BEYOND HOLDINGS LIMITED trading as Evouchers/Wonde

Wonde School Data Management

Wonde School Data Management enables schools to securely share the data in their MIS with third party applications.

Wonde School Data Management supports schools and trusts with their data protection and supply chain management obligations, ensuring optimum data security and the smooth implementation and management of software across the school.

Features

• Unlimited users and user access levels
• Audit trail of activity
• Enhanced support
• Wonde app directory
• Data protection and cyber security documentation and audits
• Data management and security features
• Filtering of data subjects from software
• Data back-ups
• Improved MIS migrations
• Total control and visibility for groups of schools

Benefits

• Improves the efficiency of implementing and managing software
• Full activity visibility supports efficiency and provides robust reporting metrics
• Support provided on demand, bookable callbacks and short response times
• Centralised directory saves schools significant search time
• Provides information and documentation schools need for supplier due diligence
• Further protection for data subjects, including two-factor authentication
• Schools can define which data subjects’ data software can access
• If needed, schools can restore their personal data through Wonde
• Making changing Management Information Systems smoother for schools
• Central teams can view and manage software for their schools

£360.00 to £600.00 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wonde.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

762468391682855

Contact

Neil Roach
+44 1638 438094
tenders@wonde.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: The schools management information systems and software to consume an API
• Cloud deployment model: Private cloud
• Service constraints: The ability to consume our API and have access to our Web Portal
• System requirements:
  • Internet connection
  • The ability to consume our API

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Within 24 hours Mon to Fri
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: WAVE is a web accessibility evaluation tool, that provides visual feedback about the accessibility of our web content. For more detailed design checks, we also use AXE guided (semi-automated) testing for accessibility checks of all our design changes.
• Onsite support: No
• Support levels: We offer, as standard, a dedicated phone line 08:30-17:30 (Mon - Fri) with extended out-of-hours support during peak periods such as school holidays. Additionally we provide online chat during core support hours with a dedicated team. Resources are often scaled-up during periods of increased demand. Always on services, such as 24/7 online self-help centre including FAQs, videos, downloadable PDFs, and 24/7 online support ticketing system with macro responses are used to streamline support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Wonde provide full onboarding support and API documentation, plus an extensive support service through our in-house customer and integrations support team. Support for onboarding is managed through our wide Managed Service Provider (MSP) partner network, and our team of account managers and technical account managers as well as the provision of an array of support materials.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Schools can export their data via the Wonde API or create a support ticket for data to be provided via CSV download.; ; On revoking of the school-to-Wonde connection, school data will be deleted within 18-24 days. From the point of when the data is deleted, Wonde will hold the data for a further 17 days in backups at which point it is then permanently deleted.
• End-of-contract process: Chools can export their data via the Wonde API or create a support ticket for data to be provided via CSV download. On revoking of the school-to-Wonde connection, school data will be deleted within 18-24 days. From the point of when the data is deleted, Wonde will hold the data for a further 17 days in backups at which point it is then permanently deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: A more compact design is offered on mobile services. Currently the service is used as much by mobile device than desktop device, so functionality is not affected or restricted in any way.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Schools manage access to their data entirely through the School Data Management platform: ; ; 1. App requests access to school data; 2. School notified of app request; 3. School controls the request via Wonde School Data Management; 4. Data integration is complete; ; Further information available at https://www.wonde.com/school/how-it-works/
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: WAVE is a web accessibility evaluation tool, that provides visual feedback about the accessibility of our web content. For more detailed design checks, Wonde also use AXE guided (semi-automated) testing for accessibility checks of all our design changes.
• API: Yes
• What users can and can't do using the API: Approved third party applications can access authorised school data via the Wonde API for the provisioning of their service to the school. Third party applications can also write back data into the schools management system for specific datasets. Only data sets approved by the school can be read by a third party application.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
  • Other
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Wonde School Data Management is a cloud-based service utilising high-spec, high-capacity, fully-flexible cloud hosting services form Amazon Web Services. Any demand peaks placed on the Data Management service automatically triggers a temporary expansion of our data processing capacity, ensuring no disruption to service users.

