Boxfusion Consulting Limited
Oracle Siebel Cloud Consultancy Service
Provision of expert consultancy in Oracle Siebel to help with: driving a more efficient, user-centric Siebel system via our Siebel UX transformation offer; upgrading Siebel quickly and safely; configuring Siebel to support new requirements; or migrating Siebel from on-premise to Cloud infrastructure.
Features
- User experience transformation of the Siebel UI
- Upgrade of Siebel to the latest version
- Migration of Siebel onto Cloud infrastructure e.g. Oracle
- Extension of Siebel with complementary Oracle Cloud technologies
- Configuration and customisation of Siebel
Benefits
- Drive cost savings through reduced call centre process times
- Improve citizen experience through enhancing the user experience of Siebel
- Future-proof Siebel by upgrading to the latest version
- Drive savings through migration onto Cloud infrastructure
Pricing
£650 a unit a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at digitalmarketplace@boxfusion.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
7 6 5 1 8 6 1 8 0 4 2 8 8 9 8
Contact
Boxfusion Consulting Limited
Chris Trueman
Telephone: +44 203 633 2646
Email: digitalmarketplace@boxfusion.com
Planning
- Planning service
- Yes
- How the planning service works
-
Boxfusion Consulting will help you with:
- Requirements gathering
- UCD, including user research and analysis, interaction design, service design and accessibility reviews
- Design of the Siebel system
- Design of integrations to third party software
- Input into platform requirements for platform migrations to Cloud infrastructure - Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
- Oracle Siebel
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
-
Boxfusion Consulting will help you with:
- Implementation of changes to the Siebel application, to support a more user-centric set of processes
- Integration with third party systems
- Setup and configuration of Siebel on new Cloud infrastructure
- Migration of data to new Cloud infrastructure - Setup or migration service is for specific cloud services
- Yes
- List of supported services
- Oracle Siebel
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
- Hosting or software provided by a third-party organisation
- How the support service works
- We support Oracle Siebel and its integrations.
Service scope
- Service constraints
- No
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Our SLA is 4 hours for normal working days, between 0830 and 1800.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
-
Where a support service is requested, our standard support level is providing a meaningful response within a 4 hour timeframe, between the hours of 0830 and 1800 Monday to Friday excl. bank holidays.
We provide Service Manager access, and access to our desk of support engineers.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- British Assessment Bureau
- ISO/IEC 27001 accreditation date
- 19/02/2025
- What the ISO/IEC 27001 doesn’t cover
- N/A
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- Yes
- Any other security certifications
- IASME
Social Value
- Social Value
-
Social Value
- Equal opportunity
- Wellbeing
Equal opportunity
Through providing accessible systems, this service ensures that those with disabilities are better able to be supported by government.Wellbeing
Our service encompasses a user centred design approach that engages with the user base and understands their challenges and frustrations. The ultimate goal is to design solutions that enables the entire community to easily interact with systems, get the knowledge they need for their particular challenge, and feel supported by government systems.
Pricing
- Price
- £650 a unit a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at digitalmarketplace@boxfusion.com.
Tell them what format you need. It will help if you say what assistive technology you use.