Ceox

Intelligent Automation (AI and RPA) Services

Ceox’s Intelligent Automation Services enable Public Sector Organisations to use Artificial Intelligence (AI) and Robotic Process Automation (RPA) to create business workflows. Use NextGen AI and Microsoft’s Power Automate, to build secure and scalable Automation, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.

Features

• Deliver Efficient Quick Build Automation, Attended RPA, Unattended RPA, Robots
• Automate Back Office (BackOffice) processes to Empower your Enterprise Applications
• PowerApps Low-Code Application Platform (LCAP), Power Apps Portals, Developers
• Business Process Flows, Event Driven, Power Platform, Power BI (PowerBI)
• Extensions Integration: Dynamics 365, Office 365, SharePoint Online, Customer Connectors
• Large Language Model, GPT-4, GPT-5, GPT, ChatGPT, Azure, OpenAI, .Net
• Power Automate Desktop, Dataverse, Next Generation Generative AI, Robot, LLM
• Customisation and Configuration, Premium Custom Connector, Common Data Model, workflow
• Canvas Apps, Model Driven Apps, Copilot Studio Copilots, Power Pages
• Machine Learning AI Builder, AI Virtual Assistant, Chatbots, No-Code, Events

Benefits

• ITIL Service Management Processes, Tools, Support via a Service Desk
• Full Support, Discovery, User Research, Design, Develop, Delivery, Build, Live
• Ensure Compliance: GDS Service Standard and Technology Code of Practice
• Build using Agile, Iterative, DevOps, Open Standards and User-Centred Methods
• Governance, Administration, Support, Error Reduction, Digital Transformation, Managed Service, APIs
• Skills Transfer Training and Project Management, Open AI Vector Database
• Secure Authentication and Authorisation, Microsoft Partner, SC clearance, Microsoft Flow
• Reduce Running and Maintenance Costs, Business Intelligence and Business Insight
• AI Models: Prediction, Form Processor, Object Detector, Text Classification, Logic
• Planning, Setup, Migration, Quality Assurance, Performance Testing, Testing, Cyber Security

£394 to £995 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@ceox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

