TELANA LIMITED

Google Cloud Services - Analytics & Business Intelligence

Telana offers Google's powerful data and AI platform services, including BigQuery for scalable data analysis and Gemini for advanced generative AI capabilities. This service helps organisations analyse large datasets, uncover insights, and leverage AI to enhance productivity and innovation.

Features

• Fully-managed, serverless data warehouse for analyzing terabyte-scale datasets
• Integration with Google's suite of AI and Machine Learning tools
• High-performance storage, networking, and data analytics solutions.
• Fully managed Platform-as-a-Service (PaaS)

Benefits

• Pay-for-use billing with sustained usage discounts.
• Benefit from Google's investment in security and reliability
• Perform ad-hoc queries on massive datasets quickly and efficiently.
• Leverage Google's AI models to drive business value
• Deeper insights from your data to make informed business decisions.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@telana.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

762651052175554

Contact

Andre Azevedo | Jen Holroyd | Sean McAndrew
+44 (0) 3452626747
accounts@telana.com

About your service

• Service categories:

  PaaS

  Analytics and Business Intelligence

  • Business Intelligence
  • Advanced Predictive Analytics
  • Location and Geospatial data management and analytics

Service scope

• Service constraints: No
• System requirements: None
• Cloud deployment model: Public cloud

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Details of Telana's Google Cloud Managed Service can be found under Lot 3: Cloud Support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Details of Telana's Google Cloud Managed Service can be found under Lot 3: Cloud Support.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Documentation, training, worked examples, best practices, and a free usage tier are available to assist users with getting started on Google Cloud Platform.; ; Getting Started: https://cloud.google.com/getting-started/; Online Documentation: https://cloud.google.com/docs/; Training Sessions: https://cloud.google.com/training/; Google Developers Codelabs provide a guided, tutorial, hands-on coding experience:; https://codelabs.developers.google.com/; Best practices: https://cloud.google.com/docs/enterprise/best-practices-for-enterprise-organizations; Free tier available: https://cloud.google.com/free
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Google's adoption of open APIs and open source technology allows users to move their data easily between cloud environments and prevent vendor lock-in (https://cloudplatform.googleblog.com/2016/07/how-to-escape-lock-in-with-a-multi-cloud-stack26.html). We offer third party solutions for offline data import/export (https://cloud.google.com/storage/docs/offline-media-import-export), and VM migration through recommended partners (https://cloud.google.com/migrate/). Further to this Articles 7 and 8 of Google Data Processing and Security Terms (https://cloud.google.com/terms/data-processing-terms) states that Google will provide the ability to correct, block, export and delete the Customer Data during the terms of the agreement. To the extent the customer does not have the ability migrate Customer Data to another system, Google will, at Customer’s reasonable expense, comply with any reasonable requests to assist in this.
• End-of-contract process: On the expiry or termination of the Agreement, after a recovery period of up to 30 days following such expiry or termination, Google will delete the Customer-Deleted Data within a maximum period of 180 days, unless applicable legislation or legal process prevents it from doing so
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Using the web interface: Manage and get insights into everything that powers your cloud application -- including web applications, data analysis, virtual machines, datastore, databases, networking, and developer services. Google Cloud Console helps you deploy, scale and diagnose production issues in a simple web based interface. Search to quickly find resources and connect to instances via SSH in the browser. Handle devops workflows on the go with powerful native iOS and Android applications. Master the most complex development tasks with Google Cloud Shell, your admin machine in the cloud.
• Web interface accessibility standard: WCAG 2.2 AAA
• Web interface accessibility testing: The portal used to access the services is provided by Google. Information on how Google ensure accessibility can be found here: https://docs.cloud.google.com/docs/accessibility
• API: Yes
• What users can and can't do using the API: Access Google Cloud Platform products from your code. Cloud APIs provide similar functionality to Cloud SDK and Cloud Console, and allow you to automate your workflows by using your favorite language. Use these Cloud APIs with REST calls or client libraries in popular programming languages.
• API automation tools:
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools:
  • Packer
  • Kubernetes
  • Spinnaker
  • Google Cloud Deployment Manager
  • Pivotal
  • Jenkins
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility:
  • Linux or Unix
  • Windows
  • MacOS
  • Other
• Using the command line interface: The CLI can be used to access products and services on GCP from the command-line. You can run these tools interactively or in your automated scripts.; https://cloud.google.com/sdk/

