DRAS CONSULTING LIMITED

Mobile apps, website and multi-channel application design, development and testing

We provide customer experience that drives enterprises, a shift to innovative services. We offer Mobile apps, website development and multichannel application design, development and testing. This also includes architecture definition and project management. We enable Omni-channel experience for Sales as well as services journeys of customers.

Features

• Best in class technical team
• Experience and skills in all technology stacks
• Certified architects , developers and designers
• ITIL trained staff
• Improved Time to market
• Optimised cost to deliver
• Reports generated as per industry standard methods

Benefits

• Maintain and improve SLAs and KPI
• Reduce and optimise the development costs
• Work towards customer satisfaction
• Work towards 100% uptime of applications

£350 to £1,500 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sachin.singhal@drasgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

764775917973002

Contact

Sachin Singhal
+447813964184
sachin.singhal@drasgroup.co.uk

Planning

• Planning service: Yes
• How the planning service works: DRAS works with client teams in order to understand the specific requirements for business initiatives and platform life cycle management needs. Engage with various teams through a workshops and meetings to define and plan the necessary activities. DRAS analyses the existing stack of the consumers based on their existing usage patterns. We identify identify the use cases and products. This helps identify where the consumers usage behaviour. Also any concerns around data classification, proximity to downstream services depending on the business domain regulations (if any) are evaluated. DRAS then produces a planning document with a mandatory steps and nice to have features to be implemented. This includes platform choices, options in market and the best of breed solutions. Our team of cloud computing consulting experts can help you build the right application for the business and evolve your culture and skills no matter where you are in the process. 1. chart your workload/app landscape and its people-and-process dependencies 2. develop your transition roadmap 3. decide on the best venue for your workloads 4. plan your application migration, and 5. improve your customer experience
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We create training courses specific to our client requirements. With initial understanding of requirements, we chart out a plan of activities and course content to meet goals and objectives. These courses are then delivered via 1. In person - room training 2. Remote training via webinars / video calls 3. Self learning web based training At the end of training , there will be an assessment to measure the success criteria which is either linked to certifications or in-house target KPI's
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Regardless of cloud provider or destination, and no matter the size and level of complexity, We help drive accelerated application migrations. Our standard processes, tools and automation can help reduce cost, improve reliability and productivity, and ensure you are security-rich and compliant across your enterprise. We can help you successfully migrate your workloads to the required state:. 1.Find the right adoption strategy for your organization's needs 2.Get more out of your existing app investments 3.Quickly develop and release apps with minimal incidents 4.Manage your public, private and multi-cloud environments at any scale Our Approach: 1. Factory-based model for scalable delivery 2.DevOps expertise for dramatically reduced DevOps cycle times 3.Cloud services integration for streamlined multi-cloud management 4.Multi-cloud platform support for migration from anywhere to anywhere 5.Security-rich, proven framework for streamlined migration
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our experts help to implement your QA environment including helping to define test cases, identify priorities for testing your applications, and setting up your initial test cases. Improved quality control reduces errors and associated costs Better utilization of quality assurance staff allows you to do more with less Setting up test cases allows for QA to be a continuous cycle instead of a one-off step Cost savings from using a cloud deployment will reduce infrastructure costs Less time and money spent recovering from errors in customer communications More reliable release cycles can be maintained Market opportunities can be addressed quicker by achieving faster release schedules Through CI/CD, defects will be visible and fixed in near-real-time on a periodic basis. The performance testing strategy factors Cloud and on-premise testing with stress, soak, load and volume tests. Our QA model for In-life Support and Service management consists of processes and procedures in ensuring delivery of in-life support adheres to SLAs and KPIs. The QA model consists of standards and guidelines for the incident and problem management, standards for all support processes - deployments, fixes, house-keeping etc

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security design
  • Cyber security consultancy
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: At DRAS, we remove the complexities of supporting your cloud IT infrastructure. We specialise in providing end-to-end cloud applications and hosting support, monitoring and effective managed services using a proven methodology to ensure that technologies are configured properly and performing to optimum capability. Our technical support teams are all fully certified in core cloud technologies and our processes are aligned to the IT Infrastructure Library (ITIL) to ensure a high quality of service and measurable performance. The scope of our SLA-driven support services are: a) Level 1 Support - initial incident triage and escalation, b) Level 2 Support - detailed incident analysis, backend health checks, application monitoring, server housekeeping activities such as log file clean-up, queue restarts, server restarts, etc., c) Level 3 Support - application level bug fixes, fix deployment, upgrades, etc. Support services would be provided by a dedicated support team located across locales - onsite and offshore.

Service scope

• Service constraints: We are open for all models of working and will be willing to adopt ourselves for any specific requirements

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For each specific support request, Blue Cube Technical Support creates a technical support case and assigns the case a Technical Support Case Ticket No. All tickets will be acknowledged within the hours as below based on priority: High priority : - 1 hour medium priority - 2 hours low priority - 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: We provide L2 and L3 support with definitions as below: L2 support ; Support personnel with deep knowledge of the product or service, but not necessarily the engineers or programmers who designed and created the product. Experienced and knowledgeable technicians assess issues and provide solutions for problems that cannot be handled by tier 1. If no solution is available, tier 2 support escalates the incident to tier 3. L3 Support: Access to the highest technical resources available for problem resolution or new feature creation. Tier 3 technicians attempt to duplicate problems and define root causes, using product designs, code, or specifications. Once a cause is identified, the company decides whether to create a new fix, depending on the cause of the problem. New fixes are documented for use by Tier 1 and Tier 2 personnel. specialists are generally the most highly skilled product specialists, and may include the creators, chief architects, or engineers who created the product or service. All our services include a project manager and costs are included as part of the service. Costs for these levels are discussed as part of each service required.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • CCIE Security
  • CISSP
  • CISSM

Social Value

• Social Value:

  Social Value

  • Covid-19 recovery
  • Tackling economic inequality
  • Wellbeing

  Covid-19 recovery

  Giving opportunities to people who re-trained & re-skilled during Covid19 due to the loss of the their jobs in Covid.

  Tackling economic inequality

  In DRAS, we promote equitable access to education & job opportunities

  Wellbeing

  Ensuring employees take enough time off for their families and their mental well being. Prioritising mental health resourcing.

Pricing

• Price: £350 to £1,500 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sachin.singhal@drasgroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.