Hitachi Solutions

Microsoft Dynamics Solution Health Check

Health Check covering Design, implementation and support services for Microsoft's Dynamics 365 CE (CRM) Finance and Operations (ERP), Power Platform (Power Apps, Power Automate, Power BI, Common Data Service (CDS)). Allowing better delivery of services and reduced costs by improving efficiencies. Report, recommendation and support services available.

Features

• Health check auditing all versions of Microsoft Dynamics CRM ERP
• Detailed consultancy analysis of overall CRM or ERP system health
• Audit Dynamics implementation for configuration, customisation and integration
• Provide Dynamics 365 upgrade recommendations
• Provide diagnostic analysis with improvement recommendations
• Audit server and database configurations assessment
• Undertaking database maintenance plans and recommended service improvements
• Provide a full review of Microsoft Dynamics CRM and ERP
• All Microsoft Dynamics CRM versions 2011, 2013, 2015, 2016, 365
• All Microsoft Dynamics ERP versions AX and 365

Benefits

• Change and innovate at speed/scale using modern platforms and methods
• Low Code Scalable and Secure Cloud platform increasing corporate agility
• Access digital services anywhere/anytime improving staff productivity and Customer Service
• Proven, award winning Microsoft Government Gold Partner to reduce risk
• Flexible/modern delivery methods including Agile focussed on maximising benefits realisation
• Highly skilled teams including onshore, near/off-shore including Security Clearance
• Focus on collaboration and relationship management to drive improved outcomes
• Build knowledge and capability internally to reduce support costs
• Consolidate legacy line-of-business systems reducing costs and improving data/process integration
• Range of tools/accelerators to reduce cost and improve time-to-value

£435 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

766101244562704

Contact

Hitachi Solutions Enquiries
0203 198 5136
hsuk-enquiries@hitachisolutions.com

Planning

• Planning service: Yes
• How the planning service works: We work with our customers to jointly develop the optimum plan for the delivery of the service. Hitachi blends our experience and guidance gained from hundreds of previous implementations with customer specific preferences, constraints and requirements to ensure that plans are realistic, deliverable and agreed by both parties before actual implementation commences. A key input to the planning process is identification and confirmation of available customer resources as this is critical to ensure timely completion of stages such as requirements definition, agile working, testing etc. Full details of our planning and delivery approach is contained in our Consensus methodology which covers the full implementation life cycle. Our Consensus methodology is summarised in the attached Service Definition document.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Microsoft Dynamics 365 for Customer Service or
  • Microsoft Dynamics 365 for Sales or
  • Microsoft Dynamics 365 for Field Service or
  • Microsoft Dynamics 365 for Project Service Automation
  • Microsoft Dynamics 365 CE

Training

• Training service provided: Yes
• How the training service works: We provide all aspects of Microsoft Dynamics 365 for CRM training.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Microsoft Dynamics 365 for Customer Service or
  • Microsoft Dynamics 365 for Sales or
  • Microsoft Dynamics 365 for Field Service or
  • Microsoft Dynamics 365 for Project Service Automation
  • Microsoft Dynamics 365 Marketing
  • ClickDimensions Marketing

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Hitachi has developed a comprehensive methodology known as Consensus which incorporates lessons learnt from hundreds of previous implementations to ensure repeatable success on new projects. Consensus provides a repository of tools and documents that make it simpler to deliver complex projects and programmes on time and on budget. All delivery modes are supported including Agile, Waterfall and our hybrid approaches known as ‘Essentials’ which are centred on pre-configured solutions with rapid iterations of development allowing customers to go live with projects more quickly and more cost-effectively. Key to set-up is understanding the transition from legacy systems and approaches to the new ways of working. Hitachi is particularly skilled in the migration of data to ensure seamless transition. Our Consensus methodology is summarised in the attached Service Definition document.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Microsoft Dynamics 365 for Customer Service or
  • Microsoft Dynamics 365 for Sales or
  • Microsoft Dynamics 365 for Field Service or
  • Microsoft Dynamics 365 for Project Service Automation
  • Microsoft Dynamics 365 CE

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: As the largest implementer of Microsoft Dynamics 365 for CRM we have more experience than any other supplier of providing quality assurance. This includes checking that Microsoft's best practice has been followed and using automated testing tools to validate configuration, customisation and performance.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide the most comprehensive ITIL based support service for Microsoft Dynamics 365 for CRM. Our service provides a single one-stop shop for the whole service.

