OZLK It Ltd

DevOps Direct Support

DevOps Direct Support, part of Ozlk IT Ltd, specialises in UK-wide cloud support for AWS, Azure, and GCP. Demonstrated expertise in successful healthcare, fintech, e-commerce, and public sector projects, including Siemens UK’s RailExplore overhaul. Our skilled, SC-cleared team ensures secure, customized cloud solutions.

Features

• System Design and Assurance
• Vendor Selection Assistance
• Continuous Integration/Continuous Deployment (CI/CD) Pipelines
• Security Compliance and Auditing
• Performance Optimisation
• Disaster Recovery Planning
• Operational Support and Troubleshooting
• Training and Knowledge Transfer
• Scalability Planning
• Custom Cloud Automation Solutions

Benefits

• Reduces Deployment Times
• Enhances Security Posture
• Lowers Operational Costs
• Boosts System Reliability
• Facilitates Scalable Growth
• Improves Disaster Recovery Responses
• Enhances Team Skill Sets
• Streamlines Business Processes
• Reduces Business Risk
• Increases Customer Satisfaction

£50 to £220 a unit an hour

• Education pricing available

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ozlk.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

762951393359807

Contact

Omer Ozulku
+447 445 777 422
info@ozlk.net

Planning

• Planning service: Yes
• How the planning service works: DevOps Direct Support offers comprehensive planning services tailored to the implementation of cloud hosting and software solutions. Our approach begins with detailed business analysis to understand your unique operational needs and objectives. We collaborate closely with your team to map out the most efficient and effective path to cloud integration, focusing on aligning our strategies with your business goals.; ; Our solution design process involves crafting customized cloud architectures that are robust, scalable, and cost-effective. We consider all aspects of the cloud environment, from selecting the appropriate cloud platforms (AWS, Azure, GCP) to designing the architecture that best suits your specific requirements.; ; In addition to our design and analysis services, we emphasize the importance of security architecture. Our team of SC-cleared professionals develops comprehensive security frameworks that integrate seamlessly with your cloud solutions, ensuring that your data remains protected and your operations comply with relevant regulations and standards.; ; Throughout the planning phase, we prioritize transparency and communication, ensuring that you are fully informed and involved at every step. Our goal is to facilitate a smooth and successful transition to cloud services, empowering your business with enhanced flexibility, security, and efficiency.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We offer specialised training programmes for cloud software and hosting services, designed to empower teams with the skills necessary to effectively manage and utilise cloud technologies. Our training covers a wide array of topics, including basic cloud concepts, advanced cloud architecture design, security best practices, and operational strategies for AWS, Azure, and GCP platforms.; ; Our curriculum is structured to accommodate all levels of expertise, from beginners to advanced users, ensuring that every participant can benefit regardless of their initial skill level. We focus on hands-on sessions and real-world scenarios to provide practical experience. This approach helps participants understand not just the theoretical aspects of cloud technology but also how to apply them effectively in their daily work.; ; Additionally, we customise our training sessions based on the specific needs of the client, which may include specialised modules on cloud automation, data migration strategies, or continuous integration and deployment practices. By the end of the training, participants are well-equipped to optimise cloud resources, improve security, and enhance overall cloud service management within their organisations.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: DevOps Direct Support specialises in facilitating seamless migrations to the cloud, as well as transitions between cloud services. Our expert team assists organizations in every phase of the migration process, ensuring minimal disruption and maximum efficiency.; ; Our approach begins with a comprehensive assessment of your existing infrastructure to determine the optimal migration strategy. This includes evaluating your current applications, databases, and storage solutions to identify what can be moved to the cloud and how. We prioritise workloads based on complexity and business impact to ensure a smooth transition.; ; We then design a detailed migration plan that outlines the steps for a successful move, including the selection of appropriate cloud platforms (AWS, Azure, or GCP), depending on your specific needs and goals. Our team ensures that all technical and security considerations are addressed, including data integrity, privacy compliance, and application dependencies.; ; During the actual migration, we utilise proven tools and methodologies to transfer your assets efficiently. We support both lift-and-shift approaches and more complex migrations involving application modernization or refactoring to leverage cloud-native capabilities.; ; Post-migration, we provide extensive support and optimization services to ensure your new cloud environment is fully operational, secure, and cost-effective, helping you realise the full benefits.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: DevOps Direct Support offers extensive quality assurance and performance testing to ensure your cloud applications meet top quality, reliability, and performance standards. Our approach combines both automated and manual testing strategies tailored to each specific cloud environment and business requirement.; ; Quality Assurance: We conduct comprehensive reviews of cloud applications and infrastructure to preemptively identify potential issues. Our testing suite covers functional, integration, security, and user acceptance testing, ensuring applications are robust, secure, and user-friendly.; ; Performance Testing: We perform detailed performance assessments, including load testing, stress testing, and scalability testing, to ensure applications can efficiently handle varied user loads. We simulate different scenarios to identify performance bottlenecks and optimize resource allocations, ensuring applications maintain high performance during peak loads.; ; Our process includes continuous feedback through detailed reports and recommendations, empowering you to make informed decisions regarding improvements and optimizations. Our goal is to maintain stringent quality standards, enhance user experience, and ensure operational excellence in your cloud operations.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Data Encryption Services
  • Compliance Assessments
  • Identity and Access Management (IAM)
  • Threat Intelligence
  • Vulnerability Management
  • Security Awareness Training
  • Network Security Solutions
  • Security Operations Center (SOC) Services)
  • Mobile Device Management (MDM)
  • Cloud Security
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive ongoing support for cloud hosting and software services, whether they are managed by the buyer, our own organisation, or a third-party provider. Our support services are designed to ensure seamless operation and optimisation of cloud environments across AWS, Azure, and GCP platforms.; ; Support Services Include:; ; Proactive Monitoring and Management: We continuously monitor cloud systems to detect and resolve issues before they impact business operations, ensuring high availability and performance.; Incident Response: Our team is available around the clock to respond to and resolve any operational issues, reducing downtime and maintaining service continuity.; Performance Optimisation: Regular reviews and adjustments are made to the cloud setup to ensure optimal performance, including scaling resources to meet demand without overspending.; Security Updates and Compliance Management: We manage security patches, updates, and compliance checks to protect data and adhere to regulatory requirements.; Customised Support Plans: Tailored support packages are available depending on the specific needs and complexities of the hosting or software services in use.; Our goal is to provide a responsive, effective support structure that allows organisations to leverage cloud technology efficiently and with confidence.

