JACOBS U.K. LIMITED

Dragonfly

Web-based, cloud hosted AI/ML/computer vision solution to process sewer pipe inspection CCTV video and automatically detect, identify and code pipe defects to determine pipe condition. 100% QC of model outputs. Includes an integrated asset management module providing reliable business intelligence, optimises sewer reinspection, maintenance schedules, rehabilitation and optimises asset performance.

Features

• Condition assessment of gravity sewer pipes using AI
• Identification of defects in sewer pipes from CCTV inspection videos
• Coding identified sewer defects to industry standards
• Coded defect results output for use in customer CMMS
• Integrated asset management module analyses coded defect results output
• Asset management recommendations (pipe repair, rehabilitation, replacement and inspection schedule)

Benefits

• Consistent, accurate, and fast coding of sewer pipe defects
• High quality inspections, insights, and decision-making
• Increased process productivity and efficiency
• Save 30-40% in sewer defect coding time
• O&M and capital costs savings
• Improved labour/talent management
• Efficient and proactive asset management and investment decisions

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloudframework@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

765706646554834

Contact

Hugh McMichael
0131 659 1500
gcloudframework@jacobs.com

About your service

• Service categories:

  Applications

  Engineering

  • Computer-Aided Engineering Applications
  • Collaborative product data management
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Service requires pipe metadata and CCTV inspection video for sewer to be condition assessed to be uploaded by the client into Dragonfly for condition assessment.
• System requirements: Access to supported web browser

User support

• Email or online ticketing support: Yes
• Support response times: SLA's can be agreed with clients.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: SLAs to be agreed with client on a case-by-case basis.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Training and support is provided with uploading sewer CCTV video inspection files and populating pipe metadata template with associated pipe data.
• Service documentation: Yes
• Documentation formats:
  • PDF
  • Other
• Other documentation formats: Mp4
• End-of-contract data extraction: Data is downloaded by the client.
• End-of-contract process: Data is downloaded by the client prior to the end of the contract. There are no additional demobilisation tasks required and no additional charges.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Provided to client in onboarding email.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The user interface is accessible through a supported browser - email is used for first line support.
• Accessibility standards: None or don’t know
• Description of accessibility: Service interface is via email.
• Accessibility testing: No testing undertaken with users of assistive technology yet.
• API: No
• Customisation available: No

Scaling

• Independence of resources: A dedicated level of support is agreed with customers during the proposal phase which is detailed within the scope of work. Servers are continually monitored to ensure that resource levels are adequate.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: Other locations
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Dragonfly provides data integrity and protection with its use of Azure Blob Storage, which provides for a fast, highly reliable, and persistent file storage for our application in the cloud. Blob storge is optimised for storing massive amounts of data and is designed for: serving images and documents directly to a browser, storing files for distributed access, streaming video and audio, storing data for backup and restore, disaster recovery, and archiving.
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Technical support is available should a mass download of data be required in a particular format.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats:
  • Mp4
  • Mpg
  • Avi
  • Wmv
  • Jacobs-provided metadata inventory template (Excel)

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: SLA's to be agreed with clients.
• Approach to resilience: Jacobs Digital has a “Cloud First” policy for all technical solutions we implement. We take a vendor agnostic approach when proposing solutions and will work with whichever provider makes the most sense for our clients. We are currently using MS Azure for hosting. MS Azure and is fully accredited for ISO 9001, 27001 and 20000.
• Outage reporting: We use an external automated monitoring service to continually ensure our services are operational. In the event of any downtime or glitch the technical support team are notified by SMS and email.

