Planet IT

Veeam Cloud Connect

Veeam Cloud Connect is a method of safeguarding customers valuable VMware & Hyper-V virtual machines instances by regularly and safely backing up to a remote storage facility via a secure internet connection. Physical machine protection is also available using Veeam Agent for Windows/Linux.

Features

• Supports VMware & Hyper-V virtual machine backup
• Supports WAN Acceleration
• De-duplication reduces storage costs
• Unlimited versioning (retention)
• ​256-bit AES encryption applied in flight and at rest

Benefits

• Extends your standard Veeam backup solution
• Simple & fast set up
• Cost reduction by utilising existing technology
• All VSL / Veeam® plans are infinitely scalable
• Provides offsite backups of critical VMs for a DR scenario

£0.05 a gigabyte

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

764821108566427

Contact

Lauren Carey
01235433900
GCloud@planet-it.net

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Veeam Back Up and Replication Suite; Veeam Software
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: N/A
• System requirements:
  • Internet Connectivity
  • Veeam

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: 24/7x365 available
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Software has been approved for assistive technologies by the vendor.
• Onsite support: Yes, at extra cost
• Support levels: Our support services are flexible and can be purchased, by the hour, by block or by system. We also flex from report only to full report and remediate depending on client requirements. Costs can be provided on request dependant on package. ; ; All customers receive account manager and assigned lead engineer.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Users are issued with a connection details these are entered into the Veeam console and the source is added as a back up destination.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Users can request data migration to another service.
• End-of-contract process: Data is securely deleted once the contract has ended.

Using the service

• Web browser interface: No
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: No
• Customisation available: Yes
• Description of customisation: Users can customise, size requirements as well as bandwidth and retention.

Scaling

• Independence of resources: We only sell the resources we have and do no over allocate .

Analytics

• Service usage metrics: Yes
• Metrics types: Service metrics on data usage , upload time and retention alongside other reports are issued monthly.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: User can request an export which will be delivered in the form of a native back up.
• Data export formats: Other
• Other data export formats:
  • Veeam Back up
  • Native running system
• Data import formats: Other
• Other data import formats:
  • Veeam
  • VMware VM
  • Hyper-v VM

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We offer a 4 hours SLA on all back up related services.
• Approach to resilience: The datacenter used has a number of resilient features that protect against data loss.
• Outage reporting: A public dashboard; an API; email alerts

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: N/A
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QSL
• ISO/IEC 27001 accreditation date: 31/01/2020
• What the ISO/IEC 27001 doesn’t cover: All systems are in scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • ISO 27001

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All required ISO 27001 polices and in place and followed.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Available on request
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Available on request
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Available on request
• Incident management type: Supplier-defined controls
• Incident management approach: Available on request

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Equal opportunity

  Equal opportunity

  At Planet IT, we champion a culture of inclusivity and equal opportunity, ensuring that every individual, regardless of their background, identity, or circumstance, has the chance to thrive and contribute their unique talents to our diverse community.

Pricing

• Price: £0.05 a gigabyte
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Unlimited size , limited time trail available.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at GCloud@planet-it.net. Tell them what format you need. It will help if you say what assistive technology you use.