Service scope

• Service constraints: Support Modes: We offer both remote and in-person support, with in-person support available too.; Service Hours: Standard support runs from 8:00 AM to 6:00 PM GMT, Monday to Friday. We also provide flexible hours for 24/7 monitoring and maintenance of critical services.; Technology Limitations: Our expertise is focused on AWS, Azure, and GCP. ; Resource Scaling: Immediate scaling beyond set thresholds needs additional planning and approval.; Custom Development: Extensive modifications or new developments are subject to resource availability.; Data Compliance: We adhere to UK data protection laws. Compliance with non-UK laws must be discussed in advance.; Language Support: Primarily in English

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response Times:; We respond to email and online ticketing support queries within 2 hours during business hours. Response times may extend up to 12 hours on weekends and holidays to ensure comprehensive support coverage.; ; Ticket Management:; Yes, users can manage the status and priority of their support tickets through our online system, allowing for better tracking and faster resolution of critical issues.; ; Accessibility Standards:; Our online ticketing support management system meets WCAG 2.1 AA standards, ensuring accessibility for all users, including those with disabilities.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: We have conducted extensive testing of our web chat with assistive technology users, including sessions with screen reader users and those who rely on keyboard navigation. These tests help us ensure that our service remains accessible and user-friendly for all individuals, leading to ongoing improvements based on user feedback and testing outcomes.
• Support levels: 1. Standard Support:; ; Availability: Business hours (9 AM - 5 PM, Monday to Friday); Response Time: Within 4 hours; Cost: Included in all monthly packages; Features: Access to online ticketing system, email support, and troubleshooting.; ; 2. Enhanced Support:; ; Availability: Extended hours (7 AM - 7 PM, Monday to Saturday); Response Time: Within 2 hours; Cost: Additional £200/month to any package; Features: Includes all Standard Support features plus priority ticket handling and direct phone support.; ; 3. Premium Support:; ; Availability: 24/7; Response Time: Within 1 hour; Cost: Additional £500/month to any package; Features: Includes all Enhanced Support features, plus emergency response service and a dedicated Technical Account Manager.; Technical Account Manager:; Available with Premium Support, providing personalized guidance, quarterly reviews, and strategic planning assistance.; ; Cloud Support Engineer:; Included in Enhanced and Premium Support to assist with complex cloud infrastructure issues.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  DevOps Support Services commits to fighting climate change by optimizing the energy efficiency of the cloud environments we manage. We implement green computing practices such as efficient workload distribution and server virtualization to minimize the carbon footprint of our digital operations. Our strategies reduce power consumption and decrease the need for physical hardware, thus lowering the overall environmental impact. Additionally, we encourage and support our clients in adopting sustainable technologies and practices, contributing to broader climate change mitigation efforts across the public sector.

  Tackling economic inequality

  Our service aims to tackle economic inequality by promoting technology access and education. We provide discounted or free training sessions on DevOps and cloud management to underrepresented groups and economically disadvantaged communities. By equipping individuals with these high-demand tech skills, we empower them to access better employment opportunities, fostering economic mobility and helping close the income gap. Additionally, we prioritize hiring and subcontracting from local SMEs and minority-owned businesses, thereby supporting economic growth and diversity within the community.

  Wellbeing

  DevOps Support Services enhances wellbeing by ensuring reliable and secure digital infrastructure, which is crucial for modern healthcare and public services that many depend on for well-being. Our round-the-clock support minimizes downtime and improves the efficiency of digital services, directly contributing to stress reduction and increased productivity among public sector employees. Furthermore, we advocate for and implement work-life balance practices within our operations, promoting remote work technologies that support flexible working hours and better life quality for our team and our clients' teams. Also for our employees we distribute a free session from betterhelp company to help with their emotional wellbeing too.

Pricing

• Price: £50 to £220 a unit an hour
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODT

• Skills Framework for the Information Age rate card

  ODT

• Service definition document

  ODT

• Terms and conditions

  ODT

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@ozlk.net. Tell them what format you need. It will help if you say what assistive technology you use.