensors detect motion, door access, appliance usage, environmental conditions etc and medical devices eg blood pressure, blood glucose, pulse oximeter, weighing scales can be selected for management of long-term conditions.; ; The Cascade3d Connected Care portal can be completely customised according to user requirements with regard to the data and KPIs that are displayed. ; ; The customisations are agreed at the start of the deployment and can be revised at any time. ; ; SMS, email and call monitoring centre alerts are customised for each person or patient to match their specific support requirements.

Scaling

• Independence of resources: Each contract operates within it's own single-tenant cloud environment.; ; The infrastructure is monitored and resources scaled/increased according to requirements.

Analytics

• Service usage metrics: Yes
• Metrics types: Metrics can be configured according to user requirements
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Less than once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be downloaded from the Cascade3d Connected Care portal in the form of Excel spreadsheets
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .xlsx
  • .xls
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON/XML
  • Excel .xlsx

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The system is hosted with AWS which offers at least 99.9% availability.
• Approach to resilience: Available on request
• Outage reporting: Email or SMS text message alerts

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Access to data can be restricted to individual KPI level.; ; Users are only given access to data/sites that is directly applicable to their requirements. Access to management interfaces is restricted to administrators only.
• Access restriction testing frequency: At least once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security is considered in every step of the development and deployment process. Cascade3d is Cyber Essentials certified to and follows the GDPR regulations and government guidance handling sensitive and personal information.; ; The Cascade3d Connected Care system has been designed so that it does not need to contain any personally identifiable data. All data is encrypted in transmit and encrypted at rest.
• Information security policies and processes: Cascade3d has it's own Information Security Policy which all members of staff must adhere to. ; ; The policy is enforced by the Operations Manager who reports directly to the board/CEO.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Product versions releases are drawn up to include user requests for feature enhancements and fixes and specifies the components that will need to be modified or created. This list is reviewed by the development team to assess for any potential impact on security or user experience.; ; All source code components are versioned and stored in Team Foundation Server.
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Analysis is performed on any potential threats to assess their likely impact to the system. Potential threats that are deemed to expose a vulnerability in the system are classified and investigated. Patches to resolve critical threats are developed and deployed within 48 hours. Where the patch cannot be deployed within this time frame, all necessary and appropriate measures are taken (up to including the locking out of the system). Information regarding potential threats is collected from Microsoft's Security Notification Service and CISA.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: Compromise testing is included in each software release. In the event of a new technology being introduced into the systems, a risk assessment is performed. ; ; In the event of a compromise being found within a development cycle, the deployment of that release is put on hold until the compromise is resolved. ; ; If a compromise is detected within a production system, then a patch is developed to resolve it. It is the intention that this occurs within 48 hours. Where this is not possible, all necessary and appropriate measures are taken (up to including the locking out of the system).
• Incident management type: Undisclosed
• Incident management approach: Incidents are recorded internally and classified on the support case management system.; ; Users report incidents through the support desk, either by email or telephone. All incidents are added to the internal support case management system.; ; Incident reports are generated from the internal support case management system.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  Cascade3d Connected Care supports elderly and vulnerable people in the own homes. By using the movement data captured from the sensors caregivers and family members can adjust visits and care planning accordingly to improve the individuals wellbeing.

Pricing

• Price: £20 to £150 a person a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Includes access to the Cascade3d Connected Care Platform for a 3 month pilot project.; Requires purchase of hardware and connectivity: IoT sensor kit, Bluetooth medical devices, SIM routers or 'bring your own device', staff training and pilot programme management.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at willjones@cascade3d.com. Tell them what format you need. It will help if you say what assistive technology you use.