DEVONPORT ROYAL DOCKYARD LIMITED

Enterprise Collaboration Service - OFFICIAL SENSITIVE

The Enterprise Collaboration Service is a web based work-space hosted within the MOD secure cloud. The service can be used to manage, store and securely distribute information up to and including UK OFFICIAL-SENSITIVE classification. The service delivers secure Document Management, Business Process and Business Intelligence toolsets alongside Collaborative networking capability.

Features

• Allows Enterprise teams to collaborate and share applications effectively.
• Deployed for access from the Restricted LAN interconnect (RLI/ALI).
• Data dashboards and visualisation tools
• Used for information assets up to OFFICIAL-SENSITIVE
• Interactive community homepage with notice areas, discussion boards etc.
• Secure document management with full auditability
• Workflow capability

Benefits

• Enables joint team alliancing, overcomes any local interoperability issues.
• Allows access to multiple applications for Enterprise Project Collaboration
• Allows teams to work collaboratively and securely, from remote locations.
• Enables information sharing across RLI boundaries with approved industry partners.
• Allows the management and storage data up to OFFICIAL-SENSITIVE classification.
• Enables the segregation of Assets Subject to Special Conditions (ASSC)

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

762715040488154

Contact

Andy Dunn
07983636092
navalnuclearbids@babcockinternational.com

About your service

• Service categories:

  Applications

  Collaborative

  • Enterprise community
  • Team collaboration

  Conferencing and virtual event

  • Virtual Event Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Service accessed from RLI/ALI end points including SMI2.; Routine maintenance planned and scheduled in advance, with steps taken to reduce impact to service.; Compatible VDI component available on Client UAD.
• System requirements:
  • Access to a suitable network connection
  • A compatible web browser
  • Compatible VDI Component on UAD

User support

• Email or online ticketing support: Yes
• Support response times: Standard 4 Hour response to Priority 1 incidents but ability to tailor to customer requirement.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime).; ; * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation.; ; SLA's above and beyond the standard offering are priced on request.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: The setting up of a new Enterprise Collaboration Service is tailored to the user requirement. This can include:; - digitisation of information assets; - data migration/import; - Admin and user training; - production of appropriate documentation sets; - guidance and assistance for the Information Asset Owner and the accreditation process; These can be priced separately as required.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Microsoft Office Applications
• End-of-contract data extraction: Should you require your data to be extracted at point of exit a fee will be applied this is subject to the amount of data and security level for data held on the system. Data will be held on backup tapes for up to a year after cessation of the contract, after such time we cannot guarantee that data can be retrieved.
• End-of-contract process: Formal notice is given for the termination of the service 90 days prior to contract end. Access to the customer workspace is removed. Any data can be extracted, but will be subject to a fee depending upon Security level and volume of data.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: No
• Customisation available: Yes
• Description of customisation: The Enterprise Collaboration Service can be tailored according to the customer requirements. This includes look and feel, features, application access, security and system integration with branding to suit corporate or project identity.

Scaling

• Independence of resources: Close monitoring of demand and consumption via appropriate performance monitoring toolsets in parallel with appropriate scaling of infrastructure resources to meet demand.

Analytics

• Service usage metrics: Yes
• Metrics types: System Availability; User Consumption; Other metrics available on request
• Reporting types: Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: COTS products as required by Customer.

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: Less than once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type: Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Data exports can be provided through requests to the Service desk, the process is tailored to suit the level of security classification and volume of data to be exported.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Dependant upon chosen COTS products
• Data import formats:
  • CSV
  • Other
• Other data import formats: Dependent upon chosen COTS product

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Standard Infrastructure and application availability - 04:00 – 23:59 (Monday to Friday)* - 95% SLA (Outside Scheduled Downtime). * Infrastructure and Applications may be available at times outside of the target availability hours stated above. Notwithstanding any such additional availability will be excluded from any Service Availability KPI calculation. SLA's above and beyond the standard offering are priced on request.
• Approach to resilience: Available on request
• Outage reporting: Email alerts/phone calls

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Interfaces and support channels Access is managed through Access Control Lists (ACL's) defined by the Customer through approved workflows. Access to information is managed on a need-to-know basis, this includes restricting Admin access to the data and auditability records against information.; ; Audits of unused accounts and privilege escalation are undertaken to maintain appropriate access.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: DAIS accredited
• Information security policies and processes: Babcock's service conforms to the Security Policy Framework, JSP 440 and JSP 604. We undertake Security Working Groups with our DAIS case officer and NTA. Each new service undertaken follows the outlined accreditation on-boarding process and requires Customer Information Asset Owner approval for on-boarding.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: Incident management is undertaken subject to ISO20000 controls and processes, the scope of which includes other relevant service management elements.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request due to sensitivity.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request due to sensitivity.; ; Complies to Authority defined standards.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Other
• Other public sector networks: RLI / ALI

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance UK Limited
• ISO/IEC 27001 accreditation date: Wednesday 2 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: DNV Business Assurance UK Limited
• ISO 9001 accreditation date: Wednesday 19 February 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 2e821373-616d-47fa-91f8-552d9bed5cfb
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 8a9c4bfb-8fd5-4b30-9463-d9a6378787f3
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at navalnuclearbids@babcockinternational.com. Tell them what format you need. It will help if you say what assistive technology you use.