Hubken Group Ltd

Hubken Totara Learn Learning Management System (LMS)

A Totara Platinum Alliance Partner, our Totara LMS is a comprehensive and functionally rich and robust platform. Compliance, CPD, & employee onboarding are easily administered and reported. Harness flexible e-learning through adaptive course management, programs and certifications, and personalised learning plans. Hubken has been delivering powerful LMS solutions since 2004.

Features

• Fully managed secure and scalable hosting platform
• Tailored implementation and ongoing unlimited support for administrators
• Task automation to minimise routine administration
• Upgrades included and access to comprehensive unique HubkenCore features
• Personalised learning paths and intuitive progress dashboards
• Highly configurable design and theming to support your brand guidelines
• Integration with existing HR systems streamlines automated onboarding learning
• Compliance management with organisational hierarchies and automated reporting
• Blended Learning management with face-to-face and virtual classroom training
• Dedicated account manager and experienced implementation team

Benefits

• Reduced administration and on-demand business data with scheduled, graphical reports
• Automated, award-winning compliance management for recurring training courses
• Tailored implementation and ongoing unlimited support for administrators
• Structured learning pathways with automated allocation, due-dates and reminders
• Realtime reporting abilities for your internal monitoring and external audits
• Certificated programs with auto renewal for easy compliance
• Track and measure learner progress with intuitive and robust reporting
• Transform your training with bespoke e-learning content development
• IS09001 and Cyber Essentials Plus Accredited
• Custom automated workflow processes for onboarding, compliance, apprenticeships and more

£15,600 an instance

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@hubkengroup.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

763858663587924

Contact

Grace Lawrence
0330 660 1111
tenders@hubkengroup.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: None
• System requirements: Modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: P1 incident - 30 minutes 24x7; P2 Incident - 60 minutes 24x7; P3 Incident - 8 hours Support hours; P4 Incident- 8 hours Support hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Unlimited support hours for all site administrators for 2nd and 3rd line support queries.; Our support team take care to understand your issue and provides detailed guidance with resolutions that aims to resolve the issue presented and help your team avoid reoccurrence.; Support for all confirmed technical issues with our hosting services is included.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide comprehensive training, how-to video and configuration services.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: All data can be exported by administrators at any time. Hubken can export database and user files.
• End-of-contract process: On request, Hubken will export user data for a notional fee.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive layout for mobile devices.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: Totara has an extensive GrapgQL External API to connect with other systems.; ; Full information here: ; https://totara.atlassian.net/wiki/spaces/DEV/pages/121187297/GraphQL+API+reference+documentation
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Our Totara user interface has high configurability including the user interface colours, language, navigation and layout and a wide range of additional branding options.; ; Totara is a permissions-based system so anyone with the appropriate level of permission can make the customisations. Customisation can configured be at system, category and course levels. Course level customisations include branding, layout, learning journeys and design of learning activities.; ; There is a report builder with customisable reports.

Scaling

• Independence of resources: Each service is allocated to a dedicated virtual machine with ring-fenced resources. Resources are not shared across virtual machines, so one user's demands do not impact the service of other users.