Scaling

• Independence of resources: GCP runs on top of Google's infrastructure which serves billions of users across many products and services, the integrity and scale of those services ensures that user demand is handled appropriately.; Customer data is logically segregated by domain to allow data to be produced for a single tenant only.; The authorization to provision additional processing capacity is obtained through budget approvals and; managed through internal SLAs as part of an effective resource economy.; Further details - https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf (Section AAC-03.1 and IVS-04.3)
• Usage notifications: No

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: See documentation for further metrics https://cloud.google.com/products/management/
• Reporting types:
  • API access
  • Real-time dashboards
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Google

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
• Other data at rest protection approach: Google hard drives leverage technologies like FDE (full disk encryption) and drive locking.; https://cloud.google.com/security/encryption-at-rest
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed

Backup and recovery

• What’s backed up:
  • Databases
  • Logs
  • Persistent disk snapshots
• Backup controls: This varies between services, users can control what backups are performed via the web interface, CLI or APIs.
• Datacentre setup:
  • Multiple datacentres with disaster recovery
  • Single datacentre with multiple copies
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team
• Backup and recovery: Yes
• RPO/RTO: Yes

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Securing data in transit is a high priority for Google. Google was the first major cloud provider to enable HTTPS/TLS by default. Google has also upgraded all our RSA certificates to 2048-bit keys, making our encryption in transit for Cloud Platform and all other Google services even stronger. Perfect forward secrecy (PFS) minimizes the impact of a compromised key, or a cryptographic breakthrough. It protects network data by using a short- term key that lasts only a couple of days and is only held in memory, rather than a key that’s used for years and kept on durable storage.; https://cloud.google.com/security/
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Google encrypts Cloud Platform data as it moves between our data centers on our private network. Traffic on Google's networks is encrypted.; https://cloud.google.com/security/

Availability and resilience

• Guaranteed availability: SLAs are service specific:; https://cloud.google.com/terms/sla/
• Approach to resilience: Google operates a global network of data centers to reduce risks from geographical disruptions. The link; below includes the locations of our data centers:; http://www.google.com/about/datacenters/inside/locations/; Google does not depend on failover to other providers and builds redundancy and failover into its own; global infrastructure.; Google performs annual testing of its business continuity plans to simulate disaster scenarios that simulate catastrophic events that may disrupt Google operations.; https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf (section BCR-01)
• Outage reporting: Google maintains a dashboard with service availability and service issues here:; https://status.cloud.google.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Google Cloud Identity & Access Management (IAM) lets administrators authorize who can take action on; specific resources, giving you full control and visibility to manage cloud resources centrally. For; established enterprises with complex organizational structures, hundreds of workgroups and potentially; many more projects, Cloud IAM provides a unified view into security policy across your entire; organization, with built-in auditing to ease compliance processes. IAM access policies are defined at the; project level using granular controls of users and groups or using ACLs.; https://cloud.google.com/iam/; https://cloud.google.com/compute/docs/access/; ; For further information see;; https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf; Section IAM-12
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Devices users manage the service through:
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Less than 1 month
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
  • Other
• Other security governance standards: https://cloud.google.com/security/compliance; SSAE16 / ISAE 3402 Type II:; SOC 1; SOC 2; SOC 3 public audit report; ISO 27001; ISO 27017; ISO 27018; FedRamp ATO for Google App Engine; PCI DSS v3.1; HIPAA; CSA STAR; EU Data Protection Directive; EU-U.S. Privacy Shield Framework
• Information security policies and processes: https://cloud.google.com/security/compliance; Custom, ISO27001, ISO27017, ISO270018