Identity and authentication

• User authentication needed: Yes
• User authentication: Username or password
• Access restrictions in management interfaces and support channels: Dragonfly has an admin interface accessed by the Jacobs support desk that enables full control of user and user team access to modules and user rights (e.g. ability to edit or delete).
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: No audit information available
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO9001, ISO14001, ISO45001 and SSIP LRQA Registration Certificate; ; NIST CSF; ; ISO27001; ; Cyber Essentials Plus
• Information security policies and processes: Information Security Policies & Processes; We operate under a Global Security Policy, UK Information Security Policy, and Global Data Protection Policy, all supported by ISO 27001 and Cyber Essentials Plus accreditation. Our Security Operations Centre provides 24/7 monitoring of networks, servers, and endpoints. Access to information is governed by “need-to-know” principles, with controls such as classified document registers, secure transfer protocols, clear-desk policies, and documented backup/recovery procedures. All staff undergo annual security awareness training, sign acceptable-use policies, and complete BPSS vetting with controlled office access.; Reporting Structure; Security oversight is led by a Board-level Senior Information Risk Owner (SIRO), supported by a Group Security Controller (GSC) and a Corporate Security Team. The named Security Controller for UK/B&I Europe is Steve Colwill.; Ensuring Adherence; We ensure compliance through regular risk-register reviews, incident reporting and updates, IT governance and internal audit, and by aligning suppliers with our security procedures. These measures collectively maintain robust information security and policy adherence across the organization.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Jacobs employs a robust Configuration and Change Management Standard to ensure consistency, traceability, and control over its projects and systems. This standard is crucial for maintaining the integrity of our operations and delivering high-quality services to our clients.; ; Key aspects of the standard include:; ; Configuration Management, Change Management, Version Control, Documentation, Approval Processes, Risk Assessment, Auditing and Compliance, and Training; ; This standard helps Jacobs maintain consistency across projects, reduce errors, improve efficiency, and ensure that changes are implemented in a controlled and traceable manner, ultimately contributing to the success of our projects and client satisfaction.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Jacobs ensures robust security through a multi-layered approach: frequent vulnerability scans (daily for development, weekly for networks, monthly for production, quarterly for infrastructure), comprehensive penetration testing (annual internal, bi-annual external, continuous via bug bounty), and structured patch management (critical within 24 hours, high-risk in 7 days). Third-party software risks are mitigated through inventory control, automated vulnerability monitoring, strict version policies, and vendor communication. Specialized tools like Software Composition Analysis streamline these processes. This proactive strategy enables Jacobs to identify and remediate vulnerabilities quickly, maintain compliance, and minimize risk for both the organization and its clients.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Jacobs' protective monitoring processes employ advanced threat detection systems, regular vulnerability scans, and 24/7 SOC monitoring to identify potential compromises. When a threat is detected, we initiate a structured response plan including immediate containment, in-depth investigation, and swift remediation. Our incident response time is prioritized based on severity, with critical incidents addressed within 15-30 minutes. A dedicated team is available round-the-clock for urgent matters, supported by automated systems for quick isolation of affected areas. Regular drills ensure our team maintains rapid response capabilities, adapting to evolving cybersecurity challenges.
• Incident management type: Supplier-defined controls
• Incident management approach: Jacobs ensures rapid response and resilience through a structured approach:; • Identification & Response: Automated detection, 24/7 SOC monitoring, tiered escalation, and incident-specific playbooks.; • Communication: Internal and external notifications, regulatory compliance.; • Roles: Incident Response Manager, Technical Lead, Communications Lead, Legal Counsel, Executive Sponsor.; • Timelines: Critical incidents addressed within 15 minutes; others within defined hours.; • Threat Intelligence Sharing: Real-time dashboards, client portals, ISAC participation, collaborative exercises.; • Root Cause Analysis: RCA for High/Critical incidents, remediation plans, continuous improvement reviews.; • Business Continuity: Comprehensive BCP/DR plans, redundant systems, regular testing and audits.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Jacobs offers limited free trials for potential clients.

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA Limited
• ISO/IEC 27001 accreditation date: Monday 2 September 2024
• What the ISO/IEC 27001 doesn’t cover: The scope of this approval is applicable to:; The scope of the ISMS includes the protection of all information and data assets for the delivery of services by Jacobs to its clients. The assets protected are physical locations, information assets, and applicable information technology assets to support the organization’s lines of business and in-scope services in accordance with the Statement of Applicability (SoA) v1.n. ; ; This Certification covers the following Lines of Business and named projects.; Critical Missions Solutions; People & Places Solutions; Divergent Solutions; Bonneville Power Administration Project; ; Operating from permanent, temporary office and hybrid locations as defined within scope, for Jacobs Solutions Inc. and following subsidiaries which contain additional legal entities: Jacobs Australia Pty Limited, Jacobs Engineering Ireland Ltd, Jacobs Germany GmbH, Jacobs Group (Australia) Pty Limited, Jacobs New Zealand Ltd, Jacobs Project Management Company, Jacobs Technology Inc, Jacobs UK Ltd, Jacobs Field Services Limited, CH2M HILL POLSKA Limited SP. Z O.O.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA Limited
• ISO 9001 accreditation date: Friday 10 January 2025
• What the ISO 9001 doesn’t cover: The scope of this approval is applicable to:; ; The provision of full life cycle services comprising multi-disciplinary consulting, programme and project management, advisory, planning, research, software development, design, engineering, project controls, procurement, construction, construction management, installation and maintenance of electrical instrumentation, management of sub-contractors and provision of site contract labour and training, commissioning, qualification & validation and decommissioning, independent certification of regulatory information, management of information and operational support teams in connection with the built environment and the protection, enhancement and maintenance of the natural environment. ; ; Operating from permanent and temporary office and site locations across the UK, Ireland, The Netherlands, Poland, France, Germany
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber Essentials Alternative: None of the criteria
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cfb49fe7-e1a3-4ca5-a6c7-d23b2a899579
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Plans for positive actions with community groups.

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloudframework@jacobs.com. Tell them what format you need. It will help if you say what assistive technology you use.