Analytics

• Service usage metrics: Yes
• Metrics types: User and capacity metrics.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Administrators can export data on-demand via the admin interface.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • Excel
  • PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95% uptime (excluding scheduled maintenance).; See service definition for refund policy.
• Approach to resilience: Available on request.
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted by role, VPN and 2FA.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SNR Registrars (Holdings) Limited
• ISO/IEC 27001 accreditation date: 21/7/2022
• What the ISO/IEC 27001 doesn’t cover: Operations network which is Cyber Essentials Plus certified.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus
• Information security policies and processes: Reporting structure: The responsible manager reports directly to a named Director who is responsible for security. All policies and procedures are designed with security in mind.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We track software versions to ensure that only supported versions are used. When modifying the system, we gather comprehensive data to evaluate the impact of potential changes. Based on our analysis, we develop a change plan which is communicated to relevant parties.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Rolling vulnerability scans. As soon as practicable, patches are prioritised based on severity. We review release notes and industry data.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are identified through our monitoring systems. Identified vulnerabilities are remedaited by our technical teams.
• Incident management type: Supplier-defined controls
• Incident management approach: We have pre-defined processes for common events. Users report incidents via multiple channels e.g. email, phone. We provide incident reports by email following root cause analysis.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  At Hubken, we understand the urgency of climate change and are committed to minimising our environmental impact across all aspects of our business operations. Here are some key initiatives we have implemented: ; ; Remote work-from-home model: All of our workforce works remotely, significantly reducing our carbon footprint associated with commuting or maintaining an office. As a result, we leverage online collaboration tools to foster internal and external communication and teamwork without physical travel. ; ; Cloud-based eLearning platform: Our e-learning platform is hosted on a cloud infrastructure with a strong commitment to sustainability. We look to work with vendors and suppliers that share our commitment to environmental responsibility. ; ; Energy-efficient practices: We promote energy-saving practices in our employees’ physical office spaces, such as encouraging the use of LED lighting, powering down electronics when not in use, and implementing a conscious approach to heating and cooling. ; ; Employee education: We raise awareness among our employees about climate change and its impact and encourage eco-friendly practices in their personal lives and empower them to suggest further sustainability initiatives within the company. ; ; These are just some of the ways Hubken is actively working to combat climate change. We are constantly evaluating new approaches, processes and technologies to further reduce our environmental footprint. We believe that by focusing on sustainable practices, we can contribute to a healthier planet while delivering high-quality e-learning services to the public sector.

  Covid-19 recovery

  At Hubken, we understand the potential ongoing impact of COVID-19 and are committed to fostering a healthy and resilient environment for both our employees and our customers. Here's how we're approaching recovery: ; ; Our Employees ; ; Fortunately, none of our employees have been affected by Covid-19 long term. However, we recognise that the well-being of our employees is integral to our future success. As such, we are focussed on the following: ; ; Prioritising mental health: We stress the importance of stress management, work-life balance, and emotional wellbeing across our teams, recognising the continued mental strain the pandemic may cause in some individuals. ; ; Flexible work arrangements: Not only have we adopted a fully work-from-home model, we also maintain a flexible work model, empowering employees to manage personal needs while ensuring productivity. ; ; Enhanced communication: We hold regular communication sessions to keep employees informed, address concerns, and foster a sense of connection despite physical distance. ; ; Our Clients: ; ; Flexible training delivery: Our e-learning platforms enable remote learning, allowing public sector organisations to train their workforce regardless of location, contributing to a more adaptable environment. ; ; Data-driven insights: Our platform provides data on training completion and engagement, allowing public sector organisations to identify gaps and tailor their training programs for a recovering workforce. ; ; Cost-effective solutions: Our scalable cloud-based Totara and Moodle platforms offer cost-effective training solutions, considering potential budgetary constraints faced by public sector organisations following the pandemic. ; ; By prioritising internal wellbeing and external flexibility, we are actively supporting both our employees and our public sector customers through the COVID-19 recovery process. We believe a healthy and adaptable workforce is key to navigating the new normal and delivering exceptional e-learning services.