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: In Google production environments, software updates are manually vetted to ensure the stability of the system. Changes are then tested and cautiously rolled out to systems. The details vary somewhat depending on the service being considered, but all development work is separated from the operation systems, testing occurs in a multi-staged fashion in both environments and in dedicated test settings. We can share, under NDA, the SOC2 audit report (based on standards from the International Auditing and Assurance Standards Board), which describes the change management process. Additionally, changes to code go through a process of code review involving additional engineer(s)
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Google administrates a vulnerability management process that actively scans for security threats using a combination of commercially available and purpose-built in-house tools, intensive-automated and manual penetration efforts, quality assurance processes, software security reviews and external audits. The vulnerability management team is responsible for tracking and following up on vulnerabilities. Once a vulnerability requiring remediation has been identified, it is logged, prioritized according to severity, and assigned an owner. The vulnerability management team tracks and follows up frequently until remediated. Google also maintains relationships with members of the security research community to track issues in Google services and open-source tools.; https://cloud.google.com/security/whitepaper
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Google’s security monitoring program is focused on information gathered from internal network traffic, employee actions on systems and outside knowledge of vulnerabilities. At many points across our global network, internal traffic is inspected for suspicious behavior, such as the presence of traffic that might indicate botnet connections. Network analysis is supplemented by examining system logs to identify unusual behavior, such as attempted access of customer data. They actively review inbound security reports and monitor public mailing lists, blog posts, and wikis. Automated network analysis helps determine when an unknown threat may exist and escalates to Google security staff.; https://cloud.google.com/security/whitepaper
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We have a rigorous incident management process for security events that may affect the confidentiality, integrity, or availability of systems or data. This process specifies courses of action, procedures for notification, escalation, mitigation, and documentation. Google’s security incident management program is structured around the NIST guidance on handling incidents (NIST SP 800–61). Key staff are trained in forensics and handling evidence in preparation for an event, including the use of third-party and proprietary tools. Testing of incident response plans is performed for key areas, such as systems that store sensitive customer information.; https://cloud.google.com/security/whitepaper
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: KVM hypervisor
• How shared infrastructure is kept separate: Customer data is logically segregated by domain to allow data to be produced for a single tenant only. Read white paper here : https://cloud.google.com/security/security-design/resources/google_infrastructure_whitepaper_fa.pdf; https://cloud.google.com/files/Google-Cloud-CSA-CAIQ-January2017-CSA-CAIQ-v3.0.1.pdf (Section AAC-03.1)

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Google are a participant in the E3P Code of Conduct:; ; https://e3p.jrc.ec.europa.eu/node/575; ; further information on Google's approach to energy effiency can be found at https://www.google.com/about/datacenters/efficiency/internal/

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount

• Provide your minimum discount applicable to your baseline prices: 3%

Formula for calculating price of your services

• Formula for calculating price of your services:

  Which of the core deployment models you intend to offer

  Public Cloud

  Public Cloud - Formula for calculating price of your services

  ---

  Total Cost

  The Total Cost for a buyer's call off requirement in a Public Cloud Deployment

  =

  Baseline Pricing

  The buyer can find our pricing both by following the link in the service description documents, and by following the public web link below. Note that our pricing, as a reseller, is based on the vendors RRP, and as such we rely on the vendors service catalogs.

  Baseline Pricing - Web link

  https://telana.com/telana-limited-g-cloud-15

  -

  Minimum Discounting

  3%

  +

  Onboarding Activity

  Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process

  +

  Additional sources of cost

  The buyer may wish to procure additional managed or professional services from us, which is priced separately - but optional.

  -

  Additional sources of cost reduction

  Through our partnerships with the vendors we are able to help buyers secure funding and commitment based discounts

  ---

• Total Cost: The Total Cost for a buyer's call off requirement in a Public Cloud Deployment
• Baseline Pricing: The buyer can find our pricing both by following the link in the service description documents, and by following the public web link below. Note that our pricing, as a reseller, is based on the vendors RRP, and as such we rely on the vendors service catalogs.
• Baseline Pricing - Web link: https://telana.com/telana-limited-g-cloud-15
• Minimum Discounting: 3%
• Onboarding Activity: Onboarding costs may vary based on your specific requirements, please confirm with suppliers during the clarification process
• Additional sources of cost: The buyer may wish to procure additional managed or professional services from us, which is priced separately - but optional.
• Additional sources of cost reduction: Through our partnerships with the vendors we are able to help buyers secure funding and commitment based discounts

Mandatory certifications

• Mandatory certifications:

  Are you are bidding to offer IaaS and/or PaaS as a reseller or are you in sole control of the infrastructure

  Reseller

  Cloud service suppliers you intend to resell with evidence

  Organisation 1

  Organisation name

  Google

  Website address/upload for organisation

  Website address

  Website address

  https://cloud.google.com/find-a-partner/partner/ancoris

  Organisation 2

  Organisation name

  Microsoft

  Website address/upload for organisation

  Website address

  Website address

  https://marketplace.microsoft.com/en-us/partners/ee1089e9-c06d-42ba-8a11-47b54b62e14d/overview

  ISO 9001 certification

  Provided

  ISO 27001 certification

  Provided

  ISO 20000-1 certification

  Provided

  Are you reliant on the Cloud Service Provider for some accreditations

  Yes

Cyber Essentials

• Do you have a Cyber Essentials Plus certificate?: Yes
• Cyber Essentials Plus certificate Number: 562101ec-7a27-46c7-973c-ce08307f31fc

Non-mandatory Standards and certifications

• ISO 28000:2022 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • ISO27018

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at accounts@telana.com. Tell them what format you need. It will help if you say what assistive technology you use.