HCL Technologies UK LImited

HCLTech Office 365 Services

HCLTech provides the entire range of services to enable organisations to take advantage of the full collaboration suite from Microsoft, including Office 365. As a Microsoft Certified Partner we have the skills, experience and toolsets to ensure a smooth transition to these world-leading technologies within the trusted Microsoft cloud.

Features

• World-leading Software as a Service collaboration suite from Microsoft
• Secure, robust, scalable Office 365 solution, plus all SharePoint Versions
• Intuitive and familiar tools fully integrated into a powerful suite
• Highly available solution backed by financial Service Level Agreements
• Subscription based model for Office 365, always up to date
• Anywhere access across virtually all devices including mobile
• 50GB mailbox as standard, enough for the most demanding users
• High-definition video-conferencing with document sharing capability on Office 365
• Collaboration through Microsoft Teams, Yammer and Skype for Business
• Office 365 is a productivity tool to help achieve more

Benefits

• Easy to use and familiar interfaces on Office 365
• No infrastructure or refresh requirements
• Straightforward and easy to understand commercial model
• Latest versions of Office Suite with Office 365
• Office 365 works with any device
• Integrates seamlessly with the wider Microsoft cloud tools and portfolio
• Real-time collaboration with teams through a variety of channels
• Innovative Office 365 applications
• Intelligent cloud services
• Simplified Office 365 migration, no upgrades required

£550 to £1,650 a user

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

762859965575420

Contact

Paul Montgomery
+44 (0) 20 7105 8600
CCSFrameworks@hcl.com

Planning

• Planning service: Yes
• How the planning service works: Service includes solution design, deployment, integration and security assessment.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Office 365
  • Microsoft Azure Cloud
  • Associated Microsoft applications
  • Amazon Web Services
  • Google Cloud Platform

Training

• Training service provided: Yes
• How the training service works: We provide tailored training to meet the needs of the specific client requirement. We have capability to produce learning materials on a variety of media and undertake end user training, 'train the trainer' as well as remote 'webinar' style teaching methods.
• Training is tied to specific services: Yes
• Services the training service works with: Provide training across all the cloud and software services offered.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: "HCLTech has a proven approach to migrating organisations to the Office365 suite, maintaining solutions in a hybrid state or co-existing during the the migrations itself. We provide the following services:; - Overall Project Management including on premise Exchange and other associated technologies like Active Directory, BES etc. ; - User scheduling and communication; - Execution of all messaging system changes for access control, message routing, free/busy coexistence and directory changes that are required to support coexistence and migration ; - Migration of any client-side data, as appropriate for the customer. This includes but is not limited to local address books, local PSTs, and local Outlook settings."
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Azure Cloud
  • Amazon Web Services
  • Google Cloud Platform
  • Public, Hybrid and Private Cloud Hosting including
  • Public Cloud offereings including Amazon Web Services and Microsoft Azure
  • Strategic partnerships with key players such as Microsoft and Amazon

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: HCLTech provides a Quality Assurance (QA) service for a customer’s SuccessFactors solution. This is from a high level design and integrated solution map point of view to analyse and recommend changes to the solution, to from a more robust or tightly integrated high level design. In addition, we can analyse the existing solution or deployment issues to help customers overcome adoption or deployment problems. HCLTech’s quality management system evolved continually through industry standard processes and best practices employing internationally renowned standards/frameworks like ISO 9001, ISO 27001, ISO 20000, CMMi L5, ITIL v3, TL 9000, AS9100/NF EN ISO 9001:2008, Six Sigma methodologies etc.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We have a dedicated on-shore support team who can provide remote support. ; We provide 24 hour issue logging using our onshore and offshore support centres. Our ticketing systems are generally fully integrated with our clients ensuring no new processes are necessary for end users to learn.