  Tackling economic inequality

  Hubken is committed to promoting economic equality. We believe that every individual deserves equal opportunities to thrive and succeed, regardless of their background or circumstances and ensure that we foster an equitable and inclusive working environment. As standard practice, we offer: ; ; Competitive Salary & Benefits: We offer competitive salaries and comprehensive benefits packages designed to provide all employees with a strong financial foundation regardless of background. ; ; Skill Development & Upskilling Opportunities: We invest in employee development by providing access to professional development programmes, and mentorship opportunities. This empowers employees to enhance their skillsets and increase their earning potential over time. ; ; Transparent Compensation Structure: We maintain a clear and transparent compensation structure based on objective criteria like experience, skills, and performance. This ensures equal pay for equal work and avoids unconscious bias. ; ; Diversity & Inclusion Initiatives: We actively promote diversity and inclusion within our company culture, providing equal employment opportunities to all employees and applicants, without discrimination based on race, religion, gender, sexual orientation / gender identity, ethnic origin, age or disability. ; ; In addition, our hiring and promotion processes are fair, transparent and based on merit to ensure that individuals have an equal opportunity to advance and succeed within our organisation. ; ; By prioritising equitable pay, fostering upskilling opportunities, and promoting an inclusive environment, we aim to bridge the economic gap within our business. We believe this approach leads to a happier, more engaged workforce and contributes to a more just and equitable society.

  Equal opportunity

  At Hubken Group, creating a workplace where everyone feels valued and has the chance to excel is paramount. We actively ensure equal opportunities through a multi-pronged approach: ; ; Diverse Recruitment Practices: We go beyond traditional job boards. We partner with recruitment organisations that can reach out and attract candidates from as wide a talent pool as possible. ; ; It is the company’s policy to give full and fair consideration to all applicants, regardless of race, religion, gender, sexual orientation / gender identity, ethnic origin, age or disability. We recognise the potential unconscious bias and equip our hiring managers with strategies for objective evaluations, including a structured interview process. ; ; Equal Pay and Promotion Opportunities: We maintain a transparent compensation structure based on objective criteria like experience, skills, and performance. This guarantees equal pay for equal work and fosters fairness in promotions. ; ; Moreover, the business is committed to its obligations under relevant legislation, such as: ; ; - The Equality Act (2010) ; ; - The Racial and Religious Act (2006) ; ; - The Civil Partnership Act (2004) ; ; - The Gender Recognition Act (2004) ; ; - The Human Rights Act (1998) ; ; - Special Education Needs and Disability Act (2001) ; ; By actively promoting diversity and inclusion, we cultivate a vibrant environment where everyone thrives. We believe this not only benefits our employees but also enhances our ability to offer innovative e-learning solutions to a diverse public sector clientele.

  Wellbeing

  At Hubken Group employee health and wellbeing is a top priority. We recognise a happy and healthy workforce is integral to our (and our customer’s success), leading to higher productivity and innovation. As such, we are committed to promoting physical, mental and emotional wellbeing among our employees and look to create a workplace culture that prioritises employee wellbeing. ; ; Here are some of the ways that we foster a supportive environment: ; ; Work-Life Balance: We promote a healthy work-life balance by offering flexible work-from-home arrangements, encouraging breaks, and discouraging excessive overtime. This allows employees to manage personal needs and avoid burnout. ; ; Mental Health Support: We understand the importance of mental health. Our Private Health plan offers access to confidential counselling services, and regularly promotes resources for stress management and emotional well-being. ; ; Physical Health Initiatives: We encourage healthy habits by offering gym memberships at discounted rates and educate employees about ergonomics and maintaining a healthy posture in a desk-based environment. ; ; Positive Work Environment: We strive to cultivate a positive and respectful workplace culture. We foster open communication channels, recognise employee achievements, and encourage teamwork. This builds trust and camaraderie, contributing to every employee’s overall well-being. ; ; Social Activities: We organise regular social events and team-building activities (both virtual and face-to-face) that go beyond work. This encourages interaction, strengthens relationships, and helps employees feel connected to their colleagues. ; ; By prioritising a healthy work-life balance, mental health support, and a positive work environment, we are committed to the wellbeing of our employees. This proactive approach translates to a happier and more engaged workforce, ultimately enabling us to deliver exceptional e-learning services. We believe healthy employees are the foundation for a thriving and successful business.

Pricing

• Price: £15,600 an instance
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Full 30 day trial.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@hubkengroup.com. Tell them what format you need. It will help if you say what assistive technology you use.