KPMG LLP

Site Reliability Engineering (SRE)

SRE (Site Reliability Engineering) provided by KPMG ensures robust run and operate services on Cloud infrastructure, Cloud native application build or cloud priority solutions. This involves SRE readiness, SRE services both managed and federated based on the maturity assessment, SRE optimization framework usage & observability strategy and execution.

Features

• Assess SRE readiness, maturity, and glide path.
• Provide federated and centralized SRE managed services.
• Support landing zones for cloud-native and IaC solutions.
• Implement observability strategy, tools, and patterns.

Benefits

• Enhance reliability and availability with SRE-based SLOs.
• Optimize costs with SRE framework for reduced Opex and services.
• Accelerate time to market with throughput-based output and SLOs.
• Foster cultural alignment and collaboration for future-state working.
• Elevate customer experience with SREs on cloud for better service.
• Achieve ROI on sophisticated cloud estate with optimized operations.
• Implement DORA-based SRE cloud DevOps KPIs for better output.
• Facilitate change in working methods and service management processes.

£400 to £2,855 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PSopportunities@kpmg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

765514562583218

Contact

KPMG G-Cloud Team
02073111000
PSopportunities@kpmg.co.uk

Planning

• Planning service: Yes
• How the planning service works: "SRE implementation is different from Classic operations handovers, SRE needs to be inculcated as ways of working in the oirganziation. This includes a top down and bottom up approch, top down approch is change in the operations strategy using the updated Target operating model and bottom up is defining the new KPIs which are more cloud and DORA based with proper SLA s and standard ITIL KPIs. ; The onboarding has to be planned with proper skill set up and ways of working with Pilot based approch and defining Error budgets and SLOs which resonate with the stability and reliability principles of the customer."
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: The SRE services are designed to ensure the cloud migration happens & the sustainable model on cloud is established . Its important that SRE services are inculcated in the initial design of the Cloud migration ( like PRR) to ensure proper transition happens post migration. This helps the migration to not set unrelaistic goals and inculcates reliability and stability parameters in the design. SRE are invovled in migration process to ensure the migrated artifact runs better post migration
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: "Quality Assurance is done in an automated and done in the Pipelines.; DevOps quality assurance and performance testing are two important aspects of the DevOps methodology.; This is achieved by implementing automated testing processes throughout the software development lifecycle. This includes unit testing, integration testing, functional testing, and acceptance testing. The goal is to catch defects early in the development process, which reduces the cost of fixing them later.; Performance testing includes load testing, stress testing, and endurance testing. The goal is to identify performance bottlenecks and ensure that the software can handle the expected workload. Performance testing is also automated and integrated into the DevOps pipeline to ensure that performance issues are caught early in the development process."

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: No

Service scope

• Service constraints: "Data Security- Some cloud services may not be compliant with certain data protection regulations, or may not offer adequate security measures for sensitive data.; Performance - some cloud services may have limited bandwidth or processing power, which can affect the performance of applications or services hosted on the cloud depending on the location of hosting , archietcture of the application etc; Remote Service- The support for the cloud services would not be in office but would be provided remotely.; Vendor Audit - If the vendor is an audit client, KPMG might be restricted in certain instances to provide specific servcies."

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: Through the weekdays
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: We provide end to end support which also includes offshored managed servcies. Our support variants are ranging from <8 hours or specific hours to 24/7 support. Thge managed services would include Technical account manager and cloud support enginer cost along with the managed services KPIs and SLAs. In case of consulting services, we are flexible with whatever roles the customer wishes to have.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI)
• ISO/IEC 27001 accreditation date: 05/12/2022
• What the ISO/IEC 27001 doesn’t cover: Any services falling outside the following scope: The protection of information in relation to the provision of professional services by KPMG LLP and its subsidiaries operating from the UK
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  "We’ve committed to Net Zero 2030, backed by our environment strategy, aligned to the 1.5-degree pathway, and approved by the Science Based Targets Initiative. And introduced an internal carbon price. A self-imposed tax that’s applied to our energy use and business travel. Bringing the cost of our carbon emissions back to us to fund decarbonisation projects. Initiatives have inspired our staff and gained us a top 2% Carbon Disclosure Project (CDP) A Rating, Platinum EcoVadis medal and Environmental Management (ISO 14001) and Energy Management (ISO 50001) certification. ; During contract delivery we will: ; ; ‒ Encourage our suppliers to report their carbon data to CDP, helping us to measure and encourage progress and remain on their Supplier Engagement Leader board. Reducing pollution through our supply chain.; ; ‒ Facilitate a ‘fighting climate change’ 90-minute session and create a team charter to agree:; ; o Traveling SMART | Minimising travel for those involved in the contract and measuring and monitoring all contract related business travel and carbon emissions using our proprietary KPMG carbon tracker tool.; ; o Living sustainably at home | Managing home office equipment efficiently and avoiding printing.; ; o Adopting a ‘digital first’ approach | Using collaborative technologies for data storage/ sharing to maximise effectiveness and reduce email volume.; ; Reducing travel, power consumption, and paper usage to minimise emissions and support sustainable behaviours.; ; ‒ Host a 60-minute sustainability impact modeller tool demonstration. Helping reduce your carbon footprint of cloud deployments using bespoke tooling to optimise implementation. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable."

