PEN TEST PARTNERS LLP

Incident Response Retainer Service

The IRR Service enables 'immediate' access to PTP Digital Forensic Incident Response services and expert team. It includes a pre-agreed service agreement, pre-authorised days at a preferential rate, market leading SLA response times, access to a dedicated incident hotline 24/7 for active expert assistance and support or advice and guidance.

Features

• • Immediate response using Pre-authorised days
• • 24/7 access to our incident hotline
• • Service terms agreed in advance
• • Pre-paid days for immediate start
• Available in 4 levels; Basic, Standard, Enhanced, Elite

Benefits

• Pre-paid days can be used for other consultancy services
• if not required for IRR.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at susan.bunce@pentestpartners.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

766054067106061

Contact

Susan Bunce
+447538520205
susan.bunce@pentestpartners.com

About your service

• Service categories:

  Cloud Support Services

  Security Services

  • Security quality assurance (QA) and testing

Service scope

• Service constraints: None

User support

• Email or online ticketing support: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: PTP will provide you with a dedicated account manager (AM) who's role will be to take ownership the overall relationship and allocate time in ensuring that all scoping requirements, delivery of engagements and KPIs are met. ; ; The AM is supported by a number of support team members as follows:; ; • Internal client support – (Supports AM in day-to-day operations), but is specifically allocated to the following tasks:; o Producing individual Scope of Works (SOW) documents for each engagement.; o Liaising with the PTP scheduling team and helping to organise each engagement.; o Coordinating Project Kick-Off Calls between client stakeholders / PTP consultants for each SOW/ engagement.; o Ensuring any required paperwork is completed, i.e. mandatory authorisation forms, any client Task Forms, etc.; • Scheduling Manager – works within the scheduling team, assigned to work with specific clients so that familiarity of process can be achieved. ; ; This small team as outlined above, along with our robust and proven processes for working with clients of all sizes helps to ensure that each engagement, however large or small is managed independently via a SOW to ensure high levels of efficiency.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Cyber security roles

Cyber security audit and assurance

Role level	UK Rate	Offshore Rate
Lead cyber security audit and assurance	£1,200.00	£1,500.00
Principal cyber security audit and assurance	£1,400.00	£1,700.00

Cyber security governance and risk management

Role level	UK Rate	Offshore Rate
Associate cyber security governance and risk manager	£1,200.00	£1,500.00
Lead cyber security governance and risk manager	£1,200.00	£1,500.00
Principal cyber security governance and risk manager	£1,300.00	£1,500.00

Cyber security incident response

Role level	UK Rate	Offshore Rate
Associate cyber incident response	£1,750.00	£2,000.00
Lead cyber security incident response	£1,750.00	£2,000.00
Principal cyber security incident response	£1,750.00	£2,000.00

Cyber security vulnerability management

Role level	UK Rate	Offshore Rate
Associate cyber security vulnerability management	£1,200.00
Lead cyber security vulnerability management	£1,200.00
Principal cyber security vulnerability management	£1,500.00

Cyber security digital forensics

Role level	UK Rate	Offshore Rate
Associate cyber security digital forensics	£1,750.00	£2,000.00
Lead cyber security digital forensics	£1,750.00	£2,000.00
Principal cyber security digital forensics	£1,750.00	£2,000.00

Cyber security testing

Role level	UK Rate	Offshore Rate
Associate cyber security testing	£1,200.00
Lead cyber security penetration testing	£1,400.00
Principal cyber security testing	£1,500.00

Cyber security secure design

Role level	UK Rate	Offshore Rate
Associate cyber security secure systems architecture and design	£1,200.00
Lead cyber security secure systems architecture and design	£1,200.00
Principal cyber security secure systems architecture and design	£1,400.00

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 24 February 2016
• What the ISO/IEC 27001 doesn’t cover: N/A. the certification covers our entire business operation. Please note this is audited annually by the BSI and our latest effective date is 24/02/2025.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: PCI Council
• PCI DSS accreditation date: Tuesday 18 February 2025
• What the PCI DSS doesn’t cover: N/A PTP provide PCI DSS assessment and certification and have 5 PCI Council certified employees to deliver this service.
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: Cdd3fabe-e6f6-4a31-9af9-f4d01b88dcb5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Cb4a86d3-a447-4564-a05c-56eeb14eaeb8
• Other security certifications: Yes
• Any other security certifications:
  • NCSC CHECK
  • CREST
  • NCSC CIR

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at susan.bunce@pentestpartners.com. Tell them what format you need. It will help if you say what assistive technology you use.