763764284756282

Contact

Gavin Harte
0333 987 4495
digitalmarketplace@ceox.co.uk

Planning

• Planning service: Yes
• How the planning service works: Ceox provides cloud planning services as part of our Discover, Design, Deliver, Optimise approach. During the discovery phase we will undertake user research and workshops to better understand the current infrastructure and desired outcomes. As part of this we can run cloud awareness sessions to better help organisations understand the potential of the cloud and the options open to them. During the Design phase we will use our Cloud Architects to design the end solution and then provide a realistic plan of how to get from the current state to the desired cloud architecture.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Ceox provides a number of training options. We can provide basic Cloud awareness training for organisations seeking to understand more about the options in the marketplace.; For delivered solutions we can provide a train the trainer approach where we run a course for influential individuals within the organisation so they can train all the other users.; For organisations wanting a full end to end training solution we can deliver classroom based sessions followed by regular floor walking to ensure everyone in the team feels comfortable with the new software.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Ceox has a four step approach to helping organisations move to the cloud: Discover, Design, Deliver, Optimise. In the Discovery phase we will seek to understand the existing infrastructure and software estate. In Design, we use our expert knowledge of Cloud services to design the new architecture. In Deliver, we implement the solution and in Optimise we implement a continual improvement process in order to ensure organisations are always making the most of the Cloud.; Setup and migration of Cloud services is undertaken as part of the Deliver phase where we use an experienced team to deliver the cloud solution.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Ceox can provide automated and manual services to assist organisations do quality assurance and performance testing. We have a number of toolsets which can provide platform agnostic performance testing and help simulate real loads on cloud environments. In addition we can undertake quality assurance to ensure that any new cloud solution meets the requirements of the organisation.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Ceox's support services are built around the ITIL practices for Service Operation whilst making best use of DevOps tooling to provide quick reliable releases. Ceox provides a service desk which enables designated individuals within an organisation to raise incidents. Each incident is assigned a severity when it is received based upon the impact for users and resolved in the defined timescales.; Each organisation is assigned a dedicated Service Delivery Manager who acts as an escalation point should the need arise. In addition, Ceox provide a monthly service management report which gives details on the level of service provided.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support Incidents are classified under one of four levels depending on severity: ; Level 1: Critical, ; Level 2: Major, ; Level 3: Significant, ; Level 4: Minor. ; ; The levels have the following response and resolve times: ; Level 1: 1 hour respond, 4 hours resolve; ; Level 2: 4 hours respond, 8 hours resolve; ; Level 3: 1 day respond, 3 days resolve; ; Level 4: 2 days respond, 5 days resolve. ; ; Ceox service desk runs during standard UK office hours 08:30 - 18:00 hrs (Monday to Friday excluding Bank Holidays) with 24x7 available at extra cost.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Ceox can tailor support levels and costs to an organisation depending on requirements. We assign a named Service Delivery Manager for each customer.; ; By default, incidents are assigned one of four levels depending on severity:; ; Level 1: Critical - The reported problem causes a halt to core business processes and no work-around is available.; Level 2: Major - The reported problem causes degradation to core business processes and no reasonable work-around exists; Level 3: Significant - The reported problem impacts operational environment but does not affect core business processes. A work-around is available.; Level 4: Minor - A non-critical problem is causing some disruption but with little or no impact to our business operations.; ; The levels have the following response and resolve times: ; Level 1: 1 hour respond, 4 hours resolve; ; Level 2: 4 hours respond, 8 hours resolve; ; Level 3: 1 day respond, 3 days resolve; ; Level 4: 2 days respond, 5 days resolve.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Schellman & Company, LLC
• ISO/IEC 27001 accreditation date: 03/12/2022
• What the ISO/IEC 27001 doesn’t cover: The certification covers the scope of the Microsoft Power Platform cloud service.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 06/12/2023
• CSA STAR certification level: Level 2: CSA STAR Attestation
• What the CSA STAR doesn’t cover: The certification covers the scope of the Microsoft Power Platform cloud service.
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire Systems Inc
• PCI DSS accreditation date: 26/03/2019
• What the PCI DSS doesn’t cover: The certification covers the scope of the Microsoft Power Platform cloud service.
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting Climate Change is a key value for Ceox, and a key element of the Social Value themes outlined in PPN 06/20. Our commitment to Fighting Climate Change is demonstrated by our stated objective of maintaining Net Zero. We are committed to maintaining Net Zero emissions and have expanded our measurement to include Scope 1 and 2 and have put in place measuring and offsetting for scope 3 emissions.; ; At Ceox we monitor and assess our emissions based on historic baselines going back to when we were founded. These provide a record of the greenhouse gases that Ceox produced along with the offsetting we put in place to achieve Net Zero.; ; For 2024 our aim is to maintain our Scope 1 & 2 emissions at Net Zero whilst continuing to offset all our Scope 3 emissions and put in place better measuring so that more sources such as Homeworking, Employee Commuting, Purchases of equipment are included within our Scope 3 measurements.; ; With our 2023 total CO2 production at 0.6 tCO2e we have put in place ambitious targets for tree planting initiatives that offsets our carbon production by 4x our measurements and beyond this we will be seeking to switch to true carbon capture technology which permanently removes CO2 from the atmosphere.; ; Fighting Climate Change and our supporting Carbon Reduction Plan has been completed in accordance with PPN 06/21 and our Senior Management Team are fully committed to raising our teams awareness of this critical issue and embedding processes to Fight Climate Change and reduce emissions with our ways of working.

  Covid-19 recovery

  Helping with the UK’s recovery from the Covid-19 Pandemic is important to the management team at Ceox, and forms part of the Social Value themes outlined in PPN 06/20. Our commitment to supporting the Covid-19 Recovery is demonstrated by our stated objective of supporting communities and individuals adversely affected by the Pandemic.; ; Our Covid-19 initiative has identified several actions to support hard- hit communities, industries, and individuals. These initiatives have been identified by Ceox staff and reach across the UK. These initiatives are identified and then prioritised according to impact and ease of implementation.; ; These initiatives are reviewed regularly by the Resource Team to assess progress and ensure that the activities deliver on their objectives within timescales required. Ceox Covid-19 recovery initiatives have included:; ; - Recruitment plan to employ groups adversely affected by the Pandemic e.g. Graduates. This initiative has been a massive success with 80% of our recruits since 2020 being Covid-19 graduates.; Widening our supply chain to include companies in areas of high unemployment particularly where Ceox has limited geographical coverage.; -Enabling staff to re-locate and work on non-office based roles supporting more remote and deprived locations across UK.; -Providing further training and Personal Development Plans rather than furlough or redundancy. We have recently upskilled 3 Developers to enable them to fulfil Testing and Functional Consultant roles.; -Improving Mental Health and Wellbeing with a attractive place of work where staff can work flexibly, interact easily and socialise.