  Covid-19 recovery

  "We’ve committed to Net Zero 2030, backed by our environment strategy, aligned to the 1.5-degree pathway, and approved by the Science Based Targets Initiative. And introduced an internal carbon price. A self-imposed tax that’s applied to our energy use and business travel. Bringing the cost of our carbon emissions back to us to fund decarbonisation projects. Initiatives have inspired our staff and gained us a top 2% Carbon Disclosure Project (CDP) A Rating, Platinum EcoVadis medal and Environmental Management (ISO 14001) and Energy Management (ISO 50001) certification. ; During contract delivery we will: ; ; ‒ Encourage our suppliers to report their carbon data to CDP, helping us to measure and encourage progress and remain on their Supplier Engagement Leader board. Reducing pollution through our supply chain.; ; ‒ Facilitate a ‘fighting climate change’ 90-minute session and create a team charter to agree:; ; o Traveling SMART | Minimising travel for those involved in the contract and measuring and monitoring all contract related business travel and carbon emissions using our proprietary KPMG carbon tracker tool.; ; o Living sustainably at home | Managing home office equipment efficiently and avoiding printing.; ; o Adopting a ‘digital first’ approach | Using collaborative technologies for data storage/ sharing to maximise effectiveness and reduce email volume.; ; Reducing travel, power consumption, and paper usage to minimise emissions and support sustainable behaviours.; ; ‒ Host a 60-minute sustainability impact modeller tool demonstration. Helping reduce your carbon footprint of cloud deployments using bespoke tooling to optimise implementation. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable."

  Tackling economic inequality

  "Like you, we are committed to shaping an environment to narrow disparities, level the playing field, and create better growth opportunities for diverse businesses. During the delivery of the contract, we’ll tackle economic inequality through the following commitments: ; ; ‒ Adhere to inclusive recruitment and progression practices that follow the five foundational principles in the Good Work Plan (satisfaction, fair pay, participation and progression, wellbeing, and voice and autonomy). Increasing self-worth and motivation and improving retention and productivity.; ; ‒ Provide access to KPMG’s Introduction to Python Coding 10-week course to your staff and suppliers. Successful participants will receive a Credly digital certificate. Strengthening logic and problem-solving skills and equipping future generations with the desired skills to make them a relevant asset.; ; ‒ Extend the reach of our technology and engineering apprenticeships by partnering with local authorities and charities. Generating additional paths to employment for people from lower socio-economic backgrounds and bolstering future skills in the UK. Practical work experience is gained while working towards professional qualifications/ accreditations and earning a salary. ; ; ‒ Create business opportunities for a range of local suppliers such as entrepreneurs and start-ups. By encouraging our 1,800 active suppliers to use local sourcing in their supply chain. For example, for our national catering contract we expect the supplier to source produce locally, supporting local producers and reducing food miles. Our sustainable procurement policy is supporting SMEs and VCSEs via various initiatives e.g. the prompt payment code. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable."

  Equal opportunity

  "Like you, we are committed to shaping an environment to narrow disparities, level the playing field, and create better growth opportunities for diverse businesses. During the delivery of the contract, we’ll tackle economic inequality through the following commitments: ; ; ‒ Adhere to inclusive recruitment and progression practices that follow the five foundational principles in the Good Work Plan (satisfaction, fair pay, participation and progression, wellbeing, and voice and autonomy). Increasing self-worth and motivation and improving retention and productivity.; ; ‒ Provide access to KPMG’s Introduction to Python Coding 10-week course to your staff and suppliers. Successful participants will receive a Credly digital certificate. Strengthening logic and problem-solving skills and equipping future generations with the desired skills to make them a relevant asset.; ; ‒ Extend the reach of our technology and engineering apprenticeships by partnering with local authorities and charities. Generating additional paths to employment for people from lower socio-economic backgrounds and bolstering future skills in the UK. Practical work experience is gained while working towards professional qualifications/ accreditations and earning a salary. ; ; ‒ Create business opportunities for a range of local suppliers such as entrepreneurs and start-ups. By encouraging our 1,800 active suppliers to use local sourcing in their supply chain. For example, for our national catering contract we expect the supplier to source produce locally, supporting local producers and reducing food miles. Our sustainable procurement policy is supporting SMEs and VCSEs via various initiatives e.g. the prompt payment code. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable."

  Wellbeing

  "Our wellbeing strategy has been shaped by listening to our people and working with specialists. Focusing on the areas where we can have the biggest positive impact. During contract delivery, we will support wellbeing with the following commitments: ; ; ‒ Provide the contact workforce with a rich, innovative suite of specialist information, advice, services, and treatment – supplemented with focused initiatives. Shaped by listening to our people and working with specialists. Using clinical, organisational, and positive psychology to empower individuals by providing the right care, at the right time. And allowing them to be at their best. ; ; ‒ Facilitate a 90-minute wellbeing workshop for the contract workforce, using our bespoke Wellbeing EDGE tool to create a wellbeing charter. Identifying team member “non negotiables,” creating an inclusive environment, and agreeing our collective approach to maximise team wellbeing. ; ; ‒ Facilitate monthly constructive health and wellbeing check-ins using Wellbeing EDGE and a wellbeing survey to measure the success of our approach and identify additional support required. Understanding how the team can be effectively supported through emerging challenges. Ensuring the workforce witnesses our commitment to continuous improvement, including feedback being incorporated and acted on. Thus, empowering them to continue to speak up.; ; ‒ Appoint a dedicated accredited Wellbeing Ambassador, with a passion for wellbeing, to challenge mental health stigma and begin empathetic conversations with team members. Building, embedding, and maintaining a sustainable wellbeing approach and giving visible support to those struggling mentally or physically. ; ; ‒ Monitor, measure, and report commitments using the Social Value Portal. An evidence-based, data-driven tool, underpinned by the National Themes, Outcomes and Measures framework. It’s endorsed by the Local Government Association and compatible with all major ESG frameworks. Bringing rigour to commitments tracking and allowing you to flex and value the impact and hold us accountable."

Pricing

• Price: £400 to £2,855 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at PSopportunities@kpmg.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.