Analytics

• Service usage metrics: Yes
• Metrics types: Basic usage metrics are available via the platform, additional metrics available on request.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Schools export their data via the Wonde API or create a support ticket for data to be provided via CSV download.
• Data export formats:
  • CSV
  • Other
• Other data export formats: JSON
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Wonde provides a 99.95% service availability.; ; Wonde School Data Management is a cloud-based service utilising high-spec, high-capacity, fully-flexible cloud hosting services form Amazon Web Services. Any demand peaks placed on the service automatically triggers a temporary expansion of our data processing capacity, ensuring no disruption to service users.; ; Service levels shall be agreed by us and service credits may be available under certain conditions.
• Approach to resilience: Available on request.
• Outage reporting: Reported via the online dashboard and email alerts to users.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Employees are only given access to the systems/software required for them to perform their role.; ; 2 factor authentication is utilised for access to these systems.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BM Trada
• ISO/IEC 27001 accreditation date: 20/10/2020
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Wonde utilise the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Wonde's configuration and change management approach utilises the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Wonde's vulnerability management approach utilises the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Wonde's protective monitoring approach utilises the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.
• Incident management type: Supplier-defined controls
• Incident management approach: Wonde's incident management approach utilises the policies, processes and controls stipulated under the ISO 27001 Information Security Management framework, against which Wonde are independently audited and certified annually.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Wonde demonstrates a steadfast commitment to combatting climate change and reducing carbon emissions through various initiatives. At the forefront of our efforts is the sustainable provision of goods and services, coupled with investments in low carbon digital innovation. Our commitment extends to our office infrastructure, which operates solely on renewable energy sources, while our business travel is powered by electric vehicles, effectively mitigating our carbon footprint. Moreover, we have implemented a green procurement system, collaborating with suppliers to ensure that products are sourced sustainably and are recyclable, further contributing to environmental preservation. Aligned with governmental objectives to achieve ‘Net Zero’ carbon emissions by 2050, Wonde actively pursues our own in-house Net Zero journey. Our comprehensive Carbon Reduction Plan is readily accessible on all our websites, providing transparency and accountability. This plan outlines our strategies, targets, and actions to reduce carbon emissions across our operations. For detailed insights into our carbon reduction endeavours, stakeholders can access our Carbon Reduction Plan at www.wonde.com/wp-content/uploads/Wonde-Carbon-Reduction-Plan-v2023.pdf. Through these concerted efforts, Wonde remains steadfast in our commitment to sustainability and environmental stewardship, striving to make a positive impact on the planet for future generations.

  Covid-19 recovery

  Wonde understand that supporting impacted individuals and strengthening communities is a vital requirement for national Covid-19 recovery. Our Stakeholder Managers work directly with local communities, establishing priorities and requirements before co-developing a targeted Covid-19 Recovery Plans for review, approval and implementation. Aligned to our Sustainability Development Goals, we leverage our innovative technological capabilities to develop low cost, high impact solutions that respond to local needs, can be rapidly implemented and widely adopted.

  Tackling economic inequality

  Wonde is dedicated to addressing economic inequality through various initiatives and collaborations aimed at empowering individuals and communities. As advocates for fair wages, we steadfastly support the National Living Wage, ensuring that our employees receive compensation that exceeds the prescribed threshold by an average of 63%. Recognising the significance of bridging the digital divide, Wonde actively engages with local stakeholders in communities facing this challenge. Through partnerships and initiatives, we facilitate the provision of digital skills training and support, offering local competitions, workshops, and educational materials. Our involvement extends to programs such as Kickstart and NetMatters, as well as initiatives like the Cambridge Norwich Tech Corridor, where we contribute to fostering technological literacy and advancement. Moreover, Wonde actively collaborates with organisations like 'Get with the Programme,' a charity dedicated to enhancing tech education by partnering with schools and businesses to deliver enriching learning experiences for students. In our commitment to fostering inclusive employment opportunities, Wonde offers apprenticeships and local job placements. Through partnerships with 40 local authorities and participation in government apprenticeship schemes, we actively work to improve pathways to sustainable employment, particularly for ethnic minority and disadvantaged groups. By providing apprenticeships and work experience opportunities, we aim to empower individuals with the skills and resources needed to thrive in the workforce and contribute meaningfully to their communities. Wonde remains steadfast in our dedication to tackling economic inequality, striving to create a more equitable and inclusive society for all.

  Equal opportunity

  Wonde Implement an inclusive recruitment practice, in line with the Public Sector Equality Duty Act, hiring employees across a broad spectrum of backgrounds and experience representing the communities and customers we work with. Wonde have a 50/50 male-female ratio, employ four military spouses as part of our Armed Forces Covenant pledge and support 10 employees requiring additional workplace adjustment.Wonde strives to create a healthy, supported workforce; with staff and client wellbeing at the heart of everything we do.

  Wellbeing

  Wonde ensure the wellbeing of our clients by actively supporting, promoting and creating opportunities for social value within each contract that we undertake, regardless of geographic location. For example, Wonde works with Plymouth Children in Poverty (PCIP), part of the Plymouth Drake Foundation. Wonde also deliver unclaimed food vouchers to food banks; and have already delivered thousands of these (at our expense) to local food banks across our client areas. Wonde have also run our own unique local Covid Scholars program that rewards commitment to excellence in School/Community/Sport. The wellbeing of our staff is supported by numerous employee benefits, including (but not limited to): - 4 day working week for all employees - Company sponsored wellness retreats - Private healthcare and/or dental insurance - Free on-site gym, and wellbeing room - Flexible, hybrid and remote working - Shopping vouchers - Flexible working contracts - Training options for up-skilling

Pricing

• Price: £360.00 to £600.00 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full access to all software features is included in the free trial, with no limited time period.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@wonde.com. Tell them what format you need. It will help if you say what assistive technology you use.