EURONEXT CORPORATE SOLUTIONS LIMITED

Board Portal and Meeting Management Solution

iBabs is a leading solution for managing Board and Committee Meetings, streamlining organisation, execution, and follow-up.

Trusted by 300,000+ users across 3,000 organisations—over half in the public sector—iBabs ensures seamless collaboration and confident decision-making.

With features like digital document management, video conferencing, and automated follow-ups, iBabs delivers secure, efficient meetings.

Features

• Build meeting packs from templates with agendas, minutes, and reports
• Annotate, search, and share document notes securely
• Digitally sign and approve documents from meetings
• Integrates fully with Microsoft 365, SharePoint, and Azure AD
• Capture votes during meetings (manual, live, or anonymous voting)
• Manage granular roles and permissions for secure access
• Accessible on any device, even offline: iOS, Android, and Windows
• In-app secure video conferencing for seamless communication
• Log decisions and track actions for follow-up
• ISO/IEC 27001:2013, ISO 9001:2015 certified and AES 256-bit encryption

Benefits

• Access and manage all board information in one place
• Save up to 6 days monthly on meeting preparation
• Build board packs in minutes
• Log meeting actions and decisions with automated follow-up
• Safely store and share your sensitive board documents
• Track and advance approvals across the organisation
• Fully searchable library of meetings, documents, actions, and more
• Access agendas and documents anytime, anywhere, even offline
• Amplify your accountability through custom reports for greater visibility
• Enhanced decision-making quality with a comprehensive audit trail

£12.64 a user a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan@ibabs.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

764492637661813

Contact

Jonathan Bennett
+44 7885 997 910
jonathan@ibabs.eu

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to urgent tickets within 30 minutes, and to general support tickets within 2 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Onsite support
• Support levels: We provide full setup, onsite or offsite training to both administrators and users. This is part of the initial one-off setup fee of £995.; ; We also provide full support and an account manager to all clients, allowing them a personal point of contact at all times.; ; Extra training is provided at a cost of £595.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We tailor our onboarding services to meet the specific needs of each client, ensuring a seamless and efficient transition. As part of the initial one-off setup fee, we provide comprehensive setup along with onsite or remote training for both administrators and users.; ; Our onboarding and training process in three stages:; ; 1. Setup; ; We setup your iBabs site to suit all of your needs and requirements, ensuring a tailored experience for all users.; We also offer data migration services to make switching from another board portal provider easy.; ; 2. Board Administration Team Training:; ; We conduct at least one comprehensive training session covering various topics, including:; ; - Setting up user accounts; - Configuring interactive agendas and creating agendas; - Uploading relevant documents; - Documenting decisions; - Managing meetings and votes; - Any other specific functionalities; ; 3. Board Member Training:; ; For board members, we offer personalised one-on-one training sessions.; These sessions are tailored to their preferred devices with both onsite and online training options. We ensure that all users have full knowledge and ability to use iBabs effectively.; ; We provide a in-depth training session if your organisation requires a learning refresh with iBabs. ; ; We continue to provide a hands-on approach to support throughout.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Your data is your data. Users are able to extract all of their data by exporting via PDF. Otherwise, they are able to contact the iBabs team who will help provide this extraction.
• End-of-contract process: We prioritise data security and transparency. All client data remains secure and accessible in standard formats. Using data eradication techniques, we ensure that client data is securely erased from our systems (if the client does not wish to continue). This service is included in the contract price. Our 30-day off-boarding process allows users to extract their data before access is removed and the data is permanently deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The mobile and app service is designed for end-users, where they are able to access their meetings and documents online or offline. They can also utilise their touch-screens to make annotations. Other than that, all forms of iBabs have full functionality.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: N/a
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: We undergo yearly testing to ensure that we achieve the required accessibility standards for our interface.
• API: No
• Customisation available: Yes
• Description of customisation: Users can add their company/organisational logos and banners, change fonts, and add their own formatted minutes and front pages to ensure the look and feel of company documents is also maintained.

Scaling

• Independence of resources: Our QA team conduct routine capacity planning to ensure that we can effectively address our clients’ expanding requirements. ; ; Our approach includes maintaining an ample buffer for high usage, allowing us to meet demand seamlessly. Additionally, we continuously monitor platform usage and have the flexibility to adjust resource allocation for individual clients as needed.

