Robiquity Limited

RPA Platform Migration

Robiquity RPA migration involves transferring an organization’s existing automated processes (known as the RPA estate) from one RPA platform to another. The process can be challenging due to differences in how RPA tools define automated processes. Purpose-built technologies now simplify this migration by reducing manual effort and extensive timelines.

Features

• Platform Transition, moving existing automated processes between platforms
• Process Mapping and analysing the current RPA workflows
• Code Conversion, converting scripts, logic and configurations
• Testing and Validation to verify functionality and identify any discrepancies
• Error Handling by addressing issues in differences in platform behaviour
• Documenting the migration process and providing guidelines for maintenance
• Training developers on the new platform to ensure efficient adoption

Benefits

• Platform Optimization: enhances performance and scalability
• Cost Savings: through streamlined processes reduce costs and improves ROI
• Enhanced Functionality; with new features and capabilities, enhancing automation.
• Standardization: Consistent processes across platforms lead to better governance
• Risk Mitigation: Address security vulnerabilities and ensure compliance during migration
• Future-Proofing: Adapt to changing business needs and technological advancements
• Faster Deployment: Accelerate time-to-value for automated processes

£450 to £1,500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@robiquity.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

764494112880187

Contact

James Procter
07741326345
frameworks@robiquity.com

Planning

• Planning service: Yes
• How the planning service works: Our specialist Intelligent Automation (IA) & Artificial Intelligence (AI) Consultants help your organisation plan correctly by understanding best practice and supporting the right decisions to avoid the common mistakes we see organisations make when implementing robotic process automation (RPA), IA and AI. Our planning service includes: establishment of vision and strategy, problem statement definition, development of outcomes and required objectives, creation of roadmap and the associated timeframes, clear understanding of dependencies, and success metrics.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Blue Prism
  • UiPath
  • Microsoft Power Platform

Training

• Training service provided: Yes
• How the training service works: Robiquity's heritage is offering training to the market. Enabling our customers to become self-sufficient is a key success metric of our programmes. This provides your organisation with skills and the ability to create an effective team. Robiquity offers a range of training services including: classroom based training aligned to vendor/industry best practice for both technical and functional roles, leadership strategy development training, mentoring and support workstreams to enable a “hands-on” learning environment and online based (self-paced) training for technical development upskilling. All our training can be delivered remote, at our customers locations or headquartered in one of our UK offices in Manchester, Leeds or London. Our mentors and trainers are experienced and on-hand to deliver every course. Our service ensures the highest chance of success for your trainees. We enable Centre's of Excellence (CoE) from inception through to adoption of Intelligent Automation. By working with Robiquity to create an efficient IA CoE you will achieve an internal and self-sustaining approach to maintaining the work we have delivered and allow your team to scale Intelligent Automation whilst understanding best practices and successfully governing the process.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Blue Prism
  • UiPath
  • Microsoft Power Platform

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We are experts in intelligent automation and have over 150 experienced staff within this space. Our proven approach to setup and migration provides organisations with the confidence and information to succeed. Our process includes: planning, vision & strategy establishment, discover, design, delivery, manage and optimise.Our specialists work with you to plan the migrated end state environment together. We create a migration action plan to install the solution and create a timeline of activities that will inform your management team on benefits realisation. We divide responsibilities between us. You setup the platform using your preferred cloud provider. We are cloud agnostic and automation technology agnostic. We can even support you moving from one automation technology to another. Our multi-vendor approach is a significant benefit when you need the right tool for the right job. We test the new setup for errors. You define the acceptance criteria for testing and the service team will ensure these are followed. Before moving to live operation, we fix all issues. We perform a period of knowledge transfer to understand the solution. You confirm you are happy with the implementation and we begin support. We manage, maintain and improve your solution.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Blue Prism
  • UiPath
  • Microsoft Power Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: During the design stage of our workstreams a detailed set of mutually agreed non-functional and technical requirements will be outlined to ensure a transparent plan for quality assurance (QA) and performance testing. QA and testing is performed throughout our delivery lifecycle to reduce timescales and therefore cost. From “Delivery” to “Manage” acceptance criteria will be reviewed and documented for complete alignment and the appropriate sign-offs. We assist you with changes, updates, incident management and developments. We complete in-depth quality assurance and performance testing. Performance should be measurable, we monitor process SLA and return on benefits and investment. If returns decrease, we have a clear indicator into our service organisation that creates an activity to investigate and resolve.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Robiquity provide support for Microsoft, Blue Prism and UiPath. We also support ancillary RPA technology. Our support services work in two models: Fixed Fee: A baseline service to guarantee resourcing and governance. Token Support Model: A flexible agreement for ad-hoc requests. Our typical ongoing support includes: incident & problem management, change management, proactive monitoring, service management and reporting, performance reporting, continuous improvement and optimisation, acceptance into service and transition. Our core team and entire Service Management function is UK based. You raise issues in our service portal. We triage them and pass to our support teams and we follow ITIL best practice to resolve your issues. This applies to both incidents and change. Our ticket management system updates you when we work on your issues. This keeps you informed to what is happening at all times. We have our own bespoke monitoring service which means no exorbitant licence fees. We proactively manage your estate to reduce costs, improve benefits and most importantly, help you to be more successful.

Service scope

• Service constraints: The scope will identified through conversations with the client.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Our Managed Service provides organisations with access to our ITSM tool to log and manage open tickets. Our support response times are based on the critically of tickets and can be customised based on your requirements. Standard response times are: P1 - Critical - 2 hours P2 - Important - 8 hours P3 - Non-critical - 2 business days P4 - How to advice / change request - 3 business days. Our average response time for all priorities is less than 30 minutes. Key metrics from our service: 99% process uptime 100% response SLA +95% resolution SLA.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: Standard response times are: P1 - Critical - 2 hours P2 - Important - 8 hours P3 - Non-critical - 2 business days P4 - How to advice / change request - 3 business days. Support services range from 9-5pm to 24/7. Pricing support for automations is dependent on many facets including: development effort, complexity, criticality, attended or unattended hours of support. Support features: our support service includes: Service Manager, Technical Lead, and Control Room Support. We deliver change work from this team.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Blue Prism, UiPath, Microsoft Power Platform

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Citation ISO Certification
• ISO/IEC 27001 accreditation date: 19/03/2024
• What the ISO/IEC 27001 doesn’t cover: Anything outside of the provision of automation consultancy, training, and managed services.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As part of the Robiquity value 'Show we care', we are dedicated to reducing unnecessary waste, organisational carbon footprint and using renewable energy sources where and when available. We have an environmental policy committing to assess and regularly re-assess the environmental effects of the Organisations activities.

  Covid-19 recovery

  Robiquity is committed to supporting organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services.

  Tackling economic inequality

  Robiquity provide training opportunities for individuals impacted by current economy inequality, enabling future careers in the intelligent automation industry.

  Equal opportunity

  Robiquity has a long running diversity and inclusion programme, with D&I training rolled out across the business. We have an equal opportunity and diversity policy to ensure all members of our workforce are supported and included.

  Wellbeing

  Robiquity encourage wellbeing and mindfulness to all members of staff. Vitality is offered to all members of the workforce, and there is a wellbeing policy to encourage health and mindfulness.

Pricing

• Price: £450 to £1,500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@robiquity.com. Tell them what format you need. It will help if you say what assistive technology you use.