  Tackling economic inequality

  Tackling Economic Inequality in UK is a major consideration for Ceox. It is part of the Social Value themes outlined in PPN 06/20. Ceox have policies in place to support businesses and people from different parts of the country and with varied track record of delivery or employment.; ; Ceox Management have devised a dual programme to tackle economic equality. The programme covers both individuals and businesses.; ; -Businesses – our Procurement Team source over £1 million of goods and services from UK industry. The Team ensure that our preferred supplier list includes a range of companies all of whom deliver high quality services. We ensure they are from different geographic regions including more deprived areas, different scale from blue chip to SMEs and ranging from establish companies to start-up. Our focus is on quality of product or service and the Procurement Team report to the CEO to demonstrate that our spend is spread across a diverse range of companies that includes those in deprived areas or in start-up.; ; - People – our HR team are tasked with tackling inequality and ensuring our staff reflects society. To achieve this they are set KPIs and report quarterly to the Management Team. They encourage job applicants from all over the country using digital media but also local job boards and advertising. They provide financial support for people to ensure there are no barriers to interviewing or accepting job offers. They also run training schemes and apprenticeships to train people without IT background, training or qualifications to transition into the IT Industry or develop capabilities where there is a UK shortage in skills.

  Equal opportunity

  Equal Opportunities for all is a key value for Ceox as well as being a legal requirement and one of the Social Value themes outlined in PPN 06/20. We aim to treat all individuals fairly with regards to recruitment, training, promotion and remuneration amongst others. ; ; As an equal opportunity employer all aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, or any other status protected under law.; ; The Senior Management Team at Ceox are fully committed to supporting the Social Themes outlined in PPN 06/20 and in particular raising our team’s awareness of Equal Opportunities. Clear procedures are defined and KPI’s monitored monthly to support embedding processes that ensure the Equal Opportunities Policy is upheld.; ; This approach is led from the top by our CEO with the Executive team defining our Equal Opportunity Policy and putting in place annual training and key measures which they review regularly to ensure fair recruitment policies and workplace for everyone. ; To support the management of the policy, key KPIs are recorded and reviewed including: Gender, Race, Religion, Age; For each KPI we have a baseline level and a 5-year target as well as a 1-year target. Every year as part of the Executives annual planning, the CEO presents the current baseline and sets the target for the next year. In the past year Ceox has met the target across all measured KPIs and we have set new targets for the company year ending in 2025.

  Wellbeing

  Ceox take staff wellbeing seriously and have a structured approach to delivering it within the work environment. As part of the Management Team our Resource Director takes the lead reporting to the CEO on wellbeing KPIs which are monitored quarterly to identify trends, monitor progress, address any issues and improve the wellbeing of our staff and their families.; Ceox wellbeing focus is on:; -KPI performance management –Resource Director manages wellbeing KPIs: Retention Rate, Staff Satisfaction and Feedback. We look after our staff well which is evidenced by our 90% retention rate. Where issues arise these are addressed at an organisational or individual level.; -Individual Support – each staff member has 3 channels available to raise issues. The alternative channels ensures that the staff member is always able to raise an issue or escalate. The staff manager provides regular quarterly reviews. Alternatively the staff member will also have a project manager providing an independent channel to raise issues. Finally, the Resource Director is accessible to all staff. This multi-tiered approach ensures the staff member has a variety of channels they can utilise.; -Organisational Support – Ceox provide a range of facilities to support staff:; -Benefits Package - includes an independent confidential helpline and counselling for staff.; -Workplace – flexible work policies enable staff to work flexibly including working from home. We also encourage staff to come to the Ceox workplace to develop relationships, and a community which we find is beneficial to staff wellbeing. To encourage the development of the Ceox community we hold staff events, monthly workplace gatherings and weekly community lunches.; -Community Events and Volunteering – annually Ceox organise an annual community event where staff vote for a local cause or charity which they volunteer at.

Pricing

• Price: £394 to £995 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at digitalmarketplace@ceox.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.