Analytics

• Service usage metrics: Yes
• Metrics types: Administrators have access to the following standard reports:; - Meeting attendance; - Document distribution; - Document access; If enabled, users can generate reports on document edits and revisions.
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Those with appropriate permissions are able to export all agendas, files, minutes, decisions, and more through our web administration interface.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Original Formats (if they are still in this format)
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • PDF
  • MS Office Documents

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Uptime Guarantee: 99.9%
• Approach to resilience: Available on request
• Outage reporting: We always take a proactive approach and will send email alerts in advance and will provide notifications on the interface dashboard.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Touch ID (or other types of fingerprint login)/Face ID which are provided by manufacturer.
• Access restrictions in management interfaces and support channels: IBabs enforces strict access controls, with permissions managed by the client. ; ; - Granular permissions: Administrators assign varying access levels to content, allowing users to view, edit, or manage data based on roles. ; ; - Access review and revocation: iBabs conducts quarterly permission reviews and promptly revokes access upon employee termination. ; ; - Unique credentials: Each employee receives a distinct login and password. ; ; - Password security: Passwords must meet complexity and length requirements, expire regularly, lock after failed attempts, can't be reused, and are never shared via phone or email.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV GL
• ISO/IEC 27001 accreditation date: 25/04/2023
• What the ISO/IEC 27001 doesn’t cover: Our ISO27001 certification covers our whole business, all operations and all services
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO 9001:2015

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Our management system is set up according to the standards ISO/IEC 27001:2013 and ISO 9001:2015. iBabs’ management system is committed to continuous improvement in quality, information security, and customer satisfaction.; More information is available on request.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: A formal change management process is in place where all changes are reviewed and documented by experts for performance, audits and research purposes, before being deployed in the production environment. ; ; Further details available upon request.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: IBabs works with a documented vulnerability management program. This program scans, identifies, and fixes vulnerabilities in the security of servers, workstations, network devices, and applications. All networks, including testing and production facilities, are regularly scanned by trusted third-party providers. Servers receive high-priority critical patches. Other patches are applied when needed. iBabs regularly performs internal and external penetration tests and solves problems based on the severity; of the results. Euronext InfoSec results in an automated scan several times a month. Radically performs OpenSecurity and crystalbox pentest (code and backends) at least once a year.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We have numerous monitoring systems such as firewalls, malware scanners and intrusion detection systems. In application and infrastructure systems, information is tracked through a centrally managed logbook. Authorised iBabs employees solve problems, check security, and perform analyses. The logs are kept on the basis of legal guidelines. If there are security incidents that affect customer accounts, iBabs provides customers with help and access to our logs to the extent that is reasonable and possible.; ; More information available on request.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: IBabs works with security incident policies and procedures. The policies set out the initial responses, the investigation, customer notifications (where minimum applicable laws are complied with), public notices, and remedial action. This policy is regularly evaluated and tested twice a year.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity

  Fighting climate change

  At iBabs, addressing climate change is a fundamental part of our mission. Our solutions are designed to eliminate paper and reduce waste. Working with over 3,000 organisations, we have achieved significant environmental savings, including:; • Over 504 million sheets of A4 paper saved; • 60,224 trees preserved; • 1,311,508 kg of CO₂ emissions prevented; • 2,469,998 kg of paper avoided; These achievements are just the beginning of our journey towards a more sustainable future.; As part of Euronext, iBabs is dedicated to achieving company-wide climate targets to reduce greenhouse gas emissions in line with the Paris Agreement through the Science Based Target initiative (SBTi) framework. This effort aligns with Euronext’s “Fit for 1.5°” initiative, part of the partnership with United Nations Climate Change “Race to Zero” campaign, which aims for carbon neutrality by 2050.

  Equal opportunity

  As part of the Euronext group, we embrace diversity as a key driver of success. We are committed to fostering an inclusive environment where people from different cultures, backgrounds and experiences can collaborate effectively. Euronext, with 55 nationalities across 18 countries, promotes a deeply inclusive culture supported by its federal governance model.; Our efforts include:; • Recruiting diverse talents through partnerships, bias-free job descriptions and diversity charters.; • Ensuring equal opportunities with equal pay, leadership programmes and bias training.; • Promoting open dialogue through events like Diversity Day and employee networks.; • Engaging communities by signing diversity charters and supporting initiatives like JA Europe.

Pricing

• Price: £12.64 a user a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Free two week trial which is setup for prospective client.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at jonathan@ibabs.eu. Tell them what format you need. It will help if you say what assistive technology you use.