CAE TECHNOLOGY SERVICES LIMITED

CAE Assure

Assure is a Managed Service with SLA delivering data back-up and rapid RTO for disaster-recovery in the event of change in cloud networking, complementing Cisco Meraki and Catalyst cloud platforms.

Providing a first-line defence service through off-cloud immutable backup for crucial platform data, plugging the gap in current backup strategies.

Features

• Provides an off-cloud immutable backup
• Significantly reducing service restoration time to minimise operational losses
• Never missing an operational change
• Design authority governance
• Proving the Disaster Recovery process with the organisations IT team
• Built-in preventative service outage intelligence
• Increasing control level
• Providing 24/7 support access
• The Assure service recovers critical operational data in minutes

Benefits

• Providing first line of defence against accidental/malicious data loss
• Enabling a BCDR strategy around an organisations critical network services.
• Increasing control level, for better cyber insurance coverage and protection.
• Mitigating against future lengthy network outages.
• Never missing an operational change, backed up within 10 seconds
• Reduced downtime, from days and weeks to hours and minutes.
• Ongoing real-time service intelligence to provide additional risk removal.
• Track non-compliance and configuration, adhering to gold star network standard

£36.31 to £93.25 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@caeuk.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

763029874793620

Contact

Bid Management Team
08456430033
bidmanagement@caeuk.com

Planning

• Planning service: Yes
• How the planning service works: We will provide a consultative approach and work with you to understand the detailed requirements of your Cisco Meraki environment which we will then match to the appropriate Assure capabilities.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: During the first 90-minute Assure Service Proving session, we will provide your IT team with a comprehensive run-through of the Assure platform. This session is designed to enable access to the solution and demonstrate how to derive value from it. Additionally, we will grant read-only access to the platform throughout this period, allowing for continuous monitoring of data backup from your Cisco Meraki environment. This access will also support any internal or external audits related to cloud BCDR
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We have developed the Assure Managed Service to be a hands-off service enablement for customers with minimal input needed. CAE will provide all of the setup and service onboarding to ensure a smooth and guided transition to the go-live date. A CAE Service Delivery Manager is aligned as part of the Managed Service and will be the single point of contact throughout the onboarding and for each biannual service proving session.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As part of the Assure Managed Service there is a Service Proving session every 6-months which will provide a thorough plan including testing and exercising different disaster recovery scenarios in a replica sandbox of your own Cisco Meraki environment.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Providing 24/7 UK based expertise from our in house service desk based in Hemel Hempstead.

Service scope

• Service constraints: Service levels are documented within the Assure Handbook with the target OLAs and SLAs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Service levels are documented within the Assure Handbook with the target OLAs and SLAs.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Our 24/7 NOC puts highly-qualified DR Engineers at your disposal. Our service is a 24/7 in-house UK based managed support service to ensure that the requisite expertise is on hand day or night to act swiftly should the unexpected happen. Response times are based on treating an Assure call as a P1.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Our own Partner IP

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register
• ISO/IEC 27001 accreditation date: 10/04/2020
• What the ISO/IEC 27001 doesn’t cover: .
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At CAE, we are dedicated to reducing our environmental impact and contributing to a sustainable future. We have already reduced our emissions by 37% since 2019, with a goal of 50% reduction by 2030, and aim to reach net zero emissions by 2040. Our Carbon Reduction Plan outlines our commitment to managing and reducing carbon emissions. We aim to reduce our CO2e emissions by 25% by 2025, which would result in a cumulative saving of 79 tonnes over 5 years. We have identified over 10 energy-saving projects to encourage a culture change within our company. ; ; We are committed to the United Nations Sustainable Development Goals (SDGs). We have installed solar panels at our offices, reducing our carbon footprint and generating almost 50% of our operational energy. We have installed additional electric vehicle chargers and promote energy-efficient office spaces. We focus on responsible consumption, reusing coffee grounds in local community gardens, and reducing electronic waste. We also have initiatives like our Tree Planting Programme and ‘Bee the Change’ project to preserve biodiversity. ; ; We have already lowered our carbon emissions by 37% and are on target to achieve 50% reduction by 2030 and be net zero by 2040. We offset our existing carbon footprint through Gold standard offset schemes run by our partner Ecologi, making CAE a carbon neutral company. Through these initiatives, we stand firm in our commitment to sustainability. ; ; We believe in transparency and accountability in our environmental commitments. Our latest carbon performance report is a testament to the progress we have made and our unwavering dedication to environmental stewardship. At CAE, every action we take is a step towards a more sustainable future, and we are committed to making a real difference for our planet.

  Covid-19 recovery

  CAE’s COVID-19 Health & Safety Policy safeguards employees through regular risk assessments, communication, and provision of safe premises and equipment. We encourage hazard reporting and have emergency procedures in place. Resources and training are provided to control risks, and policies are regularly updated to reflect the evolving situation. ; ; In response to COVID-19, we prioritise the health of our employees, especially those at increased risk. We advise extremely vulnerable individuals to avoid the workplace, while clinically vulnerable individuals are encouraged to work from home. If home working is not possible, we ensure they are assigned the safest on-site roles, maintaining a two-metre distance from others. We conduct individual risk assessments for these categories to ensure their safety. ; ; To support COVID-19 recovery, CAE Foundation has provided technological support to several charities, including Aspire, Edinburgh Remakery, Citizens Online, One YMCA, and Everton in the Community. This includes providing laptops for local schools, refurbished laptops and IT workshops, digital skills support, ending digital poverty, and supporting elderly and veterans with digital access and skills. ; ; These partnerships reflect CAE’s commitment to helping those suffering from digital poverty, social isolation, and forms of deprivation by providing free devices and support. They also align with CAE’s commitment to sustainability by promoting the reuse, repurposing, recycling, sharing, and repairing of items. ; ; In light of the pandemic-induced changes in working habits, we have improved workplace conditions by promoting teleconferencing over physical meetings, supporting alternative working arrangements like home working, and encouraging the use of electric cars by installing charging plugs at offices.