Service scope

• Service constraints: Our service is built bespoke to meet the client's business needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The response is based upon the SLA defined with each customer; The response time is agreed on the priority of the Incident.; ; Typical responses during business hours: ; Severity 1 = 1 hour; Severity 2 = 2 hours; Severity 3 = 1 working day ; Severity 4 = 2 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: HCLTech services cover full-range of application technologies and platforms. We provide the interface to the cloud hosting of software service providers as part of our comprehensive support arrangements. Our support covers Level 1, 2 and 3.
• Web chat accessibility testing: HCLTech services cover full-range of application technologies and platforms. We provide the interface to the cloud hosting of software service providers as part of our comprehensive support arrangements. Our support covers Level 1, 2 and 3.
• Support levels: Our support levels are bespoke to customer requirements. We can incorporate but are not limited to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), response times and service credits. HCLTech can also provide service reporting on the basis of user experience.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Citrix and Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 21/06/2023
• What the ISO/IEC 27001 doesn’t cover: Not applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: Not Applicable
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not Applicable
• PCI certification: Yes
• Who accredited the PCI DSS certification: Not Known
• PCI DSS accreditation date: Not Known
• What the PCI DSS doesn’t cover: Not Known
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 9001:2008 - Quality Management
  • ISO/IEC 20000-1:2011 - Service Management
  • ISO 14001 - Environmental Management

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At HCL Technologies, we believe that we have got accountability to the future, as well as an imperative role to play in addressing global challenges, such as climate change and environmental sustainability. ; HCLTech commits itself to confronting these challenges by assuming a leadership role in fostering a sustainable environment and responding appropriately to the risk posed by environmental degradation. ; HCLTech will strive to achieve excellence in environmental management by:; • Integrating environmental considerations into our all areas of operations, considering our environmental risks, responsibilities and organisational capability; • Meeting all environmental compliance obligations applicable to the organisation; • Reducing our ecological footprint through optimised utilisation of natural resources, including land, water and by ensuring the responsible use of energy throughout our operations, including conserving energy, improving energy efficiency and giving preference to renewable over non-renewable energy wherever feasible; • Introducing more sustainable and green procurement approaches; • Preventing pollution and minimising all types of waste, including e-Waste by adopting a Reduce-Reuse-Recycle-Recovery philosophy; • Being an environmentally responsible neighbour in the community where we operate, and correct incidents or conditions that endanger the environment; • By committing ourselves to open and constructive engagement with communities surrounding our operations on environmental matters; • Providing a framework for setting and reviewing environmental objectives and targets; • Continually improving and learning from our efforts in working towards environmental sustainability; • Monitoring and reporting our environmental performance to key stakeholders; • Ensuring that environmental policy is communicated to all the concerned persons working for or on behalf of the organisation, to make them aware of their environmental responsibilities ; • By making our environmental policy available to all stakeholders, including public on demand; • Maintaining appropriate controls, including periodic review of environmental policy, to ensure its applicability and relevance to the changing scenarios and stakeholder’s expectations.

  Covid-19 recovery

  The outbreak of the COVID-19 pandemic and its ruinous effect on lives and livelihoods has been unprecedented in modern times. HCLTech has used its position as a global IT company to mitigate the effects where possible, supporting our clients to continue operating in these difficult times and providing help to those affected. We have developed rapid solutions to support our customers in returning to work during the pandemic with examples ranging for PPE stock management, workforce social-distancing solutions and the deployment of remote working technology. ; Our HCLTech Foundation is a focal point for global programmes and has coordinated our support for COVID-19 affected communities. ; As a result of the pandemic there have been many industries that have been heavily impacted economically and many job losses have been caused as government support is reduced, companies going into administration and many freelance/ self-employed prospects have simply disappeared.; Some of the people displaced by the pandemic will have transferable skills and just need limited support in cross-training. ; We offer a number of opportunities to help semi-skilled staff enter the IT services world. Schemes such as our ‘Consultant in Training’ programme where staff are taken on and have a mix of formal training and on the job mentoring to give them the skills to continue on this path. The formal training can result in recognised qualifications, such as technology or project management certifications. Many alumni of this programme are taken on by HCLTech as the first rung on their new career ladder.; With regard to the less skilled people left stranded by the Coronavirus outbreak we provide targeted help in a similar way to how we support disadvantaged individuals.; We will work with our customers to understand the impact of COVID-19 and develop CSR plans to support these at a local level.