Service scope

• Service constraints: We provide a comprehensive service, the only constraint is that a Microsoft Dynamics 365 for CRM licence is valid.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: From 4 hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Browser aids supported
• Web chat accessibility testing: N/a
• Support levels: We provide a Service Manager for all of our support plans. This provides a monthly report detailing all relevant Microsoft Dynamics 365 for CRM Availability statistics as well as all issues reported together with progress and resolution measured against the relevant SLA.; ; We have two service levels, Assist which provides Response SLAs and Assure which provides Response and Resolution SLAs, which has a higher cost.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 26/03/2021
• What the ISO/IEC 27001 doesn’t cover: Services not covered by the Certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Hitachi Solutions is committed to carbon neutrality at all our sites by 2030 and we are working to achieve Net Zero across our value chain by 2050. Our carbon footprint is validated externally, and we are working with a science-based reduction plan. Our environmental management system is compliant with ISO14001.; ; Carbon Neutral Projects – Working in partnership with our customers.; We aim to deliver carbon neutral projects. This requires working in partnership with our customers to minimise our impact. From the outset we’ll work with you to forecast our programme emissions and establish a baseline allowing us to set ambitious project emissions goals. Next, we’ll work to embed sustainable practices into our project delivery. This approach helps us to reduce our impact and we will typically offset all residual emissions by investing in Verified Carbon standard projects. We collaborate closely on sustainability with our customers sharing knowledge throughout our engagement.; ; Sustainable Solutions; We have aligned our solution approach with the Greening Government Commitments and the GDS Technology Code of Practice, to ensure we meet user needs in a sustainable manner. All our consultants (both technical and delivery) complete green coding training to understand the principles of sustainable software delivery and are certified with the Green Software Foundation’s Green Software for Practitioners exam.; ; Our team follow the “Well Architected Framework” approach that incorporates lean, user centric design methodology. With effective user research, we help deliver process and resource efficiency and ensure this is implemented as an integral part of our solutions.; ; We deliver our projects where most effective. We work closely with our customers to ensure that our sustainability policy meets your business requirements, working remotely where possible and minimising travel when necessary. For transparency we provide a comprehensive report on all our sustainability related activities and performance against targets.

  Covid-19 recovery

  Hitachi Solutions has a hybrid working set-up granting our people flexibility around both business and personal requirements, reducing barriers to employment for those with additional responsibilities, improving productivity and employee satisfaction whilst heightening our business resilience to disruptions such as public health crises like COVID-19. ; ; We continue to support the ongoing physical and mental health of our people who may still be impacted, or have loved ones impacted by COVID-19 and/or associated illnesses such as ‘Long COVID. We continue to improve understanding of how these illnesses have impacted, and still impact people today, strengthening our ability to respond effectively to similar situations in the future. ; ; Building upon our ad-hock digital skills sessions, we are introducing a new ‘Digital Ally’ programme which aims to reach thousands of digitally excluded individuals across the UK and work towards equitable and accessible inclusion for all. We have a specific focus on areas where there are significant skill gaps, poverty, marginalisation or accessibility challenges across the UK, and in our European sites. ; ; Collaboration is key to meaningful impact across communities in the UK, as is illustrated in our partnership with Manchester Young Professionals (MYP) allowing us to contribute to the vibrant and expanding network of professionals in Manchester through visible presence, mentoring, talks and upskilling. ; ; We use our expertise and position in the market to support non-profit organisations. In 2023 we completed a Pro-Bono project for UK based charity Young Lives vs Cancer, and are currently supporting our charity partner Mind, the UK’s leading Mental Health charity with a CRM pro-bono project.