  Tackling economic inequality

  At CAE, we are dedicated to addressing economic inequality through various initiatives. We partner with organisations like One YMCA, Citizens Online and Everton in the Community to provide digital skills training and resources, directly combating digital exclusion. Our contributions have resulted in thousands of digital skills support sessions, benefiting numerous individuals.; ; We collaborate with our customers to support local community activities and provide real-life deployment experience and training to students from our Education customers. Our Digital Student Programme offers mentorship, exposure to emerging technologies, and work experience placements.; ; We also provide funding and expertise to support our customers’ business development, young enterprise, or ‘accelerator’ programmes. We offer IT infrastructure in educational environments, enhancing students’ skills and promoting the use of technology.; ; Our community investment strategy includes ethical sourcing of suppliers and contractors, promoting local sourcing opportunities, and offering employment to disadvantaged communities associated with our customers. We actively promote the employment of local resources, driving further employment opportunities for skilled workers.; ; At CAE, we are committed to tackling economic inequality through our innovative approach to skills training and community investment. We provide IT infrastructure in educational environments, promoting the use of technology and enhancing students’ skills. We recognise that educational opportunities can remove barriers of inequity, enabling young people to develop the knowledge and skills they need to become productive members of society. We offer internships, guest speakers on various subjects, project-based work experience. We also extend our IT support to local institutions through joint ventures and are committed to establishing a permanent local facility as our services expand.

  Equal opportunity

  At CAE, we champion diversity, equity, and inclusion, fostering an environment where everyone can be their authentic selves. As an equal opportunities employer, we do not discriminate on any grounds. We uphold ‘Advocating Belonging’ as a core value, extending it to all stakeholders. ; ; We transcend traditional diversity quotas, accepting individuals for who they are, irrespective of their ethnicity, gender, faith, economic status, or neurodiversity. We seek those who enrich our culture, not merely fit in. This approach significantly contributes to maintaining equal opportunities as part of our Social Value Policy. ; ; We oppose any form of disability discrimination and encourage employees to communicate any work-related difficulties due to their disability. Our HSQE Manager ensures our premises are accessible to all, and we’ve partnered with BEE-LONGING’s Master Coach, Nicholé McGill-Higgins, to emphasise the importance of belonging and neurodiversity. ; ; As a recognised Living Wage Employer, we adhere to all relevant legislation and have developed comprehensive policies to maintain quality, equality, and fair dealing. We are fully compliant with the Modern Slavery Act 2015, demonstrating our commitment to ethical, transparent business practices, and have systems to prevent any form of modern slavery within our business and supply chain. ; ; We may terminate contracts with suppliers if instances of Modern Slavery are discovered. We provide training for our employees to recognise signs of modern slavery and take appropriate action. Our HR continuously monitors the effectiveness of our processes and gathers feedback for improvement. ; ; To further demonstrate our commitment to eliminating Modern Slavery, we annually complete the modern slavery assessment tool and make the outcomes available to buyers upon request. The outputs of this assessment are used within our Continuous Improvement Plan. Through these initiatives, CAE maintains equal opportunities as part of our overall Social Value Policy.

  Wellbeing

  At CAE, we prioritise employee wellbeing, understanding its importance for a productive workplace. We dedicate a week annually to Mindfulness and offer benefits like cycle-to-work schemes, gym discounts, and daily fresh fruit. We support flexible working, promoting work-life balance, and boosting staff morale. We recognise, in addition to helping balance work and personal lives, flexible working can raise staff morale, reduce absenteeism, and improve our use and retention of staff. ; ; Our Wellbeing Benefits include subscriptions to Headspace or FiiT, promoting mental and physical health. We have 15 trained mental health first aiders across our UK offices and conduct regular sessions to discuss mental health issues. ; ; We understand that talking about mental health is not always easy and sometimes it can be even harder to say how you really feel. To support our staff, we ensure that consistent sessions are conducted where such issues can be raised and discussed. ; ; We participate in ‘Time to Talk Day’, fostering open conversations about mental health. Our initiatives extend to local communities, with annual volunteering days, monthly charity donations, and foodbank contributions replacing customer hampers. We regularly hold successful companywide sessions known as ‘Wellness Wednesdays’, where we discuss both mental and health issues, and how to support our staff. ; ; We partner with Macmillan Cancer Support, raising significant funds through events like the Thames Pathway challenge. We have raised £16,000 and we’re now over halfway towards our fundraising target of £30,000 by June 2025. Last year, our CAE Mighty Hikers team took on the challenge of the Thames Pathway and raised an incredible £13,822 (with CAE matched funds) for Macmillan Cancer Support. ; ; Our employees also participate in the Cotswold Way Challenge, raising funds for Mind, and Wear a Hat Day, supporting Brain Tumour Research. ; ; Through these efforts, CAE maintain a strong focus on wellbeing.

Pricing

• Price: £36.31 to £93.25 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagement@caeuk.com. Tell them what format you need. It will help if you say what assistive technology you use.