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Metastreet Ltd

Private Housing Regulation Software & Apps

Property licensing (all types), hazard assessment (HHSRS), licence auditing, & Inspector App.

Private rented housing regulation software, including case management, compliance and enforcement.

Tenure Intelligence and stock condition intelligence .

Features

  • Developed by sector experts - expert project support included
  • Fully customisable - client branding & Gov.uk guidelines
  • Fully compliant - meets legal requirements out of the box
  • Specialised mobile inspection app (hazards) with cloud integration
  • Cloud based team management and workflow
  • Integrated payment gateway & self service reports
  • Open APIs & no exit fees
  • Print, email, portal and direct post solution
  • Full case management and hazard assessment (HHSRS)
  • Artificial intelligence and data assembly provide housing and non-compliance insights

Benefits

  • Expert design and stand alone - limited integrations
  • Drive up service efficiency and reduce administration costs
  • Productivity boost - smart workflows & validation
  • Designed by practitioners - experienced in delivering PRS services
  • Mobile working - cloud based via any internet connected device
  • Inspector App - integration to reduce officer data entry
  • Open APIs & no exit fees
  • Secure by design, 2FA, encrypted document storage, audit logs
  • Auto scaling AWS architecture to support peaks in traffic
  • Full payment integration (Stripe and Capita Pay)

Pricing

£12,000.00 an instance a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at team@metastreet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

7 6 3 3 5 5 4 8 9 9 4 3 9 5 6

Contact

Metastreet Ltd Team Metastreet
Telephone: 02089383768
Email: team@metastreet.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No
System requirements
  • Modern web browsers
  • Smart phone for two factor authentication
  • Each user needs unique e-mail address

User support

Email or online ticketing support
Email or online ticketing
Support response times
Provide e-mail and on line support 9a.m to 5p.m Monday to Fridays. (except bank holidays) Response times set out in our service standards.

We also use Freshchat live chat support for clients 9a.m to 5p.m Monday to Friday (except bank holidays)
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Provided by third party
Onsite support
Yes, at extra cost
Support levels
Technical account manager support
Support package can be tailored to clients requirements
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Training will be available online
User documentation available through the 'help centre'
Support line available
Training videos
A training/test system will be set up and available throughout the life of the contract
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We will assist in the migration of data to the buyer or a new supplier as detailed in the agreed exit plan. This will be in a structured JSON format.
End-of-contract process
Obligations as required by the agreed exit plan and contract are included in the price of the contract.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Menu structure
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
The Metastreet API is organised around REST. Our API has predictable resource-oriented URLs, returns JSON-encoded responses, and uses standard HTTP response codes, authentication, and verbs.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
A wide range of elements are configurable on set up, including branding - e.g logo, favicon, accent colour; fee levels; licence conditions, notices and letters; bespoke additional conditions system e-mails; split payments (part B payment);
Configuration of application form - required documentation; public register configuration; message on payment screen .

Scaling

Independence of resources
Auto scaling infrastructure and a queue based messaging pipeline to stop blocking requests

Analytics

Service usage metrics
Yes
Metrics types
Applications submitted
Applications processed
Payment
Third party analytics (e.g Google analytics)
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Can be provided on request
Data export formats
CSV
Data import formats
  • CSV
  • Other
Other data import formats
Dtf 7.3

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
99%
Approach to resilience
This is available on request
Outage reporting
E-mail alerts
Public dashboard

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
We implement a role based access control list and have a policy using principle of least privilege
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Citation ISO Certification
ISO/IEC 27001 accreditation date
01/11/2023
What the ISO/IEC 27001 doesn’t cover
The design and supply of cloud-based SaaS-based software products for the public protection sector and the provision of data analytic services.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
PCI
PCI DSS accreditation date
06/11/2023
What the PCI DSS doesn’t cover
None
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
All software development and products are done to OWASP guidelines
Information security policies and processes
Full details are available on request

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any new feature before it goes into development has a security impact assessment .Before any functional major release there is a regression test and a external penetration test before release.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We follow industry news bulletins for potential threats. Dependant on relevance and severity we provide patches within 48 hours. All threats are risk assessed and triaged
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We employ a range of AWS security tools which monitors any unauthorised access to production environments.
Our system administrators investigate immediately on being alerted with the relevant business and tech stakeholders
Incident management type
Supplier-defined controls
Incident management approach
We have a pre-defined incident report process and all clients are notified by e-mail of the incident and our response and kept updated

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Tackling economic inequality

Tackling economic inequality

Metastreet’s mission is to support housing authorities in achieving their ambitions to protect tenants and drive-up standards in the private rented sector.
We have seen first hand how poor housing conditions can wreck tenants' lives and entrench poverty. We believe a well operated property licensing scheme combined with dynamic regulation can tackle criminal behaviour amongst some landlords. It also helps create a level playing field for those who are complying with the rules.

We understand how technically complex property licensing schemes and advanced private housing regulation can be. That is why specialist housing practitioners and established software developers have teamed up to develop good value and highly effective technological solutions to support the authorities work. As a company we are committed to continuous development of our products and services and to work in collaboration with housing authorities to achieve it’s public protection goals.

Pricing

Price
£12,000.00 an instance a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We have a sandbox site which potential customers can access and test.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at team@metastreet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.