  Tackling economic inequality

  Hitachi is dedicated to ensuring that inclusivity, accessibility and equity are at the heart of digital transformation, innovation and future technology. ; ; At our core, nurturing young talent and early careers is a source of immense pride. Our dedication extends through work experience sessions, internships, and graduate schemes across the UK and Europe showcasing our commitment to fostering future talent. ; ; - The SPACE program offers paid, project-based roles alongside top consultants, engaging participants in global Microsoft Technology projects. ; - Our Graduate Learning and Development program offers a fast-track into IT consultancy, exposing individuals to diverse, large-scale projects across industries, alongside top-level consultants worldwide. ; - Our Work Experience programme has been revamped to align with our mission of reducing the barriers to those in deprived areas or from marginalised groups, supporting accessible and equitable opportunities to those who would often face barriers gaining access or exposure to the tech industry. These programs aim to offer valuable exposure to the technology sector, guiding young talent toward potential career paths.

  Equal opportunity

  At Hitachi, our commitment to diversity, inclusion, and equity is ingrained in our culture and ethical values. We champion this commitment through impactful initiatives such as our DEI programme, our diverse recruitment panels and our Enlightening Talk series helping to raise awareness and understanding of different and important topics such as inclusion, discrimination, volunteering, wellbeing and mental health. ; ; We're dedicated to narrowing the disability employment gap, proudly standing as a Disability Committed Employer. ; ; Our ethical standards extend to suppliers who share our values. Aligned with government initiatives like the Good Work Plan, we advocate for Fair and Decent Work. As a Living Wage and Disability Committed Employer, we follow the Mental Health at Work Commitment. ; ; Our Diversity, Equity and Inclusion Open Space Forum (DEI OSF) operates independently of the leadership team, driving cultural improvements that embrace diverse backgrounds. Recently enhanced, it now extends to 4 Employee Resource Groups (ERGs) providing spaces of mutual understanding for Women, Disabled/Neurodivergent individuals, different ethnicities, backgrounds and cultures, and those who identify as part of the LGBTQIA+ Community and their allies. Their feedback to the DEI OSF fosters an environment where everyone’s voice is heard and valued whilst granting a sense of belonging at Hitachi. ; ; We are proud to be recognised as a Great Place to Work® certified company. Over 93% of people saying are treated fairly regardless of their race, age or gender. 85% of people feel like they can be their authentic selves at work and 86% would strongly endorse Hitachi Solutions as a great place to work.

  Wellbeing

  At Hitachi Solutions, our teams' wellbeing is our highest priority, stemming from a genuine care for our people. We've established a network of certified Mental Health First Aiders across our European and UK sites, providing accessible support, proactive assistance, and guidance toward necessary support services. ; ; Our Wellbeing Advocates curate a diverse calendar of initiatives, from virtual group sessions to wellbeing walks and mental health training. We're introducing short sessions like workplace meditation and yoga to aid stress relief.; ; In 2023, we launched the KOROKO Podcast; an internal platform where our team members openly share their personal experiences with the aim to emphasise our common humanity and the universality of facing tough situations. We celebrate and encourage an environment where openness and vulnerability are embraced.; ; In Mental Health Awareness Week 2024 we launched ‘HiWell’, a new wellbeing app empowering our people to manage their own wellbeing by equipping them with insight and tools to help monitor and manage the following areas: career, mental health, physical health, finance and relationships. This engagement also provides Hitachi Solutions with valuable anonymous data proactively informing us of real concerns and areas we can address as business to help minimise the impact of poor wellbeing on our people, our business and wider society. Every month we respond to the current trend and host a relevant, meaningful wellbeing session addressing ‘current needs’.; ; We are proud to be recognised as a Great Place to Work® certified company. Creating and maintaining a culture that provides an advantageous and enjoyable experience for our employees always will be a high priority.

Pricing

• Price: £435 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hsuk-enquiries@hitachisolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.