  Tackling economic inequality

  HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality/diversity, the economy, health/wellbeing and local communities. For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all.; In the UK, HCLTech works in partnership with the Prince’s Trust to maximise our CSR activities relating to how technology can make a positive difference to the lives of people and organisations worldwide. We have developed an education programme called “Get Started with Technology” to upskill disadvantaged youth across the country.; In the UK, HCLTech runs a CIT (Consultant in Training) programme every year, whereby we hire fresh graduates with no prior corporate experience in the UK and train them on relevant technologies, then employ and mentor them to be Consultants. This has been run in conjunction with Manchester Business School and we are looking to expand this programme to include the other Higher Education establishments.; We are mindful of our role to play in of supporting local businesses and generating additional economic development through our engagements. As such, we consider using local suppliers to meet requirements that we cannot fulfil ourselves. As an example, a significant proportion of the initial User Experience and Design work for new Manchester United app was undertaken by Manchester based Small/Medium sized Enterprises (SMEs). ; HCLTech runs innovation labs, collaborating through global Hackathons or developing patents for new and emerging technologies. We share this knowledge via events and Webinars, as well as providing access to thought leadership in the guise of our Chief Information Officer (CIO) Council. Recent events have covered such diverse topics as Blockchain, Robotic Process Automation (RPA), Cognitive Systems and Artificial Intelligence (AI) and Internet of Things (IoT).

  Equal opportunity

  HCLTech focusses on creating/sustaining a nurturing environment for all employees, irrespective of backgrounds, gender, nationality, culture, ethnicity, age or differing abilities of individuals. ; Gender parity and inclusion at all levels of the hierarchy is our top priority, with a special focus given to increasing the representation of women leaders at key leadership positions. The female employee ratio is a crucial metric that is reported and reviewed quarterly in the company board meetings. All our recruitment teams carry a target on gender hiring and all our job specifications have been reviewed to make them gender neutral. ; HCLTech is committed to Corporate and Social Responsibility (CSR) to help equality & diversity, the economy, health & wellbeing and local communities. We have initiatives running to support, nurture, develop and celebrate the successes of disadvantaged communities or individuals. We endeavour to make a positive impact in the lives of people within the communities we operate in. ; ; For local economies/communities, HCLTech creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all. ; ; The company implements and maintains a management system that sets targets to monitor and continually improve our social performance across the company. Also, we comply with all relevant legislative and regulatory requirements relating to be a responsible business, including, but not limited to, the Modern Slavery Act, the Equality Act, the Public Services Act and the Living Wage Act.; ; To propagate an inclusive culture at HCLTech, a virtual Inclusion Lab model has been designed in consultation with business and HR stakeholders. The objective was to design a systemic, top down approach where each leader was sensitised and given the necessary skillset, mindset and toolset to actively demonstrate and promote inclusive behaviours.

  Wellbeing

  HCLTech is committed to employee overall wellbeing through.; Physical/Occupational; •Ergonomics Training; Employees have access to e-Learning based ergonomics training. ; •Chiropractor consultations; Organised at the workplace to advise employees on correct sitting posture.; •Virtual General Practitioner; This allows employees to seek an appointment and follow ups with a GP to discuss medical issues.; •Gym Flex/Cycle to Work; This benefit allows employees to seek attractive discounts on gym memberships and purchase a bicycle.; •Health Check-ups; We organise for basic health check-ups, like Body Mass Index (BMI), glucose and cholesterol screening at the workplace for all our employees. ; •Preventive Healthcare; Webinar on smoking cessation and good nutrition.; Mental/Emotional; •Employee Assistance Programme; Free, confidential counselling services available for employees and their families in the local language on areas of emotional health, family issues, financial and legal guidance and other work and personal matters. ; •Wellbeing Webinars; Monthly workshops facilitated by clinical psychologists around various topics to have a better understanding on mental health issues and practical tips on how to deal with them.; •Mental Health Awareness; Campaign to create awareness on mental health, breaking stereotypes and proactive ways for employees to become more self-aware, mentally resilient and emotionally secure.; •Mindfulness and Yoga Workshops; To help employees overcome stress, anxiety and increase resilience and emotional intelligence, while improving communication.; Financial ; •HCLTech Discount Scheme/Perks at Work; Employees and family access to avail attractive discount schemes on over 3,000 products; •Financial Wellbeing Workshop; To help employees understand the various financial instruments to enable them to make the right decision on investments, pension decisions and future savings.; Emotional/Psychological; •Chat sessions, culture and festive celebrations; This helps to bring various teams to interact and come together to create a livelier environment at the workplace. ; •Part time and Flexi Working Policies to help people effectively manage their work life balance.

Pricing

• Price: £550 to £1,650 a user
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.